Date Received: 2022-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account can not be linked to the bank and withdraw cash, and I have called the customer service representative many times to solve the problem. Please CFBP help me! thanks
Company Response:
State: TX
Zip: 75217
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: The company is PayPal and the application causing the problem ( for me ) is Venmo. As you may be aware the IRS change the the reporting rules for companies involved in Person to Person Payments such as Venmo, PayPal, XXXX XXXX, etc. As a result if a customer of XXXX of these companies receives a payment for " good and services '' and those payments ( for goods and services ) within the same calendar year have a cumulative total of {$600.00} or more, the Company ( in this case Venmo ) is required to report that total amount to the IRS and issue the customer a XXXX. This situation is I have XXXX transactions on my account where friends of mine were paying me back for money they borrowed from me ( as I paid the entire bill for the event or function we attended together ) and they mistakenly mark the payments on Venmo for " good and services '' vs " friends and family ''. As you may know, the receiver of funds on Venmo ( in this case me ) has no control over how a sender marks or codes a payment and is not able to see it until it hits the account. The only way they know it was marked ( in this case inaccurately ) is when the transaction has hit the account because Venmo charges the receiver a fee for payments they receive for goods and services. I had XXXX payments from friends that were sent to me in XXXX where my friends mistakenly marked those payments for good and services and I noticed it when I saw the net payment amount was lower than what they owed me as a result of the transaction fee Venmo charges for payments for goods and services ( there is not transaction fee charged for payments to friends and family ). The XXXX payments in question are : XXXX from - XXXX for {$1600.00} on XX/XX/XXXX XXXX from - XXXX. for {$500.00} on XX/XX/XXXX XXXX from - XXXX. for {$1300.00} on XX/XX/XXXX Venmo reversed the transaction fee charged on these payments for goods and services because after they reviewed them and with speaking to me and in XXXX case ( XXXX ) they realized the payments were marked in error by the sender and the payments should have been marked friends and family. However, they will not adjust their system to move these payments that were marked in error to the correct category and now they are going to knowing report in error to the IRS the cumulative total of these payments {$3400.00} and issue me a XXXX. You can imagine the problems this is going to cause. I do not sell good or services on line or to anyone else. I do not have a company that does either. This is essentially my money that I've already paid taxes on being given back to me by a friend because I paid the entire bill in total as a convenience to the group ( I essentially loaned the money to them ) and they paid me back. My complaint is as follows : -Payments sent to me automatically hit my account without any approval from me. Therefore, I have no way of knowing if the sender mistakenly codes them incorrectly until after they have hit the account. If a mistake like this is made it's 100 % out of my control. XXXXVenmo recognized the payment was mistakenly coded as for goods and services and refunded the transaction fee they charge for payments for goods and services. Therefore they know it's a mistake as well. -Even though they have acknowledged the payments were not coded accurately ( by refunding the transaction fee ) they are going to still report the cumulative total of those payments to the IRS XXXX as payments received for goods and services. I believe XXXX things should happen. First and foremost if Venmo acknowledged the payments were coded incorrectly as payments for goods and services ( by their actions of refunding the transaction fee ) then they should adjust those payments in their system as well and not knowingly report inaccurate data ( the total of these payments ) to the IRS. By issuing me a XXXX with inaccurate data, it is going to cost me time, money, and grief in working with the IRS to resolve this issue. Secondly, the system at Venmo should have some sort of confirmation process where the receiver of a payment can verify the accuracy all payments before those payments hit their account. If Venmo has made the decision to not recode payments once they hit a customers account, regardless of the accuracy of how those payments are covered then they need to create a process so the consumer can protect themselves from potentially have a mess on their hands with their taxes and the IRS. I have spoken to the representatives at Venmo multiple times and they are staying they can not adjust these payments that were coded incorrectly by the sender, even-though they acknowledged they are not accurate ( by refunding the transaction fee they charge on payments for good and services ) and they will send that inaccurate reporting to the IRS and XXXX me an inaccurate XXXX as well. I know they can make the adjustment on the coding of the payment to correct it, but they are choosing not to. Why Venmo is knowingly sending inaccurate data to the IRS that is negatively impacting their customers is alarming to me and I would think it would be alarming to the CFPB as well.
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Problem when making payments
Subissue:
Consumer Complaint: I bought a product online and used PayPal 's pay later. The plan total was XXXX with the first payment on XXXX till XXXX of XXXX XXXX payments. Problem is I made my first payment and then XXXX other payments on the first month and the XX/XX/XXXX payment keeps showing up. I called PayPal and asked why the payment is not coming off and they said it comes off the back end so when you make a payment it keeps showing a XX/XX/XXXX due date. I never saw a loan where your payment comes off the end dates instead of the next payment due date. XXXX One-time payment XX/XX/XXXX Payment received- {$37.00} One-time payment XX/XX/XXXX Payment received- {$31.00} One-time payment XX/XX/XXXX Payment received- {$31.00} XXXX XX/XX/XXXX Purchase amount {$340.00} Purchase date XX/XX/XXXX Purchase amount {$340.00} Plan total This updated total includes any additional merchant charges such as shipping and taxes, as well as any refunds or other adjustments. {$360.00} Total interest {$17.00} ( XXXX 13.99 % p.a. ) Total amount {$360.00} {$31.00} on XX/XX/XXXX {$31.00} on XX/XX/XXXX {$31.00} on XX/XX/XXXX {$31.00} on XXXX XXXX, XXXX {$31.00} on XX/XX/XXXX {$31.00} on XX/XX/XXXX {$31.00} on XX/XX/XXXX {$31.00} on XX/XX/XXXX {$15.00} on XX/XX/XXXX XXXX
Company Response:
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Called my wifes phone, misled her that it was for a job. I called back and phone callers repeatedly did not identify the company they were calling for. Insisted that I confirm my ssn prior to properly identifying who they were and why they were calling. Multiple calls with a different person each time, until I spoke with XXXX who said they were with XXXX and that they were trying to collect on a debt. They said this was for a XXXX account for {$100.00} and pressured me to pay prior to posting it to the credit bureaus. I asked for written documentation as I dispute the debit. They were asked to provide proof of debit ownership, proof of the original debit and who it was for ( company that it was used for ). This was requested to be delivered via mail. They then threatened to report it to credit bureaus. I said, I have only ever had one XXXX account, and I just got a refund from it exceeding this. I believe this debit is false and will continue to believe that until they provide documentation for the debit. The call was abruptly ended when I declined to pay the debit over the phone for the fourth time.
Company Response:
State: OR
Zip: 97223
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I requested Paypal close my account XXXX times and they still have not done so!!!! I don't want it anymore, every time I buy something I end up getting ripped off and am not shopping online anymore it is not safe there are so many thieves nowadays and those trying to scam you!!!!! I don't need this service and want it closed and an email sent to me stating it has been closed for my records!! I won't be reopening it again!!!!
Company Response:
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have called him I have call Paypal and I have told them about it several times that my my face shut my account down because of the funds that I receive and they have nothing to do with the casino flight pass that rush you have the pictures and nothing was done about it they say everything is OK on it in but it was not and I call I didnt know what else to do and my car is still not right they have took money off of the machine and theres more money than that which I have it documented I reached out several supervisors and let them know about it everything feels to be OK on their end but its not on my end but no one never mentioned to me about giving me another debit card or account number but since Ive talk to those supervisors I got a card in the mail the XXXX XXXX XXXX and the car still has the same card number is nothing different the CVC number account number the card number everything seems the same and nothing has been done I cant receive money to cash out on casino games I have like XXXX XXXXOn the lottery scratch off and I cant use the my PayPal card to cash out its an invalid account so I dont know what else to do I took my XXXX XXXX XXXX XXXX XXXX off because they shot my car down because they said they can pay {$1500.00} I have it on video but unfortunately I have to go back to my phone to find it because I videoed it and itll show you the money about Paypal
Company Response:
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I reached out to PayPal regarding getting scammed by a merchant who asked me to pay him {$14000.00} in exchange for XXXX cards via friends and family. I have conversations saved and his house was supposedly broken into and the product I ordered was stolen. He promised a refund which I have yet to receive. He provided PayPal fake tracking numbers further incriminating himself as well as proving that I purchased items that have not been received and because he demanded friends and family payment, Im left without a means to recover the money through their buyers protection. I was told by PayPal to open a dispute with my bank ( XXXX ) who I have also filed a complaint about and was assured they would work together to get my money back. XXXX is refusing to open the dispute because they lack the authority to reverse the charges and said I need to ask PayPal who hasnt been able to help. So Im going around in circles and Im still out over {$12000.00}, the only transactions that were able to be reversed were the ones made by credit card which were settled in my favor. Im left without any options and I need PayPal to investigate this and refund my money through a chargeback of the merchants account.
Company Response:
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, there was a request from PayPal credit to pay {$790.00} to avoid a XXXX interest so I paid it after waiting for receipt of payment it came back as I paid XXXX XXXX XXXX XXXX called up PayPal immediately and they said they did not receive a payment it was a scammer they said don't worrie we will take care of it no worries then I called my bank institution and they said lets close your account immediately so we did all credit card and checking 's accounts I then got an email from PayPal saying thank you for reporting the case after ref=views we found that certain transactions weren't unauthorized and hence couldn't be covered by papal purchase CASE ID XXXX I have called multiples times and i get no answers besides PayPal from your from your wallet and now XXXX owe pal pay {$790.00} minus {$37.00} which I had in my wallet which is gone to now is being demand {$760.00} pay pal I never authorized a XXXX XXXX {$790.00} I have no clue whom this person is I authorized pay pal dept only they owe me {$37.00} XXXX love using pale pal debit cash app never had any issues please help with is this was truly a scam thank you XXXX XXXX
Company Response:
State: IN
Zip: 479XX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: 2019 XXXX i lost access to an account with more then XXXX dollars this account went missing the money as well. the company create a new account months after creating a debt. through their partners. while homeless i have been robbed and lost access to my accounts. company seems to block all assets in retaliation to a XXXX $ charge. i requested to charge to be dropped. most charges a inflated by companies to create debts. the policy that seems to target consumers that are familiar with policy. in the nature of having supporting accounts with currency. with holding money or accounts effects how and if i am able to make money. the policy violates my rights to be able to function in the new infrastructures. technology devices have allow account to be compromised by consumers or foreigners. being under a certain amount of income i feel that its harm to my life if i am not able to access or be return my funds from my accounts. though i feel my information informs support of how to violate those policy and how much control consumers have over our money.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, On XXXX XX/XX/2022, PayPal has decided to close my PayPal account. My account has been closed due 'violation of PayPal 's Acceptable Use Policy ''. Until today, I have not received any explanation of what exactly is against their policy and also can't find anything that I possibly would have violated. I have received an email which told me that my funds would be available after 180 days. However after I have checked my PayPal account, I mentioned PayPal took {$3.00} USD from my account with the description " Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation '' on XX/XX/2022, which PayPal is not authorized to. I have been cooperative with PayPal and not complaint about my account getting suspended. Even though I didn't agree with PayPal 's decision to close my account, I respected their decision. It's their platform & they decide who can use it. However, it's absolutely insane that they took ( stole ) {$3.00} USD without any explanation. They don't have any rights to do that and I want to have my money as soon as possible, withdrawn to my bank account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A