Date Received: 2023-01-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal Banned my account, i comply their legal agreements. But they shutdown my account without telling or clarify what I've done wrong. I don't have any disputes.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: on XXXX XXXX XXXX I have XXXX clients. They paid me XXXX XXXX each .that 's their payment from selling me good services. XXXX XXXX XXXX XXXX XXXX XXXX Someone had a dispute with me XXXX time, but I fixed it and refunded my money. I want to complain to paypal. They suddenly and permanently limit my accnt without explaining the reason. Mine is fine to sell on paypal. Everything they asked for. I gave in. then XXXX day I suddenly received an email saying that it is permanently limited. I am being too careful with paypal. I hope you can help me to restore my account. I have begged and begged for it several times. I left my accnt first. So I can get my balance first because I need it because it's more support for my family. Thank you very much.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am demanding a full and certified audit of our account for various discrepancies that have been found in the accounting.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last XX/XX/2022 PayPal company banned my account and i can not use it anymore without telling me what's the problem with my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: on last Sunday XX/XX/XXXX on the present i made a paypal account and use it for transaction on the next day and my buyer sent me the payment but unfortunately i cant withdraw nor convert the fund because the paypal says that my account us permanently limited which is so sad because the fund there is being stuck or hold i have no idea how can i get my fund. hoping you can help me with this
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: This timeline is regarding Venmo XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX submits a {$450.00} security deposit via Venmo for a vacation rental made through booking.com XX/XX/XXXX XXXX XXXX checks out and upon immediate inspection there is a clogged and inoperable dishwasher and a broken bed. XX/XX/XXXX {$430.00} in expenses were incurred due to repairs to the dishwasher and bed and {$16.00} was returned to XXXX XXXX. On that same day, she filed a dispute with Venmo XXXX. The claim is never received the item. XX/XX/XXXX the Venmo application would not allow me to upload the photographic evidence along with the receipts so Venmo provides a link via email to do this. XXXX Venmo refunds her the {$450.00} WITHOUT ALLOWING me the opportunity to respond to this claim!! XXXX Appeal is filed due to 1 ) Venmo failing to allow me to respond to XXXX dispute and 2 ) Venmo app failure to allow me to upload the evidence. I am given until XXXX to provide this evidence. Venmo asks for photos of damage. XXXX A Copy of the reservation is provided to Venmo along with the written exchange in which XXXX confessing to the bed damage. Further, I also provide photographic evidence of a damaged and clogged dishwasher and broken bed slats. I also include a copy of the receipt of the appliance repair company. All of this evidence is irrefutable evidence of the damage caused by XXXX. XXXX Venmo confirms receipt of this evidence. XX/XX/XXXX After not hearing from Venmo on the evidence provided, I email to follow up. No response. I also called and am asked to email again. XXXX I called customer support and the email response asks me to call. I am then asked to email Venmo. XX/XX/XXXX I call and email Venmo due to the time that has lapse without a response. I am told that this matter will be escalated to account specialist team and to expect a response. XX/XX/XXXX One day after the multiple calls made, Venmo representative XXXX XXXX indicates that after careful investigation the appeal is denied. There was no careful investigation because there was no response from Venmo for months until I started to press for a response from Venmo. Secondly, the evidence of the photographs, the receipt, and the WRITTEN CONFESSION from XXXX herself that she damaged the bed should be enough evidence to prove without question that the damages were incurred and that as such I have a right to be reimbursed for these damages. The guest did receive the item, in this case a reservation with a security deposit.
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sent me friend {$40.00} on the XXXX through PayPal because I owed him. PayPal is always instant but this time was not. I called PayPal and was told it just has to be cleared by my bank. It clears the next day and PayPal won't release it even though it was taken out from my bank. Given the runaround every time. Claiming my bank is holding the money but it's PayPal that needs to send the {$40.00} to another PayPal user.
Company Response:
State: IN
Zip: 466XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Paypal closed my account and they told me that I can not use it due to fraud but I am just using it to receive payments for my virtual assistant services and coaching services.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hi, My complain about : paypal banned my account since last year XXXX 2022, My money was stock. I comply with their rules and regulations and still blocked my account. Thanks for helping My paypal acct : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: SO I recently set up a pay pal account for the first time I have never used PayPal ever in my life because there is so much XXXX profiling in banking among XXXX.i am XXXX yrs old. they text me told me they limited my account but I dont never use it, I haven't used it for XXXX yrs, and because of this i will not use it. I am halfway through my life as a XXXX person so it's alright if I never use it, and XXXX people get tired XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98144
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A