Date Received: 2023-12-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/ Venmo froze my account for security verification. I sent in my identification and now it has been XXXX days and I still can not access my funds.
Company Response:
State: MS
Zip: 39702
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: On XX/XX/23, I sold a bed to a friend and she paid me via paypal. I was charged a {$5.00} fee by Paypal
Company Response:
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: I ordered an art commission from XXXX XXXXXXXX on XXXX on XX/XX/2021. I sent this individual money by PayPal and never heard back from him. Found out I'm not the only XXXX. I was told that it takes years for product to be received. I tried contacting both twitter and PayPal, but they can't provide any information about the user due to privacy. I tried contacting the individual about my commission. Today I discovered that the individual 's account on XXXX has been XXXX, and I'm not sure what to do to get my money back. Attached is proof of contacting this individual ( censored as it has adult content. I'm XXXX ), unfortunately the XXXX messages aren't shown since the individual 's account is blocked.
Company Response:
State: UT
Zip: 84660
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I all started with a random payment on XXXX that wasnt me cause I never even had an account for that website. So then I was negative in my bank account. Then I reached out to PayPal and they said basically didnt help me out. So I contacted my bank and then PayPal refunded me and everything was good. Until my account went negative with the money they already had already paid out. So I dont get why my account went negative
Company Response:
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: on XX/XX/13 I initiated a transfer of {$30.00} dollars. Two days later a {$30.00} charge was issued to my bank account, followed by a second {$30.00} charge. I was told the initial charge was due to a failure of funds. It is suspicious that they were able to claim a {$30.00} charge for lack of funds that was able to clear, and then claim a second {$30.00} charge for the original transaction. This behavior feels predatory and unethical.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I contacted the company and let them Im the registered owner of the certificated security and the amounts due is owed to me and that I dont allow them to collect anything on my behalf and they need to send the information back to PayPal Inc .
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I saw a charge for {$130.00} on my credit card that was made through PAYPAL on XXXX XXXX XXXX The phone number listed on the account went to PAYPAL. The first representative located the charge and transferred me to a different representative to dispute the charge. The second representative said she couldn't find the charge and then wanted additional personal information. I refused to provide any additional personal information> I don't have an account with PAYPAL and I don't want to open one. This isn't the first time charges have been made through PAYPAL to my credit card without my authorization and it has to stop. The charge was made on XXXX for {$130.00}, last 4 digits of my credit card are XXXX
Company Response:
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My direct deposit was paid out by my employer into my Venmo checking account. On XX/XX/2023 I went to the ATM on this date to withdraw funds from the ATM. I was only able to withdraw {$800.00} instead of {$1600.00}. I contacted Venmo immediately to see if they could increase my daily limit hoping that was the issue. I was told they would not be able to increase my daily limit and I should try the next day or to try a transfer directly to my bank account which I did but it failed. I again reached out to Venmo about the failed bank transfer attempt. They said they were sorry for the failed attempt and could not explain why it happened. XXXX XX/XX/2023 I went back to the ATM after 24hrs. I tried to withdraw the remainder of the funds but could only withdraw {$300.00}. I reached out to Venmo again and was told that there is a security alert that blocked the transaction. I asked the reason for the security block and asked them to remove the block so I could proceed with my withdrawal. They said they do not understand the reason for the block as it relates to an automated system. As of right now I am unable to take out my money and they are not able to do anything about it. I need someone to help me! They really shouldnt be holding on to peoples money in such a way. Especially in an emergency situation. Please help!
Company Response:
State: TX
Zip: 76006
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Paypal unauthorized inquiry Used my information without my consent
Company Response:
State: CA
Zip: 90032
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I sent some money to XXXX XXXX XXXX, via paypal, in XXXX of this year. At some point after that, I was reconciling my bank statement with all my other statements, including paypal. I saw a payment to paypal, in my credit card statement, so I checked my paypal account to ensure the charge was correct. However, there was no payment at all to XXXX XXXX XXXX, in the correct amount or otherwise, so I let the credit card company know. Eventually, my bank closed my card, issued another and credited my account. By then I'd seen XXXX different amounts showing in emails from paypal, so it looked like they didn't know what was going on either. See attached file for just XXXX example. How can I dispute {$100.00} AUD when the transaction amount ( this time ) is claimed to be {$94.00} AUD? In the XXXX attached screenshot the amount has changed to {$97.00} AUD. I resent the payment that had been returned to me before I was able to speak with the bank again. After speaking with the bank, I learned that they had reversed their repayment to XXXX XXXX XXXX via paypal, so naturally, I canceled the redundant payment. Paypal won't speak with me about this anymore as I continue to try and clear it up. It's affecting my friend 's account in XXXX and I feel like it's all my fault, when in fact, paypal still can't keep their figures straight. They left me on hold for XXXX minutes this morning so I decided I've had enough.
Company Response:
State: NY
Zip: 10512
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A