Date Received: 2023-07-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sold a book and the person paid me via Venmo. It was not a business or sales transaction on Venmo. The person that purchased the book did not provide a mailing address. It took one week to obtain the address from her. ( I provided proof of this to Venmo. ) I sent the book after receiving the address. ( I provided tracking number to Venmo. ) It was received but the buyer said it took too long. I reminded her that she did not provide me a mailing address. ( I provided proof of this conversation to Venmo. ) Venmo sent me a request for information, it went to my spam folder. The day that I became aware of the issue, I contacted Venmo and provided proof. Venmo credited the buyer and restricted my account. Venmo stated that I took too long to respond. I was unaware there was anything to respond to.
Company Response:
State: NY
Zip: 10591
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I made a purchase with a company who didnt sent my whole order. I file a dispute with PayPal seller never responds and now PayPal says I must file a report with the FBI or they will let the seller keep my money and product. In the past PayPal worked directly with the seller and refunded the money owed to me. Why should I have to contact FBI to get what is owed to me. It seems like a way to deflect responsibility back on to me. Where is the buyer protection?
Company Response:
State: OK
Zip: 73110
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account. I firmly believe that this limitation was a result of an unfortunate mistake, as I have diligently followed all of PayPal 's policies and guidelines. To my knowledge, I have not violated any of PayPal 's terms of service or engaged in any activities that would warrant such severe action. It is disheartening to be faced with this limitation without any specific explanation or evidence of wrongdoing. I kindly request that you re-investigate my case thoroughly and consider lifting the limitation on my PayPal account, if it is indeed determined that no violations have occurred. I have always regarded PayPal as a reliable and secure platform for online transactions, and I genuinely value the services it provides. For your reference, the email address associated with my PayPal account is XXXX. I kindly ask you to take this matter seriously and provide a fair assessment of my account 's status. I am hopeful that this situation can be resolved swiftly and to our mutual satisfaction. Thank you for your attention to this matter. I eagerly await your response and a positive resolution to reinstate my PayPal account.
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was traveling to XXXX with friends the week of XX/XX/2023. While there, we utilized Venmo to pay each other for various excursions, at the very most, transactions were {$100.00}. Upon arrival back to the States, on XX/XX/2023, my account was frozen due to " suspicious activity ''. After talking to numerous help agents at Venmo I was told that the issue was escalated to an account specialist. A week later, on XX/XX/2023, I was told via email that I had violated the user agreement and that my account was slated for permanent deactivation with no chance to recover my balance. This email also stated that Venmo was not allowed to disclose how they came to this decision. This is nothing more than an arbitrary decision without any factual basis and theft.
Company Response:
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Received phone call from an individual claiming to be calling from the XXXX XXXX Fraud line. The number displayed on my phone was the XXXX XXXX Fraud number as I verified that. He already had access to my account information leading me to believe he was a legitimate agent. The individual asked if I had authorized any bank transfers to an individual who was repairing my roof. I had not. He then told me he would help to intercept the attempts by setting up dummy wire transfers and directed me accordingly. Two such wire transfers were done from my XXXX XXXX saving account to a XXXX Account and individual. Likewise he instructed me to do the same thing from a PayPal account. The total $ were {$26000.00}. I have notified XXXX XXXX and they are investigating this. They provided me with this information and also suggested that I submit a police report. I have since changed my online access. He claimed his name was XXXX XXXX from XXXX North Carolina. The phone number he provided did not ring through.
Company Response:
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Emergency update to original case RE : Consumer Financial Protection Bureau Complaint No : XXXX for PayPal. I contacted the scammer XXXX XXXX, through a new number which he actually responded. My screenshots provided here will prove to you that he is in fact the scammer. Please be advised that the screenshots have some explicit content from " XXXX '' 's text but I have tried my best to cover it up. He first stated that I had the wrong number then came to the point where XXXX stated " Stop asking for a refund '' and lastly " he would do it again '', meaning he would scam me or others again. Is this what PayPal stands for? Letting scammers continue to scam people with proof from the victim? I do not want to wait 10 days. I want my {$130.00} back immediately or I will file a chargeback for fraud with my credit card company.
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I placed an order XX/XX/30 with a merchant. Merchant asked me to send Venmo for quicker delivery. Placed the order, then merchant said he would not send unless I doubled the order, wanted me to spend more money. I said no and canceled the order. Merchant refused and then sent me a fake XXXX XXXX tracking number and said he was sending the original order. I immediately told him to cancel and that I believed his site was a scam. He continued to say he would not cancel and was sending. No receipt of course and fraudulent tracking. I never received anything and XXXX XXXX never had anything that was to be delivered to me during that time. I immediately notified Venmo who did nothing. They refused to stop the transaction even though it was pending. I disputed with my credit card company so Venmo suspended my account and did nothing to the thief. Will never use Venmo again
Company Response:
State: TN
Zip: 38017
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Date : XX/XX/2023 Amount : {$610.00} Company : PayPal XXXX : Made an unauthorized charge on my bank account and made me pay at an unfavorable exchange rate. I have attached a letter describing my complaint.
Company Response:
State: AL
Zip: 36801
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Consumer Complaint: This is a debt from Paypal that was sold to XXXX XXXX XXXX account number XXXX. I should in fact be filing multiple claims against them. A company claiming to be a debt collector but was Paypal asked me over the phone if I wanted to make payments to this account to bring it to XXXX. I explained that I didn't authorize, sign, or provide authorization for this account to be charged after it had been charge {$100.00} twice, overdrawing my Venmo debit card ( a subsidiarie of PayPal ) that no company had the right to withdrawrl one cent. They did and it overdrew my account so I had to call in to have the money returned which it was three weeks later. Three weeks later they reverse their decision without any notification causing that account to be overdrawn again and more fines to mibe incurred. When I called to see why they 6 weeks later decided that the charges were legit and to charge my account twice once again, this appears to show itself as just fraud and not is with a real debt collector. I kindly ask they go back to be original decision reimburse me for the {$200.00} in unauthorized charges and the additional funds returned be returned immediately, you can XXXX
Company Response:
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: For some reason PAYPAL banned me from using it's service.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A