Date Received: 2015-05-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My Request for Mortgage Assistance ( RMA ) application was denied due to my loan already reaching its original maturity date ; however I am appealing this decision due to the following Ocwen impediments which got in the way of a timely submission:1 ) No continuity of contact with Ocwen XXXX I 've spoken to XXXX agents and been assigned XXXX Relationship Managers in three months. 2 ) One example of an unnecessary time delay was when I was rescheduled for an appointment 18 days after we got disconnected! 3 ) Received inaccurate and inconsistent information on solutions in a timely manner as well as when and how I could submit the application. The HELOC is on a rental property that is " under water '' due to housing values in this area not returning since the great recession and hence no refinancing can be done to recoup the full principle balance ; however, I am still able to make the monthly mortgage payments. 4 ) Ocwen 's inability to receive my RMA submission after being told where to send it and Ocwen 's inability to perform any appropriate follow-up in a timely manner.
Company Response:
State: CA
Zip: 95926
Submitted Via: Web
Date Sent: 2015-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen has replied to our request to fix our mortgage account. They still claim we owe them money and are going to start foreclosure. Again, we have never been late or missed a payment, but they still claim we have. How do we stop this?
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2015-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: MORTAGE LOAN WITH QCWEN nUMBER XXXX AFTER NUMBEROUS REQUESTS FOR MODIFICAITON DUE TO HIGH INTEREST AND FALLING HOME VAHOME VALUE THE COMPANY STATES IT IS A SERVER AND CAN NOTHELP ME DIRECTLY BUT SUBMITE MY REQUEST TO LOAN HOLDER. IWANT OCWEN TO COMPLY AND HELP ME STAY IN MY HOME. I BUILD THE HOME IN 1983 WITH A LOAN FROM MY DAD. HAD TO GE A PREDATORY LOAN FOT PYA PAY FOR MEDICAL COAST ASSOCIATED WITH CARING FOR A XXXX PERSON OF 16 YEARS. I TOOK THE LOAN IN AT 9.75 % ( XXXX TIMES THE NATIONAL AVERAGE. ) i REQUESTED MOTIFICATIONS AND REINSTATEMENTS NUMVEEADLY NUMEROUS TIMES. mY HOME WENT DOWN IN VALUE AND MY COST AND WHAT WAS OWED WENT UP. I NOW OWE MORE THAN WHAT IT IS WORTH.
Company Response:
State: TX
Zip: 78520
Submitted Via: Web
Date Sent: 2015-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-17
Issue: Settlement process and costs
Subissue:
Consumer Complaint: According to a letter dated XXXX from a mortgage servicing company, it stated thefollowing " We have reviewed your loss application and the financial information you provided. Your loan has been evaluated for all loss mitigation options available. We are pleased tooffer you more affordable payments and the opportunity to stay in your home, with the enclosed Home Affordable Modification. The Terms stipulated that I contact the company within l4 days of this notice. The terms stipulated that I submit XXXX ( XXXX ) monthly payments in amount of {$2500.00} for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I responded timely with a statement agreeing to thethe modification and attached a XXXX XXXX payment. I submitted all of the above XXXX ( XXXX ) trial payments timely and was assigned a Relationship Manager, including monthly phone conferences. After the XXXX trial payment was submitted, I finally inquired about the Final Modification Agreement document. During each monthly conference, I was told that their agency was experiencing some technical difficulties, but that it would be submitted as soon as possible. In meantime, I continued making monthly timely payments and speaking monthly with aRelationship Manager. On XX/XX/XXXX, I spoke with a relationship manager who basically gave me a summary of what the Final Modification Agreement entailed. He first assured me that a prior debt was discharged in a Bankruptcy. He went on to tell me that my home was appraised for {$710000.00} in XX/XX/XXXX. I told him that I got a copy of the Appraisal and that the Market Value was at {$590.00} ( Appraisal Report copy dated XXXX ). He listed some other high figures and mentioned something about a balloon payment, of which I was not familiar with how all these high figures came into play and the " balloon payment. I wanted to first wait and read this Final Modification Agreement to get a better understanding of what was going on. Fast forward, almost one year later to the date in which I received my initial modification approval letter, - a phone conference was held on XX/XX/XXXX with a Relationship Manager. I was informed that my regular Relationship Manager was temporarily unavailable. This particular manager informed me that I would finally be receiving a Final Modification Agreement. He summarized the terms as follows : # l ) Interest Rate 2.0 % # 2 ) Modified Unpaid Principal Balance - {$520000.00} # 3 ) Payment {$2400.00} ( reduction from {$2500.00} ) effective XXXX # 4 ) Maturity Date of Modification - XX/XX/XXXX # 5 ) Remaining Months of Modification is XXXX months from XX/XX/XXXX ( 2l years ) Trial Payments : XX/XX/XXXX XX/XX/XXXX and XXXX XXXX. ( DISPUTE : MY ORIGINAL LETTER DATED XXXX - just informed me of my approval of the mortgage loan modification. which had requested that I make XXXX ( XXXX ) trial payments for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. ( customer copy of letter on file ). # 6 ) Discount of {$24000.00} to be applied if in good standing, then each year ( l ) part of the Discount will be deducted from unpaid balance of the principal balance for three consecutive years. # 7 ) BALLOON PAYMENT AT MATURITY ( XXXX XXXX, XXXX ) Amount Due {$490000.00} ( DISPUTE : Final Modification Agreement states the balance at Balloon could be more ; and that it does not matter what the market value is at that time, either pay in full, refinance or lose home to foreclosure ). COMPLAINT : Furthermore, if my home was appraised at {$590000.00}, yet my unpaid principal balance is {$520000.00} and my interest rate is 2.0 % - Why am I having to pay a large BALLOON PAYMENT of {$490000.00} or possibly more in XXXX years? Is this typical, of most modifications? In XXXX years, I will mostly be retired and on fixed income. The inflated appraised value of my home, the large balloon payment is not helping.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage statement for XX/XX/XXXX showed a balance of XXXX in my escrow account going forward into XX/XX/XXXX. I have always been at the required amount or ahead. My escrow payment is usually XXXX monthly. This month I received a statement on my bill informing me that they were increasing my monthly payment from XXXX to XXXX a month and then to expect another increase for next month to XXXX. It also implied that my new payment would now be XXXX for the remainder of the loan. That would be {$1100.00} per year more just for escrow fees ). The statement said that I would receive a letter explaining why the escrow shortfall occurred. I do not think the taxes and insurance changed that much. I have not yet received any letter explaining how the deficit occurred. The information on the letter also informed me to access assistance on the OCWEN web page but the link they provided is not working. www. ocwencustomers.com
Company Response:
State: CA
Zip: 95355
Submitted Via: Web
Date Sent: 2015-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I purchased a home, paid down the loan caught Ocwen putting Principle monies towards payment XXXX times, I moved, and rented the house out, I took out Landlord insurance with XXXX XXXX. Claim # XXXX The renters vandalized the house and XXXX gave me XXXX for damages. The check was put into my name and XXXX. I sent the signed check with all their required Docs. they received it on XXXX XXXX 2015. In their letters they say how my fist draw will be in 7-10 days, today is the XXXX, ,I called and got the run around. First I was told they did n't get the check, then they did n't get the paperwork, it was all in the same package, then I was told, '' oh we see we got the check, but we need the paperwork '' ... I told them it was all in the same package ... ..Then it was " oh lets see if we can find it '', I 'm getting the royal run around with these folks, holding up the construction and selling of this property but I 'm still making Insurance and mortgage payments on a house no one can live in!
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2015-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Loan payoff was made on XX/XX/XXXX via wire transfer to Ocwen Loan Servicing. To date there has been no Loan Satisfaction received from Ocwen. A message posted thru Ocwen 's website message system on XX/XX/XXXX requesting staus. Letter dated XX/XX/XXXX from Ocwen stated that most responses take 10 days, some take 30 days for a response. It is over 60 days since my request was submitted and there is still no response from Ocwen.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I took out a 30 yr loan with XXXX in XXXX. Thereafter, in XX/XX/XXXX, the loan changed hands to Litton and then to Ocwen in XX/XX/XXXX. Ocwen says that the loan is a 15 yr loan and that it is due and payable. Upon my request, they sent XXXX document that conflicts with all of the attached records. I have no explanation for this document. However, they have no explanation for the attached documents. My records clearly show that the loan was for 360 months or 30 yrs. It should have approximately 10 more years left. I have attached copies of the original loan documents from XXXX. Interestingly enough, I have noted that all of the figures do not match. However, the one thing that is in common with all documents is that the loan was for 360 months. At various spots on Ocwen 's website, it shows that the loan is a 30 yr loan. I have made copies of each of those pages, they are available if you need them. It seems that I have been blocked off their website as I can no longer get information off their website. I have sent numerous letters to Ocwen to try and straighten this out with no results. Ocwen does not accept the monthly mortgage payments, even though I continue to make them. They just send the payments back saying credit refused. I have all on time payment records for several years back, they are available if you need them. To make matters worse, they are reporting to the credit bureaus that payments are not being made at all. It seems that they are killing my credit to force me to pay the balance in full. The balance is approximately {$38000.00}. I can not afford to pay the loan off, if I could I would. Ocwen has not made any attempt to foreclose on this property even though this has been going on since XX/XX/XXXX. Even stranger is if the loan did mature in XX/XX/XXXX, why are the showing monthly payments not being made after XX/XX/XXXX up to XX/XX/XXXX? If they were right, I am sure that they would have tried to foreclose. The whole thing is at a standstill, I pay and they send the payments back.
Company Response:
State: CA
Zip: 94806
Submitted Via: Web
Date Sent: 2015-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen uses Fraudulent Practices to Try and Seize our HomeIn XXXX states Ocwen is known for their predatory lending practices, dual-tracking loan modifications and robo- signing of documents. Now it is happening again here in IL to US! When Ocwen could not sale our home, they tried to buy it back for themselves on behalf of the bank at a much lower price, after they had charged off our entire principle balance. While at the same time putting us through a loan modification process for a much higher price. In addition, in rare cases are foreclosure filed in federal court, however, our is such a case. While the XXXX judges constantly denied the confirmation of the sale to Ocwen, in this latest event on XXXX XXXX, their attorney advised them to proceed with the sale in lieu of the Judge 's order. How is that possible? Where do we go from here if:1. Ocwen was allowed to charged off our property, issued us a XXXX, closed the account and have no communication with us the borrowers2. Then turn around reinstate the account for purpose of a Sale, without a court order? We are asking you to investigate this company and help us TO SAVE OUR HOME!
Company Response:
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2015-05-19
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2015-05-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: ocwen mortgage refuses to do a loan modification on my loan. I have tried to get a modification on my loan XXXX times and I always get the answer of they can not do it. Loan is at 9 % way above normal rate. We are behind on mortgage they re fuse to help or use any of the gov programs.
Company Response:
State: TX
Zip: 76016
Submitted Via: Web
Date Sent: 2015-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes