Date Received: 2015-08-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My property has been in foreclosure for XXXX years now. My property was vacated in XXXX of XXXX due to a safety issue XXXX. I took immediate action to relocate her to safety, XXXX and vacated my property that I have owned since XXXX. I am currently renting a property in XXXX, NY. Over that time period I have submitted multiple packets requesting a short sale and several loan modifications to GMAC Mortgage and now Ocwen Loan Servicing LLC which are the mortgage holders. All of my requests have been denied. XXXX Supporting documentation is available to substantiate this ) Over the past XXXX years, I have had my home on the housing market XXXX, have attempted to rent the property, applied for several loan modifications, even moving back into my home for a period of time as I was initially denied a modification due to non-owner occupancy. Subsequent to that denial, I submitted another modification request and was once again denied. On XXXX XXXX, XXXX, I attended a court appearance regarding the foreclosure and at that time requested to pursue a Deed-in-lieu option as all other options have been exhausted. I was granted permission to pursue the Deed in Lieu in XXXX XXXX Supreme Court. I submitted the Deed in Lieu request in XXXX XXXX. Ocwen Loan Servicing LLC did not communicate with me during that time to inform me that the process could not be completed due to a lien on my property. Due to this, the Deed in Lieu process expired. I satisfied the lien on the property and then re-applied for the Deed In Lieu in XXXX XXXX. Since that time I have maintained regular contact with my relationship manager, XXXX XXXX at Ocwen XXXX XXXX XXXX. I continue to receive letters from Ocwen Loan Servicing LLC stating that the process has been delayed with no specification as to why. I am being told by the relationship manager department that " The borrower has signed off on the Deed In Lieu and that they are awaiting on the attorney for further action. '' This has been the status for almost XXXX months now. As a homeowner of this property since XXXX, I feel that I have made due diligence to exhaust all possible options to salvage the situation. I have not received timely responses from this mortgage company throughout the process and do not receive returned phone calls from the attorney or negotiators assigned to this case when I attempt to get clarification as to what is happening. Please help me to resolve this situation as I can not attempt to rebuild my credit without resolution.
Company Response:
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2015-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Mortgage Company, Ocwen Loan Servicing, has completed my escrow analysis based on erroneous Information. The analysis stated that I did not have flood insurance, when in fact I do, through XXXX XXXX XXXX XXXX XXXX ( as of XXXX XXXX, 2015 XXXX. I have provided proof of insurance via email/fax and have proof my mortgage company received the updated report. Ocwen is insisting I continue to pay the significantly increased mortgage escrow XX/XX/XXXX which I can not afford. I have explained the situation and shown proof of insurance, however, they insist I will go into foreclosure if I do not pay the amount they request. It seems to me they want me to go into foreclosure and are unwilling to assist. I will also note that my original loan was with XXXX and was subsequently sold ( unbeknownst to me XXXX to XXXX. I do not clearly understand how I can be charged for something I did n't request and already have from another carrier. This is theft in the worst way. I am a minority woman raising XXXX children on my own. I hold a full-time job and all of my children are in school - how is it possible that a mortgage lender can blackmail me in such a way?? Please help! Thank you.
Company Response:
State: FL
Zip: 33184
Submitted Via: Web
Date Sent: 2015-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a mortgage with Indymac bank since XX/XX/XXXX with a {$250000.00} for 15 years. In XX/XX/XXXX, I retired so my income was drastically reduced. My loan was modified for 40 years. My loan was transferred to Ocwen loan Servicing, which I later found out is the same company. According to Ocwen, an escrow analysis showed that I have over {$4000.00} negative balance. My payment was raised from {$1600.00} a month to {$2400.00} to cover the shortage. According to Ocwen there was a {$2600.00} escrow shortage from XX/XX/XXXX that was not included in the modification in XX/XX/XXXX but why will my payments go up by {$700.00} a month and the modification was done wrong by them. No one knows why this happened but they want me to just pay the money. I continue to make my regular payments according to my modification every month because I asked at the town hall if my taxes had increase, they said no. Where did the shortage come from nobody knows.
Company Response:
State: MA
Zip: 023XX
Submitted Via: Web
Date Sent: 2015-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I received a Loan Modification from Ocwen Servicing ( loan # XXXX ) in 2012. Recently they have informed me that the modification never happened, even though I have documentation from them that I was approved, and I have never been late or missed a payment in XXXX years. ( Since I went on the home modification loan ) XXXX XXXX XXXX with the XXXX XXXX is assisting me, she has all of my documentation. ( XXXX ) XXXX case # XXXX. I also sent all of my documentation to XXXX XXXX XXXX XXXX XXXX expert with the Virginia Office of the Attorney General.. ( XXXX ) XXXX. Ocwen recently sent me a letter through their attorney, XXXX XXXX XXXX ( XXXX ) XXXX that they were in the process of foreclosure. Please help me. My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX Have lived here XXXX years. The wife and I recently retired as XXXX. Thanks so much!!
Company Response:
State: VA
Zip: 23456
Submitted Via: Web
Date Sent: 2015-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1. Billed ( included in mortgage ) unauthorized insurance coverage ( for home appliance ) 2. Inaccurate Statements ( monthly statements ) ; ignores repeated calls to address3. Transferred paid principal payments to supplement escrow shortage without notice or authorization. 4. Unable to reconcile account statements, over {$1000.00} paid to Ocwen is unaccounted for. 5. Very abrupt loan transfer to XXXX, without reconciling account ; as though to sweep this under the rug - I Need immediate attention to address this. There are outstanding issues with OCWEN and yet the loan servicing transfer to XXXX takes effect in XXXX days. 6. Inaccurate tax return statements for ( 2014 ) 7. I believe my loan is being transferred as a move to hide or cover-up these concerns that I have now repeatedly reported up their chain of command. The CEO, COO, CFO and Chief Legal Counsel are aware of these challenges and have turned a blind eye
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2015-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXXXXXXXXXX : your letter of XXXX XXXX, XXXX XXXX, Let 's make things perfectly clear, according to the CFPB, Federal Law and Regulations and RESPA, all cited below, your client Ocwen Loan Servicing LLC, OLS, is NOT and NEVER HAS BEEN Servicer of our mortgage loan. This means the Deed transfer engaged in by OLS and the XXXX XXXX TN Public Records changes by OLS clearly appear to be unlawful. The short version : In brief, the " Transferor '' sends a RESPA Notice notifying the mortgagee of the sale or transfer of the mortgage or servicing and that notice provides names and addresses, loan balance and account details, contact info etc. about the new servicer and this 'Transferor '' Notice is required to be provided to the mortgagee with no less than fifteen days prior to the new payment info taking effect. The receiver of the mortgage or servicing is required to send a " Transferee '' RESPA Notice usually within thirty days or so. The " Transferee '' RESPA Notice must contain the same RESPA details and info as the " Transferor '' RESPA Notice. What happened is XXXX XXXX XXXX sent a " Tranferor '' RESPA Notice with a signature date of XX/XX/XXXX that said new payments take place XX/XX/XXXX. This was the first violation of RESPA because XX/XX/XXXX was a XXXX day month and the notice was n't signed til the XXXX, therefore we did not receive our minimum fifteen day notice as required by law. The new mortgage company or Servicer, " Transferee '' Homeward/Ocwen XXXX KY never sent us a " Tranferee '' RESPA Notice as required by CFPB, Federal Law and RESPA but they accept and process our mortgage payments. This company has not answered any of our written inquiries. OLS sends a Notice dated XX/XX/XXXX saying that as of XX/XX/XXXX they are the new Servicer because XXXX transferred it to them and we must make our payments to Ocwen in XXXX XXXX IL. OLS refuses to provide us with a copy of their alleged PHE Transfer Notice and the data contained in their so-called Notice letter does not match any of the details in the XXXX " Transferor '' RESPA Notice that we received which is clearly inconsistent with the federal law, federal regulations and RESPA, therefore, case closed OLS letter to be ignored. XXXX XXXX sends us a Notice dated XX/XX/XXXX claiming they have had our mortgage since XXXX and we are to make our payments to Homeward Residential XXXX in XXXX TX. Since their Notice did n't match any " Transferor '' RESPA Notice we had received, cased closed XXXX XXXX letter to be ignored. As to your XX/XX/XXXX page XXXX where it appears that you claim mortgage companies can make all the false claims or so-called mistakes and errors they want and there are no penalties or safeguards for this and that those false claims or errors do n't require correction is for someone else to respond to, not us. Perhaps we misunderstood your page XXXX.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Due to the crash of 2008, inflicted by the collusion of XXXX XXXX and the Banks, my investment property and at the time I thought my families retirement account, and formerly my homestead, was served foreclosure papers. After being turned down for fake and coerced loan modifications with the bank, I hired a law firm to defend myself. The bank conceded that they did not have the note or mortgage but filed anyway. As we all know, it is referred to a " Lack of Standing ''. Since the banks stalled the case for XXXX years and hired multiple law firms who consistently withdrew as court dates neared { I am paying the law firm all this time } the case has finally made its way to the court room this year. Recently, I was offered a Loan Modification, through the banks attorneys and the servicer. I was told it is a XXXX time offer and non negotiable. The problem is and was, the offer was for a principle amount that is approximately {$100000.00} too high. Their valuation of the house is totally inflated and obviously would re create another underwater loan as soon as I signed it. I contacted the servicer, Ocwen, with the simple question of, " How did you come to this valuation without ever entering the house or yard? '' Do you know the condition and needed repairs, etc '' Do you know that it is a half lot with no pool and the XXXX floor is wood frame? I was never given an answer that made any sense at all. I stressed to Ocwen and my attorney that the terms were perfectly acceptable, interest, term of loan, etc, except that the valuation was totally out of line. The result is an impending court date instead. To make matters worse, Ocwen sent me a bill saying I am already two months late on the loan modification before the deadline to accept and BEFORE I declined! Obviously they deliberately inflate the value and have no intentions of a loan modification or they would be open to discussion. It 's not a settlement, it called strong arming. Take my offer as I say or else! It is exactly what they did to me XXXX years ago. An even bigger scam is the lender placed insurance! How is it a company as big as they are ca n't get better terms of insurance than XXXX times the going rate than a time buyer? Clearly, they can negotiate a discounted buy rate based on the number of policy 's they buy instead of XXXX XXXX times the retail rate. Here 's the real kicker, in Florida, only " XXXX XXXX '' offers the hazard policies, which is what the banks buy too!! So they are buying the exact same policy from the exact same party as the home owner but charging XXXX times the rate to run up the bill for their investors who they ripped off.. The only reason they do n't do it for the taxes is the bill is transparent and they would be jailed!! This has to be stopped. I was XXXX old when this started and never missed a payment or bought more than I could afford in my entire life. If the bank would not have insisted that their appraiser due the appraisals and created the greatest Ponzi scheme in history, I and XXXX of others would not be in peril and writing to you today. We used to be the backbone of this country, now we are the viewed as the scourge of society. Please Help!!!!
Company Response:
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2015-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My loan originated with IndyMac Mortgage who then became XXXX west with XXXX XXXX and now Ocwen who claims to be a division of XXXX XXXX XXXX. XX/XX/XXXX or XX/XX/XXXX I contacted XXXX to discuss a loan modification due to the fact I was already severely underwater after just two years of ownership and as a result of an obvious rouse performed by the banks to steal the average home owners home and savings. I was told in no uncertain terms that the only way to qualify was to be at least XXXX months late on my payments, which at that time and never before in my life was I. After several months of phone calls and heavy heart, I conceded and stopped making the payments as directed. I was also told that my reason for default hard to be due to " hardship '' and not simply that I was fleeced and trying to make the best out of a bad situation. Due to the fact that my profession was XXXX in XXXX Florida { my entire life } that was n't too hard because their simply was n't a market for construction due to the banks and wall streets collusion and misdeeds. I was served a default letter and soon thereafter received my foreclosure papers. Soon thereafter, I applied for my loan modification, as I was coerced to do, along with all the required paperwork and cashiers check for the amount agreed to with the banks scam artist servicer. After the three month review period expired, I was informed I did not qualify. The money was not credited to my account { kept by servicer } and never returned. Due to my desperation to keep my home, I applied again but this time did a better job of documenting my conversations with the servicer and included with each payment the terms agreed to with them. My letters explicitly said " If you accept and cash these payments then you agree to these terms as you proposed and are described in this letter as represented to me by the servicer, on the banks behalf. Of course they took the money, denied my loan modification again and did not and would not give me an account as to where the funds went, even to this day! Subsequently I hired an attorney to defend myself. It has been 7 years since the foreclosure started and XXXX or XXXX law firms for the banks later and my case may finally becoming to trial. Herein lies the biggest rub of them all, even though their is evidence In my case of a confessed Robo Signer, XXXX acting as the owner, a lost note and mortgage filing from the bank, thus an admitted lack of standing by the banks at time of filing the lawsuit, etc. I was advised by my law firm two years ago that the case was too unpredictable and filing for Bankruptcy was my best course of action to protect myself and postponed an impending trial. I was told that I needed to shed the debt so when the time came to deal with the banks, I would be in a much better position. Although heavily in debt due to the losses incurred in my business which I personally was liable for, I had made payment plans with my creditors, on my own, and was admittedly struggling but keeping up with them. None the less, I reluctantly filed as my attorneys stated that they were not ready to take my case to trial because the environment in the court room was too ambiguous to give me a fair trial. I deliberately did not submit to a loan mod or allow the house to become part of my payment plan, as I was expecting to have my day in court after the bankruptcy. Fast Forward to the present, I am now being told that due to my filing, I surrendered my house, and have very little recourse or defense in court even though it is not part of my payment plan! I am told that the banks are now using this tool to steal back the homes that they most likely have already been paid for or will be reimbursed for if they do n't get them back! Please Help!
Company Response:
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2015-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I filed for BK Chapter XXXX on XXXX. Eventually in my desire to keep my home I applied for loan modification with OCWEN and completed my XXXX trial payments in the amount of {$1900.00} each month on XX/XX/XXXX,XX/XX/XXXX & XX/XX/XXXX respectively to be considered for HAMP. After fulfilling my XXXX trial payments & after signing the HAMP Agreement ( which I had to send back to them for them to sign as instructed ), I was instructed by one of the relationship manager from OCWEN to get a " Motion To Get Quote ( or Court ) Approval '' from my BK lawyer. I was also told that I do n't need to make any monthly payments ( for XX/XX/XXXX & XX/XX/XXXX ) and that my HAMP application will not be processed or approved until they receive the required legal paper from my BK lawyer. I was also advised that monthly payments will resume after I receive back the signed HAMP agreement. I was surprised for OCWEN to tell me that I still needed to pay for the months of XX/XX/XXXX and XX/XX/XXXX when I followed up the status of my modification in XX/XX/XXXX because I have not received any papers from them yet. I asked them for the transcripts of all my telephone conversations with them that occured in the month of XX/XX/XXXX to prove to them that I was told not to pay while the HAMP application is still in review but they declined to provide me the full transcript and I was told that I needed to pay for the months of XX/XX/XXXX & XX/XX/XXXX which I declined to do so pending my request 's fulfillment which is the telephone transcripts for the month of XXXX. I called OCWEN again in XX/XX/XXXX and I spoke with one of their employees named XXXX ID # XXXX and requested the following : XXXX. Transcript of all telephone conversations between myself and OCWEN that occured XX/XX/XXXX and XXXX. Billing statements. XXXX promised me that billing statements will be sent to me as well as the telephone transcripts requested in a couple of days. It 's been almost XXXX weeks now and I have not received any billing statements from OCWEN since the approval of my HAMP and I have not received the telephone transcripts that I requested. Also for your information, I have not received any decision yet from the BK court for my BK application up to this day.
Company Response:
State: CA
Zip: 91915
Submitted Via: Web
Date Sent: 2015-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear CFPB : My loan number is XXXX and is presently with Ocwen Mortgage. Originally the mortgage was with GMAC mortgage, and the principal loan amount was {$280000.00}, initiated XX/XX/XXXX. I fell behind due to several reasons, mainly financial burdens and inability to make payments on time around XX/XX/XXXX/XX/XX/XXXX. I applied for a loan modification under the new Obama plan and got approved after XXXX months with a lower payment but with a huge increase in my principal amount owed. It went to {$360000.00} or so. I complained and requested details from GMAC, did not get any reasonable response except that they were due to consolidation of loan. The loan was then acquired by Ocwen ... was remodified after me paying around {$18000.00} total in cash to both Ocwen and GMAC. My principal is now almost {$440000.00}. I have approached on phone several times and have no reasonable explanation for the loan to go from {$280000.00} to the present {$430000.00} inspite of paying for the last XXXX years. CAN YOU PLEASE HELP. I am still behind because of these reasons and these practices of GMAC and Ocwen. XXXX XXXXAddress of property : XXXX XXXX XXXX, XXXX XXXX, XXXX USAThe property is lying idle, since I had to move for job purposes to XXXX. It gets rented often, but is now vacant. I would like CFPB to help. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33418
Submitted Via: Web
Date Sent: 2015-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No