Date Received: 2016-04-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Thank you for AGAIN taking time on this issue for me. There has been an ongoing review of the mistake made by OCWEN on my escrow balande owed. Although they have admitted the error and reduced the amount to put into the escrow account AND, although I neglected to send the money WITH THEIR LITTLE COUPON, they have NOT APPLIED THE {$3500.00} as requested to the ESCROW ACCOUNT ONLY. At this time, they are sending me DELINQUENT NOTICES for my mortgage payments and have arranged for a company to call my home as they believe I 'm having problems PAYING MY MORTGAGE. I have paid each and every payment on time and early without fail. Since they reduced the amount to put to escrow to $ XXXX+/- and I HAVE PAID IT IN FULL with 2 pmts of $ XXXXea in XXXX and an additional of {$2500.00} in XXXX, they have not caught up with their own paperwork and show me delinquent! I appreciate all the assistance and contacts you have made for me during this time. I have asked them to ACKNOWLEDGE THE {$3500.00} paid to the escrow ONLY as noted on my checks and they are not doing so and also I asked for a review of the payments to continue with and get double talk responses in the mail and email. 1. They wanted $ XXXX+/- for the escrow balance and THEY RECEIVED IT 2. They will not respond with acknowledgement that the money WAS INDEED RECEIVED nor give me the amount they would like to adjust my payments to from XXXX IF ANY is required since the {$3500.00} paid already. I continue to pay the original amount XXXX and am now receiving the new DELINQUENT NOTIFICATION. It seems that they can not address the challenges THEY created in a timely fashion and I am suffering with possible credit score issues and always the possibility of losing my home when I HAVE PAID CONSISTENTLY and given them the adjusted amount they determined ( {$3500.00} ) after knowing that the nearly {$30000.00} they were looking for originally was NOT VALID! Please request that I get JUST THE INFORMATION I NEED and that they adjust THEIR RECORDS to acknowledge all they have asked me for is COMPLETE and what amount I should be paying on my monthly payment. The new amount they are looking for is around {$5000.00} for no reason but that they can not adjust their own records to make good. Thank you AGAIN for getting involved. I wish you could force them to DO THEIR WORK and fix this for me since it is THEIR ERROR and not mine. XXXX XXXX XXXX XXXX XXXX XXXX - XXXX, IL XXXX Loan number XXXX
Company Response:
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Financial Services foreclose on my property in 2013 they claim that the offer was not accepted but they never process the application. Ocwen mismanaged alone and it 's not reporting on my credit as late, as pending and that 's foreclosed I have not been able to reach a settlement with Ocwen as they are unable to prove or provide documentation as to why the sale was not accepted.
Company Response:
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-06
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Ocwen Loan Servicing continues to send us letters and harass us by phone. They are incorrectly showing at the XXXX bureaus that a piggyback XXXX mortgage ( purchase money - not a HELOC ) that was foreclosed back on XXXX/XXXX/XXXX is still open and the account past due. Arizona is a non-recourse state.Based on my credit report from XXXX, Ocwen had charged the account off on XX/XX/XXXX with no activity ( XXXX ) until XX/XX/XXXX - when they decided to inaccurately report the account " open '' and 180 days late. I have called OCWEN on numerous occasions but OCWEN continues to call us weekly and sending numerous bogus " Mortgage assistance Resources '' letters - 6 years after foreclosure. As I said this was a " Purchase money '' piggyback XXXX mortgage - NOT a HELOC loan. Ocwen seems resigned to blackmail our credit with the bureaus and harass us for a 6 year old foreclosure ( XXXX mortgage ) that was written off many years ago.
Company Response:
State: AZ
Zip: 85050
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: failure to continue to provide monthly mortgage statements.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I paid 6 trial payments. The 5th and 6th payments were not applied to principle but 1-4 were. They filed a notice of trustees sale around the 5th payment. I currently have an open court case in the XXXX XXXX Superior court : XXXX. It appears to be a clear violation of the Homeowner 's bill of rights. The lawyer fees I have had to pay are expensive and I feel there may be many other people being treated the same way by Ocwen Loan Servicing who could not afford the legal support I am getting. I am asking that you open an investigation into Ocwen Loan Servicing , LLC and what they are doing or should be doing to comply with CA 's homeowner bill of rights.
Company Response:
State: CA
Zip: 92117
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: *Submitted loss mitigation package XXXX/XXXX/2015. File was deemed complete XXXX/XXXX/2015. *This file has been in and out of review 8 times. I have attached dates and case tracking for your review. *I have escalated this file to Ocwens escalation department on multiple occasions. I have also attached those documents for your review. *I am asking for your assistance with the loss mitigation process with this servicer, Ocwen . The only response that I have received from the last escalation is " under review ''. Documents are aging, not because of a delay with the borrower, but because of Ocwen. The borrower is faced with great difficulty each time a document is requested. It feels as if this servicer wants the borrower to give up. Each delay is pushing the borrower to that point. The borrower does not have enough equity to make a reverse mortgage feasible. Prior to entering into the loss mitigation process the borrower had researched refinance options but was told there was no way to approve because of income. She could not have afforded the appraisal or closing costs to refinance. *We need help and oversight.
Company Response:
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On or about XXXX, XXXX, I addressed Ocwen Loan Servicing , LLC with my concerns regarding the incorrect paid year to date escrow balance on my monthly statement. I went through month 's of unnecessary XXXX and back and forth with Ocwen and their attorney 's about my concerns. I was advised that there was a flaw with the paid year to date escrow infrastructure of my statement. In several emails I was assured by Ocwen 's attorney that this flaw would be fixed. However, in XXXX, XXXX, I made an additional escrow payment for {$200.00}, and it was applied incorrectly. Once again, I contacted Ocwen 's customer service, escalation department, and the research department about this matter. I was told the XXXX, XXXX, additional escrow payment was reversed, and would reflect correctly on my XXXX, XXXX, statement. However, when I called to follow up I was given several different answers, and to date nothing has been corrected on my statement. I have had enough of Ocwen and their run around explanations. Ocwen needs to do better and be held accountable for their ongoing careless mistakes.
Company Response:
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Settlement process and costs
Subissue:
Consumer Complaint: on XXXX XXXX, 2015 our XXXX mortgage with Ocwen was cancelled as part of a Chapter XXXX that has since been dismissed. Ocwen did NOT notify our county with the reconveyance that the XXXX mortgage was satisfied. On XXXX XXXX we had the closing scheduled on the sale of our home and our title company let us know that the XXXX mortgage was not released according to our county. The gentleman that was going to purchase our home has cancelled. We are in the process of working with another family and they are paying cash and want to close quickly, we have put a down payment on a new home in another state and we must close by XXXX XXXX or we will lose our deposit. I was supposed to start a new job in NY today, obviously I did not. I have spoken with people from OCWEN everyday since XXXX XXXX, I have emailed, cried, begged, left messages, and I got nothing. I offered to pay for overnight service, nothing. I have asked them to forward the document directly to me and not the county, as our title company can file it the day I receive it and the closing will be quick. I am begging for help, we do n't want to lose the home we are trying to purchase, but without the closing, we can not purchase our new home. We do n't want to lose yet another buyer because we do n't have that document. I will forward the IRS cancellation of debt statements. OCWEN is not in disagreement that it is a XXXX balance, they just wont process the document we need to sell our home. Any help is greatly appreciated. thank you, XXXX and XXXX XXXX
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I disagree with the Ocwen Loan Servicing , LLC conclusion the denial of modification due to the " Home Affordable Modification " because I had reached the culmination or zenith of allowable modification ( s ) which was only one. Initially, and prior to my mortgage transfer from Litton Loan Servicing to Ocwen Loan Servicing , LLC ; I had never previously requested a modification on my mortgage but Litton Loan Servicing, on XXXX/XXXX/2007 arbitrarily and unsolicited extended to me a " loan modification offer and expressed '' their ( Litton Loan Servicing ) " hope that '' I " take advantage of '' their " generous offer today '' ( XXXX/XXXX/2007 ) However, Litton Loan Servicing did not release full disclosure on all components regarding the unsolicited modification such as the plaintiff XXXX XXXX XXXX XXXX XXXX only permitted XXXX loan modification. When the transfer of the mortgage loan from Litton Loan Servicing to Ocwen Loan Servicing , LLC without our knowledge, as completed, I applied for several loan modifications with Ocwen Servicing LLC. Interestingly, in the last several years, I always received modification applications but never a substantial answer of unambiguous acceptance of denial. I was never made clear to me about the number of available loan modification and I was never informed about the number of loan modifications despite XXXX that I received on XXXX/XXXX/2007. If, in fact, I was completely informed about the number of obtainable loan modification, then I could make a more educated and informative decision about the sustainability of my home. Due to the recent information regarding Ocwen Loan Servicing , LLC involvement in predatory loans " the Consumer Financial Protection Bureau ( CFPB ), authorities in XXXX states, and the XXXX filed a proposed court order requiring the country 's largest nonbank mortgage loan servicer, Ocwen Financial Corporation, and its subsidiary, Ocwen Loan Servicing, to provide XXXX in principal reduction to underwater borrowers. The consent order addresses Ocwen 's systemic misconduct at every stage of the mortgage servicing process. Ocwen must also refund XXXX to the nearly XXXX borrowers who have already been foreclosed upon and it must adhere to significant new homeowner protections ... '' Deceptions and shortcuts in mortgage servicing will not be tolerated, '' said CFPB Director XXXX XXXX. " Ocwen took advantage of borrowers at every stage of the process. Today 's action sends a clear message that we will be vigilant about making sure that consumers are treated with the respect, dignity, and fairness they deserve. " ... Ocwen specializes in servicing subprime or delinquent loans and places a major emphasis on resolving delinquency through loss mitigation or foreclosure. In recent years, it has acquired competitors - including Homeward Residential Holdings LLC ( formerly American Home Mortgage Servicing Inc. ) and Litton Loan Servicing LP ... The CFPB and its partner states believe that Ocwen was engaged in significant and systemic misconduct that occurred at every stage of the mortgage servicing process. According to the complaint filed in the federal district court in the XXXX, Ocwen 's violations of consumer financial protections put thousands of people across the country at risk of losing their homes. Specifically, the complaint says that Ocwen ... 1. Took advantage of homeowners with servicing shortcuts and unauthorized fees : Customers relied on Ocwen to, among other things, treat them fairly, give them accurate information, and appropriately charge for services. According to the complaint, Ocwen violated the law in a number of ways, including : Failing to timely and accurately apply payments made by borrowers and failing to maintain accurate account statements ; charging borr
Company Response:
State: PA
Zip: 19150
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My wife and I have been engaged in a dispute with OCWEN for nearly one year, as the result of OCWEN mistakenly making a duplicate homeowner 's insurance payment XX/XX/XXXX and subsequent escrow analysis which incorrectly increased our monthly mortgage payment. Prior to OCWEN 's insurance payment error XX/XX/XXXX, our monthly mortgage payment was {$650.00} and we continued to pay this monthly payment amount while the dispute was being resolved. We subsequently received a letter from OCWEN XX/XX/XXXX which reflected their acknowledgment of the error, stated that all account information was supposed to have been corrected, and that payment history would be reconciled. It also stated that a new escrow analysis had been performed and as a result, our new payment amount as of XX/XX/XXXX would be {$620.00}. The letter also reflected that OCWEN would be submitting a request to the credit bureaus to report the loan as contractually current. Shortly after receipt of OCWEN 's letter XX/XX/XXXX stating our new payment would be XXXX, we received another letter stating that our payment had been readjusted and would be XXXX as of XXXX. As this was clearly contrary to the letter we 'd just received, we contacted OCWEN yet again requesting verification that this new payment amount was correct. A letter was received on Friday, XX/XX/XXXX via email at XXXX, stating that the increased payment to {$980.00} was due to a term of the mortgage. We then made the payment for {$980.00} via telephone, but due to it being a weekend, they did not process it until Monday, XXXX XXXX, XXXX and it cleared our bank account on XX/XX/XXXX We thought all of these issues had been resolved and recently began the process of refinancing our home, only to learn that OCWEN has reported to the credit bureaus that we did not make payments for XX/XX/XXXX and XX/XX/XXXX. When we learned of this, we contacted OCWEN yet again, and informed them that it was absolutely unacceptable that they have receipt of our mortgage payments yet reported the contrary to the credit bureaus. The only answer we received was that they would " have to investigate ''. It took over a month to get a reconciliation of the payments from OCWEN, and it still did not appear accurate, with OCWEN still showing a {$470.00} discrepancy. By this point, we were sick of fighting and we emailed OCWEN XX/XX/XXXX asking who to pay the {$470.00} to, so that this could be resolved. We were advised to make the {$470.00} payment and then the regular payment due XX/XX/XXXX, and then the account would show current. Said payments were made XXXX. OCWEN then reported the account more than 30 days late. In summary, we have had this mortgage for ten years as of XX/XX/XXXX and have NEVER missed or had a late payment on the account. Countless phone calls have been made to OCWEN during this time in an effort to resolve what has been one error after another on OCWEN 's part. OCWEN 's fraudulent report of non-payment to the credit bureaus has now adversely effected us by resulting in a lowered credit score for me and my wife. We are aware that OCWEN has settled with the Florida Attorney General 's office for bad faith mortgage servicing practices, but it clearly continues. We respectfully request that this be corrected immediately and that OCWEN be investigated for its ongoing bad faith mortgage servicing practices.
Company Response:
State: FL
Zip: 34608
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No