Date Received: 2017-05-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen receives my payment on XXXX XXXX , XXXX . The XXXX XXXX NUMBER is : XXXX . Even after ocwen got it on XXXX XXXX they post it on XXXX XXXX date. This effects my credit. It should be posted the day they get the payment and not when they feel like.
Company Response:
State: KS
Zip: 678XX
Submitted Via: Web
Date Sent: 2017-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Mortgage Bank is : Ocwen Loan Servicing LLc I was offered application Modification I sent the application back and THEY RECEIVED THE PAYMENTS I WAS TOLD, but after that, they started to refusing payment, my credit is getting very bad and when I called last time after several timer per week and i Got XXXX out, finally, this person told me that this bank will take my home and i have nothing to do, I told him thaT I 'll find if I have the right to fight and get my home but he said they have the best lawyers and if do n't have plenty money he would n't recommend me to fight because any ways I have everything to loose. Im very DEPRESS and I do n't know if I should keep living or not because I work to hard for my home and now instead of getting a modification with government help that they mentioned to me, I ENDED UP LOOSING MY HOME. NOW IS THE THIRD TIME THEY AGAIN SEND ME APPLICATION AND I NEED TO KNOW IF THIS TIME 3TH IS GOING SERIOUS BECAUSE I 'M VERY FRUSTRATED, EVERY TIME THEY SEND ME APPLICATION FOR LOAN MODIFICATION, THEY IGNORE MY APPLICATION WHEN I RETURN IT AND THAN THEY MAKE UP HISTORIES JUST TO GIVE ME HARD TIME AND SAID THAT THEY DO N'T RECEIVE SOME PAPERS THAT I FAX, MAIL AND EVEN E-MAIL TO THEM I REALLY NEED HELP AND ASK THEM TO TAKE MY TIME AND CONVERSATIONS WITH THEM IN SERIOUS BECAUSE THEY TOLD ME ONE THING AND THEY DO OTHER VERY DIFFERENT
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I was askin g for Loan Modification and Ocwen was always sending me Pay off Qoutes. I enclosed under your discretion that the L oan I originated from them since XXXX XXXX , XXXX was {$140000.00}. From that date up to present is 149 months, multiple by {$1100.00} every month that I paid them for mortgage every month. I paid the bank so when multiple by 149 months ; I already paid them {$170.00}, XXXX XXXX dollars all in all up to this date. Attache d is Ocwens p ay off valid through XXXX XXXX . Please analyze the following invalid descriptions on Ocwens Pay off Quotes such as Suspense Credit of {$2400.00}, Escrow Advance of {$6300.00}, these are not valid Ocwen 's Description expenses. In each Descriptions one by one and the total of amount due is {$130000.00} they want me to pay in total based Ocwens claim. Ocwens Pay off Quote should be corrected in the right way. Ocwen is doing business with their mortgagor like me were faulty and unlawful. I want Ocwen to remove descriptions that are not legal. Ocwen is obliging added invalid fees for me to pay them more that are not lawful.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX , XXXX , XXXX XXXX cwen Loan Servicing has charged me 13 m ortgage payments per year over the past 3 years. They have explained that my escrow payments have not been sufficient and that each year in order to prevent my monthly fixed rate mortgage payment from increasing, I must make an additional Escrow Payment. Over the past 3 years I have made a full additional mortgage payment. This year I did n't quite make the additional payment in full so they increased my monthly mortgage bill as of XXXX , 3 months later and with the additional escrow payment and my mortgage payments ... my escrow still reflects low balance. With hopes of remedying this very serious issue, I called the compan y. Ocwen has bounced my call around to different departments, each department saying that the shortage and or requirement of more money could be coming from another department ... ..it is a three ring circus trying to get answers from Ocwen as to why I am making 13 payments yearly to keep my monthly fixed rate payment in tact. XXXX XXXX , XXXX I paid mortgage payment, XXXX XXXX , XXXX I over night expressed Escrow Payment {$810.00}, XXXX XXXX , XXXX Ocwen sent letter stating that I needed to pay an additional {$700.00} to the ecrow to prevent a rise in my monthly bill
Company Response:
State: NJ
Zip: 07631
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I was asking for Loan Modification a nd Wellsfargos Mortgage Servicer was always sending me Pay off Qoute. The Loan I originated from t hem since XXXX XXXX , XXXX was {$140000.00}. From that date up to present is 149 months, multiple by {$1100.00} every month that I paid them for mortgage every month. I paid the bank so when multiple by 149 months ; I already paid them {$170.00}, XXXX XXXX dollars all in all up to this date . Wellsfargos pay off valid through XXXX XXXX have invalid descriptions such as Suspense Credit of {$2400.00}, Escrow Advance of {$6300.00}, these are not valid expenses. In each Descriptions one by one and the total of amount due is {$130000.00} they want me to pay in total based Wellsfargos claim. Their Pay off Quote should be corrected in the right way. Wellsfargo is doing business with their mortgagor like me faulty and unlawful. I want Wellsfargo remove descriptions that are not legal. They are obliging added invalid fees for me to pay them more that are not lawful.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My loan is with Ocwen loan servicing. I spoke to Ocwen Relationship Manager ID # XXXX ( if that was indeed his ID. They have been known to intentionally leave off numbers in the past on purpose ). My complaint is below. Last week after logging into my online mortgage account I noticed that in XXXX XXXX my loan will increase from {$700.00} per month to {$900.00} per month. I made a request online to have a relationship manager call me to see if we could extend the time frame for me to pay the escrow as I wo n't be able to pay the additional expense. I was leery of reaching out to Ocwen b ecause from my experience the people they call relationship managers are not really relationship managers. They are high pressure, aggressive collection agents that intentionally withhold options from borrowers such as extensions and they in turn engage in threats, intimidation and coercion. I have caught them lying in the past as well . One relationship manager would give me one amount to pay and as soon as I would agree he would put me on hold and then come right back to the phone and give me another higher amount. This went on for 30 minutes until I hung up because I had had enough. So I reached out to Ocwen to call me. A relationship manager c ontacted me at around XXXX XXXX XXXX XXXX . central time ( which was outside the time frame I had selected for him to contact me ) and he started off with ( this is a collection call ). He then went into an intense high pressured collection script and told me I needed to pay ocwen an additional {$700.00} a month, ON TOP of my mortgage payment to get caught up on {$4000.00} dollars in escrow shortage. I was shocked. I was the one who had requested the meeting with Ocwen and not once did the agent ask me how he could help me. On top of this, he told me I needed to pay an additional {$700.00} dollars per month if he was to work with me when I had contacte d Ocwen because my payment was going u {$200.00} dollars a month. So why did he think if I could n't pay {$200.00} a month I could suddenly pay {$700.00} a month? On the escrow? It did not make sense. This agent was overseas in XXXX and one of my main gripes with Ocwen is that they incentivize these agents to bring in money so quickly that the agents use threats instead of working with the person. The agent refused to tell me about the entirety of the options available to me. They have done this before. They have withheld certain options in an effort to force the person regardless of our financial situation to pay quickly. This man was not trying to assist me at all. When I told him that I would request another meeting with someone who was serious about helping me he said 'ok ' and quickly got off the phone. He was nonchalant about the matter. He never once asked me for the reason for my request to speak to my relations hip manager. Ocwen is awful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75240
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We applied through owcen a modification 6 times to get our payment lowered and every time we sent in the paperwork they said it was incomplete even though we talked to them each time we sent the paperwork in to make sure it was all correct before we sent it in we have been doing this for over a year now and fell behind on the payments we tried to contact them and request documents so we could at least refinance to clear up the past due balance and they would not send us what our credit union needed to finalize this process So we then decided to sell the home and take our losses so we hired a Realestate company went through them got a offer and ca n't get owcen to give us a contact person to discuss a quick sale before the foreclosure auction even though we have a buyer willing to buy the home this is crazy and I tell everyone that I know that owcen is not a good company to work with so they can try to auction the home or at least talk with the realtor company and accept the offer on the home and recoup their losses I 'm so frustrated and tired of dealing with all of this then we received a letter from owcen that the loan was obtained by another company thennothing from them either and owcen is still the primary what does that mean? The letter they sent is invalid? What the heck a very frustrated home owner
Company Response:
State: ID
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-30
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: It is the practice of my mortgagor , Ocwen, to report my mortgage payments to credit agencies 3-4 months after payment is ma de. For instance, my XXXX credit report currently lists XXXX as my last mortgage payment as on time. I would expec t Ocwen to promptly report my most recent mortgage payments to the credit reporting bureaus to insure accuracy of my credit score.
Company Response:
State: MD
Zip: 20601
Submitted Via: Web
Date Sent: 2017-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Chptr XXXX dismissed mid XXXX XXXX , out of bankruptcy had others debts owed. A decrease of my income XXXX job loss. Applied for loan mod during that time Ocwen den ied me to try at a later time. There is an increase in expenses and supporting my sons younger brother as their mother passed away. He had medical issues needed counseling, medications and my savings exhausted. I wor k 36 h ours per week.My name is the on ly one on the mortgage. I pay most of the house expenses. My spouse has a pending work meeting and not guaranteed to be employed. I need assistance in my mortgage. Loan account # XXXX , XXXX XXXX XXXX XXXX XXXX , XXXX CO XXXX End of XXXX XXXX submitted to Ocwen Loan ser vicing a modification package. XXXX XXXX XXXX my name the onl y one on the loan/deed. Accou nt Loan # XXXX . My spouse has been in contact with kynan fernandes relationship manager. Each phone call request different docs. I contacted attorney as having issues with Ocwen. The I received a phone call XXXX / XXXX / XXXX rec 'd call from XXXX , XXXX , name XXXX XXXX with ocwe n Loan se rvicing we had been approved for a loan modification and need to pay the attorneys fees in order to get the loan package out to us for signature. It was quoted to me via phone conversation with XXXX XXXX an approval for a 30 year fixed rate for 3.75 % with a all payments in arrears added to end of loan. The monthly mortgage payment would be {$730.00} a month for the 30 year fixed rate. I contacted the attorney, I had been in touch with he said take thr offer. I contacted XXXX XXXX XXXX stated " Ocwen Loan servicng when calling me " I was given two name of attorneys to forward funds 1 ) {$850.00} to XXXX XXXX XXXX XXXX receipt # XXXX XXXX Fl, sent XXXX / XXXX / XXXX , next funds sent to different person as XXXX XXXX stated our case was with a different attorney now need to send {$730.00} to be sent to XXXX XXXX receipt # XXXX , XXXX Fl both money transfer funds were picked up. Then the modificatio paperwork would be sendt out to XXXX to sign. I tried to contac t Ocwen. I was informed by Ocwen Loan servicing no one by those name worked there and no money received from me. Now i have been served paperwork from attorneys pending funds foreclosure/ have less tha 30 days to respond. I was scammed reported to federal trades comission and to date working again with an attorney to help me in the loan modification process. There has to be some resolve in this situation people work hard to keep their home circumstances happen in life that are no control of the homewowne rs. Ocwen is one of the worse companies an owner can work with. My husban d is trying to get a resolve on a fixed interest rate with a lower payment due to decrease in income and work hours. Can someone assist us. I have been in contact again with an attorney to try and help get the matter resolved.
Company Response:
State: CO
Zip: 80260
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was told by NACA Housing Counselling Agency to file this complaint a gainst Ocwen Loan Servicing , LP for denial of loan modification ( RMA ) package sent XXXX XXXX , XXXX . The initial loan modification was prepared by Ocwen in XXXX of XXXX with additio nal RMA p ackages sent again in XXXX and XXXX of XXXX . Ocwen has refused to modify my loan that is predatory with a interest rate of nearly ( 12 ) % . I do not know if the balance is principal or interest. Last XXXX of XXXX NACA sent Ocwen a loan modification for an affordable monthly payment between {$500.00} to 600. They kept asking me for the same paperwork over and over again. Come to find out after a month or so they were talking about another co-borrower on the loan who was never involved in the loan other then the origination of loan. The loan modification was sent over several more times but was told by Ocwen that my stepfather had to sign loan modification papers in order to get the loan modification. I informed them he had been estranged nearly ( 20 ) years. Ocwen never did anything to resolve the problem and requested I get a Quick Claim Deed re moving from the loan and off of the title. While I was in the throws of the loan modification , Ocwen attorneys XXXX XXXX XXXX continued to schedule auction sales in XXXX , XXXX and XXXX of XXXX on my property which shouldnt have been allowed. Because of Ocwens negligence in not complying with the National Settlement lawsuit. A law firm did a search and found out were he lived and contacted him about the loan modification. He is elderly XXXX years old and on a fixed income and can not afford any monthly payments on a small retirement income. I went to all the trouble to get t he Quick Claim Deed a nd to locate my stepfather for him to sign the paperwork removing him from the loan and title. NACA sent another loan modification application to Ocwen with the " Quick Claim Deed '' Ocwen comes back and says they can do the loan modification rambling something about they ca n't reduce my principal which is exactly what the " National Settlement Lawsuits '' court and judge requires them to do. These people meaning Ocwen are evil and should be put out of business. They have harassed me ever since they took over my loan beginning in ( XXXX ). Ocwen has criminally trespassed on to my property breaking locks, doors, windows and putting " Lock Boxes '' on my doors. They have also cause me to loose my homeowners insurance by calling my own insurance company telling them to cancel my insurance policy and then turn around and put " Force Placed Insurance '' on my property for ( 3 ) times the amount when I was only paying { $800.00} with my prior insurance company before they called them. I do n't know how Ocwen is able to get away with all of this criminal activity. Any of person did these unlawful acts would be put in jail or made to pay a fine. The D. C. DEPARTMENT OF INSURANCE Joins State Regulators by Issuing a Cease-and-Desist Order to Ocwen Loan Servicing, LLC for an array of unlawful actions. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: MD
Zip: 21227
Submitted Via: Web
Date Sent: 2017-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A