Date Received: 2017-09-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX, 2017 To whom it may concern : My name is XXXX XXXX XXXX and I am currently living at the address XXXX XXXX XXXX XXXX, ca XXXX. I have been corresponding with Ocwen customer care, retention specialist, retention manager, and two escalating managers since XXXX of 2017 to pay my mortgage and become current. In addition to the run around I am fighting a terminal illness and asked Ocwen for help and they have ignored all of my calls for help or assitance in resolving this matter. My first correspondence started on XXXX XXXX, 2017 regarding the first wire transfer for XXXX. I was made aware on XXXX XXXX that I needed to recall the funds and change the beneficiary information. The information was verbally given to my banking institution XXXX XXXX XXXX XXXX from the Ocwen associate on the phone on XXXX XXXX, 2017. I have been corresponding back and forth since XXXX trying to get the XXXX returned or applied to my account. I have sent my bank statement and two wire transfer receipt with no resolution. I was made aware today that I have a sale date fastly approaching on XXXX XXXX, 2017. I need the XXXX to be applied or returned immediately to avoid me losing my property and my only place of residence. Today I am sending the documentation from the bank wire transfers and documentation from my bank on the bank wire recall attempts and wire transfers ignored by Ocwen. Ocwen has refused to release the money back to my account at XXXX XXXX XXXX XXXX. In addition I am also forwarding the XXXX bank statement showing the XXXX was never put back into my account since being resent on XXXX XXXX, XXXX per documentation from XXXX XXXX XXXX XXXX. Also, there is an official letter from my bank confirming the wire transfers and the several recall attempts. I would like to have something back in writing in response to this letter. I am currently sending a copy of this letter to my personal real estate law
Company Response:
State: CA
Zip: 90713
Submitted Via: Web
Date Sent: 2017-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX modified her mortgage which payments was XXXX} per month XXXX started Making payments of {XXXX} by ph as always, on the XXXX month her ph payment was refused due to not having a signed contract which was never presented to XXXX. XXXX never seen the said contract but asked for a reinstatement due to not getting the contract. XXXX was told she was denied do to not signing. XXXX explained to Ocwen that she never seen the contract, and asked how was it sent due to her mail being sent back to senders which we have proof of court doc 's that were sent to XXXX, and the courts emailed XXXX the proof of mail that was sent back with the right address which the XXXX is also witness to. XXXX has asked for a copy of the note holder Ocwen will not reply with the said information. Ocwen sent XXXX to a modification workshop in XXXX Ca where staff told XXXX not to sign or pay anything due to it would change the terms of the said contract. Ocwen has hot showed proof of any contract but took said amount of {XXXX} for XXXX months but never sent a contract but took the money without a contract which shows XXXX new payment was and should still be {XXXX} by taking said funds they excepted the contract we were asked to show proof which is payments taking in a lower amount then it had been. so under the contract law we would like the {XXXX} back along with every fee applied from the day the new payment was excepted. Ocwen has been told times and ph numbers to call they still insist on calling the wrong numbers in each email they are told whom to call what time to call ect but still does n't apply to the direction giving to them XXXX has severe XXXX XXXX XXXX and XXXX XXXX which Ocwen has on file this has been so difficult with XXXX being sick. also Ocwen was asked to send a copy of the contract that was sent out for the {$XXXX do you know they sent a contract from XXXX its like they understand but they play like they do n't. also after the modification request do you know the modification offered was for {XXXX} dollars we do n't understand how its help when your not helping that just sent XXXX in to a downward spiral where we had to call the XXXX to afraid she my harm her self we have to watch her in this mind frame she just mite do something to hurt her self. I am c/o XXXX and my name is XXXX XXXX XXXX XXXX C/O XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95212
Submitted Via: Web
Date Sent: 2017-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: On XX/XX/XXXX an electronic payment was made to Ocwen Loan services in the amount of {$930.00}. XXXX XXXX XXXX is one of the biggest banks that perform transactions on the weekends ( based on my experience ). I 've never experienced anything like this before. Apparently the Federal reserve does n't conduct business on the weekend which I did not know therefore not completing my traction until Monday? See attached documents from XXXX XXXX XXXX verifying when the payment was submitted/remitted and was submitted to Owcen loan services asking to correct the reporting type. I have never been late with a mortgage payment. I need this removed from my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02143
Submitted Via: Web
Date Sent: 2017-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: CFPB New Complaint with New Evidence against OCWEN Servicing LLC That on XXXX XXXX, XXXX XXXX XXXX XXXX received a letter from the Ombudsman 's Office of OCWEN stating they could not get the information requested 1st over 5 years ago and all requests ignored and now state they can not get information to XXXX till XXXX XXXX, XXXX yet have a illegal fraudulent foreclosure date on XXXX XXXX, XXXX, The Attorney General 's Office of Virginia requested till all information was received that the Foreclosure be put on hold. OCWEN has refused and hired XXXX XXXX to act as their lawyer and informed XXXX she is not allowed to talk to OCWEN. XXXX XXXX in a taped conversation stated clearly they do not have a loan in the name XXXX XXXX XXXX, under her social security No. or under the loan No. used by OCWEN. XXXX XXXX Bank then told the CFPB the same, that they had nothing to do with this. OCWEN refuses to disclose who their employer is by all appearance there is no employer. That find attached the Deed of Appointment of Substitute Trustee assigning new Trustee - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The problem with this Document is XXXX XXXX Bank never gave XXXX XXXX a Power of Attorney to sign such document as they have no alleged loan. Further the XXXX XXXX XXXX XXXX has the same title as XXXX XXXX. Contact Management Coordinators, This job states all you need is a high school education and pays between {$30000.00} - {$37000.00}. These crimes have been reported to the FBI in XXXX XXXX XXXX. That attached also find the DOJ {$25.00} XXXX Servicing Agreement Please also find attached the XXXX settlement agreement that has been violated The New Florida Law Suit The New CFPB Lawsuit The Amended Complaint and attachments filed by XXXX XXXX XXXX The Letter sent to XXXX XXXX in response to her The Letter that was first sent back in around XXXX to XXXX and XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX al have ignored The attached show that OCWEN and their attorneys have dirty hands and must be stopped. That the XXXX settlement that gave OCWEN and its employees immunity to criminal acts and actions has been violated and Criminal Complaints about employees are going to be filed. That this SCHEME and ARTIFICE needs to be stopped. The foreclosure needs to be put on hold indefinitely till XXXX has her day in court with a XXXX XXXX. That all information should also be sent to : XXXX XXXX XXXX XXXX XXXX of the Attorney General XXXX North XXXX XXXX XXXX, Virginia XXXX ( XXXX ) XXXX Office XXXXXXXXXXXX XXXX : XXXX XXXX of the Attorney General The State of Florida Department XXXX XXXX XXXX XXXX XXXX XXXX Attorney General By : /s/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attorney General XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX, Consumer Protection Division XXXX XXXX No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attorney General XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Phone : XXXX Fax : XXXX Office of Financial Regulations The State of Florida Division of Consumer Finance By : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Telephone : XXXX Facsimile : XXXX XXXX XXXX XXXX Chief Counsel XXXX XXXX No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX Bar No. : XXXX Email : XXXXXXXXXXXX The XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Telephone : XXXX
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am currently in mediation with Ocwen on my mortgage. I went to a housing counselor and she helped me submit a request for modification. Ocwen turned me down because they said there were numerous credit inquiries and collections on my credit report. I obtained a copy for myself and the information they said was there is not. The only bad account, other than the mortgage, is a doctor bill. The reason that was not paid by medicare is because the doctor 's office delayed to long to submit the charges. I have one credit card and the payment is listed as never late. I also had a small loan at the bank which was paid off years ago and it states that it was never late. I do n't think they even really considered my application because i received a denial letter one week after they said they had all the information. I am XXXX years old and sometimes i feel like they think I do n't know any better so they can do what ever they want.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2017-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The Owners/Parents both XXXX XXXX within the last year. Probate court just finalized and the children are now the new owners ( XXXX kids, 25 % each ) OCWEN will not allow any of them to discuss the matter of the property because the now XXXX parents did NOT give them proper authorization. The sale date is today X/XX/217 at XXXX. Ocwen will NOT allow probate paperwork to be provided. Owen is working in poor faith to resolve this matter. They are requesting 3 Business days to review documents, but they are trying to foreclose within the hour.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90303
Submitted Via: Web
Date Sent: 2017-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our Client got approved a XXXX in XXXX, Lender stated they mailed the XXXX agreement letter to our clients address on XXXX, but the letter says it was mailed to our office XXXX XXXX. Our office was never contacted, we never received the letter in the mail, they refused to speak with our client, we asked if there was a deadline, they stated there wasnt and to just have the client sign and send it back, but letter states that there is a deadline. They have given us conflicting information and are now stating that the sale for XXXX will mostly not be stopped - Our client is now in receipt of the approval and will be sending the signed agreement to the lender directly and a copy to our office and we will also be sending the approval letter via fax -
Company Response:
State: AR
Zip: 72204
Submitted Via: Web
Date Sent: 2017-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have been trying to sell my property however there is a lien on the Property ; the property had been re-financed, paid and transferred to XXXX XXXX XXXX from XXXX XXXX that is now Ocwen mortgage -- I have tried to get a lien release without success
Company Response:
State: MD
Zip: 20743
Submitted Via: Web
Date Sent: 2017-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-27
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XXXX XXXX XXXX, XXXX as Trustee for Option One Mortgage Loan Trust XXXX is collecting a debt that was never transferred to the trust before cut off date of the trust. XXXX XXXX XXXX, XXXX is fraudulently including our mortgage in the collateral file ( published on X/XX/2017 ) and remittance reports ( published on X/XX/2017 ) for Option One Mortgage Loan Trust XXXX for XX/XX/XXXX, despite the fact the only transfer of assignment that was filed in the XXXX County Land Records Office was filed 5 years after the closing date of the trust.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to apply for a loan modification for 3 years now when my husband was injured at work and I was having trouble keeping up with the bills on my own. we 've had to send in same paperwork numerous times and either they do n't get it ( even though someone signs for it ) or something is always wrong with it. I hired a 3rd party company ( XXXX XXXX ) to try and help with Ocwen. It i going on year that I have been dealing with them and nothing seems to help. Same thing with them Ocwen either loses paperwork or they say they did not get even when someone signs for the delivery. Its always something. They tell me Ive been approved and send the papers I need to sign ( 6 times ). Every time I sign and send in something is wrong, either they did n't get or notary does n't acknowledge my signature which my name is not on the loan. The notary does n't even understand what they mean. I 've had to have the same paper notarized 6 time. Then they say everything went through and expect finalization papers and instead I get default letters. I have been making my payments as per agreement. They input my payment a late. I ask what the issue is an again they say something to do with paperwork. I try to make my next payment and they refuse it and send it back to me saying its not enough to reinstate. and threaten foreclosure. I think I get everything straightened out and back to default. It just keeps going round and round. And now I get a letter that my home is going into a sheriff sale on XXXX,2017. My home was never put into the foreclosure process. I get 1 letter saying that I am only {$2200.00} behind and next letter is {$4000.00}. Almost all of this is due to their negligence. How can they put my home in sheriff sale so soon and not go through the foreclosure process and with only the small amount owed. I have contacted the attorney general, the office of insurance and financing and my congressman and nothing or no one can seem to help with this company and their wrong doing. How can a company that has had so many billions of dollars in lawsuits for the same things be allowed to continue to do business. I do have an appointment with a lawyer tomorrow to see what my options are. There is more to my complaint but to much to list on here. can someone please help with this.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2017-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A