Date Received: 2017-10-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX XXXX we applied for a loan modification. All requested paperwork was turned in on a timely manner. In XXXX XXXX, XXXX we were told our income was not enough. Our income changed in XXXX XXXX, XXXX our income increased and proof was turned in. On XXXX XXXX, XXXX we were informed it was too late and a foreclosure was in process. We objected but were told it was too late in XXXX XXXX, XXXX.
Company Response:
State: AZ
Zip: 85737
Submitted Via: Web
Date Sent: 2017-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On a regular basis, annually, I get threatening correspondence regarding my mortgage with OCWEN LOAN SERVICING, LLC. XXXX last case was # XXXX XXXX which was only resolved with the help of CFPB!! THANK YOU ) I have been up to date with " all '' my XXXX payments! Again, on XXXX XXXX, 2017 I received correspondence, dated XXXX XXXX, 2017 from this company, that my XXXX 2017 mortgage payment is past due. I have paid the full amount of {$1400.00} ( interest and principal ) on XXXX XXXX, 2017 by 'CERTIFIED MAIL ' which according to the XXXX was delivered to them on XXXX XXXX, 2017 at XXXX. My XXXX 2017 payment was the forty-ninth ( XXXX ) payment I have made to OCWEN, who bought the mortgage years back from XXXX BANK.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2017-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a modification on my mortgage almost XXXX months ago and my mortgage company has not provided me with a decision. When I check the status on their website, it states that they have sent a letter requesting additional information, however they did not. There are no messages on their website advising what this 'additional information ' is either. I sent them everything they originally asked for. We are a single income family with small children and are struggling to keep up with the steadily increasing interest/payment on this ARM loan. They have refused to work with us on refinancing to a fixed rate. This company is a predatory lender and does not want to help it 's customers keep their homes.
Company Response:
State: KY
Zip: 40741
Submitted Via: Web
Date Sent: 2017-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: PROPERTY ADDRESS : XXXX XXXX Place XXXX XXXX XXXX, WA XXXX ALLEGED ACCOUNT NO. : XXXX FRAUDULENT FORECLOSURE FORECLOSURE Date : XXXX XXXX, XXXX FORECLOSING ENTITY : OCWEN LOAN SERVICING My name is XXXX XXXX and my husband name is XXXX XXXX. We are owners of the property located at above address. About three years ago as a result of some serious discrepancies in our mortgage loan payment, we contacted our servicer OCWEN LOAN SERVICING, LLC in order for them to explain their breach of the loan modification terms. We did not receive a prior notice pointing to an up coming amendment to the existing contract. We were given the run around. A clear explanation was never provided by the servicer to us. Due to the overwhelming cases of banks committing mortgage frauds all over the nation, we decided to hire a certified private mortgage loan investigator to look into our case for some inconsistencies. Subsequently we stopped making payments to the servicer. We begun demanding the supposed lender copies of important documents, including the complete Deed of Trust and note, which would explain their consumer rights, as well as other rights, including but not limited to, the right to cancel the contract and the XXXX XXXX in XXXX Disclosures. OCWEN LOAN SERVICING intentionally failed and/or refused to provide various disclosures that would indicate to us that the contract entered into was void and illegal. For instance, OCWEN LOAN SERVICING failed to disclose that the loan obtained had an interest rate higher than stated and in the preliminary disclosures, which preliminary disclosures were never given. Additionally there are several documents in the so-called loan were falsified with fabricated signatures ( Robo signing ). We made several requests from OCWEN LOAN SERVICING to validate the alleged debt. No such evidence or proof has been presented, yet they have engaged a foreclosure sale of our property. The foreclosure sale is scheduled for XXXX XXXX, XXXX. Please, do not allow OCWEN LOAN SERVICING to sale our property. It will be a fraudulent foreclosure. Please, the foreclosure needs to be stopped as long as the debt is not validated. Sincerely, XXXX XXXX and XXXX XXXX XXXXXXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98023
Submitted Via: Web
Date Sent: 2017-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To whom it may concern : I am writing in regards to Ocwen Loan Servicing, LLC failing to comply with my rights under XXXX. XXXX XXXX, I signed an agreement in regards to loan modification, in XXXX XXXX I completed the XXXX month modification. The opposing council XXXX XXXX XXXX XXXX falsely stated that I had not made the initial modification payments in XXXX XXXX, I proved that this was incorrect with my receipts. In XXXX XXXX, I entered a lawsuit against Ocwen in regards to them calming that I had defaulted the signed contract in XXXX XXXX due to late payments. Ocwen is calming that I owe XXXX shared appreciation amount. On XXXX XXXX, XXXX my lawyer mailed them a XXXX requesting a detailed calculation of XXXX XXXX, XXXX payoff quote. They have failed to reply. I am currently unable to access my mortgage account, when I contact Ocwen they tell me that I must contact my attorney. In XXXX XXXX XXXX XXXX Ocwen failed to report my timely monthly payments to XXXX XXXX XXXX XXXX XXXX credit agencies. I disputed the issue in XXXX XXXX my credit history was not updated. To current date my payments has not been reflected in my credit score. On XXXX XXXX, XXXX, Attorney General XXXX announced that Ocwen customers were to receive XXXX XXXX as part of a XXXX XXXX national foreclosure, mortgage servicing settlement. I believe that Ocwen has made multiple mistakes in regards to my loan modification, I currently want Ocwen to give me a detailed calculation in regards to how they came up with the XXXX in back payments, and why on XXXX XXXX, XXXX there were XXXX property inspections in a single day and XXXX falsified mortgage payments from XXXX XXXX, XXXX XXXX, XXXX. On XXXX XXXX, XXXX myself, as well as my attorney who was on a conference call with me, called Ocwen to find out more information, Ocwen refused to answer any question about my loan account. On about XXXX XXXX, XXXX I applied for a XXXX XXXX XXXX signature card, I was denied due to the reported poor payment history with Ocwen. On about XXXX XXXX, XXXX I applied for a XXXX XXXX XXXX card and then again was denied due to the reported poor payment history with Ocwen. Thank you for your attention to this matter.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Never thought Id lose my home and all our money/savingsXXXX form last 19 years all spent that put into a home would be lost having to start over at XXXX XXXX XXXX from ( 0 ), How investment bank+ mortgage servicer company can get away with these overpriced mortgage modifications un underwater homes is beyond me, This just encourages home owners to foreclose or had the keys back to the bank .. We gave up hope to save and buy a new home for me and my family that has a realistic ( LTV ) ( Loan to Value ) .. My story should be in the news .. So here is what happened in detail, Over the past years we called Ocwen to ask how much we owed on the house, they always gave us only the principle amount and never told us about the balloon amount we thought we only owed XXXX, so XXXX we need to get some home repairs done and tried to get an equity loan to make major repairs, The bank told us you have no equity, in fact your property XXXX ( Loan to Value ) is way underwater by XXXX or more, You still owe {$370000.00} so I called Ocwen they told me you have a balloon payment ( XXXX ) on top of the XXXX principle amount, Said how can that be since I was to get XXXX in principle reduction with my loan modification?, Ocwen said I missed a payment and you did not get it, I said I was in bankruptcy and was not working you guys knew this ..Sorry XXXX XXXX you did not qualify .. So I get to pay off an overprice house with no money or equity for major repairs, Sorry was their reply, you can apply for new loan modification so we can help you, So I did as there was no choice, then when new loan modification came it was higher monthly payment so how did that help me? With that we placed the home on the market,, nothing happened over 5mths so we lowered to what we owed on the loan plus reality commissions, everyone said we were way overpriced, an offer came in almost for XXXX under what we required without reality commissions, I called the bank they said could not accept. At that point, I called Ocwen, because Since we have spent our money paying off equity loans and bills on the house using our XXXX, we had no funds to make repairs .. So went into payment plan with XXXX XXXX XXXX had just purchased a new central Heat/AC system as without that we could not live there for XXXX, and now the roof was collapsing and called roofing company they said it needed a complete replacement since it at max layers of shingles, and some trees needed to be cut down as they were protruding into the house and roof causing more damage.., So at this point me and my wife had it,, called Ocwen asked for deed in Lieu, The guy on the phone told me, Sure XXXX XXXX I understand you can Get XXXX for a deed in Lieu,, I said ok lets do it, Ast least that will help pay for moving and the new Heat/AC system I just had put in the house. Ocwen sent me the paper work and form I filled + deed sign over them out sent them back they gave us date to move out. few weeks before the deed in Lieu was to happen Id asked when will they send me the check for XXXX, Oh sorry XXXX XXXX our rep must have read you a program that ended last year, you can get up to max of XXXX. I said that does not help me at all nor would it fully cover the new Heat/AC system Im paying off on the property. or help at all with moving expenses .. Frustrated as I was I said, how can Ocwen pay the XXXX for Heat/AC system, Rep said you can still do a loan modification if you like XXXX I said NO youre only going to charge me more and will not help and you also told me you can still foreclose or demand loan payment in full .. No lets just get the deed in Lieu done, Im done with dealing with you and your company Ocwen.. After that we just sold everything we owned, and the for rest of our belongings we called packrat and got a rental out of NJ, we moved to AZ .. Now months later after we have done the deed in Lieu done, Im still paying off that Heating/AC system have another {$5900.00} left to pay on that, and now Im getting water and sewer bills from the township asking me to pay bills on a home I no longer own and its the mortgage service company thats using that water and heat and AC system,, is that fair? So now that I gave the home back to the bank have issue with the bank, We signed the title over in XXXX, Now we are getting utility bills for water and sewer. So I called the township the advised me that back has not filed ownership with county clerks office and Im still responsible for taxes and property maintenance or fines as well. We did the deed in Lieu with the bank in XXXX and gave up the ownership and keys as of XX/XX/XXXX, Even called the XXXX XXXX tax assessor and he advised the bank failed to apply ownership for the property, When I called the mortgage service company OCWEN they said give us two weeks, we had some issues with deed for power of attorney, That was back inXX/XX/XXXX, now itXX/XX/XXXX.. Still house in in our names, So this leaves me and my wife responsible for a home we are no longer own after almost 4.5 mths now still in our names. the water bill even shows someone is using the water on the property and I get the bill I called yesterday day they said we should have it fixed in three more weeks having issues with title and internal departments on property, I just hung up the phone I refuse to pay any more on this property .. Also the investment bank and Ocwen say the house is worth XXXX, so the government allows then to make up prices so I can get hit with the deficiency by IRS , and they get to write it off as a loss, Already on a IRS payment plan from owing money to pay equity loans out of my 401K on the house and missed mortgage payment Ill never see a tax return ever again .. ORIGINALLY PURCHASED THIS HOME FOR {$420000.00} BACK IN XXXX, AFTER XXXXAMP MOD IN XXXX NEW PRINCIPLE BALANCE REMAINDER WAS XXXX + BALLOON PAYMENT DUE IN OR ON YEAR XXXX Bank /investment firm that was bailed out in XXXX had refused to grant or reduce any of the principle loan balance nor help in reduction to current fair market value for previous home owner under HARP program paid for by taxpayers homeowner forced to give up overpriced debt. HARP program funds for homeowners principle reduction vanished at same time Bank/investment firm received bonuses. THIS HOME INCLUDES NEW ADDITIONS- ( IN GROUND POOL INSTALLED FROM SEASONAL WORLD FOR {$30000.00} PLUS KITCHEN UPGRADE {$15000.00} PLUS NEW CENTRAL HEAT/AIR CONDITIONING SYSTEM {$10000.00} + ADDITIONAL UPGRADES= {$63000.00} ) Our Total underwater investment = XXXX WE lost over XXXX since XXXX with purchase+new additions and all equity loans paid in full, Remaining balance on note/mortgage was {$370000.00} with balloon payment due in XXXX, " the property is FORECLOSED and now XXXX HOUSE NOT FOR SALE, -Note : Ocwen has taken over property XXXX We still paying off the bill for new central heat air conditioning system as there was no equity in home and unable to transfer any home system or XXXX & XXXX warranty until the reaming balance of {$4900.00} is paid on the new central system or until its paid in full for full amount of XXXX -- -- - Bank /investment firm that was bailed out in XXXX had refused to grant or reduce any of the principle loan balance nor help in reduction to current fair market value for previous home owner under HARP program paid for by taxpayers homeowner forced to give up overpriced debt. HARP program funds for homeowners principle reduction vanished at same time Bank/investment firm received bonuses. Theres no laws governing what a Home LTV must be in range with for loan modifications, Basically mortgage servicing company is allowed to give modifications leaving home owners deep underwater on property values, Leaving homeowner with no equity in case of major home repairs or room to sell the home until principle balance is paid off or when market has picked up in 10 year period if the house is still standing because no equity was available for repairs. No law states Ocwen must lower principle balance to meet acceptable current market rates and off set in equity value. Also Ocwen is allowed to evaluate the property for higher than market price than its worth so they can write off that deficiency to report loss to IRS, while pervious homeowner gets hit with a gain being reported on a home worth less than what it would even sell for XXXX And also allow the pervious homeowner to get stuck with XXXX bill for AC/Heating central airs system in a house they no longer own, or for water and sewer + Utility bills they cant turn off because the deed or title is not registered with the town ship ..so pervious homeowner still paying bills on home they no longer own. In addition Ocwen can apprise this property for XXXX when it might be only worth XXXX give current conditions and repairs need boggles me, another Lic appriser should be called out on this with major electrical and plumbing leaks, garage door system needed, new yard fence needed, along with {$35000.00} dollars in landscaping maintenance with trees growing into home and dead tree removal, includes leaky roof falling through needs complete replacement, costly dangerous mold issues and all aluminum wiring through the home major fire hazard, termite/rodent damage. home requires aluminum wiring insurance for fire hazards, in total home requires at least $ XXXX in repairs, how is that home worth XXXX K, and why am I still paying bills on that house? Best Regards, XXXX XXXX XXXX : XXXX Email : XXXXXXXXXXXX
Company Response:
State: AZ
Zip: 85351
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: We filed a BK back in XXXX or XXXX and did NOT have our 1st or our 2nd mortgages included in the BK. The lawyer never sent us anything to let us know that we were going to re-affirm our mortgages, stay in the house and keep our payments on time, which we have. NEITHER Ocwen Mtg Ln # XXXX or XXXX XXXX ending in XXXX have been reporting our payments as being on time since then. Our credit scores have suffered because of this and prevented us from getting the lower interest rates on car loans, credit cards, etc. We did some research on the Lawyer and found out that he got his licensed suspended at the time because of numerous complaints.
Company Response:
State: CO
Zip: 80129
Submitted Via: Web
Date Sent: 2017-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ocwen reporting mortgage is 120 plus days past due, account is current and in good standing
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/14-we sent Ocwen {$5000.00} ; arrears were at this time {$8800.00}. Ocwen stated that unless we had the total amount they would not accept any amount, but they took the {$5000.00} ; and did not return it. We ask for a repayment plan ; they said no! But when the loan go to be XXXX, they came up with a ridiculous repayment that was more than our monthly income behind. We asked how can you offer a repayment when the loan was $ XXXX and not offer it when the loan repayment would have been affordable? Ocwen had not answer. We ask for a modification ; Ocwen drug that process along numerous months to the point that it was unaffordable. It was {$30.00} over the allowed government amount for assistance? This was trickery on their part because how can you say you wo n't accept anything less than the total arrears and then you took the XXXX and then would n't offer a repayment plan? it was a set up for failure. Ocwen says helping homeowners is what we do. Hurting homeowners is what they did. Ocwen lied and misled ; took our money, but stated they would n't take anything less than the arrears. Ocwen could have easily fixed this, but foreclosure is what they seemed to be aiming for from the beginning. This is right..double tongued and lied, but yet they still took our money and would n't help.
Company Response:
State: CA
Zip: 94503
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen home equity loan. 1. Error-riddled information. Every bill has different amounts, even phone calls they give different amounts. 2. Illegally foreclosed on my home, no payments behind at the time. 3. Failed to credit my payments : They refused to apply payments to my account in the past. Now they are showing my account as past due, even though I 'm on auto pay. Bank records show 12 payments made, they are showing only 11 payments. The also reported me to credit bureau for late payments. 4. Escrow accounts : Ocwen added escrow account without my knowledge or permission. 5. Ocwen failed to investigate and respond to my complaints : 6. When my loan was brand new they added a late payment.
Company Response:
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A