Date Received: 2017-11-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For the past several years, we have fought for our home against OCWEN. They would take payments, place them in a side account only to stop accepting payments and send us to foreclosure. Finally, I was advused to take chapter XXXX bankruptcy to save my home. Well, OCWEN once again, did n't report the negative escrow account until many months after confirmation. When they did finally report, the trustee wanted the bankruptcy dismissed. OCWEN has made errors in escrow account and will not correct. I was told to bring negative escrow and all payments up to date and the payment will return to normal and the bankruptcy will be dismissed. That info was courtesy of OCWEN in XXXX call center. Now OCWEN in US is telling me even if I complete the bankruptcy and all payments are caught up, the house is theirs and I will be evicted. I can afford my house. We have equity in the house. We have lived here for 20 years. They clearly want my home. They have destroyed my credit. Everyone I talk to about refinance says " I am sorry, but they are horrible. '' They can not help after what OCWEN has done. What can I do? Who can help? What is the truth? I know I am not alone. I never received a letter about the lawsuit against them or would have joined and lead the way. Please help me save my home of 20 years.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Recently I made an inquiry to BBB ( Better Business Bureau ) at the Florida-XXXX Office and is waiting for an reply from them. I have been trying to resolve this matter with the OLS ( Ocwen Loan Servicing, LLC ) for over more than a year now. So that is why I am sending my complaint to your office. I believe this is a matter of Predatory Loan ( lending ). Wherein I " believe my parents whom both have now XXXX since XX/XX/XXXX and XX/XX/XXXX were victims of predatory lending. In summary, as the Estate Representative I have discovered that the loan my parents were given shows signs of predatory lending. While there has been payments made against the loan since it conception on XX/XX/XXXX ; it is my belief that my parents at the time of their XXXX have already paid more than {$60000.00}. This is calculation base on 10 years of payments and pay history reports received from the company, and with respect to the way the initial interest Note was written. My parent have a loan in which the amount of the loan {$88000.00} is twice the amount of the value of the property as shown by BPO Appraisal of ( {$42000.00} ) that I obtained from Ocwen on XX/XX/XXXX. I have personally obtained loans from Mortgage lenders in the past, and its no way I would have gotten them under these circumstances. I ask that your Office investigate this matter and request to Ocwen Loan Servicing, LLC that they write this loan off as bad transaction in turns of corrupt immoral procedures, and in all reality inappropriate use of HUD government guarantee funding. The following documents and concerns are in questions : 1. Copy of Appraised Value of property ( reference above ) as recorded on file with XXXX County Circuit Court XXXX XXXX XXXX XXXX. XXXX XXXX, XXXXXXXX Virginia XXXX. 2. Copy of Property Report/BPO obtained by OCWEN LOAN SERVICING, LLC dated XX/XX/XXXX ( AFTER MY INQUIRY ABOUT THE LOAN AMOUNT IN COMPARSION TO THE TRUE VALUE OF THE PROPERTY ) at {$42000.00} 3. The INTIAL INTEREST NOTE as indicated on the loan in the amount of {$88000.00} AGAINST THE RECORDED APPRAISED VALUE {$42000.00} OF THE PROPERTY. 4. FACT, there was no appraisal preformed at the conception of the loan originally made by XXXX XXXX ( original loan producer ). Otherwise the loan with these conditions ( monetary value of property far less that the requested monetary amount ), could not have been render as morally Standard Procedure. In other words, it does n't make good business sense. NOTE : Ocwen purchased this loan from XXXX XXXX without getting an appraiser of the property. 5. After speaking with the XXXX XXXX, Representative for Ocwen Loan Servicing LLC, I faxed some documents and a copy of the Appraisal I had recovered. I questioned him about the loan amount in relations to the actual true value of the property. He told me at the time they did not have copy of any appraisal for the property. It was early XX/XX/XXXX that I received the copy herein showing the date of the appraisal as XX/XX/XXXX. 6. I have also asked for the complete Payment Record from the conception of the loan up to the present. Ocwen has only provided me the pay history from XX/XX/XXXX thru XX/XX/XXXX. 7. Because of the value of the property I asked Ocwen to modify the loan amount to the actual value of the property, but they refused to do so stating, It was not my primary resident. That refusal caused me to look more into, who is Ocwen? 8. My parents were respectively of ages father XXXX and mother XXXX at the time of the loan and being their ages coupled with little income this loan should not have been made. 9. Nonetheless, XXXX XXXX made the bogus loan, then sold the loan to Others, and lastly Ocwen Lending Service ended up with it. I have also researched that these very same companies have been subjects in class action law suits. 10. It frustrating now that we the ( siblings ) did n't know our parents were in a loan of such ; in as much should have not been granted based on their ages, income, and value of the property standing alone as collateral for the loan. 11. I ask that your Office review my request and find Ocwen Lending Service, LLC negligent of acquiring this loan from its predecessor ; that the loan was made not in regards to actually true values, of which the collateral value is far less than the amount rendered. 12. It is clearly a case of fraud and misuse of HUD 's government guarantee funding, ' whereas they just made loans without fully following Federal guidelines. Sincerely, XXXX XXXX
Company Response:
State: NC
Zip: 28146
Submitted Via: Web
Date Sent: 2017-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We requested Ocwen Loan Servicing, LLC ( " Ocwen '' ) to correct a serious error it made when it unilaterally and incorrectly changed the mortgage property address on my monthly Mortgage Account Statements to the address of another property that I already own. Although I complained to the company for over a year, Ocwen failed to correct the error or provide an accurate accounting of my payments on the mortgaged property. We originally financed the mortgage for a rental property with two units, through XXXX XXXX, XXXX ( " GMAC '' ) on XX/XX/XXXX, in Loan Number XXXX. See Exhibit A. The GMAC Settlement Statement correctly identified our mortgage property as follows on page 1, box G : PROPERTY LOCATION XXXX - XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX, Texas XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, GMAC notified us that it had transferred the servicing of mortgage Account Number XXXX to Ocwen. ( See Exhibit B ). GMAC identified the mortgage property address for the transfer as follows : Property Address XXXX XXXX XXXX. XXXX XXXX, TX XXXX When Ocwen issued its first Mortgage Account Statement dated XX/XX/XXXX ( Exhibit C-1 ), it correctly identified the mortgage property address at the top of the statement as follows : Property Address XXXX XXXX XXXX. XXXX XXXX, TX. XXXX Moreover, Ocwen continued to use this property address as the mortgage property location for the next three years, in all of its Mortgage Account Statements. ( See Exhibit C-1 through C-3 ). Then, beginning XX/XX/XXXX, Ocwen unilaterally, and without explanation, changed the mortgage property address on the Mortgage Account Statement for Account Number XXXX to : XXXX XXXX XXXX XXXX XXXX, TX. XXXX Not only is the XXXX XXXX XXXX address incorrect as shown through Exhibits A, B, and C-1 through C-35, but in issuing a Mortgage Account Statement for that address, Ocwen illegally represented itself as the mortgage servicer for that property, a property that we already owned, free and clear of any mortgage. Ocwen continued this wrongful and illegal action through XX/XX/XXXX, almost a whole year. ( See Exhibits D-1 through D-15 ). Thus, much to our legal detriment, between XX/XX/XXXX and XX/XX/XXXX, Ocwen not only failed to correctly credit our payments with the correct property address, but it also illegally attempted to hold Ocwen out as the mortgage holder on property we already owned and collect payments on property we already owned. In XX/XX/XXXX, Ocwen again incorrectly changed the mortgage property address on the Mortgage Account Statement. See Exhibit E. This time, Ocwen incorrectly included only half of the duplex ( the mortgaged property ). ( See Exhibit E ). The mortgage property address shown on the XXXX Mortgage Account Statement was : XXXX XXXX XXXX XXXX XXXX, TX. XXXX Again, to be correct, the Mortgage Account Statement should have included XXXX XXXX XXXX, not just XXXX XXXX XXXX. In summary, despite repeated verbal requests to correct the problem, Ocwen has yet to rectify the Mortgage Account Statements between XX/XX/XXXX and the present, to correctly identify the mortgage property address/location as shown in : 1 ) my original loan from GMAC and 2 ) Ocwen 's own Mortgage Account Statements between XX/XX/XXXX and XX/XX/XXXX. By failing to correct this error, Ocwen has caused us financial harm by failing to properly credit our mortgage account for payments ( principal, interest and escrow ) we made on the mortgage property located at XXXX - XXXX XXXX XXXX, XXXX XXXX, Texas. Ocwen 's error not only exposed us to wrongful foreclosure, but also the possible loss of our investment for payments. Therefore, after a year or more of unsuccessful attempts to have XXXX rectify this error, we requested the following relief from Ocwen by letter dated XX/XX/XXXX. 1. Immediately issue a letter of correction, including corrected Mortgage Account Statements for Account Number XXXX, for the months of XX/XX/XXXX to the present, that correctly identify the mortgage property address as : XXXX XXXX XXXX XXXX XXXX, TX. XXXX 2. Immediately issue an annual summary statement for the years XX/XX/XXXX and XX/XX/XXXX, showing all payments we have made to Ocwen under Loan Number XXXX, utilizing the correct mortgage property address : XXXX XXXX XXXX XXXX XXXX, TX. XXXX and, 3. State in the letter of correction that Ocwen is neither the servicer of any mortgage nor the title holder or lien holder of property located at XXXX XXXX XXXX, XXXX XXXX, Texas and that any attempts on the part of Ocwen to collect payments for this property were in error. Because Ocwen has failed to take any action for a year to correct these egregious errors and because we have been advised by our tax accountant to take legal action, we are filing a Complaint with the Consumer Financial Protection Bureau ( " CFPB '' ). We are aware of the many lawsuits that have been filed by States across the nation against Ocwen for similar problems that have resulted in wrongful foreclosure and other serious harm to consumers. We also know that CFPB has filed a lawsuit against Ocwen this year for similar problems. We are hoping that you will take action to protect us as consumers from this predatory behavior by Ocwen. Thank you for taking the time to consider our complaint.
Company Response:
State: TX
Zip: 76116
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing has caused me years of extreme harm attempting to embezzle my property to enrich themselves. ( 1 ) I Attached my XX/XX/XXXX drivers license with my signature on it. ( 2 ) After the year XX/XX/XXXX is when I changed my signature the way that it appears on recent documents. ( 3 ) I attached the bogus XX/XX/XXXX American Home Mortgage loan modification and the schedule A without my signature and initials that Ocwen Loan Servicing sent over to the CFPB responding to my consumer complaint. ( 4 ) I attached the bogus XX/XX/XXXX American Home Mortgage loan modification with my forged signature on it that Ocwen Loan Servicing employee XXXX XXXX sent over to the CFPB responding to my consumer complaint. ( 5 ) I attached the bogus American Home Mortgage scheduled A with my forged initials on it that Ocwen Loan Servicing employee XXXX XXXX sent over to the CFPB responding to my consumer complaint. ( 6 ) I attached the bogus XXXX with invalid tracking number that Ocwen Loan Servicing employee XXXX XXXX sent over to the CFPB responding to my consumer complaint. Ocwen Loan Servicing is running a unorganized crime operation paying its employees high salary 's to become professional pathological liars, training its employees how to harm as many homeowners as possible - embezzlement. Ocwen then uses the money that it embezzles from homeowners to pay lawyers who will turn a blind eye.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: See my complaint attached. See XXXX XXXX vs. XXXX XXXX Transcript attached. See emails attached. I am waiting for Ocwen Loan Servicing counsel XXXX XXXX to respond to my email providing me with a good a day and time when my FBI forensic signature expert can authenticate the American Home Mortgage Modification with my forged signature. The Schedule A with my forged initials. The void assignment and the Manufactured Note. I have attached a part of the 2010 transcript of robo-witness XXXX XXXX swearing under oath to have all the records with him during the trial. Robo-witness XXXX XXXX changed his stories multiple times recalling things from his memory and remembering things around this day and that day. Having no records of amount owed on the bogus loan. Robo-witness - I do n't know of the exact amount! The Judge - the witness could not lay a foundation. XXXX XXXX - XXXX XXXX XXXX owe more then {$300000.00}? The Judge - He said he do n't know! Robo-witness XXXX XXXX either had all the records with him or his did n't? XXXX XXXX, American Home Mortgage and crooked attorneys committed fraud upon the court to be guaranteed favorable judgment to embezzle my home doing the time I was declared permanently XXXX hospitalized and unable to defend myself. Ocwen Loan Servicing unorganized crime operation and its shady pathological employees who lie through there teeth are attempting to illegally embezzle my home to enrich themselves. Ocwen Loan Servicing is the worst unorganized crime operation of them all. How much more will the American people take?
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XXXX 2016 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2017-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-11
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing and its employee XXXX XXXX are continuing the same abusive servicing practices it was ordered to Cease and Desist. Do to the abusive servicing practices I canceled out the increased none negotiable loan modification with outrageous balloon payment then submitted a application for assistance to avoid the illegal seizer of my home until I can get justice in a court of law. As of today, I still have n't received a response. I have added the Consumer Financial Protection Bureau as a defendant to the lawsuit because they failed to take action against Ocwen Loan Servicing, and because of all the past quiet XXXX dollar settlements in agreement allowing Ocwen to admit no wrong doing which has allowed Ocwen to continue its abusive servicing practices allowing Ocwen to keep committing fraud against me to embezzle my home to enrich themselves while the CFPB shuffles its millions. The Consumer Financial Protection Bureau is not designed to protect homeowners from abusive loan servicing practices it is designed to receive millions in settles in exchange allowing Ocwen to admit no wrong doing when Ocwen makes false promises to clean up its act. The same old story! The same old quiet XXXX dollar settlements! The same old abusive servicing practices! The same old harassment! The same old demons running a muck! The same old family 's out in the streets with nothing left because of Ocwen manufacturing documents to be guaranteed favorable judgments to embezzle homes!
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Consumer requested 3 loan modification our attempts has been unsuccessful or insufficient to create a meaningful solution. Denial of loan modification kept contributing to our delinquent balance. Consumer filed chapter XXXX, Mortgage company filed claim to trustee late. Attorney offer was {$1600.00} a month we could n't afford.
Company Response:
State: WI
Zip: 53218
Submitted Via: Web
Date Sent: 2017-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have owned the residence at XXXX XXXX XXXX since XXXX, when it was built. We have lived there for the past 26 years. Around XXXX of XXXX, we invested our savings of around XXXX in renovating the structure. At the advice of our realtor, we made plans to upgrade the XXXXX XXXX property so that it could be refinanced and turned into a rental property, and a preconstruction appraisal was performed, which yielded a $ XXXX value at completion. In order to finish the renovation, we withdrew our 401 ( K ) and invested that additional money into the house. In XXXX of XXXX, during the renovation, we were presented an offer from an individual who wanted to purchase the home, and a Lease-Purchase/Occupancy Contract was signed. Following six months of late/non-payment and damage to the house, we were forced to take this individual to court and have him evicted. This process, and the ensuing cleanup required after his departure, cost another $ XXXX. Also, this person made extensive, non-approved modifications to the house, which drastically reduced its value. The house was again put on the market, though at a much reduced price, and in XXXX XXXX another Lease-Purchase/Occupancy Contract was signed. Again, late, and finally, non-payments forced us to have this person evicted as well. She also made unapproved changes within the house, further decreasing its value. This was another $ XXXX that we had to spend ( that we really could not afford ). The house has been on the market, has had many, many, showings, but there have been few actual offers, probably due to the damage the other tenants have done. Our XXXX has gone above and beyond in his efforts to show and sell this house, but its appraised value of $ XXXX just prior to move-in of the first tenant has plummeted to around the $ XXXX level. We have invested, and lost, more than $ XXXX in all of this process. We had to put most of the legal fees on credit cards to try to get the damage to the house mitigated, and can not afford to make any more payments on this house. The house has been on the market originally since XXXX XXXX. After the XXXX above mentioned false-starts on a sale, the house was relisted on XXXX XXXX, XXXX. There were over seventy-five showings, but few offers submitted. Finally the property was placed under a contract on XXXX XXXX, XXXX as a Short-sale, requiring the approvals of XXXX different lenders. During this process, our attorney has been trying to work with, and get timely responses from, the negotiator representing the lenders. Even after various requested updates were provided, there were often weeks before a response was received a value dispute also took weeks to conclude, primarily because the Ocwen negotiator was negligent on the proper servicing of our account ; often times our attorney had to file escalations, involve managers and quote legal action just to obtain any response at all. This short-sale would have been closed and funded well before the scheduled foreclosure sale date, if it were not due to the XXXX weeks in unnecessary delays and lack of communication by the negotiator and managers, despite multiple written attempts requesting assistance. The offer and acceptance in the current contract is 100 % of the lenders confirmed values after the value dispute we had to force them to submit XXXX part of the unnecessary delays bringing us to present day ). Here is a condensed example of unnecessary delays resulting from inaction of the XXXX negotiator to respond in a timely manner. Please note that had the negotiator done WHAT he should have, WHEN he should have, the short-sale in all likelihood would have been completed, obviating the need for the foreclosure sale in Court on Tuesday XXXX/XXXX/XXXX : XXXX/XXXX/XXXX - We started requesting a value dispute on this date and it took several weeks from there for the lender to actually get the docs submitted for the dispute. XXXX/XXXX/XXXX Initial results of value dispute came back unchanged from their original counter values of $ XXXX. XXXX/XXXX/XXXX Submitted buyers appraisal showing confirmed values at $ XXXX and requested their valuation department take a XXXX look at the dispute. Managers were copied on most messages moving forward from this date, specifically requesting their assistance, yet none of the managers copied made any efforts to respond or assist. XXXX/XXXX/XXXX Escalated request for response to managers again due to lack of response from the negotiator in 2 weeks. This resulted in the negotiator responded that the values had been revised to $ XXXX despite the fact that the lender did not have a full appraisal to support that value over the buyers full appraisal values of $ XXXX. XXXX/XXXX/XXXX Negotiator says he will submit the buyers appraisal to their valuation dept for review ; clearly indicating he had not done this on XXXX when the report was originally sent to him. This was also the XXXX time the negotiator indicated he needed additional XXXX docs from the buyer that had already been sent to their loss mit dept on XXXX. XXXX/XXXX/XXXX Still no updates so I sent another urgent message for assistance on the file. This resulted in the negotiator finally confirming the values came back at $ XXXX which was the buyers appraisal and clearly shows that IF he would have submitted the appraisal when he was supposed to we wouldnt have lost close to a month in review. The negotiator also requested the buyers operating agreement for the 1st time. XXXX/XXXX/XXXX Submitted buyers counter at the full $ XXXX amount along with the operating agreement requested above. XXXX/XXXX/XXXX Still no updates or approval but status in Equator was changed to indicate there wasnt an offer under review ; sent urgent message to negotiator and managers for assistance. XXXX/XXXX/XXXX Still no updates or response to previous message ; despite 3 XXXXs being copied. XXXX/XXXX/XXXX Called main loss mitigation department with Ocwen to submit a complaint and escalate outside of the Equator system for assistance. Was informed on this call that the file was showing incomplete due to missing docs despite the fact nothing additional had been requested. Left a v/m for XXXX XXXX XXXX supervisor ) and to date have not heard back. Due to the internal complaint I submitted the negotiator did finally send a message in XXXX stating the name on the buyers operating agreement did not match the name on the contract. XXXX/XXXX/XXXX Within the hour we had the buyers corrected operating agreement submitted in Equator with an urgent request to postpone the f/c sale. The buyer had inadvertently sent the wrong operating agreement for another business that he owns with a very similar name. XXXX/XXXX/XXXX Received confirmation from the negotiator that he did receive the corrected doc as well as our request for f/c postponement. He stated the intent was to postpone the sale but could not be guaranteed despite the multiple errors and unnecessary delays they exhibited internally on the file. Even after multiple attempts to get the foreclosure sale postponed due to XXXX own internal errors, they still refused and the foreclosure occurred on Tuesday, XXXX/XXXX/XXXX. We confirmed the property sold back to the bank and we are asking that the sale be rescinded ( as is allowed in the state of SC ) and the short sale opened back up for consideration and approval of the buyers full price offer. As a consumer suffering a financial hardship, which was actually caused by our exhaustive efforts to upgrade the property, going through the list/sale and short sale process for the past 3 years and still being foreclosed upon due to a negotiators negligence is egregious to say the least. We are pleading with the CFPB to help get this sale reversed so we can finally move on from this tragedy and try to salvage our credit moving forward.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2017-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is regarding Ocwen mortgage company. My father passed away and willed his home to me. I filled out a loan modification form and submitted documents to Ocwen. That was XXXX XXXX. Some months passed I never heard back from Ocwen, so I called them only to find out that the loan modification papers were never processed due to the fact that I had to fill out forms for an assumption for the mortgage first. I was never informed until I called and initiated communication with Ocwen. I can not get an answer to any of my questions. Ocwen dropped the ball now they are covering up this mess by trying to foreclose on my home which is under water. Plus I sent them XXXX XXXX XXXX XXXX a good faith payment of {$5000.00} when I was in debt to them for {$8000.00}. Instead of applying the payment to my account, they had the nerve to send it back to me because it was not the full amount. So basically my debt would have been {$3000.00}. This company created this mess, will not correct the problems and could care less!
Company Response:
State: NJ
Zip: 08757
Submitted Via: Web
Date Sent: 2017-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A