Date Received: 2023-10-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In the last month, I have tried to make three different payments with Nelnet. The first payment was on the day it was due ( XX/XX/XXXX ). On the dashboard, it stated the payment was processing. It stayed " processing '' for 2 days then it disappeared and no funds were taken from my bank account. A few days later, I received an email saying I was passed due. I then tried to make another payment ( on XX/XX/XXXX ) and the process repeated itself. I then tried to make ANOTHER payment ( on XX/XX/XXXX ), this payment is currently showing as processing but I assume it will not go through again and I will get another email saying I'm passed due. I have tried to make contact with Nelnet on multiple occasions within the last month but have received no response. I worry this issue with their system will have negative effects on my credit score.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: As student loan payments and interest were set to resume on XX/XX/XXXX, I applied for the new SAVE Plan in XXXX which ensures any unpaid interest does NOT capitalize onto the principal balance. NELNET has still not processed my application, although it reported to the government that it did, and in the meantime has continued to charge interest and capitalize it onto my principal balance, growing my loan by about {$1000.00} per month! I specifically requested an extension of the Administrative Forbearance during the application processing period, which was granted by NELNET, and then removed without my authorization, without cause, and without explanation two days later. The government 's guidance has been clear : administrative forbearance is extended for at least 6 months from XX/XX/XXXX to allow servicers to process applications and no interest should accrue during that time so long as a loan holder applied for the SAVE Plan. From the studentaid.gov website : " However, no interest will capitalize until at least 6 months after the payment pause. '' " As of XX/XX/XXXX, unpaid interest on your loans wont be added to your principal when you leave any IDR plan, except the Income-Based Repayment ( IBR ) Plan ( where capitalization is required by statute ). '' " If you applied for the SAVE Plan close to your bill date or before your required payment due date, your servicer will place you in a forbearance status for the upcoming billing cycle while they process your application so that you do not pay more than you need to. Your servicer will also place you in forbearance if they can not process your application before these dates. '' I have spent countless hours on hold with NELNET only to be told there is nothing they will do to fix the problem and I will accrue interest until they are done processing my application, which could take months.
Company Response:
State: SD
Zip: 570XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/- Payment made, bank shows payment posted XX/XX/XXXX - Received email notification that my account with Nelnet was past due
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: ( XXXX ) XXXX you have No Standing in using my identification. ( XXXX ) XXXX your note is not binding because it was not completed in a federal lender who orginates federal student loans website required for electronic signatures by the U.S. Department of Education and the Higher Education Act who governs the federal consolidation loan and for other important issues. ( 3 ) Transuion do not send my complaint to any agenies. XXXX just you mentioning this in your letter violatates the Fair Credit Reporting Act for accuracy in reporting. XXXX remove Nelnet student loans off my credit report in 4 days. ( XXXX ) Nelnet I sent a complaint to the Michigan Attroney General Consumer Protection Complaint and Nelnet responded with tell her to contact the Default Resoution Group.. XXXX just XXXX mentioning for me to contact that agency violates the Fair Credit Reporting Act for accuracy in reporting on my credit reports I will not be contacting ED Default Resolution Group . Nelnet your note was terminated XX/XX/2023 for not being done in the federal orginator lender website and other important issues. XXXX remove yourself off my credit reports immediately with in XXXX days.
Company Response:
State: MI
Zip: 48075
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Never received written or email verification of the change of servicer from former to new servicer. Never received a periodic billing statement before the payment due date. Never signed up for auto draft with new provider.
Company Response:
State: AL
Zip: 35126
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loans entered repayment XX/XX/2023. I logged into the portal beginning XX/XX/2023 in an attempt to set up payment information. Their portal was unable to accommodate a XXXX bank account due to an unspecific error. On XX/XX/2023 I submitted a payment of {$300.00} using my bank account information for a payment date of XXXX payment was not processed due to an error that said : " We can't process your payment for XX/XX/2023 because today 's cutoff time as passed. Please select a different payment amount. '' This error is categorically incorrect because the payment date selected was NOT XX/XX/2023 - I changed the payment date to all kinds of different dates but it never resolved the bug. I sent an email to their customer support and the automatic form response read : " Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). We apologize that we arent able to answer your individual email. '' I have attempted every week to make payments on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Each of these payments results in the above error. I have attempted to call their customer service line on these dates, as well as many others. Each of these call attempts results in spending hours waiting only to eventually have the call disconnected. I have been unable to get in contact with ANYONE at Nelnet to process my payment while they wrack up late fees, interest fees, and a number of deregatory remarks and letters. Their system is FORCING these additional fees and remarks upon me because they will NOT accept my money. I have even attempting to pay off the entire amount of my student loan - only to have the system deny that payment too! I have been unable to get in contact with anyone at Nelnet for assistance despite multiple attempts. Nelnet is engaging in dark patterns and predatory behavior by not implementing a working payment system.
Company Response:
State: FL
Zip: 33510
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: NelNet debited three payments from my checking account without my authorization. The payments totaled over {$1000.00}. I did not authorize automatic debits from my checking account. I now can not pay my rent or car payment.
Company Response:
State: ME
Zip: 04103
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Someone is using my social security number, name, date of birth to open an account. I'm a victim of identity fraud also recorded on FTC. They are also calling betraying to me the account holder to all of my creditors and closing my accounts.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Hello You are in Direct Violation of the Fair Credit Reporting Act ( Nelnet Department of Education ) has violated several of my rights. 15.U.S.C 1681 section 602 A. Cleary states that I have the right to privacy. 15.U.S.C 1681 section 604 A Section 2 : It states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1666b : A creditor may not treat a payment on credit card account under open-end consumer credit plan as last for any reason or purpose. I am requesting these late payment from Nelnet Department of education be remove and update this account immediately as you are in direct violation of several laws under The Fair Credit Report Act. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My previous loans were transferred from Great Lakes Loans Servicer to Nelnet. I have contacted my school numerous times and on the Nelnet website hit the in school deferment option. When I contacted the school they have said XX/XX/XXXX they updated the clearinghouse which shows I am in school half time. I was on a 3 hour hold for Nelnet XX/XX/XXXX and I was assured they had this and just needed to process it and no payments were due. My first payment would of been due XX/XX/XXXX. My account now shows past due and I dont want any issues with my credit, etc. XX/XX/XXXX I submitted an enrollment verification from XXXX XXXX to Nelnet. I also, have taken out a loan this semester which on Nelnet is showing in school status but they have failed to change the status for my previous loans. I due not have time to sit on long wait times for Nelnet and they do not respond to emails.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A