Date Received: 2017-05-01
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am having a very difficult time making my private student loan payments through XXXX XXXX . They offer little to no repayment plans that fit my budget. I am on the interest-only repayment plan, but when I checked my statement it said that I was on an income-sensitive plan ( which the company does not actually offer ). When I spoke to a representative about it today ( X/X/17 @ XXXX ) he said that I could not submit pay stubs to determine my " income-based '' repayment plan because they do not offer one. I feel this is false advertising and gives false hope to a struggling borrower.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I received a screenshot from mother of a letter she opened in the mail stating that they demand payment in full of all principal, interest and any outstanding fees. At the bottom of the letter it says call us to make payment arrangements. I called their customer service and was asked to verify my information with them which o nly 1 of the 3 contact pieces they had were correct. My address seemed to be right in their system yet I have never received any correspondence from them about my student loan. When I called I was told that the letter demanding payment in full was not true and they tried to apologize for that being sent to me and also told me they have no payment arrangement options available except for forbearance ( but only if you are a certain number of days late ) otherwise they have no other ways to assist a borrower with making payments and coming current. So basically the letter I received was not right and they had no way of pulling it up to confirm that with me. I am frustrated because no one in the company knew the differenc e between payment arrangements and forbearance when I tried to go into detail about what could be available to me. I got no help and was told to look at my promissory note ( that i signed in XXXX ) and see what options are available to me under that if any are or if my loan defaulted that it would go back to citibank and they would come after me. ( THIS COMPANIES NAME IS XXXX XXXX WHO NOW SERVICES AS OF XXXX / XXXX / XXXX XXXX STUDENT LOANS )
Company Response:
State: PA
Zip: 15205
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: XXXX loans with nel net first account number XXXX there is a direct and a sub direct. well several times i made large lump payments ov er 1000.00 t o bring down my loan balance and they applied to to interest. I was never late on my loan so i had no past interest due. when i questioned them i was told that that is how they handle there loans that any addl money paid gos to future interest not the principle. i thought this was weird practice so i never paid them a lump some again. I have paid off the loan however i believe they have robbed me and applied my monies incorrectly and i can not get them to fix the issue. My name is : XXXX XXXX XXXX date of birth is XXXX / XXXX / XXXX last 4 d igits of social is XXXX address is XXXX XXXX XXXX XXXX , ca XXXX phone XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92335
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit report is currently showing serious delinquencies for periods during which I have previously requested a forbearance. Specifically these periods are : - XXXX thru XXXX , XXXX ; - XXXX thru XXXX XXXX . I have written to the lender many occasions and have not received a response.
Company Response:
State: SC
Zip: 29464
Submitted Via: Web
Date Sent: 2017-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: i have repeatedly requested via phone calls and this forum for a complete breakdown and explanation of any and all payments received, fees charged, etc. on my loan. i have received some paperwork but it does not include breakdowns nor explanations. i 100 % disagree with the balance owed.
Company Response:
State: FL
Zip: 32128
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I took private student loans fr om XXXX . I 've be en paying more than the minimum on time for the better part of a decade. This month, the servicing of my loan was transferred to XXXX XXXX . I disagree with this practice on an ethical level. I am not a commodity and should n't be treated lik e one. But, I can deal with the headache of my loan servicer changing. My complaint is that XXXX XXXX does not allow me to schedule payments in advance. I can either set up auto-pay for a specific amount on a monthly basis or pay online. The problem is that when I pay online, I can only schedule my payment for that day. This makes paying my loans off more difficult and makes it more likely that I 'll pay more over time. I like to pay my monthly payment ahead of schedule and then make additional payments each time I receive a paycheck. This has been a really effective way to pay off my loans faster. Not being able to schedule these payments ahead of time makes it more likely that I 'll make my extra payments later, which costs me more in interest. XXXX XXXX provides a negligible level of customer service and a terrible user experience. It 's entirely reasonable to expect that I 'll receive equal or greater quality customer service when my loan is transferred against my will.
Company Response:
State: WA
Zip: 98116
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet, Dept. of E d/Nelnet, and Student Loan Servicing stating XXXX XXXX XXXX XXXX , and XXXX XXXX known as XXXX XXXX XXXX on credit re ports. Nelnet stat ed in the attached letter by XXXX XXXX from Nelnet ( see at tached letter ) that all loans were excellent and they reported that to the credit reports but the credit reports reflect delinquent negative and missed payments only. * Loans were consolidated by Federal Loan Servicing in excellent condition ( see attached ) reflected in letter but not reflected on credit reports * Loans have been on the credit report since XXXX which is 7 years and legally should be removed unde r Fair Credit Report Bureau but they have manipulated the records the records to make it look like it is less than seven years but I have the origina l that states missed payments since XXXX ( see attached ). * All paym ents were missed since XXXX and the total reflected missed payments since no payments made and can be removed since it has been 7 years and this manipulation of records is illegal * The fact all loans were doubled and in some cases tripled to make my credit look worst is fraudulent. The letter by XXXX XXXX proves that I only had XXXX loans but my credit report shows XXXX XXXX negative credit reports fraudulently I need to have account numbers to see if things were double paid and why they are reporting things double the time * Missed payments keep changing too and that is ironic. * Student Loan S ervicing known at XXXX XXXX XXXX XXXX is still derogatory is collection and XXXX XXXX known as XXXX XXXX XXXX is collection when they were paid off and taken care of and have been in excellent standing since last yea r by Nelnet and a f ew months ago when XXXX XXXX XXXX took over shows excellent standing but that is never reflected on the credit report and that is the only thing that is true ( see attached no delinquencies XXXX XXXX XXXX )
Company Response:
State: NY
Zip: 13212
Submitted Via: Web
Date Sent: 2017-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Due to being the first person in my family to go to college and zero help from my high school, university or FAFSA, I was not prepared or educated on how to take out student loans, etc. There 's way more info out there now than there was when I started school, but at the time, there were no good resources or helpful info. So I ended up with almost all private loans, with interest rates anywhere fo rm 7-9 %. Originally, my payments were going to be $ XXXX - luckily, Firstmark was able to consolidate my debt i nto one paymen t each month. Unfortunately, since they 're a private lender, they 're pretty unhelpful and provide no options for repayment methods. So now, over half of my earnings each month go to pay back these overpriced loans, and after paying rent, I 'm left with a very small amount for anything else that comes up. I have no savings account. It 's sad that I was essentially forced to take out these loans to get a job, and now that I h ave one ( and a good one at that ), I 'm still struggling with no option for income-based repayment or any sort of forgiveness.
Company Response:
State: WI
Zip: 53202
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet, Dept of Ed/Nelnet, XXXX XXXX XXXX XXXX , and XXXX XXXX XXXX have been on my report original report for 7 years and according to the Fair Credit Report Act negative reports legally need to be removed, but XXXX , XXXX and XXXX have illegally manipulated the original 7 years to make it like it was n't as long so that my information would remain on my credit report illegally and fraudulently. The credit reports need to remove all the student loans from my account because it has been 7 years since they were reported since XXXX . They also doubled up on all my loans to make it look like I have double the loans that I have and it is fraudulent illegal information that needs to be removed but they wo n't do their job. Also there have been missed payments since XXXX and they put letters in later that are not clear that do not make sense since I did not pay anything XXXX until recently I consolidated my loan with XXXX XXXX XXXX . Also the missed payments keep changing first they were 3 months and then keep increasing every time I ask questions illegally. The credit reports state " Worst Credit Ever '' and it is not true all loans were consolidated last year in excellent credit by Nelnet and XXXX by XXXX XXXX XXXX in excellent credit. The credit reports state derogatory, negative and delinquent accounts which is not true at all they were all deferred payments and never missed payments they were missed deferment payments. Nelnet stated that they did mention I had excellent credit which is a total lie because there is nothing on my credit report stating excellent credit ( see attached ). The credit reports state negative which has my credit report so bad that it has made me live in situations that were very unsafe and unfair. The student loans need to be deleted after 7 years of fraudulent incorrect manipulated information as soon as possible. ( see attached XXXX XXXX XXXX paid off all loans in excellent condition ) ( See XXXX XXXX Nelnet letter states excellent condition of student loans but excellent credit status for student loans is not on my credit reports anymore with student loans )
Company Response:
State: NY
Zip: 13212
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: On XXXX XXXX I went to the website of my student loan company ( XXXX ) o nly to find it no longer existed. When I tried to call I could n't get through. Four days later with no news, I Googled XXXX Student loans and found a blog which stated that they were no longer handling student loans. After more research I found the company that has taken over my loan - Firstmark Services. I contacted them immediately through the website after creating an account with all of my information. I emailed to ask for 4 months forbearance. Instead of granting it, they began calling me repeatedly ( 3 times before noon ). I called back, explained my situation and asked the calls to stop. They agreed to put them on hold. Two hours later I received another phone call.
Company Response:
State: NY
Zip: 11217
Submitted Via: Web
Date Sent: 2017-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A