NELNET, INC.


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"Products" offered by NELNET, INC. with at least one, but usually more complaints:

Checking or savings account - Checking account
Consumer Loan - Installment loan
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Debt settlement
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

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Complaint ID: 3777341

Date Received: 2020-08-03

Issue: Dealing with your lender or servicer

Subissue: Trouble with how payments are being handled

Consumer Complaint: How are you doing during this chaotic time of covid19? hope you're safe and sound. Listen, there is no way that these companies investigated this student loan from NELNET. The same information continues to report on my credit. I honestly don't believe I was late and I don't agree with the total balance that they are reporting on my credit. It continues to report several inaccuracies among the 3 credit reporting agencies from the last student loan company. How is that possible? For example, Each bureau reports that I was late on a different date, different dates of last payment, questionable balances, etc Also, Hows it possible that youve reported me 90 days late with no late payments prior to that? Wasn't student loan companies sued by Cfpb before for not applying payments to consumers accounts correctly? I'm really confused right now and i was wondering if you can help me out.

Company Response:

State: MA

Zip: 02302

Submitted Via: Web

Date Sent: 2020-08-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3777340

Date Received: 2020-08-03

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Firstmark is reporting a balance & collection account status every month for an account that has an original delinquency date >7 years old, was included in ch XXXX bankruptcy in XX/XX/XXXX & discharged on XX/XX/XXXX. I have disputed multiple times, and to date the account has been removed from the other bureaus but still remains on XXXX Firstmark responded to previous disputes that the original date of delinquency is XXXX because they placed the loan in forbearance from XXXX due to me being in ch XXXX bankruptcy during that time, and that the loan obligation was not discharged through the ch XXXX bankruptcy proceedings because it is a student loan. They kept the reporting the same only removing the CO status from the months that I was in ch XXXX bankruptcy ( XX/XX/XXXX-XX/XX/XXXX ). The original date of delinquency is defined by the credit bureaus & FCRA as, '' the date the account first became delinquent and was not brought current.This date is used to determine when the late payment information is deleted from your credit report ''. Student loan due dates are determined by a promissory note, and this one states that it becomes due upon my graduation, which was in XXXX. Therefore, the account originally became due in XXXX. This account was never paid or brought current & the lender confirmed that in the previous dispute. From XX/XX/XXXX-XX/XX/XXXX I was in ch XXXX bankruptcy & this account was included. In XX/XX/XXXX I was in Ch XXXX bankruptcy and this account was again included because it was a surviving debt from the last bankruptcy. The problem is the lender re-aged the account to XX/XX/XXXX but also is reporting negative as if it is a new debt. If the lender placed the loan in forbearance from XX/XX/XXXX-XX/XX/XXXX it was at their own option for their own purposes of meeting the requirements of the bankruptcy law, and it has no variance on the original date of delinquency per FCRA definitions for credit reporting purposes. Firstmark is using XXXX as the original date of delinquency when this account became due in XXXX & was never paid or brought current.This is the very definition of illegally re-aging the account to extend the time period that they negatively report to the credit bureau. All I want is a clean slate credit-wise, which is what bankruptcy is intended to do, and I have had to file twice in order to get even remotely close to one, all because when I graduated I was unable to land a job that paid little more than minimum wage due to a recession that lasted almost a decade. I am entitled to have this negative information removed from my credit due to its age and I will continue to fight for it, even if it requires me to file suit and sue for damages, which are quite extensive at this point. This account has been negatively affecting my credit since XXXX. I do not agree that I owe this debt. No statements in this correspondence are an acknowledgement of any debt. .

Company Response:

State: VA

Zip: 231XX

Submitted Via: Web

Date Sent: 2020-08-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3777145

Date Received: 2020-08-03

Issue: Struggling to repay your loan

Subissue: Problem lowering your monthly payments

Consumer Complaint: My complaint is the amount of money in student loans they let me take out for my daughter. First I applied for the loans in my name only, but because I sent in my tax returns they used my husband 's income. We were recently out of bankruptcy and now looking back I should have not been allowed to acquire that amount in loans in my name. I was under the impression I was co-signing for my daughter. The interest rate is awful, and I asked since they used my husband 's income with out my knowledge and he is a veteran could we have the lower interest rate? And the answer was no.The loans are from XXXX - XXXX school years. Now I'm having a hard time getting a loan for repairs on my home and my debt to income ratio is bad. The point I'm making is that this was wrong from the start, I should not been able to get this amount in loans on my income right of bankruptcy. Loans are from Direct Loans and Great Lakes, the amount of the loans are now over {$60000.00}. What can be done at this point? Thank you for any help in this matter

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TN

Zip: 380XX

Submitted Via: Web

Date Sent: 2020-08-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3776180

Date Received: 2020-08-01

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: I have a loan with NELNET. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and NELNET with no successful resolution.

Company Response:

State: GA

Zip: 30316

Submitted Via: Web

Date Sent: 2020-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3775755

Date Received: 2020-08-02

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I see multiple 90-120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MA

Zip: 02021

Submitted Via: Web

Date Sent: 2020-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3774466

Date Received: 2020-08-01

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Nelnet is reporting late payments on 20 different accounts on my XXXX & XXXX credit reports in XX/XX/2019 when those accounts were in forbearance during that time and then paid in full through consolidation in XX/XX/2019. I previously disputed & the reply was that they had backdated the forbearance & " A backdated administrative forbearance does not modify previously furnished data. '' That is incorrect because you have an obligation to report correct information and if you are aware that I was granted a forbearance effective for that time period, and therefore nothing was owed at that time, and therefore nothing was late, then you are incorrectly reporting that I was late for that time period but not correcting it now. Additionally, Not updating this information is drastically affecting my credit & updating it does not harm Nelnet in any way as you have been paid in full & do not even hold these loans any longer. I need this resolved asap. This comes directly from the department of education in re to previous incidents like this : " Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA. Section 607 ( B ) of the FCRA requires CRAs to " follow reasonable procedures to assure maximum possible accuracy of information '' in their consumer reports. It is our view that a CRA that refuses to accept updated and corrected information from a furnisher on student loan accounts, if it still maintains that information in its database, does not have in place " reasonable procedures '' to comply with this section with respect to such accounts. '' You are in violation of the law by continuing to allow this incorrect information to remain on my credit report.

Company Response:

State: VA

Zip: 231XX

Submitted Via: Web

Date Sent: 2020-08-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3769856

Date Received: 2020-07-29

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: The Federal Student loan shows multiple loan accounts for the same amount and duplicates on all of my credit bureaus accounts. The accounts are showing paid as agreed but there are at least XXXX repeat accounts. This reflects my reports and cause a negative score because it make it appears I have a high amount of accounts on it.

Company Response:

State: AL

Zip: 35601

Submitted Via: Web

Date Sent: 2020-07-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3768881

Date Received: 2020-07-28

Issue: Struggling to repay your loan

Subissue: Problem lowering your monthly payments

Consumer Complaint: Was previously with Great Lakes Borrowers during my enrollment at XXXX XXXX University from XXXX to XXXX. Was placed on forbearance due to difficulty making a XXXX a month payment. Tried multiple times to refinance or get a better payment plan and was refused. When XXXX took over my loan from Great Lakes Borrowers, not only were they offering better and affordable monthly payments but they were also very helpful in enrolling me in public service loan forgiveness for law enforcement which Great Lakes Borrowers advised me was not available with them despite my loan types. Prior to graduation from XXXX in late XXXX, my student loan debt total was about XXXX however after graduation, and after my grace period, my total owed sky rocketed to almost XXXX owed and the explanation given from Great Lakes Borrowers was that it included interest accrued while I was enrolled in school which should not have been the case during enrollment and the 6 month grace period. This is in reference to the loan ( s ) taken over from XXXX.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 91915

Submitted Via: Web

Date Sent: 2020-08-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3768674

Date Received: 2020-07-29

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I have a loan with DEPT OF EDUCATION/NELN. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX and DEPT OF EDUCATION/NELN with no successful resolution. There was definitely an error on their part.

Company Response:

State: PA

Zip: 18103

Submitted Via: Web

Date Sent: 2020-08-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3768006

Date Received: 2020-07-28

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: ALL OF MY STUDENT LOANS WERE PAID OFF BY NELNET. BUT THE LOANS STILL REMAIN ON BOTH OF MY CREDIT AGENCIES AS OPEN. PLUS THEY ARE SAYING THAT I OWE FED LOAN SERVICING AND THE DEPARTMENT OF EDUCATION AND THEY ARE BOTH IN THE SAME.

Company Response:

State: GA

Zip: 30331

Submitted Via: Web

Date Sent: 2020-07-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.