Date Received: 2018-10-26
Issue: Getting the loan
Subissue:
Consumer Complaint: I currently have an auto loan with Navy Federal for a XXXX XXXX XXXX. Recently, I started having major safety issues with the vehicle, specifically black mold is growing on the internal air take and condensation box. Every time that the car is turned on, the putrid smell and mold spores are blowing directly in my face. I filed a complaint with The Georgia Dept of Law and took the car back to the dealership. They attempted to fix the problems to no avail, so we came to a reasonable compromise. XXXX XXXX XXXX in conjunction with XXXX XXXX XXXX will take the vehicle back as trade and put me into another brand new XXXX. It is currently nearing the end of 2018 and inventory is low on XXXX base model XXXX, so they put me into XXXX XXXX which has a higher price point. On XX/XX/XXXX, I contacted Navy Federal with the request for financing of the replacement vehicle and I was given a conditional approval. The original conditioned approval was based on a collateral replacement opposed to a trade in. Why this happened is unknown to me. On XX/XX/XXXX, I went to the dealership to facilitate the exchange and new purchase. The finance manager at XXXX XXXX along with myself contacted Navy Federal with the buyers report and the total amount of financing required. The representative that I spoke to, completely botched our request by canceling the first conditional approval and thereafter resubmitting it for a loan amount of $ XXXX, which is completely inaccurate. I asked her multiple times for the email address, so that we could send her the actual buyers report and she wouldnt give it to us, she keep contacting underwriting with factious loan amounts, which resulted in another conditional loan approval and a interest rate of 10.19 %, opposed to my original interest rate of 5.99 %. Additionally, the new conditions requested a letter from XXXX XXXX stating that they understood that the title of the vehicle was in my name only and that navy federal was not a listed lien holder. I requested a manager, that stated the same thing. That manager went on to state to myself and to the finance manager that they could deliver the vehicle to me and that a check would be available for pickup from the Navy Federal Branch in XXXX on Monday, as long as they receive that letter. XXXX XXXX delivered me the car, transferred ownership, placed insurance on the vehicle and transferred my tags to the new vehicle on Saturday. On XX/XX/XXXX, I contacted Navy regarding the requested sent documents and the status of the check. The representative stated the letter did not meet the requirements because of a error on their part. I told her that the letter was faxed and emailed over 8 times between Saturday and Monday and that the letter wasnt wrong, because it was exactly what they requested. The rep then updated the status and said that it was under review. On XX/XX/XXXX & XXXX, I spoke with a manager named XXXX, who stated that there were new conditions to the approval. He went on to state that two recent pay stubs and two recent bank statements were required. I told him that it wasnt a problem but is this going to be it, because I am in possession of the vehicle and its not paid for and the dealership keeps calling me about the check. He told me to expedite sending over those documents and that he would make sure that it was worked quickly. I complied with the request and forwarded over the documents. My bank statement reflect over $ 20K per month in deposits and my check stubs show income of approx. $ 18K per month. This should clearly be enough income to support the purchase of the vehicle. Last night, XXXX called me back and stated that the loan was denied because my bank statements didnt reflect the check deposited in full. This totally blew me away! I own the law firm and I spread out my income among several banks and stock investment accounts. I am not required by law to deposit my check into one bank account for the purposes of proof of income when the total deposits, transfers and ACHs meet the burden of proof. Its egregious that I am being penalized with double the interest rate, along with ( 4 ) conditional loan approvals, a verbal approval to deliver me the car and then a FLAT OUT DENIAL!!! I have never been late on any of my bills nor my navy federal accounts. The same account that funds my Navy Federal bank accounts and auto loan is the same account that some of money goes into as witnessed by the bank statements. I am formally requesting that this matter be escalated to the office of the president and to general counsel for Navy Federal. I am starting to feel like this matter is more personal or racially motivated! I have attached my tax returns, business returns, bank statements, corporations filings, federal ein page, American Bar Assoc card, lemon law complaints and filings. After escalating my complaints along with a promise to file a complaint with the consumer finance protection bureau and the Georgia Office of The Attorney General. Navy Federal shut down my account, my daughters account and my XXXX year old mothers account and labeled them all as fraud or unable to verify my identity, after my account has been opened for over four months. Its egregious and malicious. I have a legal services firm in XXXX, valid ID, valid Social and has lived in the XXXX community for over 12 years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2018-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-25
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I have contacted Navy Federal several times regarding the 24 returned check/ach fees. They agreed to credit 11, however I explained the situation, and how I was dealing with XXXX. They also allowed a charge to go through on an account that did not have overdraft protection. I have asked them to resolve their error, but they keep giving me the run around.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2018-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So on the early morning of XX/XX/18, i was awake whena depost came through that I had been waiting for that i really thought would show up at another bank. I immediately transferred the money to another account so that i could withdraw the cash Wednesday morning at the branch. I went into the branch on XX/XX/18 ; Wednesday and withdrew XXXX from this other account. While at the branch, i was never told that my account was overdrawn and when looking at the app i never saw a pending transaction, or a scheduled transaction. On the morning on XX/XX/18 i woke up to my account being overdrawn by XXXX and some change. I called navy to find out what happened and to get them to reverse the payment that was made to a checking line of credit. I was told that i set up an automatic transfer, which i never did, and that the payment would not be reversed. I spoke to at least 3 representatives that did not really know how to handle the call and then i was transferred to a manager who insisted on talking over me and saying that the only one who took money out of the account was me and not navy. Why would i be allowed to transfer, and withdraw money that is not available for me to do so, especially if the line of credit is frozen and would not cover any negative activity on it. This should have never happened. I would also like a time stamp of all transactions which i was told was not available. At the end of my conversation with the manager i did have a little bit of an attitude, but i was cordial and polite and told him all my info was up to date with the bank. O hung up not satisfied and the banker telling me that instead of owing money to line of credit i now owe the exact ammount to brong my account balance back down to XXXX. I would like them to show me that i have a signed contact ; which is a meeting of the minds with 2 signatres show navy took from their profits and that navy has been harmed in anyway. They have not, but i have.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20646
Submitted Via: Web
Date Sent: 2018-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-24
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: Navy Federal is only allowed to contact me through my cell phone number. This is not the first time they have found other numbers that are associated to me in an attempt to reach me. These numbers have not been given authorization to call.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21044
Submitted Via: Web
Date Sent: 2018-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-24
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Navy federal keeps charging me outrageous overdraft fees so much that I had to switch banks and they keep charging me I am now overdrawn over 1000 I need some type of compensation
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed a fraud claim in XX/XX/XXXX with navy federal it had been credited then reversed due to a fraudulent check. I did not know that charges where put on my card when I found out I disputed them. I have sent them proof of the charges not being done by me or any family member. Ive also sent proof that the information they had given me had been false yet Ive been ignored for months. I filed four complaints through the cfpb two were the same description one was different and the other was a completely different subject referencing a recant to my first statement due to an error on my behalf. All four responses from navy federal where the exact same despite the claims being different but all dismissed me. I was told I could contact the lead in security XXXX XXXX. I contacted him he said he would have my case looked at in detail especially my recant and proof sent and I would be contacted. I still months later have not been informed of anything. I was sent one letter I requested in XX/XX/XXXX that had false information on it and nothing else. They have not replaced my lost debit card. They will not close the account. And the only information I can get from them is them saying oh well dont know what to tell you. So pretty much doing nothing for there customers. Its been four months and over forty phone calls some lasting hours but still no correspondence. My access number is not active. I even had a insurance claim filed and a police report and after the research they conducted it was found to be a fraudulent charge.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 233XX
Submitted Via: Web
Date Sent: 2018-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-23
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I got a loan through Navy Federal In XXXX Ga on XX/XX/2018 for XXXX. It was for a used car from XXXX XXXX XXXX. I had called Navy Federal the morning of XX/XX/XXXX so under 24 hours and asked to put a cancelation on the loan because the vehicle I had safety concerns and my wife was scared to drive it. I had then returned the vehicle to XXXX XXXX and he refused to give me my check back. So I called Navy Federal and talked in person to 5 different people and they all told me that the cancelation was in process and theres no way the loan could go through and if XXXX XXXX tried to process it then it would get denied and sent back to him. I then get a call 15 days later saying the check had processed and there was nothing I could do about it. XXXX XXXX had forced payed my check by saying I had possession of the vehicle I haven't had the vehicle for almost a month now but Navy Federal never called me when Mr XXXX told them that. I then told the lady that called me that I wasn't going to pay on a vehicle I don't have and she told me that they would force take money out of my account if I didn't make the payment. I have a lawyer right now for XXXX XXXX as well. I also asked the lady if I could have an investigation on the recordings of the phone calls since the people told me the check could never get processed and she told me I couldn't do that.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 313XX
Submitted Via: Web
Date Sent: 2018-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Navy Federal credit union continues to attempt to reinsert fraudulent accounts onto my consumer reports and credit files. First of all I provided Navy Federal with my Law Enforcement Identity theft affidavit that clearly and explicitly explains that I am a victim of identity theft. Furthermore my wallet was stolen and Navy Federal allowed two credit cards to be opened in my name. I never received any credit cards, nor membership information, nor anything about these accounts in the mail since my mail had been forwarded and email addresses also hacked after my wallet was stolen. I tried reporting these accounts to their security department which told me that they believe I opened these. I advised I definitely did not. I also explained I never signed any membership packet, because I never received one. I never received any of these credit cards nor did I ever sign for these. The security representative then proceeded to threaten me, threatening violence and also action against me. He told me he would come to my house, and then told me that he would burn me down to the ground that he was a law enforcement officer. I hung up, and I feel physically threatened and scared to call back. Additionally their customer service rep told me that the one account is supposed to be {$15000.00} limit and navy federal additionally falsely reported this again as a {$25000.00} limit. Again Navy Federal hasnt provided any information. I did not receive these cards, and I did not open membership with their institution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75082
Submitted Via: Web
Date Sent: 2018-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-22
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: Navy Federal Credit Union ( XXXX ) has refused to disclose the amount of interest it has charged me on late fees during the duration of a personal loan. I believe this refusal is in violation of the Truth in Lending Act. A current balance of over {$2000.00} represents late fees and interest. The promissory note states a late fee in the amount of {$29.00} will be assessed when payments are late. However, the promissory note DOES NOT state interest will be charged on late fees or identify the interest rate. he amount financed was {$7900.00} and the total payments amount was {$11000.00}. Now with all principal paid I am saddled with a balance of over {$2000.00}. NOTE : I can not specify the exact amount because I can no longer access it online, probably because being able to do so would continue to reveal the daily increase in the balance because of interest being added daily on late charges. This complaint is a followup to complaint # XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2018-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-22
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Received contact in regards to a debt that was 9 or 10 years old. Attempting to collect and threatening legal action against me. Stating needed to resolve within 72 hours not giving enough time when I have had no original information on the threat. Not giving reasonable or affordable options. At one point was homeless after getting separated from the military. So is a debt that was many years ago and haven't received any notification in years and just now threatening wage garnishment
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 79927
Submitted Via: Web
Date Sent: 2018-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A