Date Received: 2020-07-31
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I started an application on XX/XX/2020 with Navy Federal Credit Union for a loan of {$42000.00} ; however before I completed the application I was having second thoughts so I saved the application unfinished to make sure that was what I wanted to do. I stopped at the funding amount on the application. A couple of days later, I gor an alert from XXXX that Navy Federal pulled my credit through XXXX. I immediately called Navy Federal and asked why they pulled my credit on an incomplete application that wasn't even signed or dated to give them permission to pull my credit. They clsim I completed the application to the point where they could pull my credit. I advised them Inwork in banking and know how credit applications work. They have refused tonremove this inquiry from my credit report which has lowered my credit score. They are practicing predatory consumer practices and I am seeking legal recourse hopefully with thr help of you guys.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 285XX
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-31
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XXXX I submitted an initial VA application for Mortgage for {$170000.00}. My case file was assigned to XXXX XXXX ( Loan Officer ). This individual made no attempts to contact me as of XXXX until I contacted Navy Federal for her to make contact with me. By this time I had lost the residence I was looking at. When the Loan Officer and I finally spoke I requested to increase the amount to {$300000.00} as I was looking at another property. I asked a variety of questions : To be provided with my VA eligibility letter, closing cost, etc ... Loan Officer responded to my inquiry to the best of her ability. During our phone conversation I informed the loan officer that inspection was scheduled for Saturday XX/XX/XXXX @ XXXX. I should have known by then that she wasnt paying attention. Anytime I was asked for something by loan officer it was provided within 24-72 hours. On XXXX I email the loan officer as to if she required anything else and she then informed me that my POC moving forward was XXXX XXXX ( Processor ) as my case was transferred to processing on XXXX. I then sent the processor the same email on XXXX, XXXX, & XXXX with no response. Processor finally made contact with me via phone and advised she did not require anything at the time. On XXXX processor requests documentation and was provided all information immediately. On XXXX I called to check on the final numbers and the Loan Officer was oblivious as to anything going with my case file especially since I was schedule to close on Thursday. I was very annoyed because she informed me that my close was for Friday vice Thursday that she was unsure of final numbers and status as this was with the processor. The loan officer advised me of a couple possible outfits but not of the one I received on XXXX. After speaking with the loan officer who informed me my processor was out I was contacted by processor XXXX XXXX who requested specific documents provided to both the loan officer and processor and all information was forwarded to her immediately so that she could see all this information was provided in a timely manner. At this point I felt that both the loan officer and processor did not do their jobs. On XXXX Processor XXXX XXXX reached out to me and informed me that she would be my processor moving forward that my case file was not complete due to an employee error and that she is aiming for an XXXX closing as she has been authorized a one review process vice two to get me to clear to close due to the employee discrepancy. By this time Supervisor XXXX was involved. On XXXX XXXX reached out to me again for additional information and all was provided and later on that evening she returned dreadful information of it being declined. I feel that Navy Federal has no intentions of affording options to get this resolved.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22485
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navy Federal is violating the new CARES Act reporting requirements under 15 U.S.C. 1681s-2 ( a ) ( 1 ( F ) ( i ) ( I ) On XX/XX/XXXX Navy Federal agreed to make a payment arrangement and accept my {$400.00} payment, which was set to arrive from an external bank no later than XX/XX/XXXX. My payment to them was late due to a move across the country from XXXX to XXXX that was caused SOLELY by the Covid-19 Pandemic. At the time of the XX/XX/XXXX phone call, I was NOT more than 30 days late on my payment. Instead of reporting my account as current as they should have after agreeing to a payment arrangement ( accommodation ) on XX/XX/XXXX they reported my account as late on XX/XX/XXXX This is a violation of 15 U.S.C. 1681s-2 ( a ) ( 1 ( F ) ( ii ) ( II ) ( bb ) as the Cares Act requires the following : If a delinquent consumer manages to catch up during the accommodation period, the creditor or other furnisher must then report the consumer as current. Under the 15 U.S.C. 1681s-2 ( a ) ( 1 ( F ) ( i ) ( I ) CARES act, if my account was already delinquent and I make an agreement and bring my account current, the creditor must report that I am current on my account. My understanding of the CARES act is that any accommodation qualifies, and when Navy Federal made a payment arrangement ( accommodation ) on XX/XX/XXXX to accept my {$400.00} payment by XX/XX/XXXX, that was an agreement ( accommodation ) provided by a creditor voluntarily. This accommodation can relate to a mortgage loan, credit card account, a car loan, or any other agreement altering payment obligations. Navy Federal agreed ( made an accommodation ) to accept my payment arrangement of {$400.00} by XX/XX/XXXX. I explained that the payment was late DUE TO A MOVE CAUSED BY THE PANDEMIC and then I was still reported as late to the credit bureaus. On XX/XX/XXXX, I was less than 30 days delinquent on my account when a Navy Federal Payment Specialist contacted me by phone. I indicated I had moved in the middle of a pandemic, across the country by myself with XXXX kids and that I had forgotten to update my address directly with Navy Federal although I did with USPS. This resulted in non-receipt of my bill which then caused my payment to be late. A Payment Arrangement of {$400.00} to be there by XX/XX/XXXX was made during this phone call, my account was noted and my address was updated. ( Payment arrangement notation on my account was confirmed with XXXX during XX/XX/XXXX phone call at XXXX ) There was a subsequent phone call on XX/XX/XXXX or XXXX where I called in to address why my account was reported late to the credit bureau XXXX when Navy Federal agreed to accept a {$400.00} payment arrangement per the XX/XX/XXXX phone call. I also requested removal of the {$20.00} late fee, which was subsequently approved. I have provided Navy Federal with a text message from myself to my boss, XXXX XXXX of XXXX XXXX XXXX XXXX. This text message predates this issue by almost 3 months. In this text message, I am notifying my boss of the relocation from XXXX to XXXX was for a XXXX XXXX position my husband took, and I address that this move was caused solely by the pandemic. There is also a letter dated XX/XX/XXXX which substantiates the text and includes her contact information. I also provided Navy Federal with a letter from my real estate agent who indicates that we hired him to sell our home, so that we could relocate from XXXX to XXXX because of the pandemic. The multiple phone records with Navy Federal should reflect that I indicated I was not having trouble paying my bill due to Covid ( which is the truth, I am financially able to pay my bill ) but I disclosed several different times to Navy Federal that my payment was LATE due to Covid. As such, the CARES act provisions still apply as my ability to make a timely payment was affected solely by this pandemic. Per my XX/XX/XXXX recorded phone call with Supervisor XXXX, Navy Federal is offering covid relief to customers who make an agreement like I did in the form of bringing the account current plus 30 days. As such, my account should have been brought current plus allowing 30 days for the payment to be posted. Since I was not 30 days late at the time the agreement ( accommodation ) was made on XX/XX/XXXX, my account should have been reported as current to the credit bureaus on XX/XX/XXXX. Navy Federal refuses to correct this inaccurately reported information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the payment history from your company. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 06854
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My card wallet was stolen and had personal account information in it somebody took that information and tried to XXXX for a loan with it and also went to XXXX and bought gift cards with my money then logged in to my navy federal and filed a fraud claim causing navy federal to withdraw money from my account and I did not approve any of this. Later the police found my wallet and my paper with my personal information was gone I filed a claim with navy federal twice and was denied both times
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: on XXXX and XX/XX/XXXX someone managed to clone my debit card and withdrew a total of {$3000.00} from the same ATM at a local XXXX. Navy Federal failed to detect fraudulent activity even though the perpetrators entered my pin incorrectly at least once and the transactions were way past my spending habits. on XX/XX/XXXX the perpetrator attempted to withdraw some more money but it was then when Navy Federal detected fraudulent activity and notified me via text followed by a phone call. I checked my purse to make sure my card was still there and indeed my card hadnt been stolen or misplaced so I had no idea how this was happening. The representative deactivated my card and went over my last 3-5 transactions but failed to notify me that money had already been taken out at that same ATM where they detected the fraud. It wasn't Until I went to the actual branch on XX/XX/XXXX to deposit a check when I noticed I had a lot less money than I thought I had and reported the fraud to someone at the branch who helped me open a fraud claim. It was that weekend where my claim was denied so i got the police involved and on XX/XX/XXXX I had to take off work and had a police officer dispatched to me to that same ATM location to investigate what I reported. The officer witnessed more than one individual conducting these transactions and therefor opened an investigation. I provided a police verification report to navy federal in order to appeal their decision and was denied again based on them saying " my actual chip was used '' I provided a redacted version of the police report where it states in detail what the officer saw and Navy Federal still refuses to be responsible for the {$3000.00} that were stolen from me. Every single time I call they are not helpful and arent specific on what documentation they need from me in order to prove these transactions were not done with my original debit card.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22041
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2020 I received an eidl loan into my " joint account '' with my Younger brother.I put join into quotations because after it was received I was told my brother couldn't be added on my account even though he has a credit card and checking account with NFCU.When applying for the eidl because i got one as well for my small business around XXXX dollars the auto fill accepted and didn't realize my number not his after it grayed.I was told on XXXX that we needed to prove we were brother and sister which aside from a dna test is hard we have pictures from youth ect but different mothers and a absent father which is not uncommon. I went into the bank and withdrew his money and gave it to him he is a sole proprietor working for XXXX and XXXX XXXX/XXXX XXXX. # # weeks later i wake up to my accounts locked and after being on hold twice for 4 hours a time I am told this will be resolved and I can have my money that I just put in the account two days prior if we both come into a branch with our ids which we did the following day.After another ridiculously long hold I am told that my personal funds are being sent back to the sba ... That is my rent my money from working ect money that i physically put into my account.Navy Federal stole XXXX dollars from me without so much as a blink of the eye after doing everything they asked and verifying with documentation .DURING A PANDEMIC!!!! I am going to be homeless because of this asine action. The funding cleared before it was withdrawn and given to him as well. He has even made a early payment on his loan. I want my account and my money back into my account and I want to not be told and have one resolution documented only to be met with lies when coming into the branch.I am a veteran who has honorably served my country and I do not deserve this at all.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Getting a line of credit
Subissue:
Consumer Complaint: Navy Federal stayed reason for my denied was Excessive Credit Obligations in Relation to income And they stated my XXXX XXXX, and I just pulled my score and its XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Funding was placed into my XXXX XXXX account from the SBA. I did ask prior to the funds being deposited if this would be an issue. I was told no by both entities. The funds were deposited and are now being restricted. I provided the EIN and Parent company associated to deposit and was told that they could not verify my company. I asked what system they were using for verification and the agent ( XXXX ) refused to give me that information. Stated that they weren't allowed to share that information. My account has never been attached to any fraudulent activity and all business and personal can be verified.. they also refused to let me speak with a supervisor and would not provide me with any time frame associated with the review they were conducting. I have contractors working on the business as we speak for damages and loss associated with Covid-19. This kind of long term review can stall that and delay my business from reopening. Im looking for some kind of assistance with them releasing the hold so that I can move forward.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Hello I humble myself to make a request for deleted payment. I have been a loyal client and have over 50 credit account most of which were revolving accounts 40 plus of them. I humble myself to ask after making attempts in the past to have the company forgive my one or two max late payments. Im asking if you could intervene on my behalf.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A