Date Received: 2021-03-29
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I've been a member of Navy Federal since XXXX. I've worked with them during difficult times over the years. I've had a car loan and multiple credit cards. I fell on hard times and was educated on the SCRA program specifically the Ohio revised code. Back in XXXX I requested it and was told by the clerk in the XXXX office that I was not eligible. When I found out that I actually was and the information given to me was incorrect I was already XXXX. I requested it in the summer of XXXX and received no reply. I followed up on the request and was told I was ineligible because I was XXXX. They stated that they reviewed the archives from XXXX and couldn't find the request but this was because I requested it inside the branch on base in XXXX. They can see when I opened the account for my daughter but not the SCRA request. I served 20 years of faithful service to the US Navy and Navy Federal Credit union on to feel as though none of it mattered and I was just a cash cow who had military deposits sent to Navy Federal via DFAS for 20 years but I am not eligible for SCRA benefits? I am a 100 persent total and permanently XXXX veteran and time are hard. It is extremely disheartening to feel as though this company cares nothing about the people who help keep their doors open.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23324
Submitted Via: Web
Date Sent: 2021-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I open my account with a financial institution be called Navy many of the banking federal laws are not being followed to my account my accounts are not in uniform code my balances don't have reference numbers they are not provided accurate information in regards to my transactions on my account I have put in several complaints in regards to the laws not being followed I have tried to resolve the issue several times. I have contact Navy Federal over 50 times in the past several months in regards to inaccurate balances transactions and my account not being in uniform code my statements are fraudulent and they have been altered. They need to be immediately investigated I have proof of the statements that have been altered
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2021-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Good morning, I had an bank account inXX/XX/XXXX with Navy Federal credit union. I took a out a personal loan because of the damage that Hurricane Michael did to my home. I became delinquent with my loan. After so many threats from navy federal credit union I decided to close my account because I could not afford the loan payment at the time. I set up an arrangement with the credit/loan department. Fast forward toXX/XX/XXXX, I checked my credit score and I have a loan debt on my credit for $ 18k? and I only borrowed {$3500.00}. I was in total disbelief that they improperly reported that amount in debt to the credit bureaus '. They have sold my information to a debt collector and I am currently waiting on a call back from Navy federal Credit Union to be informed about who the debt collector currently is. I currently hired a credit expert to look further into this matter. I just read the article about the mean, rude and deceiving practices Navy debt collectors were doing to bank members about delinquency in loan payments. It very much seems that they are taking a new approach by improper reporting debt amounts to credit bureaus. It's very unfair to members. Especially service members which I'm sure is being affected by this as well. Thank you for reading.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33610
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We applied for a mortgage refinance with the same credit union we have a loan through ( NFCU ) and this was at the beginning of XXXX, its currently XX/XX/21. In the beginning after we submitted our application along with the required documentation, they had my name wrong and my wifes birthday wrong. We have had our close date moved twice and were potentially going to have a third if they cant close on XX/XX/21. Weve had our application handed off to multiple loan processors due to leaving their roles. Weve had our credit ran three times, which as you know dings your scores. Weve paid for the appraisals and pest reports ahead of time. Our loan appraiser ( XXXX XXXX ) will not return phone calls or emails nor will her supervisor ( XXXX XXXX ) weve tried escalating this past XXXX but were told from the call center that were unable to escalate past XXXX even though he wont call us back or email back. Just a short time ago on the line with NFCU trying again to contact them both and get an update, we find out that XXXX is out of the office until XX/XX/21 which were supposed to close on XX/XX/21. No warm hand off, no follow up and here we are at their beckoning call.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95687
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Here 's the complaint that I submitted to Navy Federal Credit Union. OVERVIEW : This is in regards to NFCH mortgage loan # XXXX for the property at XXXX XXXX XXXX, XXXX, WA XXXX. Both XXXX XXXX and XXXX XXXX are listed on the mortgage. My NFCU access number ( for XXXX XXXX ) is XXXX. The complaint ( which is described below in more detail ) is that after being notified that the named persons on the mortgage had divorced and that a settlement agreement had awarded the property and mortgage to XXXX XXXX, NFCU transferred escrow money out of this mortgage ( {$2000.00} ) to XXXX XXXX. NFCU was negligent and careless in this action and now says there is nothing they can do to correct this error. XXXX XXXX is now in possession of the funds and he has not transferred the funds to XXXX XXXX despite requests. BACKGROUND : On XX/XX/XXXX we signed a divorce settlement that noted that property and all associated accounts were to transfer to me upon finalization of the divorce. On XX/XX/XXXX, I called NFCU and stopped the automatic payment method from a joint XXXX savings account that wed had set up for a number of years. XXXX XXXX had removed money from that joint account even though that was in opposition to the settlement order. At that point I paid the cabin mortgage on XXXX XXXX from my personal checking account. During this conversation I noted to the NFCU customer service person what was going on and that I was taking over responsibility for the mortgage account. The divorce was finalized XX/XX/XXXX. On XX/XX/XXXX I received a divorce settlement payment from XXXX to my XXXX personal checking account. I called NFCU that afternoon and completed a pay-off order for {$83000.00}. That was processed on XX/XX/XXXX. All money to pay off the loan came from my personal checking account in two wire transfers. The divorce was discussed with the customer service representative during this long phone call. The information regarding the pay off was mistakenly emailed to XXXX XXXX at the conclusion of this phone call and not to me. The representative tried to email me again after updating the email address, but a second email went to XXXX and I never received one. I received mailings regarding the payoff that week, including one that indicated NFCU had transferred the remaining escrow balance ( {$2000.00} ) into NFCU account ending in XXXX. This is not my account. They had transferred the remaining escrow money to XXXX XXXX and not to me. On XX/XX/XXXX upon calling NFCU for details about paying off the cabin mortgage, I learned they had returned all escrow money to XXXX checking account since that had been completed on a form back in XXXX. I contacted XXXX to try to solve this by having him return the money to me in accordance with the divorce settlement. He is choosing to not do this. When I called NFCU again to follow up on XX/XX/XXXX, I was able to speak with a manager, XXXX # XXXX. She said, we could have changed or asked you about what was going on and said she understands my position but that she cant do anything about it. She also said this happens sometimes. Which makes it seem like a problem that needs to be fixed with a better system in place and that she understands that NFCU is at fault for not handling this situation better given all the information they had about what was going on with our mortgage and divorce. COMPLAINTS : NFCU knew there was a divorce in progress between the mortgage holders and that the wife was taking over the mortgage. At no point in time was there any process to begin or follow regarding extra security measures or documentation that would protect the clients and the bank from any ill dealings. NFCU did not have the correct contact information for me and I was essentially in the dark regarding the pay off other than getting snail mail notifications several days after each event occurred. Though I ended auto pay from the joint account and took over paying the mortgage from my personal checking account and paid {$83000.00} to close out the mortgage from my personal account, at no time did any customer service representative talk to me about there being an escrow refund and was I able to approve what account that should be transferred to. Ultimately, NFCU didnt double check anything, didnt communicate anything, left me out of the loop and sent {$2000.00} to the wrong person on XX/XX/XXXX. REMEDY : I am asking for NFCU to correct its negligent error and return the escrow balance ( {$2000.00} ) to my NFCU checking account to remedy these errors in process. The only other recourse I have is to engage in lengthy and costly legal action to have XXXX return the money from the mortgage payoff. His history of removing money from accounts without authorization and in opposition to settlement agreements demonstrates how difficult getting this money back from him will be. Ultimately, NFCU caused this error and should take responsibility for fixing it. I look forward to hearing from you, XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98155
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I applied for a mortgage through Navy Federal, I was told this was exceptional bank known for their professional and overalls service experience. I was given a pre approval letter and began shopping for a home. Once I found my home, I presented a contract and was given a interest rate of 2.125 % for a 15 year mortgage. I signed and agreed to the disclosure on XXXX. I went through the underwriting process and was given a closing date of XXXX. I finalized all paperwork and signed documents promptly at underwriting request. On XXXX I received a call from the XXXX in underwriting letting me know that my interest rate had gone up .5 % because the rate was never locked and was on a float without my knowledge or consent. I expressed that the was incorrect and was told to contact the mortgage consultant. I forwarded her my documents and had an 45 mins conversation with XXXX XXXX XXXX XXXX # XXXX the origination officer. I asked repeated when and why he fail to asked me to lock my rates prior to closing. Outside of apologizing profusely he no answer for me. Although it was not intentional and this human error, this mistake on XXXX XXXX. XXXX cost me an excess amount of {$13000.00} ....
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have my accounts through Navy Federal Credit Union. Ive been having ongoing problems with this bank as well as other things happening to my identity. I need someone to please reach out to me. Someone is changing my military records, stealing my money, investments, charging more interest on my accounts. Please contact me ( XXXX ) -XXXX. My name is XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX-2020, {$18000.00}. This is not my Debt
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29505
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I XXXX XXXX entered into a consumer credit transaction with Navy Credit Union in XXXX of 2019. This is a consumer credit transaction in which a finance charge was involved.15 Usc 1605 defines a Finance charge as the sum of all charges in a consumer credit transaction. a finance charge also doesn't involve Cash but Navy federal has take cash. the finance charge is also supposed to cover my premium which is required in order for me to take the car off the lot but Navy Federal Made me purchase my own Premium. pursuant to that same law the Finance charge is all I'm responsible for paying no other fees Directly or Indirectly should be included in the purchase. this is a huge violation of my consumer rights and pursuant to the law 15 Usc 1611 any creditor who willfully or knowingly provides false information under that subchapter should be fined or imprisoned for at least one one year. further more I've also been harmed in this consumer credit transaction because I was also not provided any paper work or any documents that grant me my right to rescind. Navy Federal is in violation of 15 usc 1635 as it states any consumer credit transaction that Includes a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the Bureau, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section. By Navy Federal Failing to provide me my rights a consumer in a consumer credit transaction they have also violated another law which is Pursuant to 15 USC 1640 any creditor who is In Violation or fails to comply to law 15 USC 1635 the consumer is owed twice the finance charge. Navy federal has impacted my life by breaking many laws after the consumer credit transaction they have continued to harm be by Furnishing Deceptive forms. they send me a statement that does not state this is an attempt to collect a debt or a debt that is a in a negative balance. but they send me a statement that is in a positive balance but also made me assume that I owe them something these statements that they have sent me have a list of violations which include and I've also proved proof 6 months worth there is a lot more 15 USC 1692J Furnishing Deceptive - finance charge, statements, promissory note 15 USC 1692E False or Misleading Respenstation- the finance charge, the amount financed, the amount that will be paid after all the monthly payments. 15 USC 1692F unfair practices- using any langue or symbol on the mail or telegram that illustrates that you are in the debt collecting business ive Pointed out many ways I've been Harmed by Navy Federals Abusive Debt collection practices. Ive had loss of sleep, degradation, emotional distress in the form of embarrassment, anxiety, pain and suffering, other non-pecuniary losses to the harm Navy Federal has caused which is entitled to other appropriate equitable relief
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89142
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A