Date Received: 2021-05-29
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: To whom it may concern, consumer XXXX entered an agreement with Navy Federal. During the agreement and extension of credit by debtor Navy Federal that willfully and knowingly of The Truth In Lending act didn't specify my right to rescission. 15 U.S. Code 1611 - Criminal liability for willful and knowing violation. According to Congress, 15 usc 1635. I didn't receive any information nor contract so that is a violation of my consumer rights and a breach of the contract. Also Pursuant 15 usc 1605, here Congress states, ( a ) THIRD PARTY FEES.Section 106 ( a ) of the Truth in Lending Act ( 15 U.S.C. 1605 ( a ) ) is amended by adding after the 2d sentence the following new sentence : The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents XXXX including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : The information must be disclosed at the time of extending the open end credit plan. Therefore, you are in violation because you didn't disclose that information to me. 15 U.S. Code 1637a - Disclosure requirements for open end consumer credit plans secured by consumers principal dwelling. Remove from all credit bureaus permanently and immediately. This is an intent to sue if this isn't removed immediately. I am not specifying a date but in fact the account is in litigation at this point. If you are willing to compromise a deal to remove the item off of my credit report and provide an open end credit plan in a positive amount and remain in an open end credit plan please feel free me to contact me by mail with the offer. 1. Navy Federal : {$4000.00} XX/XX/XXXX XXXX XXXX 2. Navy Federal : {$10000.00} XX/XX/XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33161
Submitted Via: Web
Date Sent: 2021-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2021 I contacted the collection agency ( XXXX ) who is handeling a charged off credit card-Cash rewards card for Navy FCU. I spoke with the representative with XXXX and set up a settlement and made payment according to the settlement agreement in full. I was todl there was a delay in sending the correct information to Navy FCU to update my credit report as such. I've contact both companies Navy FCU and XXXX and I am constantly told my profile will be updated within 30 days and talk to the other company. It has been over 60 days and I am still being reported as delinquent with a balanced owed. I have disputed this information with the credit bureaus and the same informaiton is being reported. If an agreement of settled in full was reached the account should be updated as settled in full zero balance
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23233
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Last year I applied for a VA Streamline refinance for an interest rate deduction with my mortgage lender, Navy Federal Credit Union ( NFCU ). Shortly after I signed my closing documents, I received an email from NFCU stating that there was a short and that I need to pay an estimated {$4500.00}. I complained to NFCU and submitted a complaint via CFPB. According to NFCU in a follow-up call, the issue was created from monies deducted from my escrow account to pay XXXX property taxes. NFCU further stated that the problem was resolved and that I did not have to pay the money. In XXXX, I received a final notice from the XXXX County tax collector 's office requesting payments for the property taxes. I contacted NFCU about the issue, and during the initial conversation on the phone, an agent assured me that the taxes were paid and there was documentation to back that up. Not being satisfied with the answer, I decided to conference the property tax office to discuss the issue. The property tax office denied receiving payments from NFCU during the call, which lead the agent to conduct further research. It turned out that NFCU had not paid the taxes ; therefore, they could not provide the proof of payment that the tax office was requesting. NFCU has since settled the tax bill on XXXX XXXX, XXXX ; however, they're requesting that I pay the money back. I feel they misled me because I paid {$5000.00} during closing for the refinance, and now I'm asking to come up with additional funds. My closing disclosure clearly states that taxes and insurance updates were part of my loan estimates.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 86314
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: A Navy Federal rep responded to my previous complaint saying that as long as I was in the field of membership I could apply well I have tried on several occasions since that reply and have not had any success. When you call they give you the run around and this is so frustrating.
Company Response:
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-25
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Navy Federal Credit Union Literally charge me more than my rent in overdraft and returned check fees ( EVERY MONTH ) My account never ever dips negative, however they still charges me because they post their transactions the in the order they want so they intentionally be able to charge to predatory fees. They caused too many transaction to bounce just because i wake up almost every monday and i find 4x ( {$29.00} returned check fee ) and my balance can cover 4 of them, when i call they said the balance is not posted yet which makes me crazy because i can go to an ATM and take it all out. Here 's a list of overdraft fees charged by navy federal just in the last couple month equaling {$500.00} XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} - {$540.00} XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} - {$520.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$380.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$190.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} - {$48.00} XX/XX/2021 Overdraft Protection Fee Debit - {$20.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$40.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- XX/XX/2021 Overdraft Protection Fee Debit - {$60.00} -- Those are the fees charged for allegedly claiming that checks bounces. XX/XX/2021 Insufficient Funds Debit - {$29.00} {$1600.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} - {$580.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} - {$550.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$140.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$170.00} XX/XX/2021 Insufficient Funds Debit - {$29.00} {$550.00} XX/XX/2021 Returned Check Fee Debit - {$29.00} -- XX/XX/2021 Returned Check Fee Debit - {$29.00} I tried contacting them but customer server is so rude and takes over 20 minutes to respond.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2021-05-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: My name is XXXX XXXX and I am submitting this complaint for myself. There is no third party involved. I am writing to completely remove the following account in my file. The account that needs to be removed are listed in my report. I am a victim of identity theft and did not make the charges. I ask that the items be deleted to correct my credit report. I have reported the theft of my identity to the Federal Trade Commission and I also have attached copies of the Federal Trade Commission 's Identity Theft Affidavit along with my government issued photo identification and social security card. Please delete the items immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19135
Submitted Via: Web
Date Sent: 2021-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: It is sad to see that Navy Federal Credit Union does not care about its members. On XX/XX/2021, I submitted a complaint to the CFPB about my account being closed. I explained that I missed all the payments because I was under an XXXX XXXX due to XXXX. I was under an iXXXX XXXX for a whole year. I had no way to make the payments during this time, and as soon as I recovered, I contacted all my creditors and worked out a plan to reopen the accounts and get them back to good standing. Most of my creditors reopened the accounts and removed the derogatory marks off my credit report, as they understood covid19 was something they had never seen before. The only creditor not willing to work with me is NAVY FEDERAL CREDIT UNION. Instead, they have been constantly calling me about paying less of what I owe, this is not what I want. I also received a letter stating they would accept a lump sum of XXXX no later than XX/XX/2021. This is not what I want. I want NFCU to do what every other creditor did and reopen the account and remove all the derogatory marks on my credit report. NFCU, if someone with a XXXX is reading this, I HAD XXXX. I WAS IN THE HOSPITAL. Someone please help me open my account back up, I will pay what I owe.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My husband had a reduction of pay due to COVID by the State of CA and the pay cuts are still being decided upon. We decided to refinance the house in my name only because of his issues with Student Loan. The original loan for the house is with NFCU and is with XXXX XXXX in my husband 's name only. We explained this to NFCU when we were obtaining our loan. NFCU then refused to honor the 2.5 % after they neglected the loan that would have been part of the CARES ACT, we would have refinanced the loan in my name doe eliminate the student loan issues of forebarence. Therefore NFCU needs to honor the 2.5 % by either adjusting my husband 's loan to 2.5 % or putting the loan in my name at 2.5 %.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95521
Submitted Via: Web
Date Sent: 2021-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I HAVE CONTACTED BOTH XXXX AND NAVY FEDERAL CREDIT UNION, IN ADDITION TO THE MORTGAGE COMPANY AS YOU WILL SEE IN THE SUPPLEMENTAL ATTACHMENTS. I HAVE REPEATEDLY ASKED, PLEADED AND EVEN RECENTLY DEMANDED THEY PROVIDE ME WITH ANY AND ALL PAPERWORK THAT CONTAINS MY SIGNATURE/PERSONAL INFORMATION/PERMISSION AS IT PERTAINS TO TRANSACTION PAPERWORK. PLEASE READ THE ATTACHED PAPERWORK THAT DESCRIBES THE ACTIONS, FORGING, COUNTERFEITING AND DEFRAUDING THAT I AM FACING BY THESE COMPANIES CUSTOMER. I CONTINUE TO ASK THAT THEY INVESTIGATE THE REAL ESTATE FRAUD/MORTGAGE FRAUD THAT HAS OCCURED AND THE TENS OF THOUSANDS OF DOLLARS THAT ARE FLOWING IN AND OUT OF THEIR BANK BUT THEY REFUSE. THEY WILL NOT EVEN PROVIDE MY FORGED SIGNATURES. ITS SEEMS CLEAR THAT THEY WOULD RATHER KEEP THE PROFITS OF TRANSACTIONS AND NOT DEAL WITH THE HEADACHE. THE MOST DESPICABLE THING IS THEY CAN NOT EVEN BE BOTHERED TO IDENTIFY AND ISOLATE INSTANCES OF FRAUD THAT ARE EXPLICITLY BROUGHT TO THEIR ATTENTION.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96822
Submitted Via: Web
Date Sent: 2021-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Good morning, By XX/XX/2021, my computer was infect and compromised with a malware hack program. It create a local user XXXX. With that user, the person that commit the fraud was able to get access remotely to my computer and my accounts logins credentials. He did several transactions on different platform including my Navy Federal Checking Account. Navy Federal : They login into my Navy Federal account, open the XXXX application using my Navy Federal checking account and send over a {$650.00} payment to someone I do not know. Nobody from my family or I did not made or approve this transaction. Navy Federal give me a partial refund but it was reject on the investigation process and charged back. I require a dispute action but Navy Federal also reject credit back the fraudulent charge. They said that the system show that it was made from my computer. I explain everything to Navy Federal including screenshots of the others account that were compromise and solved from others creditors. Also Navy Federal know that my account was compromised because they change my checking, saving and credit cards twice on that week. What Navy Federal say is the same information I provide as the fraudulent method used. I did not made or authorize the money transfer. It this not supposed to be covered by the FDIC insurance? Others compromised accounts and actions was : 1. XXXX : They did three trade-inn items, XXXX provide a gift card balance and they use that balance to buy XXXX codes. They quickly exchange the XXXX codes. XXXX flags those transactions and have I dispute thru my credit card company. When the credit card company review the case with XXXX, they acknowledge that was a fraudulent transaction and revert the charge from my credit card. 2. XXXX : They login into my XXXX bank account and made a transfer to XXXX stock application for {$900.00}. I was able to get it canceled by XXXX and refunded the money. 3. XXXX : They login on my XXXX account, buy games and extras codes. I contact XXXX support and they refund the money to my credit card that was on file. They see there was 6 fraudulent charge transaction. I did not buy from XXXX online store and the items that was buy did not show up as being use or on my XXXX device/account. 4. XXXX : They did a XXXX loan. I see it on my credit report. I have contact XXXX and started an investigation that still in progress.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32824
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A