Date Received: 2021-07-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was purchasing a software which was never delivered by the seller and they kept requesting funds to actually deliver. I called my bank in attempt to cancel the pending transaction which they would not do anything until is posted. Once it posted they gave me no assistance to dispute my funds. Ive been a member of this bank for almost 10 years and was very disappointed that they would not help me. It happened on XX/XX/2021 to XXXX XXXX and i have written documentation that the product was never delivered. A payment of {$350.00} was sent then to register the product the seller requested {$210.00} and that was sent. Nothing ever came out of it and I should have some sort of protection for my funds. Its not fair for people just to steal your money and get away especially since your funds should be backed by your financial institution. I am requesting a credit of some sort or a full refund.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: disputing fraud accounts that are showing up on credit report as of recent. The companies seem to be ignoring my calls regarding these disputes and I really need these fraud accounts removed as I've been a victim of Identity theft due to lax in all the account securities in the companies
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11581
Submitted Via: Web
Date Sent: 2021-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Unauthorized use on my credit card
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29615
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I opened a bank account with navy federal and within 30 days a credit card was set up with a person I do not know as a authorized user. Navy federal doesnt car and wont tell me if my social or my daughters is at risk we both got accounts
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Good afternoon, I am not sure if this is a complaint -- however, I can't seem to resolve it with either bank/credit union. I was seeking information on a possible duplicate deposit of a check that I had deposited XX/XX/XXXX ( dated XX/XX/XXXX ). The deposit was rejected this week by Navy Federal Credit Union. When I contacted Navy Federal, I was advised that Federal Reserve indicated that XXXX XXXX said this check was deposited into a XXXX XXXX account XX/XX/XXXX. I don't have a XXXX account and I did not show an amount matching this amount deposited into my accounts. I was told to contact XXXX XXXX and find out more information on the history of this check since it was their instrument. When I called XXXX XXXX I wasn't able to get any information and referred back to Navy Federal. I wasn't ever connected with a XXXX XXXX supervisor and I was placed on hold for a long while. I want more information on the check to confirm it is not fraud and that I did in fact deposit or cash this check.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Money was being transferred from my account to others financial institutions. Dates= XX/XX/2021 - XX/XX/2021 Action= Filed a complaint with my bank and the other institutions involved.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91910
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95670
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX sent me an email that my credit score changed because there was a Hard Inquiry on XX/XX/21 from Navy FCU. I have never heard Navy FCU prior to this inquiry. I contacted XXXX, they said to contact Navy FCU and gave me the phone number XXXX, I called them and they said they didn't have me as a client and did not do an inquiry on me. I again contacted XXXX, they stated the definately received an inquiry from Navy FCU. They said i needed to contact FTC.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I DEMAND THESE FALSELY REPORTED LATE PAYMENTS BE REMOVED FROM MY CREDIT REPORT IN REGARDS TO MY NAVY FEDERAL CREDIT UNION XXXX CREDIT CARD FOR THESE DATES XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29403
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I'm a victim of identity theft. I disputed " membership '' charges as well as credit card charges for two credit card accounts that were fraudulently associated to me. I have no knowledge of the transactions, and can attest to the fact that I did not apply for nor use any credit given to me by Navy Federal Credit Union. They have failed to provide me with any proof that I ever opened any accounts with them. They have further failed to provide me any details as to how they came to the erroneous conclusion that I am responsible for the transactions that occurred. I have provided them with a police report and multiple dispute letters. Please advise on how you can assist me. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A