Date Received: 2021-09-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX Navy Federal denied a mortgage refinance because they are deducting my companies loss due to participating in The Paycheck Protection Program from my W2 salary. The IRS changed the PPP rules so it's not treated as income, therefore any losses due to me keeping my employees employed during Covid are shown as losses, even though the PPP program reimbused me for these losses. I explained this to them and they apparently uneducated on how PPP works. They also deducted a {$10000.00} grant from my W2 salary. So even though I have an over 800 credit score and no debt other than a truck payment I was denied a non cash out refinance. I have over $ XXXX equity in my house and was even going to pay closing costs out of my own pocket. They also refused to consider my XXXX W2 Salary and my companies 2021 year to date profit. They are clearly treating small business owner unfairly.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 14626
Submitted Via: Web
Date Sent: 2021-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello I believe I was scammed when trying to buy an apartment. I went onto website XXXX since its a military safe place to look for housing. Then I found this apartment on it. Then I signed a renter and lease agreement and then I was asked to send {$3100.00} to the landowner of the apartment to be able to move into this apartment on XX/XX/XXXX and move in XX/XX/XXXX. The only person I spoke to about these things was the real estate manager. Now the real estate manager is avoiding me and not giving my money back when I said I no longer want the apartment. My bank I use is navy federal and the bank I sent it too was XXXX XXXX XXXX account owner is XXXX XXXX XXXX. The real estate manager is XXXX XXXX. My bank has not tried to help me with this situation, I believe this was a scam. Please may you help me, thank you very much
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Hi good evening, So you would think with a credit card that has a limit of XXXX and is constantly being used for thousands of dollars in products with a quick payoff that NavyFed would take better charge of things. I called 2x telling Navyfederal that I was experiencing issues with the card declining my transactions for no reason at all. Their response was that I was inputting the card details wrong, blaming me and trying to indicate that I was an XXXX and at fault. I told them I never inputted any card details wrong and have always been using that card with all my transactions, they had no response for me. So I quickly requested a new card as I am in need of the card for everyday purchases and tired of the card declining with myself being blamed, lady on the phone said she will overnight me the new one after our call on XXXX. XXXX 2021, I called up today on XXXX XXXX 2021 asking the status of the card as I never received it, and the new representative said that the new card was not overnighted and that it will take 7 - 10 business days. I am beyond frustrated of this whole situation and now I have to wait for something I had nothing to do with. I have always spoke highly of NavyFed but you guys slipped on this one.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I Am a federally protected consumer, natural person and not affiliated with a third party. After sending a Equal Credit Opportunity Act letter XX/XX/XXXX making navy federal aware of the discrimination violation I am pursuing. Making note that banks are borrowers who issue bonds and debentures 12 USC 1431. No lawful money has ever been deposited from navy federal to XXXX XXXX yet Navy Federal denies credit to the the person that extended credit. Upon social account number and my signature pen on that application navy federal used that promissory note/ negotiable instruments for gain and provide nothing in return. I sent two letters specifically addressing my rights under commerce and trade 15 USC 1691a ( 3 ) Scope of Prohibition it shall be unlawful for any creditor to discriminate against ANY applicant
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello, my name is XXXX XXXX XXXX I have recently checked my credit reports and found that Navy is reporting credit card with 2 different account numbers ( XXXX & XXXX ) to all 3 Credit Reporting Agencies ( XXXX, XXXX, XXXX ) XXXX my name. This is not an acknowledgement of debt. According to the Fair Credit Reporting Act, only correct and accurate information may be reported on my credit report. After reviewing my credit reports, I am finding many incorrect items being reported, including but not limited to the following discrepancies : 1. The date opened reported by the CRAs are incorrect. They are also reporting different dates to different credit reporting agencies. 2. The payment history is incomplete, inaccurate, and reporting different information to each of the three reporting agencies. On the XXXX report its showing as derogatory while the others are showing as paid. 3. The Dates of last payment are inaccurate as they are reporting different dates to different credit reporting agencies. As these and other things are being reported incorrectly on the report, I request that you immediately cease reporting of these accounts until the completion of a thorough and complete investigation and validation of this information. If you are unable to furnish all correct dates and information, I respectfully request that you cease reporting and Delete these two accounts from my credit reports with all 3 credit reporting agencies ( XXXX, XXXX, and XXXX ). Thank you for your time, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77045
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem when making payments
Subissue:
Consumer Complaint: On XX/XX/2021, Navy Federal Credit Union failed to reverse my loan payment in the amount of {$280.00}, and stole the money out of my account without my authorization. I spoke to XXXX from XXXX and she refused to return my money. She then told me to hold on and will get a supervisor to talk to me about the issue. XXXX was a nasty supervisor who refused to reverse my money that Navy Federal Credit Union stole and instead hung up on me. I told her that I only had {$42.00} in my account and she didn't care. She said, that my loan was delinquent which was 1 day late. I didn't set up any activity to pay the loan and did not authorized Navy Federal Credit Union to deduct my money from XXXX XXXX XXXX. I will remove my XXXX XXXX XXXX checking account from XXXX XXXX XXXX. Prior to that, XXXX told me to write a letter requesting that my money be refunded. Navy Federal Credit Union has nasty employees and Supervisors like XXXX. I am a XXXX veteran and never been treated like that. In addition, I called and spoke to XXXX of the customer representation to pay the amount of {$83.00} towards that loan only.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited 3 checks totaling {$33000.00} at XXXX XXXX on XXXX XX/XX/2021 at a Navy Federal branch location with a Member Service Reperentative. The bank teller informed me there would be a 2 business day hold on {$33000.00} of the deposited funds. The deposit receipt clearly indicates the same, and says " {$33000.00} will be held from your total deposit and will be made available for withdrawal after 2 business days (XX/XX/XXXX ) ''. I called Navy Federal on XXXX XXXX and asked them why my funds were still not available. They informed me they extended the hold time to 5 business days, and my funds would not be available until XXXX XX/XX/2021. This is contrary to their posted " Funds Availability Schedule '' which clearly states " If your check deposit is made with one of our MSRs and we decide at that time to delay your ability to withdraw funds, we will tell you then. If we decide to delay availability of your funds after you complete your deposit, we will mail you a deposit hold notice by the first Business Day after we decide to take that action. '' I deposited my checks with one of Navy Federal 's MSRs, and was told they were going to delay the funds by 2 business days, not 5. There is no provision in Navy Federal Credit Union 's Funds Availability Schedule that allows them to change the hold time for an additional 3 business days. Additionally, I have yet to be mailed a " deposit hold notice '' as their own policy clearly states.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33543
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: I took out a loan with Navy Federal Credit Union when I was in the XXXX XXXX and lived in XXXX XXXX XXXX. I was medically XXXX and on medical leave and moved to XXXX. I never received any notice about this debt or an attempt to collect. As you can see on the XXXX court system they have the wrong address and an employer that I only worked for very shortly ; my father just went to sell a pIece of property and they had attached a judgement that I had no idea about to my fathers property. That isnt even in my name. For the wrong person and social. This loan is from XX/XX/XXXX. I have never received notice or communitcation in regards to this debt and was only just made aware when my father called and told me NFCU attached a lien on his personal property.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21061
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I applied for an auto loan and was denied because the vehicle is considered a commercial vehicle and I would need to apply and fill out documents for a commercial vehicle loan. The bank should not have pulled my credit report because they never attempted to process my loan. It was denied because the wrong forms were filled out. Please remove this hard inquiry from my account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX I sent XXXX dollars for property purchase from Navy federal to the XXXX bank under my name. XX/XX/XXXX I received a call from XXXX XXXX that they cant not accept the fund since it is over XXXX dollars due the restrictions and advised me that Navy Federal should have known this. XX/XX/XXXX I have let Navy Federal know that it was rejected due to the policy and I asked when the fund will come back. XX/XX/XXXX Still dont see the fund back and I talked to the international wire transfer department and the assistant said that my branch should have been aware that over XXXX dollars is not allowed for wire transfer to XXXX and they have to send the fund back including the comissiom XX/XX/XXXX The fund is still located at XXXX ( second back that Navy Federal used to do wire transfer ) and it still has not came back. XX/XX/XXXX I called the Navy Federal wire transfer and I was told that the fund might not come back if it was fraud. Then I was told that they sent the recall message to wellsfargo. It was not a fraud. It was the account under my name. Sending A bank to B. The maximum amount I could send was XXXX dollars and the Navy Federal branched in XXXX XXXX did not know and did not look up the regulations. At this point, they could not provide me the timeline and could not locate the funds. In addition, one assistant even told me there is a possibility I would not get the fund back. It is making me feel miserable. I sent the fund to purchase my first home here in XXXX and they even told me that the money I sent properly to my account would not come back to me. This process seems fraud and unfair to me and it occured due to lack of attention from Navy Federal. If I do not see the fund back for longer period of time, Ill open the lawsuit case.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A