Date Received: 2021-12-16
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I XXXX XXXX, the natural person, consumer, and original creditor am not a third party, nor is there a third party involved or assisting me with this complaint. I am filing this complaint by myself for myself. I XXXX XXXX the natural person, consumer, and original creditor of an open-end credit plan was denied my right of credit By NAVY FEDERAL FINANCIAL GROUP XXXX LLC, doing business as NAVY FEDERAL CREDIT UNION . I was notified of this transgression of my rights by NAVY FEDERAL FINANCIAL GROUP, LLC, doing business as NAVY FEDERAL CREDIT UNION, according to 15 USC 1601- The Truth in Lending Act by US mail XX/XX/2021. Based on 15 USC 1602 definitions of the Truth in Lending Act I as the natural person possessing an open-end credit plan was harmed by NAVY FEDERAL FINANCIAL GROUP , LLC, doing business as NAVY FEDERAL CREDIT UNION adverse action taken against me denying me my rights pf which the civil damages pursuant top 15 USC 1640 ( a ) ( 2 ) ( A ) ( iii ) are up to {$5000.00} NAVY FEDERAL FINANCIAL GROUP , LLC doing business as NAVY FEDERAL CREDIT UNION is now civilly liable to pay damages.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90631
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2021, I used my credit card identification number to obtain a credit card account under an open end consumer plan as defined in 12 CFR 226.2 ( 15 ) ( i ) and 12 CFR 226.2 ( 15 ) ( ii ) respectively ; ( i ) Credit card means any card, plate, or other single credit device that may be used from time to time to obtain credit. ( ii ) Credit card account under an open-end ( not home-secured ) consumer credit plan means any open-end credit account that is accessed by a credit card, except : ( A ) A home-equity plan subject to the requirements of 226.5b that is accessed by a credit card ; or ( B ) An overdraft line of credit that is accessed by a debit card or an account number. Upon receiving my statement for the month of XXXX, It occurred to me that there was a billing error on the account, the account was in a positive balance but NAVY FEDERAL CREDIT UNION sent a billing saying that I owe a debt, how is this possible? If there was a debt owed, why isn't it showing as a negative balance? I then sent a billing error notice per the requirements listed in 12 CFR 226.13, titled Billing error resolution, in the mail to NAVY FEDERAL CREDIT UNION on XX/XX/2021. In the billing error notice, I consumer requested Documentary evidence pursuant to 15 USC 44 : Documentary evidence includes all documents, papers, correspondence, books of account, and financial and corporate records. The notice was sent to CEO : XXXX XXXX, the CFO : XXXX XXXX, at : and the NAVY FEDERAL CREDIT UNION billing error center ( XXXX XXXX XXXX XXXX, VA XXXX ) in which I have evidence of their delivery per the green return receipts all dated received on XXXX XXXX. In addition to the billing error I notified NAVY FEDERAL CREDIT UNION that the credit card account is an open end credit plan as it is defined by 12 CFR 226.2 ( 20 ) as : Open-end credit means consumer credit extended by a creditor under a plan in which : ( i ) The creditor reasonably contemplates repeated transactions ; ( ii ) The creditor may impose a finance charge from time to time on an outstanding unpaid balance ; and ( iii ) The amount of credit that may be extended to the consumer during the term of the plan ( up to any limit set by the creditor ) is generally made available to the extent that any outstanding balance is repaid. This debt has been prepaid with my credit card upon the competition of the consumer credit transaction. This debt has also been discharged because the obligation for all indebtedness is that of the United States pursuant to 18 USC 8 which states : The term obligation or other security of the United States includes all bonds, certificates of indebtedness, national bank currency , Federal Reserve notes, Federal Reserve bank notes, coupons, United States notes, Treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drafts for money, drawn by or upon authorized officers of the United States, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United States stamps. With that being solidified, I consumer in fact, sent in the remittance slip on the bottom of my statement to be credited to my XXXX account because it was sent to me in a positive status and I am aware that the remittance slip is a check and not a bill. NAVY FEDERAL CREDIT UNION has violated my consumer rights on THREE separate occasions while I have extended my credit and good faith and expected them to do the same. Upon extending my credit in XXXX with NAVY FEDERAL CREDIT UNION, my open end credit plan was not honored, NAVY FEDERAL CREDIT UNION has not zeroed out the balance each month and has created a false and deceptive form leaving me to believe that I owe a debt that is not owed. Pursuant to 18 USC 8 ; any and all bills/ indebtedness is the obligation of the United States as this debt has been prepaid. I, consumer in fact, requested a credit limit increase in which I received a denial letter by NAVY FEDERAL CREDIT UNION on XX/XX/2021. This is an adverse action in accordance with 12 CFR 202.2 ( c ) ( 1 ) ( iii ) ; Adverse action. The term means : A refusal to increase the amount of credit available to an applicant who has made an application for an increase. NAVY FEDERAL CREDIT UNION has discriminated against me, pursuant to the Consumer Credit Protection Act and in accordance with the Equal Credit Opportunity Act as described in 12 CFR 202.2 ( n ) ; Discriminate against an applicant means to treat an applicant less favorably than other applicants.Despite the fact that I, the consumer, have extended my credit in good faith. Pursuant to 12 CFR 202.4 ( a ) titled Discrimination ; A creditor shall not discriminate against an applicant on a prohibited basis regarding any aspect of a credit transaction. In which a prohibited basis means ; means race, color, religion, national origin, sex, marital status, or age ( provided that the applicant has the capacity to enter into a binding contract ) ; the fact that all or part of the applicant 's income derives from any public assistance program ; or the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act or any state law upon which an exemption has been granted by the Bureau. I have exercised my right as a consumer to extend consumer credit in which NAVY FEDERAL CREDIT UNION has retaliated with an adverse action which is a direct violation of 12 CFR 202.4 ( a ) and is civilly liable up to {$10000.00} pursuant to 15 USC 1691e ( b ). On XX/XX/XXXX, NAVY FEDERAL CREDIT UNION sent a debt validation letter when documentary evidence was requested by me. In addition, despite receiving my remittance together with the billing error notice, NAVY FEDERAL CREDIT UNION proceeded to transfer the minimum balance in the amount of {$90.00} from my NAVY FEDERAL CREDIT UNION checking account to my flagship credit card account, this is theft and fraud by NAVY FEDERAL CREDIT UNION. In addition, NAVY FEDERAL CREDIT UNION has sent several alleged bills to my address and has now restricted the flagship card due to non payment. Because NAVY FEDERAL CREDIT UNION did not provide the proper documentary evidence as requested, they have now forfeited their rights to collect any amount on the account as it is clearly explained in 12 CFR 226.13 ( d ) ( 3 ) titled acceleration of debt and restriction of account prohibited which states : A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. NAVY FEDERAL CREDIT UNION has not complied with the communication in request for documentary evidence and has restricted my flagship account in order to receive an accelerated payment for an alleged debt, this is a direct violation of 15 USC 1666 ( e ) and NAVY FEDERAL CREDIT UNION has now forfeited ANY AND ALL rights to collect on this account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30060
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/XXXX I sent a letter to Navy Federal to which they received it on XX/XX/XXXX asking for validation of the account. Navy federal failed to respond appropriately to the dispute and even went as far as to take money out of the account, which I had no knowledge of, even though the dispute stated that all collection shall cease until this gets resolved. Due to them taking the money out of the account in the amount of {$10.00}, Navy Federal Re-aged the alleged debt on my credit report which dropped my score significantly by XXXX points. This is a violation of the Fair Debt Collection practices Act. 15 USC 1692e ( 2 ) ( a ), see -- -- XXXX XXXX XXXX XXXX ( 2005 ) On XX/XX/XXXX Navy Federal Sent me an Email, That's it an Email, They failed to send me the things I asked for according to the Debt Validation. so on the XX/XX/XXXX and they received it on XX/XX/XXXX. I sent them a Notice of fault and opportunity to cure to which I gave them notice that if they didn't respond is an administrative judgement. Navy Federal has failed to do a proper investigation and I feel very violated as an consumer and the original creditor, because I even stated in the letter that banks can't lend money and Because Navy federal won't give me within the time allotted, I will be seeking litigation for damages. This has caused me XXXX and Anxiety due to them not complying and Violating my rights under the Fair debt collection practices act and the Fair credit reporting act.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60099
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I applied for a new car loan with Navy Federal Credit Union ( NFCU ) in the amount of {$40000.00} with a trade in ( XXXX XXXX XXXX ) as well as a {$5000.00} cash down payment. I have an income of {$4200.00} per month and my monthly housing cost is {$1000.00}. During the application I was instantly denied. I initially thought this denial would be due to my XXXX credit report being locked. I mistakenly forgot to unlock it prior to the application. However once I received the statement of credit denial, the reason listed is " EXCESSIVE CREDIT OBLIGATIONS IN RELATION TO INCOME ''. This information confused me due to my DTI being well below 35 % based on information in my application. Additionally, this decision was made without NFCU having access to my credit report. I called NFCU for an explanation on my " excessive credit obligations '' and after being transferred to many different representatives, I was told by XXXX who represented herself as a supervisor, that my DTI is too high. I asked for a review and explanation either by phone or in writing as to how it was determined that my DTI was too high and was told that there is no one above XXXX who will talk to me on this matter. I was also advised that there is no recourse or escalation process that will get a response. I mentioned that the decision felt discriminatory without using my credit report or any further explanation on how my DTI is considered too high and was told that no financial institution is obligated to explain. I requested a complaint be filed for suspected discrimination and was told that I may be contacted but no one would discuss the credit denial with me any further and if I wanted an explanation beyond the letter I have, that I had to re-apply for credit. I will not re-apply without an actual explanation on the denial in the first place. I would like this complaint to initiate an investigation into the lending practices for NFCU.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43230
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/2021, I received an email notification from the Navy Federal Credit Union ( NFCU ) that for free XXXX year XXXX XXXX member if I use my NFCU Flagship credit card for the XXXX XXXX purchase or renewal. The email red, Make getting your summer essentials simple with a free year of XXXX XXXX. Just pay the annual membership fee with your XXXX credit card, and well reimburse you. Thats up to a {$130.00} value! Already Have Prime? Renew your annual membership with your card before XXXX XXXX, 2021, and well credit your account. On XX/XX/2021, I renewed my prime membership using my NFCU XXXX credit card. I followed up in XXXX with XXXX as to why I did not receive account credit, and they explained it will take XXXX weeks. I also followed up in XXXX and was told that I should receive credit with XXXX business days. After XXXX business days, I called and was informed I will not receive the credit since I took advantage of promotion in the previous year. However, there was no overlapping in service, and this email was different from previous promotion email. Promotion did not specify that those that have use the promotion in the past do not qualify. Also, if that was the case, why send me the promotion again as NFCU already have information that I used promotion the previous year. I explained to them the advertisement did not state so, and that I only renewed XXXX XXXX because of the promotion. I asked for escalation and was placed on hold for over an hour to be told there is nothing NFCU can due. This is unacceptable as I was misled to sign up for XXXX XXXX and did not receive account credit for the cost. I have no choice at this point but to involve CFPB.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20874
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account is not mine. The name of company is XXXX XXXX and this account was opened on XX/XX/XXXX. I am a victim of identity fraud and I have spoke with both creditor and credit bureaus about this account and it has been removed from all three bureaus but has been put back on my XXXX only. I requested for more information pertaining to this account from both creditor and credit bureaus and nothing has been sent in over 90 days. Navy federal credit Union was opened XX/XX/XXXX and its reporting inaccurate/incorrect information pertaining to late payments and I requested for proof by creditor and credit bureaus and both told me they cant provide further information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I tried contacting the creditor Navy Federal Credit Union to inquire about the account in question and was told they don't have any legitimacy or verifiable information that ties this account to me. When I spoke to a representative I asked if they have any kind of contract, full account number, and/or my full SSN associated with this account and I was told that it has been transferred to another company called The XXXX XXXX based in California. I then proceeded to call The XXXX XXXX about the erroneous account and was told they only have a partial name of said person with the charge-off account in question. I then asked could you produce any legitimacy or verifiable information in regards to my full legal name, Full SSN, full account number, or a contract with a wet signature of mine with this erroneous account? They told me they do not have that information and to call Navy Federal. I have been getting the runaround with Navy Federal and The XXXX XXXX about this account. I tried contacting the Credit Bureaus as well which stated according to Identity Theft pursuant to FCRA 605B ( 15 U.S.C 1681 C-2 ) stated that account needed to be deleted in 4 days if they can not produce verifiable documents associating me to this account. XXXX has deleted the account, but XXXX and XXXX have failed to do so. Ive also filed a Mistaken/Identity Theft report with the Federal Trade Commission ( FTC ) to expedite this, as I attached a copy of that report to this e-mail to get this deleted/removed from my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33578
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a primary home loan to refinance for a better rate with Navy Federal. I was initially told when l filled out the application lowest rate would be 2.75 and the highest rate would be 3.00 %. I went through all the paperwork and applied for a 30 year as my primary residence. I was asked the same questions twice. I waited a long time and then was told by the second person to manage my loan that the underwriters wanted to write a loan as an investment property. I told the loan officer l have lived at that property for over 15 years. I have a small mother in law apartment that l rent out on the property. It is not an investment property! It is a place of quail and hawk, stag and fox! I told the woman l did not apply for a 15 year investment property loan. I wanted a 30 year mortgage. The exact same mortgage as l currently have with XXXX XXXX! I just received word they would not write the 30 year! I have probably 7 times the income required and credit ratings well over the XXXX mark! It is outrageous and egregious to be turned down with such high income and excellent credit. The process was not smooth! It dragged out and even though ANYONE WILL FINANCE ME, I DO NOT THINK IT FAIR TO HAVE ANOTHER HARD INQUIRY ON MY CREDIT! I only ask for people with some intellectual capabilities to respond and not tell me to " reapply ''!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 96003
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: A signed affidavit was sent and delivered to XXXX, XXXX XXXX of the company on XX/XX/2021 about a credit card account and an alleged debt owed. There was a 5 business day time period to rebut the affidavit with an affidavit fact for fact pursuant to 15 U.S. Code 1681i ( 6 ) ( A ). Without this you agree to fault judgment in the favor of interest of I the consumer, holder in due course, attorney, and administrator in fact as an unrebutted affidavit stands a truth in commerce.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48603
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Hello, What is the reason a XXXX looks at 2 year history of employment .... ... how likely it is that you'll continue to make that amount of money. And many are paying more attention to your current employer. Ok, so if this is the case, why would you deny me a loan in which you approved on XX/XX/2021. Now on today XX/XX/XXXX after sending a letter of why I had an employment gap, notating that I have XXXX. All of a sudden I am denied? I will be taking this issue further in legal pursuits. I feel discriminated against. I informed you all before you took another jab at my credit scorXXXX. Now how can I find another suitable XXXX? It should have been a simple no, but as soon as I mentioned XXXX, my loan was denied and closed. XXXX XXXX XXXX XXXX delivered the news in a very unprofessional manner. He said the phone conversation was recorded, so please listen to it. I will continue to email every person within this company until I receive a proper explanation. Attached is the letter I sent yesterday. You tell me where you felt I was to be denied reasonably. Thank you all for your time. And if you know of any other important contact names that I should be aware of, feel free to email me and let me know. Otherwise, please forward to direct personal.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A