Date Received: 2019-11-04
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I recently reported fraud with my checking account. I am waiting for the bank to credit my account. In the meantime, I have contacted all my lenders and credit card companies. All except Navient are willing to work with me. My other student loan company offered the option of deferring my loan. Navient just calls almost everyday. The phone calls also included robocalls. Today l received seven calls. I was at work and spoke to someone at the end of my work day. I explained the situation again. They have called me 32 times since XX/XX/XXXX. Here is a brief overview of dates and number of times Navient has called me per day : XXXX 2 calls XXXX 3 calls I explained the situation XXXX 3 calls I explained the situation XXXX 3 calls XXXX 1 call XXXX 1 call and I explained that I was still waiting for the fraud investigation to end and for the bank to credit my account. The Navient representative basically told me " That won't stop the phone calls. '' XXXX 4 calls XXXX 4 calls XXXX 2 calls XXXX 2 calls XXXX 1 call XXXX- 7 calls I received all the calls while I was at work and answered the last one at the end of my work day. The representative gave me the option to opt of of robocalls and texts only after I said I would contact the Federal Trade Commission. I explained that I am still waiting for the fraud investigation to finish and for the bank to credit my account. I feel that this is harassment and Navient needs to give borrowers options in this type of situation. It is already stressful enough.
Company Response:
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2019-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: There is something fishy going on a Navient. I have tried to payoff my student loans twice this year. And both times they come back to me and say I owe more fees and interest. My last attempt was this month. After sending in the stated amount they said I owed to pay this off - they now say I own another XXXX on the last assessment of XXXX following is the email I just sent them. " I've tried twice, both unsuccessfully, to pay off my student loans this year. The problem is an odd one. I pay what you say on the web site is due to pay them off - and then you bill me another balance due. Just this month was the second time this has happened. Earlier this year I sold a property and attempted to pay off the loans and was billed XXXX above what your web site said was due. When I called and said I had requested a payoff before I sent in the payment, your customer service agent was not familure with that term. This month I tried to payoff that XXXX and I am billed another XXXX on the last XXXX I was billed. So my question is how will I ever be rid Of you if we continue down this path so I am sending this email to the CPFB as well so maybe someone can address my concern. I want off your rollercoaster so I can tie this up before I retire. '' So CPFB something is fishy here. XXXX XXXX
Company Response:
State: VA
Zip: 23234
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-05
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter collecting on a debt owed to the IRS, even though the debt is not mine. I know this not only because all of my taxes have been paid to date, but also because the letter does not identify me properly and has the wrong SSN listed. This seems to be a shady practice of claiming to collect on a debt that does not exist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90807
Submitted Via: Web
Date Sent: 2019-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: The student loan company Navient refuses to work with me concerning my private student loans. After going back to school to get a credited degree, and having these loans deferred the loan has grown to a very large amount due to outrageously high-interest rates. Their only program available allows interest-only payments of {$2500.00} a month which I am unable to afford. When calling to discuss my repayment options, I was told several times they were unable to discuss any options with me because the loan was current. I was also told they would call me at the beginning of the month to assist in finding the lowest options because repayment plans change every month. Instead, no one called and when I did call at the beginning of the month I was told any repayment options applied today wouldn't apply until next month. Their practice and tackets are predatory, they are dishonest, unhelpful, and take advantage of the borrower.
Company Response:
State: MS
Zip: 38655
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: PCR calls several times a day. We called them back and they checked all associated phone numbers with us and they don't have any of our phone numbers on file. So we don't have a debt there that needs to be collected. The rep stated she would forward this information to management so the calls would stop. They continue to robo call daily.
Company Response:
State: OH
Zip: 43302
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: They call me SEVERAL times a week claiming that Navient and other companies are being sued, and I know it's a scam. I ask them every time to put me on a do not call list, and yet they continue to call.It 's always from a Washington DC phone number, and i block it every time, but they always change it up and get through. I'm so sick of it.
Company Response:
State: OH
Zip: 44130
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Back in XXXX, my wife and I were expecting our XXXX XXXX and we moved from XXXX to XXXX back in XX/XX/XXXX to prepare for the baby. XXXX was a tough year financially, I was paying extensive medical bills for 5 XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX, and my wife was not working because she was XXXX. She was a XXXX XXXX but decided to XXXX full time, so she was not getting paid for maternity leave. I had just completed XXXX school, so I knew I had to start paying back my student loans asap. A friend of mine told me about this company called XXXX XXXX XXXX. His wife was a XXXX as well and told us that they found a company that was able to get their monthly payments down due to financial hardships. They entered a Student Loan Forgiveness Program, where if you owe $ XXXX or more in federal student loans, the DOE and Federal Govt have income based benefit programs where a large sum of our debt would be forgiven. The number I was given to call was XXXX XXXX @ XXXX. I was skeptical of the whole thing so did some online research and also had friends using them so I thought they were legitimate. XXXX XXXX XXXXXXXX I called XXXX that month ( roughly XXXX of XXXX ) to see if my wife and I could get approved. We mentioned to them that my wife and I were dealing with minimal income, paying off medical bills and preparing for our child, and noted that we could not exceed {$200.00} per month on student loan payments. My agent assigned to my account was XXXX XXXX, and I had to give her all of my information including monthly income, household size, etc. I was advised that I was approved to pay $ XXXX/mo for 240 months. As long as I make all my payments in the 240 months, the remainder of my debt would be forgiven. I received an email from XXXX XXXX XXXX on XX/XX/XXXX that I have completed my consolidation and my new servicer was Navient.The catch was we had to pay XXXX XXXX XXXX a monthly fee for using their services, where they explained it was to ensure we kept the lowest monthly payments each year. I was under the impression that as long as I pay $ XXXX/mo to Navient for 240 months, the remainder of my debt would be forgiven. In the meantime, I had to pay several months of installment fees to XXXX XXXX XXXX, as well as {$40.00} a month until the contract was up. Fast forward a year, I was contacted by XXXX XXXX XXXX to renew my financials for next years monthly payments. I submitted all of my documents to them on time and noticed on Navient.com that my monthly payments went from $ XXXX/mo to over {$1200.00} per month! Obviously I could not afford this, and called Navient immediately. They explained this is because I have not renewed my contract, once I did, they estimated my payments could be anywhere from $ XXXX {$800.00} per month. Given the fact that nothing had changed on my end financiually, I was shocked to learn that my payments would go up by over {$1000.00} per month. I asked the Naivent rep to tell me what my previous application listed, since payments were so low last year. She said that I listed I was single, lived in XXXX and made only $ XXXX per year with 5 dependents. No wonder why my payments were so low XXXX XXXX XXXX must have falsified my records, in order to get me to do business with them and continue to pay them. I have been called XXXX XXXX XXXX and emailing them for months, now their phone number says the following : " The operations of this business have been temporary suspended. On XX/XX/XXXX the Consumer Financial Protection Bureau and state of MN filed a complaint and the US District Court issued a temporary restraining order. '' The receiver gave a website to find periodic updates on the matter, which is XXXX. The only reason I worked with them was because they found me a way to pay under {$200.00} per month, and also with the agreement that after 240 months of paying this amount, the remainder of my debt would be forgiven. Now, after 1 yr of paying both XXXX XXXX XXXX and Navient, my total debt owed has gone up several thousand dollars! How can that be?? I made an agreement to pay a certain amount of money with the collective understanding the remainder of the debt would be forgiven. This is all showing to be false and now I have to file for forbearance in order to get this back under control. My wife and I both have lost a lot of money and now are in danger being that neither of us can afford what Navient is asking from us monthly.
Company Response:
State: MN
Zip: 55075
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient put me in to forebarence and did not credit me with my payments towards my public service loan forgiveness program. They never would process me for the income driven repayment plan at first, it took forever and finally I got in the program.
Company Response:
State: OR
Zip: 973XX
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-04
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been assessed fraudulent late fees since XX/XX/2012. There are twelve of these!! I was never informed of these late fees until I called Navient recently! My credit history shows I have never been late on any loan or credit card payments. This is a ruse. I have been paying on this account for 15 years and my account has not gone down. Navient told me I had to pay {$1300.00} to ever bring my account down. Capitalized interest on my XXXX dollars loan at 2.8 percent or so is often {$270.00} every few months. That is outrageous and a deliberate attempt to destroy me.
Company Response:
State: IL
Zip: 61611
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I feel that I am possibly being cheated by my private student loan lenders, Navient and XXXX XXXX XXXX. I have 5 student loans with Navient from my XXXX and XXXX degrees. The total amount I took out with the company was {$87000.00}, and I have so far paid back {$48000.00}, but I currently owe {$130000.00}. I have 2 student loans with XXXX XXXX XXXX from my XXXX degree. The total amount I took out with the company was {$40000.00}, and I have so far paid back {$28000.00}, and I currently owe {$38000.00}. I have never been late on any of my payments, and I have tried to negotiate with Navient to help me make the monthly payments, but they just keep suggesting that I extend the lifetime of the loans and remain on interest only payments. I also believe that the interest rates on at least 3 of the Navient loans are excessive and possibly illegal in my home state of Pennsylvania, where the legal rate of interest is 6 %. The three loans I am concerned about have interest rates of 9.63 %, 10.88 %, and 11.63 %. Finally, another key issue of concern is the fact that I never took out loans with Navient, but with Sallie Mae and they sold them to Navient without my permission. Attached, please find a summary of information related to each of the individual loans. I should note that I was in full time education from XX/XX/XXXX- XX/XX/XXXXat XXXX University ( XXXX XXXX XXXX ), XX/XX/XXXX-XX/XX/XXXXat University XXXX XXXX ( XXXX XXXX ), XX/XX/XXXX-XX/XX/XXXXat University XXXX XXXX ( XXXX XXXX ) and XX/XX/XXXX-XX/XX/XXXXat University XXXX XXXX ( XXXX ).
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A