Date Received: 2023-06-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I refinanced my mortgage with XXXX to get it away from Nationstar Mortgage dba Mr. Cooper. Then XXXX makes Mr. Cooper the loan servicer and eventually sells the loan back to Mr. Cooper. Immediately following the transfer to Mr. Cooper they have repeatedly misapplied funds by NOT applying additional funds sent with the monthly payment to the PRINCIPLE! Instead it is applied to the " next monthly payment ''. This practice continues almost MONTLY even though I have been assured REPEATELDY that " any additional funds received would be applied to principle ''. I am told that " if I paid on the Mr. Cooper website the problem would not happen '', but I would not trust Mr. Cooper with my personal information if my life depended upon it. I am making additional payments to get this account closed and away from Mr. Cooper as quickly as possible. It appears they are trying to stop any loss of interest by NOT applying funds to the principle. In my opinion these are fraudulent actions because they continue to misapply funds.
Company Response:
State: OH
Zip: 45385
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was approved for a forbearance during XXXX, but was also terminated from my job. My dad ( a veteran ) died from XXXX, so I requested an extension for the forbearance and was approved. I was denied unemployment and during the appeal process, a librarian helped me fax some papers. She informed about the Mortgage Loan Assistance for Alabama. I applied but was denied because they said my loan was over the {$50000.00} maximum. I went to XXXX XXXX XXXX for assistance. I was told the mortgage company could accept the {$50000.00} and apply the partial amount to me ( since it would primarily have been for escrow due to taxes & insurance ). Then, I could modify anything over the {$50000.00} and get back on track. Mr Cooper REFUSED to assist me! They demanded the full past due amount and would NOT accept any smaller payments! They offered to redo my entire loan for another 30 yrs & a higher payment, & higher interest rate! XXXX stated they could have offered XXXX XXXX arrangement on the past due, or a equity line of credit for the past due to catch up, but it seemed they were forcing me into foreclosure. They were ignoring ALL the payments that I had made from XXXX! As a result I had to file bankruptcy AGAIN in XX/XX/XXXX! To date, Mr Cooper has not sent me any modification papers! I was told I would receive them in XXXX & my XXXX trial payment would have been due by XX/XX/XXXX. I called and they said They could not speak to me, only my bankruptcy attorney, due to the bankruptcy filing. My attorney filed the affidavit authorizing me the ability to communicate with Mr Cooper and receive statements or any documents pertaining to a modification. Today is XX/XX/XXXX and I STILL have NOT received ANYTHING!
Company Response:
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: lender refuses to provide the amortization schedule for my mortgage
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I submitted my application to Mr Cooper for help with my mortgage because on XX/XX/XXXX I lost my Mother and I had to pay her funeral cost out of pocket. This hit me really hard and I started calling Mr.Cooper explaining my situation tryna get some help. I had received a modification in XXXX because I completely lost my job because of the pandemic. I had used my 12 month forbearance and I kept asking Mr Cooper for help but Mr Cooper told me no other help was available and started foreclosure proceedings. I had to hire a third party for help XXXX XXXX. XXXX XXXX and her team worked diligently trying to get me help. Only then did I find out that there was an extra 180 days available to me if needed because my loan is federal backed. XXXX was able to get my foreclosure paused and got me the forbearance. I have tried every kind of option that supposed to be available to me and I have been denied everything! I have my application with them right now for the FHA program that has just been put in place and I submitted my application to them as soon as I got sent the application. This home has good equity in it and I feel Mr Cooper doesnt care at all about struggling families. They are proceeding with the Foreclosure and Ive submitted my application to them for help. They are saying they are going to try and process my application in a timely manner but foreclosure proceedings will continue and Im trying to understand why would you proceed with foreclosure if there is help I may qualify for? I dont understand this company! Somebody please help us struggling home owners who have suffered so much loss already! Thank you
Company Response:
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I mad a {$1700.00} payment in XXXX through my XXXX XXXX XXXX the mortgage company Mr Cooper sent it back to the bank. I resent it again. They said they have not received it. I sent another payment {$1700.00} through XXXX XXXX XXXX they have not yet been able to find that payment either. I had the banks talk to them and let them know the money was sent on time and funded. Mr. Cooper has yet to find either payment.
Company Response:
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We believe that NationStar is doing bad business practices. We have never heard who they were until a few days ago. Right path didnt give us they name. This is a loan that should have been written off in our bankruptcy of 2014 as it was a loan between XXXX and my husband. XXXX changed paperwork to a mortgage and quickly sold it to XXXX XXXX XXXX XXXX who had an affiliation with XXXX XXXX XXXX who in turn sold it to XXXX XXXX XXXX who in turn apparently sold it to Rightpath who we are finding out has an affiliation with NationStar. If one notice on the justice system XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX and now NationStar have been sued these kind of bad business practices. We ask for assistance for anyone that had any of these three companies trying and have taken their homes from them.
Company Response:
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I applied for the Illinois Housing Assistance Fund in XX/XX/XXXX, I was approved in XX/XX/XXXX. The ILHAF requested my mortgage accounts due on my account XX/XX/XXXX and Rightpath Servicing will not provide it to them. I have called 5 or more times since XX/XX/XXXX and was originally told by several representatives that they are talking to ILHAF and that it was being taken care of. This Tuesday I received a letter from Rightpath stating that they referred my account to foreclose. I also received a letter from a lawyer who Rightpath hired to collect my mortgage payments. I called twice XX/XX/XXXX to ask why my account details have not been sent to ILHAF, I have still not received any answer from them. I believe the company is trying to start foreclosure on my house because they will not provide my account details to the Illinois Housing Assistance Fund so they can receive payment on my mortgage.
Company Response:
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am continuously having payments misapplied or not applied at all with my Mr Cooper account. I'm not sure what to do at this point because it's created so much stress in my life that I suffered a XXXX XXXXXXXX. Nothing I do seems to resolve this escrow or payment issues. DATE AMOUNT PRINCIPAL INTEREST ESCROW OTHER REMAINING BALANCE Unapplied Funds XX/XX/XXXX {$260.00} {$0.00} {$0.00} {$0.00} {$260.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$100.00} {$0.00} {$0.00} {$100.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$1500.00} {$0.00} {$0.00} {$1500.00} {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$1500.00} ) {$0.00} {$0.00} ( {$1500.00} ) {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$100.00} ) {$0.00} {$0.00} ( {$100.00} ) {$0.00} {$100000.00} Unapplied Funds Payment Reversal XX/XX/XXXX ( {$260.00} ) {$0.00} {$0.00} {$0.00} ( {$260.00} ) {$100000.00} Unapplied Funds XX/XX/XXXX {$260.00} {$0.00} {$0.00} {$0.00} {$260.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$100.00} {$0.00} {$0.00} {$100.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$1500.00} {$0.00} {$0.00} {$1500.00} {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$950.00} ) {$0.00} {$0.00} ( {$950.00} ) {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$640.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$640.00} {$640.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$560.00} {$0.00} {$0.00} {$560.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$330.00} {$0.00} {$0.00} {$330.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$600.00} {$0.00} {$0.00} {$600.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX {$930.00} {$0.00} {$0.00} {$930.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$220.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$290.00} ) ( {$290.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$930.00} {$0.00} {$0.00} {$930.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$220.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$290.00} ) ( {$290.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$450.00} {$450.00} {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$640.00} {$640.00} {$0.00} {$0.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$210.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$450.00} ) ( {$450.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$450.00} {$450.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$430.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$430.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$770.00} {$200.00} {$430.00} {$130.00} {$0.00} {$100000.00} Unapplied Funds XX/XX/XXXX {$640.00} {$0.00} {$0.00} {$0.00} {$640.00} {$100000.00}
Company Response:
State: FL
Zip: 34667
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We did a refinance back in XX/XX/XXXX 2022 of the new home that we had purchased in XXXX of 2021. The lender we purchased our home from sold our loan to XXXX. So we pursued doing a cash out refinance with them and closed on that loan with XXXX XX/XX/XXXX 2022. To ensure that our taxes and insurance was accounted for we opted for Impounds to make sure they were covered. Our mortgage payment went up about {$300.00} ish dollars more a month bringing it to {$2900.00} a month. We have lived here for not quite two years now. Yesterday I got an email from XXXX saying that our payment was going to be updated due to the recent Escrow Analysis they had done on XX/XX/XXXX. I was beyond shocked and worried sick to find out that there was a {$7000.00} shortage in our escrow account and that we had to either pay {$7000.00} before XX/XX/XXXX or our mortgage would be going up to {$3900.00} a month to cover that deficit. When doing further research, I found out that even if we pay the {$7000.00} escrow shortage our mortgage payment would still be going up to XXXX XXXX.That is {$410.00} more a month than we are paying currently and we are struggling to even keep up with the {$2900.00} as everything has gone up. I worked as a XXXX XXXX XXXX and XXXX XXXX XXXX for almost a decade so I wondered how could this have happened when taxes and insurance are supposed to be collected up front in reserves to account for this. I am fully aware that XXXX has no control over what the property taxes and hazard insurance may fluctuate and increase to overtime but when I looked at the Closing Disclosure from when our loan closed back in XXXX I see that the Loan officer did not take out nearly enough to cover taxes and insurances and have enough in reserves to account for the fluctuations in taxes and insurance that inevitably were going to happen over time with the escrow account already starting out with not enough funds since we closed. We believe that the loan officer / XXXX undercut the taxes and insurance so that we would qualify for the loan to keep the debt to income ratio low and payment below {$3000.00} and to obtain the business. Knowing full well on the back end that this was going to set us up to fail in the future and put us in the immense severe financial hardship down the road. This loan should have never been approved .We regret doing it and now we may quite realistically lose our home because of it. We just want to start the conversation about what recourse we may have to rectify this devastating situation or at least inform others so that they don't go through the same thing we are now having to go through.
Company Response:
State: CA
Zip: 93455
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Following up on previous complaint XXXX. I wanted to add more evidence proving the error. I sent this directly to Mr Cooper Mortgage on XX/XX/2023 through the portal. I am attaching here for review as well. Thank you XXXX XXXX XXXX Requesting response and review to error discovered. The shortfall amount is incorrect. And assistance with the additional monthly payment you are saying I need to make due to a large escrow account miscalculation. Thank you XXXX
Company Response:
State: CA
Zip: 94044
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A