Date Received: 2021-08-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/2021 RE : Foreclosure Sale XXXX No : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX ext XXXX Mr Cooper Account Number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No : XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX Please stop the sale of our home. Request attached to this email. Please help, the auction sale is scheduled for Monday, XX/XX/2021. I am at a critical point of our home ownership. I have in good faith tried to negotiate a modification for the life of my loan that is fair to the investors, servicer, and my family. I do understand that the bank does not have to offer or even extend any modification terms. I am not looking for handouts and we are fully aware of the moral hazard implications do not want to contribute to it. I have utilized both chapter XXXX and chapter XXXX bankruptcy filings to place my family in a financial position to afford the mortgage, and to avoid foreclosure I have reduced and cut expenses in every way possible. I have utilized every legal remedy to save our home. We have been told, by HUD agencies and credit counselors, that our front and rear end ratios regarding our income is sufficient to receive an affordable modification, however, the investor group has rejected every viable option to receive a life of the loan, an affordable mortgage solution to date. On Monday, XX/XX/2021, if no resolution is in place by that time, our home will be sold. I have exhausted efforts to achieve an affordable mortgage, because the investors, to date, have denied any affordable mortgage for the life of the loan, because they have only extended payment plans that have been temporary and offered no long term solution. If given the chance for a fair solution, we will be able to sustain mortgage payments for the life of the loan. I am now at the mercy of the servicer, the investors, and any efforts that can be extended at this point. I pray that the investor team will have compassion and really work to help us maintain our home with a proprietary mortgage modification solution that is long term, affordable for all the stakeholders to include the investor and servicer. Please help, as this will be my last opportunity to maintain our home. Although I have never received a sustainable modification to date, I am hoping a final effort can be made for a modification on behalf of my family and our family of XXXX is not displaced. Our primary goal is, and has always been, to maintain our home and not displace our family. I realize this is an uphill battle, but I will not be able to be at peace if I do not try to use every possible option until the options have been exhausted for a modification that is for the life of the loan. This issue has created tremendous anxiety and uncertainty, and I have the tremendous weight of this burden to ensure the stability of my family. I feel things are starting to cave in around me now and to have my family displaced during a pandemic is adding more to the fear. If you can make a final attempt for a modification on my behalf, I would like to pursue the optionit is at least worth the effort. Please help. Sincerely, XXXX XXXX Property Address : XXXX XXXX XXXX XXXX CA XXXX ( XXXX ) XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/2021 XXXX V. NATIONSTAR MORTGAGE LLC, d/b/a Mr. Cooper complaint prepared by XXXX XXXX, XXXX. for the Consumer Financial Protection Bureau ( CFPB ). Let me start by introducing you to Nationstar Mortgage LLC, d/b/a Mr. Cooper ; a predatory, destructive, misanthropic organization that has destroyed the lives of countless borrowers who have had the misfortune of having their mortgage loans serviced by this rogue company. The following URL links to one of the hundreds, perhaps thousands of online sites showing the pain, suffering, and damage being caused by Nationstar Mortgage LLC, d/b/a Mr. Cooper : XXXX : XXXX In my opinion, Nationstar Mortgage LLC , d/b/a Mr. Cooper requires strict regulatory oversight and investigation by the CFPB. Now, my complaint : ISSUE # 1 : I have been attempting to discuss my post-forbearance options with the Nationstar Mortgage LLC, d/b/a Mr. Cooper. I am XXXX years old, and I dont want to lose my house. It has been my understanding that XXXX ( I have a XXXX XXXX loan ) has directed the servicers of its loans, such as Nationstar Mortgage LLC, d/b/a Mr. Cooper, to provide a range of post-forbearance options so that borrowers have a meaningful opportunity to explore ways to avoid post-forbearance foreclosure. Unfortunately, Nationstar Mortgage LLC, d/b/a Mr. Cooper hasnt gotten the memo about all of the different post forbearance programs that XXXX has worked so hard to set up for its mortgage loan servicers and, in my opinion, is operating a highly suspect, potentially illegal mortgage loan servicing operation that they are attempting to hide by what appears to be an attempt to insulate their Dedicated Loan Specialists from regulatory and law enforcement scrutiny. Because time is of the essence and I want to determine my post forbearance options so I can take the appropriate action to save my home from foreclosure, on XX/XX/2021 I sent an e-mail message to Mr. Cooper to determine the post-foreclosure options available to me. In response to my message seeking post forbearance mortgage remediation, Nationstar Mortgage LLC, d/b/a Mr. Coopers Associate General Counsel, XXXX XXXX XXXX replied ( in pertinent part ) : ..Mr. XXXX, XXXX We show that your Pandemic Forbearance has been extended until XX/XX/2021 as you stated. Are you looking for what options are available to you upon the Forbearance plan lapsed? If so, the options available per the investor are : Payment deferral up to 18 months to the end of the loan Pandemic flex modification, if we can reduce the current payment as per XXXX guidelines After receiving Ms. XXXX e-mail message stating that there were only 2 post forbearance options available to me, I didnt think that Ms. XXXX was providing me with all of the forbearance options available to me. I continued my inquiry to determine if there were additional post forbearance options available to me. On XX/XX/2021, in response to my further inquiry, Mr. Coopers Associate General Counsel, XXXX XXXX XXXX responded by confirming her earlier message telling me that there were only XXXX post forbearance options available to me when she wrote ( in pertinent part ) : Good morning, Your options have been provided XXXX XXXX XXXX VP, Associate General Counsel XXXX XXXX XXXX XXXX. XXXX, TX XXXX ( O ) XXXX Ms. XXXX is a Member of the XXXX XXXX and the Vice President, General Counsel for Nationstar Mortgage LLC, d/b/a Mr. Cooper. As such, she is expected to have expert-level knowledge about the post forbearance programs available to Mr. Cooper customers and should also act in conformity with the spirit and intent of the CARES ACT and the post forbearance options made available to XXXX XXXX borrowers in forbearance. It is my opinion that by refusing to provide me with all of the post mortgage forbearance options that are available to me and by stating that I was only entitled to the two post forbearance options she presented, Ms. XXXX engaged in a material misrepresentation of the facts and violated her duty as an attorney, to be honest, and truthful in her dealings with the customers of the company she represents. It is also my belief that, by lying to me about my post forbearance mortgage options, Ms. XXXX violated the public trust as well as the spirit, intent, and letter of the CARES ACT and the Real Estate Settlement Procedures Act ( RESPA ), Regulation X. ( 12 CFR Part 1024 ) Federal Register /Vol. 86, No. 123 /Wednesday, XX/XX/2021 /Rules and Regulations. I did some research before preparing this complaint against Mr. Cooper and Ms. XXXX. Because I have a XXXX XXXX loan, I went to the XXXX XXXX single home website at : XXXX XXXX XXXXXXXX where XXXX XXXX presented a Single-Family article titled : Options after a forbearance plan or resolved COVID-19 hardship. What options are available after a mortgage forbearance plan? This article presented 5 post forbearance loan options supposedly available from XXXX XXXX loan servicing companies such as Nationstar Mortgage LLC, d/b/a Mr. Cooper. I also read the Bureau of Consumer Financial Protection Bureau 's updated, Protections for Borrowers Affected by the COVID-19 Emergency Under the Real Estate Settlement Procedures Act ( RESPA ), Regulation X. ( 12 CFR Part 1024 ) Federal Register /Vol. 86, No. 123 /Wednesday, XX/XX/2021 /Rules and Regulations. This document makes it quite clear that the intent of the Bureau of Consumer Financial Protections efforts concerning post-forbearance mortgage settlements is to keep homeowners in their homes. Both XXXX and the Bureau of Consumer Financial Protection have worked very hard to make it relatively easy for mortgage servicers to find solutions to help homeowners coming out of forbearance avoid foreclosure and stay in their homes. ISSUE # 2 : I have been attempting to set up a line of communication, using e-mail, with the Dedicated Loan Specialist at Mr. Cooper whom I have been told is my only path to obtaining a post forbearance remedy. This is the methodology that Mr. Cooper uses to isolate Mr. Coopers customers desperately seeking post-forbearance relief. In my opinion, based upon my ongoing dealings with Mr. Cooper, these insulated Dedicated Loan Specialists are being used to mislead borrowers seeking post forbearance remedies and limiting the options that are available to them in an attempt to force borrowers seeking post-forbearance remedies to accept a post-forbearance solution that may or may not relieve the customers financial and personal pain and suffering but will almost always result in Mr. Cooper profiting from the borrowers pain and suffering. Mr. Cooper has been refusing to provide me with an e-mail address so that I can open a dialogue with their Dedicated loan Specialist that includes a written record of our post-forbearance discussions. I have explained to Mr. Cooper that I want to use e-mail to discuss my post forbearance options and obtain the documents because I want to have a written record of our discussions. In my opinion, this is necessary because Mr. Cooper appears to have a reputation for cheating, misleading, and preying upon borrowers. By requiring Mr. Coopers Dedicated Loan Specialist to reduce what they have to say to writing, will create an easily accessed permanent record of my post forbearance discussions with the Mr. Cooper Dedicated Loan Specialist if I need to seek regulatory assistance and if regulatory oversight and intervention becomes necessary, eliminate any possible misunderstandings, speed up the process, and inhibit any suspect behavior from occurring. By requiring Mr. Coopers Dedicated Loan Consultant to reduce their comments and negotiations to writing, this will also create a permanent record that can be used if litigation becomes necessary. Based upon my previous dealings with Mr. Cooper and the hundreds, perhaps thousands of comments that I have read about Mr. Coopers predatory, dishonest practices, I am very concerned that I might lose my house due to the predatory nature of this company. During the past several months, I have made many requests for the e-mail address of the Mr. Cooper Dedicated Loan Specialist, assigned to my account. After revisiting this matter for more than a month and receiving evasive messages from Mr. Cooper employees, that never ended with my receiving an e-mail address for Mr. Coopers Dedicated Loan Specialist, I finally received an answer from Mr. Coopers Vice President, Associate General Counsel. XXXX XXXX XXXX. In her XX/XX/2021 e-mail message to me, XXXX XXXX stated : We are not required to provide you with an e-mail address for a Dedicated Loan specialist ( CA Civil Code sections 2923.55, 2924.9, and Continuity of contact requirements under 12 CFR 1024.40 ). We are required to provide you with the name and phone number, which you already have. Her name is XXXX XXXX and she can be reached at XXXX. Our records show that XXXX is the investor on your loan and therefore the loan options available are dictated by their requirements. It appears that Ms. XXXX was throwing these red-herring state and Federal Codes at me in an attempt to muddy the proverbial waters with these State of California and Federal Code sections that do not support her argument against providing me with the e-mail address of the Dedicated Loan Specialist that Mr. Cooper requires me to conduct my negotiations about my post forbearance remedies with. Not one of the three State of California or Federal Code sections presented by Ms. XXXX to support her refusal to provide me with the e-mail address of the Dedicated Loan Specialist discusses or refers to online communications between a borrower and a lender. On XX/XX/2021, after receiving a reply from me to her red-herring message stating that I was not satisfied with her response and intended to continue pursuing the e-mail message matter, Mr. XXXX Associate General Counsel XXXX stated that she was not sure what else I would like in writing or why this is an issue and that Mr. Cooper records all calls so records exist. She still didnt provide me with the e-mail address of the Mr. Cooper, Dedicated Loan Specialist. In my reply to Ms. XXXX, I told her that Mr. Cooper having sole possession of the phone conversations between myself and the Dedicated Loan Specialist, doesnt provide me with a copy of the phone conversations. Also, by having a written record of communications between myself and the Mr. Cooper Dedicated Loan Specialist, I have immediate access to an exact record of the discussions in case I need to file a complaint with a State of California or Federal regulatory agency against Mr. Cooper. During my e-mail exchange with Ms. XXXX, she refused to provide me with Mr. Coopers forbearance policies or procedures without subpoena or discovery request. This is an important fact because it shows that if I did not have an e-mail message record of my post forbearance discussions there would only be a recording of the calls between myself and Mr. Cooper that were only in Mr. Coopers possession. Mr. Cooper would refuse to make these recordings of my conversations with Mr. Coopers Dedicated Loan Specialist available to me unless I did so with a subpoena or discovery request. In addition, there is no way to ensure that a company like Mr. Cooper, with a reputation for engaging in predatory, consumer-unfriendly practices, would not tamper with or destroy said recordings of the telephone conversations between myself and Mr. Cooper 's Dedicated Loan Specialist. Therefore, it is imperative for me to be able to discuss something as important as post-forbearance discussion using e-mail so that I have a permanent record of the discussions and to reduce the probability that the Mr. Cooper Dedicated Loan Specialist will engage in any type of unethical or even illegal behavior knowing that each word they write is recorded. Mr. Cooper is a rogue organization that, in my opinion, has no business being in such a powerful, even life and death position where they can damage and destroy the financial well-being of their customers and, in many cases, leaving said Mr. Cooper customers homeless. Nationstar Mortgage LLC, d/b/a Mr. Cooper is the proverbial wolf wearing sheeps clothing in the henhouse. Not unlike cancer, the plague, COVID-19 and other opportunistic viruses, germs, and bacteria humans have been battling throughout our existence, we have also had to deal with misanthropic, opportunistic, predatory, destructive organizations created by the jackals among us, such as Nationstar Mortgage LLC, d/b/a Mr. Cooper. By analogy, the type of predatory, opportunistic, destructive organization like Nationstar Mortgage LLC, d/b/a Mr. Cooper is not unlike the wolf in the Three Little Pigs Story. In this story, " The Three Little Pigs '' build three houses of different materials. A Big Bad Wolf blows down the first two pigs ' houses, made of straw and sticks respectively, but can not destroy the third pig 's house, made of bricks. For most borrowers whose mortgage loan is in forbearance, their only defense against predators like Nationstar Mortgage LLC, d/b/a Mr. Cooper is the strength of the government protections, laws, and regulations in place and their strict enforcement by government regulators and law enforcement. Intelligent, dedicated oversight and enforcement of the law is necessary to protect innocent, hard-working consumers from the wolves of this world who stalk and prey upon consumers. We can choose to build a house of regulatory and legal brick that these wolves can not blow down or we can allow the ethics compromised attorneys in their employ to blow down a regulatory and legal house of straw with their lies and deceptive practices used to protect their predatory employers. The job of protecting Americas consumers from these predators is yours. Please give us hope and reason to believe that our government is protecting us from these modern era predators.
Company Response:
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/2021 RE : Foreclosure Sale TS No : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX ext XXXX Mr Cooper Account Number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Please stop the sale of our home. Request attached to this email. Please help, the auction sale is scheduled for Monday, XX/XX/2021. I am at a critical point of our home ownership. I have in good faith tried to negotiate a modification for the life of my loan that is fair to the investors, servicer, and my family. I do understand that the bank does not have to offer or even extend any modification terms. I am not looking for handouts and we are fully aware of the moral hazard implications do not want to contribute to it. I have utilized both chapter XXXX and chapter XXXX bankruptcy filings to place my family in a financial position to afford the mortgage, and to avoid foreclosure I have reduced and cut expenses in every way possible. I have utilized every legal remedy to save our home. We have been told, by HUD agencies and credit counselors, that our front and rear end ratios regarding our income is sufficient to receive an affordable modification, however, the investor group has rejected every viable option to receive a life of the loan, an affordable mortgage solution to date. On Monday, XX/XX/2021, if no resolution is in place by that time, our home will be sold. I have exhausted efforts to achieve an affordable mortgage, because the investors, to date, have denied any affordable mortgage for the life of the loan, because they have only extended payment plans that have been temporary and offered no long term solution. If given the chance for a fair solution, we will be able to sustain mortgage payments for the life of the loan. I am now at the mercy of the servicer, the investors, and any efforts that can be extended at this point. I pray that the investor team will have compassion and really work to help us maintain our home with a proprietary mortgage modification solution that is long term, affordable for all the stakeholders to include the investor and servicer. Please help, as this will be my last opportunity to maintain our home. Although I have never received a sustainable modification to date, I am hoping a final effort can be made for a modification on behalf of my family and our family of XXXX is not displaced. Our primary goal is, and has always been, to maintain our home and not displace our family. I realize this is an uphill battle, but I will not be able to be at peace if I do not try to use every possible option until the options have been exhausted for a modification that is for the life of the loan. This issue has created tremendous XXXX and uncertainty, and I have the tremendous weight of this burden to ensure the stability of my family. I feel things are starting to cave in around me now and to have my family displaced during a pandemic is adding more to the fear. If you can make a final attempt for a modification on my behalf, I would like to pursue the optionit is at least worth the effort. Please help. Sincerely, XXXX XXXX Property Address : XXXX XXXX XXXX XXXX CA XXXX ( XXXX ) XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Allegedly Im assigned a person within this company to assist specifically for the possible prevention of foreclosure. The person has changed many times since my assignment with them as a consumer. Yet I get form letters telling me to contact them for additional assistance and they are NEVER available. I believe it was spoc something but Ive yet to have a conversation. I havent talked to anyone on the phone from this company since XX/XX/2020. On a couple documents a person who was removed was rubber stamped on a updated situation after they were reassigned by a new rep and I never had and conversation with them but they are included in dialogue like they preformed services on my behalf. Who are theses mystery people why are they so hard to get a hold of? Are there so many distressed account nobody can get to them IT cant be case load cause Im sure XXXX XXXX has the man power .. how can this component thats put in place to help never contact me and dont take calls sign off on situations they arent engaging from the standpoint of the consumers perspective? I only email the spoc person once and he replied and was reassigned then a new and a new and a new one etc and they co-sign like the are engaging me with out any interaction to actually see whats the issue causing foreclosure cause had they would have been proactively involved the communications wouldnt have been this bad
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I made a loan modification effective on XX/XX/2015. As part of the loan modification through FHA, I am suppose to get an incentive of {$1000.00} per year I was on time on loan payments. The cap was 5 years or {$5000.00}. It has been six years since my loan modification and I have not received the payment. As per my lender I needed to contact the Housing Authority HUD. I contacted HUD and nothing has been resolved.
Company Response:
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was on the deferment program with Mr Cooper mortgage comp due to Covid for a year and half. My term is up in XXXX. I called to see my options now as per letter l, options being pay in full, move the XXXX to back of loan, payment plan or remodify my outstanding balance. Now they tell me I dont qualify for anything. I can short sale my home. That isnt an option for me. Im a single Mama of XXXX. I was current before the Covid hit and I lost my job. Now back on my feet ready to pay mortgage. They are telling me XXXX XXXX will put me in foreclosure due to the loan. I need help. This isnt fair to us homeowners that assumed we where gettin help yet blind sided with the ending results.
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After being denied a modification, out of the blue onXX/XX/XXXX, I got a message stating I picked a post pandemic solution and it could take up to 30 days to process. Various messages said that the solution requested was a modification and that I could check its status. Also messages indicated someone would contact me within 2-3 days of XX/XX/XXXX + XXXX XXXXNO CONTACT! Its been 2 months and my request is still being processed???? I never picked a post pandemic solution-do n't know if they picked it for me or they are just jerking me around.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I began the refinancing process with my current mortgage lender, Mr. Cooper/Nationstar Mortgage back in XXXX of 2021. I have documents uploaded at their request dating as close as XX/XX/2021. I was finally scheduled to close on Wednesday, XX/XX/2021. The notary called and cancelled, citing that he had tried to reach the mortgage company to no avail. I also tried to reach the company, with no response. The loan processor, XXXX XXXX, called the next day, ( XX/XX/XXXX ), to reschedule. I was scheduled to close again on Monday, XX/XX/XXXX. The notary arrived in a timely matter, and we began the paperwork. Mr. Cooper sent 4 plus copies of every single document ; the packet was messy and difficult to navigate. It was also discovered during this time that the documents were still labeled for closing on XX/XX/XXXX. I was instructed to sign the documents and also include the closing check. Mr. Cooper cashed my closing check before reaching out and informing me that we would have to resign the documents as they sent out documents with the wrong date. I was then scheduled to close for a third time on Tuesday, XX/XX/2021 at XXXX. I emailed my loan Processor, XXXX XXXX on Monday, XX/XX/XXXX, at XXXX to confirm that I was still closing at this date and time. I received no response. I waited at my residence for an hour for the notary to appear. No notary appeared. I called customer service at Mr. Cooper at XXXX CT to inquire about the notary. XXXX, a Mr. Cooper representative, stated he would call XXXX XXXX and call me back if he didn't reach him. I received no phone call back. I called XXXX XXXX at XXXX and received his voicemail. I still have not received any correspondence from the company and it is XXXX. I am upset and frustrated that they have cashed my check and taken my money but have not " closed '' on my loan. I have wasted several hours of my time, taken off of work to deal with this and Mr. Cooper has done nothing to make things right.
Company Response:
State: WI
Zip: 54601
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 1. Intentional con-predatory monthly billings 2. unauthorized modification of loan balances and monthly payments as opposed to agreed amortization payment schedule 3. Unauthorized modification, substitution and addition of items on the agreed mortgage loan documents agreement. 4. False claims of Default payments, unauthorized charges and fees 5. Threats of foreclosure, unauthorized surveillance and intrusion, trespass 6. Failure to apply received monthly payments checks, hoarding of payment checks and conversion 7. continuing endangerment of mine and family 's lives and casuation of emotional distress and et cetera
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Nationstar XXXX debited from my XXXX account XXXX on XX/XX/21 to date they have not credited my account, the mortgage company mr cooper doesnt read the entire complaint, another payment was made on the XX/XX/21 of {$11000.00} which was credited but for some reason they never look at the XX/XX/21 payment.. the tracer # from the transfer bank which is also XXXX is XXXX again dated XX/XX/21
Company Response:
State: UT
Zip: 84105
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A