Date Received: 2021-10-04
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: After being rescheduled for unknown reasons, my settlement was on Friday XX/XX/XXXX at XXXX XXXX eastern time. My only disclosure was sent to me on XX/XX/XXXX. I signed all the paperwork for the settlement but was not given a copy prior or after the settlement of the updated Closing Disclosure which has changed from cash back of {$46000.00} to {$43000.00}. So I was expecting cash back of {$43000.00} but only received a deposit of {$41000.00}. On Saturday, XXXX I spoke with a manager XXXX XXXX. He tried to tell me that the difference was because I had delinquent taxes, which is untrue, I have no delinquent taxes due. I do have taxes due on XXXX so he told me that that was the difference they paid my taxes in advance. He could not explain why I only got cash back in the amount of {$41000.00} since my Closing Disclosure stated I would be getting {$43000.00} cash back. Today, XXXX I receive an updated closing disclosure stating that they paid 2 quarters of my taxes upfront and the new cash back amount was {$41000.00}. No one ever called me back to explain. I feel that I should have been told that they would be taking 6 months of taxes out upfront and not after the settlement. How is it legal for them to change the Closing Disclosure so many days after the settlment?
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I made a payments on the Mr Copper website for XX/XX/XXXX and XX/XX/XXXX and its was reported 30 days delinquent both months. The payments are made before the end of the payment due month. I notice the payment amount had change in payment due for XX/XX/XXXX later on. I dont think that if the payment was made before the end of the month that I should be reported 30 day past due. Also, I dont believe I should be 30 day past due for XX/XX/XXXX if I made the payment on there website and the amount was for that month due was made. I believe there was a computer glitch that did not reflect the true amount due once the month amount changed.
Company Response:
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2021-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: List of issues 1. XXXX loan was fraud by deception, hidden fees, over inflated value of the home by the appraisal company which was told could only be done by their appraiser, non-disclosure of points paid, PMI insurance, closing cost, and working with a mortgage company to further exploit a toxic Mortgage. The owner of the business went to prison for mortgage and other financial fraud. 2. In XXXX XXXX the crash of the housing market was mainly due toxic loans and non-compliance by mortgage brokers and over looked by the regulators in the lending market. 3. During this time many of these subprime loans were taken over by XXXX XXXX and XXXX XXXX, which in return were contracted out to servicing mortgage entities. 4. The Loan we have were serviced by XXXX, XXXX, XXXX, XXXX, Mr. Cooper, and in between, smaller brokers, and, which all had legal action by the U.S. government taken against them for violations in various aspects related to servicing of these loans. ( which all happen to us ). 5. The original Home loan and pasts modification were put together with numbers that are incorrect and based on false numbers by fraud from the start of Day 1 to purchase and buy this house. 6. Current complaint is how Mr. Cooper managed the servicing of this loan for Fannie Mae. 7. Such as *The way the payments were applied and distributed in a way that went to interest, fees, back Escrow due, and then principal. Which was design to recover their costs first. * Fees $ XXXXmo on each statement, legal fees, inspection fees, and misc. fees. * Statements sent via mail within days that contradicted each other. * Modification delays * Notification of Sale and transfer notice 404 after given after the 30 day requirement. 8. The current handling of the Modification paperwork faxed on XX/XX/XXXX. 9. Sold loan on XX/XX/XXXX to XXXX XXXX, during this time Mr. cooper was aware of this but did not inform us via mail or during phone inquiries. Continue to relay to us once a week by XXXX that Mod was still in the underwriters hands. Also known as Notice 404. 10. During the process they said that more documents needed to be summit to continue the underwriters process. This happens 4 times only found out by weekly calls for an update on the status of the Mod and got letters via mail after the calls. These letters stated the documents must be received by Dates that were well beyond the transfer date of the loan. I believe this was a delay tactic as they know this is a toxic loan and again given to another servicer awarded by Fannie Mae and let XXXX XXXX deal with it. 11. How many times are servicing lenders keep doing this just profit after paying fines and sell at the last minute to minimize loss on the loan for the stock holders. The risk to them is worth it and continued doing the same. 12.I have many documents dating back to the beginning of this loan. This includes the past Mods, all original uniform docs and fraud court papers, monthly statements from day 1, transfers papers, all letters from servicers, misc. paperwork, and other related court docs from the past and judgments made against all the servicers that handled our mortgage. Chain of events during Review of the current modification : * Was told the max of modifications thought out life of loan of was being waived which was a result of past complaint sent to you and Fannie Mae and now can be reviewed for a current modification. Keep in Mind this was all a delayed tactic, as they Know of the Sale on XXXX XXXX ( no 404 notice until XX/XX/XXXX ). *Right around XXXX Mr. Cooper said we were granted a review for a new modification and outlined via phone then mail the documentations needed to complete. * Once weekly updates were relayed by XXXX ( My point of contact ) calling me at my request. To keep us updated status of Modification. * XXXX Faxed modification applications plus requested supporting documents ( 44 pages ) * XXXX After current weekly call was told to send more docs to explain the numbers from the paystub which the underwriter incorrectly calculated them as we made $ XXXX/per mo. and needed more current paystubs to clarify the numbers. ( 10 pages ) * XXXX faxed my delivery daily audit report which shows days tips, gas, and hourly wage. XXXX called no new updates still in underwriting. XXXX called no new updated still in underwriting. XXXX called for the weekly update told still in underwriters hand. I told her that my wife had quit her job at a XXXX XXXX due to covid thus me having a XXXX XXXX, and her previous XXXX, but had found a new career. Told her that she had a replacement job in place. Then was asked to send letter of expiation and letter from new employer to the Underwriters Dept. XXXX-sent fax Letter from current employer stated date of hire, pay rate, and Hrs/per wk. * About XXXX received letters in mail from Mr. Cooper and XXXX XXXX XXXX the Sale Dated XX/XX/XXXX. * On XXXX called for weekly update. Asked about the timing of sale and the effect on the Modification. The response was that she had no control of the sale and our Modifications documents are incomplete as the last letter from My wife faxed on XX/XX/XXXX did not contain the annually salary of her current employer. ( if this not a delay thing tell me what it is ) if they can not do the math of $ XXXX x XXXX hrs//wk x XXXX x XXXX = {$32000.00}, they need a new underwriter. This should be look at in a more in-depth one on one since I have many documents to share to put this in full scope of what happen and is about to happen again with the Covid forbearance ending. The loan servicing companies I believe to test the limit they can get away with as they did in the past. Solution I would like the help with from your agency to to look at all the paperwork I have to better understand the whole picture and scope of what happen to us and many others that fell under radar during the mortgage crisis. I would have liked to send all the papers and evidence via attachment. But with over 500 pages of documents, it would be easier to send via balk mail or someone to see them in person. It is a matter of the fight that we had to go through the life of this loan some at are fault for missed payments for unexpected situations. We were proactive at all times of the solve missed payment options available during the loans cycle. We first missed payments in XXXX thur current. That looks bad, but with reason. With the documents and trail of events Mr. Cooper communications via mail, phone, Faxes, and agreeing to statement that this call is begging recorded. The phone calls may help clarification on the mortgage modification, attempts to make payment options, questions on payment distribution, forbearance extension denial, and many so called point of contact person. Please refer to the following Cfpb # XXXX Cfpb # XXXX XXXX servicing Bureau of consumer finical protection vs. Nationstar Case # 1:20-cv-3550 XXXX XXXX XXXX ( PMI ) Case # XXXX been charge $ XXXX/mo Darin and XXXX XXXX XXXX XXXX Case # XXXX, this was done by me with no attorney, knowing that the foreclosure was being done illegal means to prevent and hide the loss during the housing crisis. Look at the Department of justice office of public affairs published XX/XX/XXXX I have many other related Court Documents and US Government Mandates to back this up. The above is just the start, Have many more related to our situation. Many years thought all this, I did my investigating to understand how to deal with the past and current servicer tactics at the end to make money, and personal objective to hold these servicers accountable for the deceptions. Solution I feel in the event of the fraud from the begging and continued though out the life should be settled to turn over the title and the forgive the Loan. The other option is to Make the loan Modification based on corrected numbers from day one and past mods that was put together with many errors. I will send via fax the documents to show deceptive tactics to delay Modification, Payments made in lump sums but went to unapplied fund on statements for months. I have the statements for transaction. Related to Mr. Cooper. Will be sent within 2 days of this summited complaint. Thank You
Company Response:
State: WI
Zip: 54401
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have an FHA mortgage loan and had my forbearance with Mr. Cooper ( Nationstar Mortgage LLC ) starting in XXXX, XXXX when the COVID-19 pandemic began until the forbearance ended on XX/XX/XXXX. Before my forbearance ended, I had applied for a loan modification on XX/XX/XXXX. My partner and I have submitted every document that Mr. Cooper had requested, such as our 5-Page Hardship Affidavit for FHA Loans , Proof of occupancy/Luxury Bill, Current unemployment award letter for unemployment income that shows the amount, start date, frequency, and duration of the benefit income, 30 Days consecutive paystubs with employer name including year to date deductions and earnings, RMA ( Request for Modification and Affidavit Form ) Or UBAF ( Uniform Borrower Assistance Form ), Most recent SIGNED copy of tax return 1040s including all schedules, and 4506-C Request for Transcript of Tax Return. Mr. Coopers underwriting had received and accepted all of these submitted documents. However, underwriting would continuously accept then reject, and request for the same documents time after time, such as our most recent signed copy of tax return 1040s, including all schedules even after we had already submitted our 4506-C forms for them to request our tax return transcripts directly from the IRS. It is now XX/XX/XXXX and instead of underwriting using the 4506-C forms that they requested for our tax return transcripts, they are still insisting on us submitting the same most recent signed copy of tax return 1040s including all schedules, even though those documents had already been submitted and accepted numerous times. I truly believe that Mr. Cooper is engaging in " dual tracking '' whereby they request documents amid processing a submission for a loan modification while at the same time attempting to push my partner and I through the foreclosure process. Before the COVID-19 pandemic and forbearance, I had always paid my mortgage loan on time and had never defaulted. Your assistance would be greatly appreciated. Thank you.
Company Response:
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am requesting all documents pertaining to XXXX XXXX XXXX XXXX, XXXX ga XXXX. This is a fraudulent loan.
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Loan No. XXXX Mr. Cooper XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX RE : Appeal of loan modification denial ( XX/XX/XXXX ) Loan No. XXXX To Whom It May Concern : On XX/XX/XXXX, Mr. Cooper sent a denial letter to my advocates office. I am appealing this denial for the reasons outlined below. The denial letter states that ... based on eligibility requirements of the owner/guarantor/trustee of my mortgage, I was declined for a Standard Modification. The letter further states that the reason for denial was that my loan had been... previously modified. Upon review of the Pooling and Servicing Agreement ( PSA ) it seems that there are no prohibitions in the PSA and thus by owner/guarantor/trustee that would stop Mr. Cooper from allowing a second loan modification in my circumstance. Section 3.07 of the XXXX XXXX XXXX XXXX As Trustee For XXXX Mortgage Loan Trust Inc., Mortgage Pass-Through Certificates Series 2005-8, Pooling And Servicing Agreement has been included below : SECTION 3.07 Collection of Certain Mortgage Loan Payments. The Master Servicer shall make reasonable efforts to collect all payments called for under the terms and provisions of the Mortgage Loans, and shall, to the extent such procedures shall be consistent with this Agreement and the terms and provisions of any related Primary Mortgage Insurance Policy and any other applicable insurance policies, follow such collection procedures as it would follow with respect to mortgage loans comparable to the Mortgage Loans and held for its own account. Consistent with the foregoing and the servicing standards set forth in Section 3.01, the Master Servicer may in its discretion ( i ) waive any late payment charge or, if applicable, penalty interest, only upon determining that the coverage of such Mortgage Loan by the related Primary Mortgage Insurance Policy, if any, will not be affected, or ( ii ) extend the due dates for Monthly Payments due on a Mortgage Note for a period of not greater than 180 days ; provided that any extension pursuant to clause ( ii ) above shall not affect the amortization schedule of any Mortgage Loan for purposes of any computation hereunder, except as provided below. In the event of any such arrangement pursuant to clause ( ii ) above, the Master Servicer shall make timely advances on such Mortgage Loan during such extension pursuant to Section 4.03 and in accordance with the amortization schedule of such Mortgage Loan without modification thereof by reason of such arrangements. Notwithstanding the foregoing, in the event that any Mortgage Loan is in default or, in the judgment of the Master Servicer, such default is reasonably foreseeable, the Master Servicer, consistent with the standards set forth in Section 3.01, may waive, modify or vary any term of such Mortgage Loan ( including modifications that change the Mortgage Rate, forgive the payment of principal or interest or extend the final maturity date of such Mortgage Loan ), accept payment from the related Mortgagor of an amount less than the Stated Principal Balance in final satisfaction of such Mortgage Loan ( such payment, a Short Pay-off ) or consent to the postponement of strict compliance with any such term or otherwise grant indulgence to any Mortgagor, if in the Master Servicers determination such waiver, modification, postponement or indulgence is not materially adverse to the interests of the Certificateholders ( taking into account any estimated Realized Loss that might result absent such action ). ( emphasis added ) Since the eligibility requirements of the owner/guarantor/trustee are not the reason for the denial, I request that the modification application be re-reviewed for any and all programs offered by the owner/guarantor/trustee as was promised by Mr. Cooper when the process was started. Thank you for your continued cooperation on this matter. Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Purchased home in XXXX with my now ex-husband. We did an XX/XX/XXXX loan. 2 loans one covering 80 % and a 2nd loan covering the 20 % My name was the only name on the 1st loan 80 % and we were joint on the second loan. We filed chapter XXXX bankruptcy in XXXX and it was charged off. The first mortgage was reaffirmed the 2nd wasn't. I refinanced the first mortgage in XXXX. Again the promissory has always been I my name only. Yet the Deed of trust filed to the court clerks office has both of our names on it. This is an error. The promissory note and the deed of trust are supposed to match. The Deed to the home was signed over to me only from both of our names. I can not get the mortgage company to correct the Deed of trust even though they state I am the only name on the Note. This is causing a huge problem with getting covid19 mortgage relief assistance since my ex-husband is still on the deed of trust. I would have to include him on the application. I can't get approval for refinancing since I am a stay at home mom and my current husband works. The mortgage is to stay in my name only. How can I get my mortgage company to correct the deed of trust without refinancing to match the promissory note?
Company Response:
State: VA
Zip: 23462
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: With my credit card from Mr. Cooper ' XXXX XXXX Card, I purchase three vitamin supplements from XXXX, MD totaling {$1500.00}. When I took these vitamins, they made me sick so I sent them all back by means of XXXX. Everything was delivered to XXXX, MD and I received a refund to my credit card account of {$270.00} and {$170.00}. However, I never received a refund from the third purchase and the XXXX receipt showed it was delivered and the receipt was signed by a representative of XXXX, MD. I disputed this charge to my credit card company and they just told me there was no charging error and they left the charge on my credit card account. I disputed this again to the credit card and I got the same answer. To this day I keep getting charged interest on this disputed charge and every time I complain, I get their same answer.
Company Response:
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were in the forbearance due to covid 19. Since coming out of it, we have been trying to get a mortgage modification with no success. We received a response to our loss mitigation application on XX/XX/21. On XX/XX/21 within the 14 days allowed, we asked for more information on how the decision was reached. Today, XX/XX/21 while our formal loss mitigation denial appeal is being processed, Mr. Cooper scheduled a sale date of XX/XX/21. I believe that this sale should be cancelled until such time as we can review the requested information and make an informed decision. We should have a right to see and investigate how the decision was made to deny us before a foreclosure sale is completed.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I spoke with the HUD approved counselor 4 days ago regarding my Mortgage issues with Mr. Cooper, they called XXXX XXXX in Mr. Cooper and she said I need to get back to Mr. Cooper by XX/XX/2021 that how I want to proceed regarding my Mortgage payment, that whether I would like to go for a Modification or a payment deferral. So i was just trying to figure out what to do regarding my Mortgage and today I saw Mr. Cooper website and it states that I am 60 days late on my payment, when my Forebearance just ended on XX/XX/2021. ( Please see the exhibit attached ) I am also waiting for CA Mortgage relief plan which has been submitted by XXXX to US treasury and waiting it to get approved, I think Mr. Cooper is just trying to foreclose on my property and take my home away with equity. There is no transparency and no communication what so ever, I am very worried and in stress about my future with Mr. Cooper
Company Response:
State: CA
Zip: 92833
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A