Date Received: 2021-11-16
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: nationstar and XXXX XXXX are in collusion with violating the DODD FRANK ACT AND FCRA 15 USC SECTION 1681g.
Company Response:
State: AR
Zip: 72761
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Attention : Research and Response Department I am writing this letter in regards to a Negative Credit Reporting annotation that occurred on my credit report on the month of XX/XX/XXXX ( See attached Credit Reports from XXXX, XXXX, and XXXX ) ; that I would appreciate your reconsideration and correction. As you can see on my payment history, I was able to bring my account current by the month of XX/XX/XXXX. I was entered into the Forbearance program offered by Mr. Cooper in XX/XX/XXXX, and I continued to be in forbearance thru XX/XX/XXXX when my financial situation changed, I called in to ask for the removal of the forbearance program ending in XX/XX/XXXX. Thus, I made all my forbearance payments and my 1st regular payment for XX/XX/XXXX on XX/XX/XXXX. Therefore, I do not understand why any XXXX XXXX XXXX would have been reflected on my credit during XX/XX/XXXX and was reported on XX/XX/XXXX to all credit bureaus, since during the Forbearance program I was protected from any Negative Credit Reporting. Also, I would like to reinstate that I have recovered from my previous financial situation, and it can be recognized and accounted for now that I have completely paid for all the months that were in arrears during the forbearance period including my first out of forbearance payment for the month of XX/XX/XXXX. In addition, I am processing my XX/XX/XXXX payment today online and I am attaching proof for your review. I would sincerely hope that there is redemption at Mr. Cooper, and I am asking for such consideration and correction in my payment history and credit reporting for my account with you and concurrently with all the credit bureaus. As you would agree, it is imperative that my credit reflects a good standing with Mr. Cooper as well as with my other creditors and I hope this oversight that was done by Mr. Cooper in making this late payment reporting can be remediated as soon as possible. Sincerely,
Company Response:
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Received forbearance on mortgage payments due to XXXX. Nationstar, mortgage servicer for XXXX, offered loan modification at end of forbearance I complete all 3 trial payments. Nationstar sent me loan modification documents to sign and return. However, the modification attempts to capitalize {$3200.00} for monies Nationstar did NOT pay on my behalf during the forbearance period. After speaking with Nationstar reps, XX/XX/XXXX XXXX, ( XXXX ( no longer with company ) and XXXX ), the first one told me this was for money Nationstar " anticipates paying on behalf in the future for taxes and insurance, and that although it'll be capitalized into principal balance now, Nationstar will still collect this amount a second time through increased escrow payments ( essentially I would pay twice, once through having this money added to loan balance and then again through increased escrow payments ). The second time I spoke with Nationstar, XX/XX/XXXX, XXXX, the rep agreed with me that the only money Nationstar paid out on my behalf during the forebearance was {$190.00} ( this agrees with my records ) and the rep could not explain the additional {$3200.00} being added to the loan balance as a condition for modification. Rep said she would call me back that day. She never did. When I called Nationstar again, I was put in touch with Nationstar 's Executive Resolution Office, XXXX XXXX ( XXXX ) who informed me would get to the bottom of this attempt to capitalize imaginary money. She told to NOT sign the modification and also to NOT make any additional payments until the loan modification anomaly or question was resolved. I have not heard back from XXXX though I have left messages 3 times since XX/XX/XXXX. This period of not knowing the status of my loan modification, what Nationstar 's intentions are and whether or not I should proceed with trying to sell the home in order to pay off the mortgage is causing me distress. Nationstar 's summary of their terms for the modification states "... unpaid interest, real estate taxes, insurance premiums, and certain assessments paid on your behalf to a third party, will be added to your mortgage loan balance. '' Since Nationstar services millions of mortgages, many on behalf of XXXX for XXXX such as myself, and many people are receiving loan modification offers, it makes one wonder if Nationstar 's attempt to capitalize ineligible money is just a one time mistake in my case, or is there a system in place where Nationstar routinely adds ineligible fees or payments never made on behalf of borrows to the loan balance. signed //in limbo//
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have my Home financed with Mr Cooper ( Loan # XXXX ). In XX/XX/2021 I was contacted by Mr Cooper via mail to refinance. I contacted their mortgage specialisXXXX and decided to go with a streamline refi to lower my interest rate. I was told to expect the close to happen in XXXX but could delay until XXXX. In XX/XX/2021, I was contacted by Underwriting related to Ownership and names on the deed ( My wifes name was added to the deed when it should not have been ). My wife signed a warranty deed to remove her name from the deed. The underwriter requested I send them the original warranty deed taking my wife off the deed, instead of having it filed at the court house, which I did. As of the writing of this complaint, I still have not been scheduled to close on this streamline refinance. I have in XX/XX/2021 requested in writing the return of my original documents including the warranty deed that has NEVER been filed. To-date have the documents not been returned, but no one from Mister Cooper will return emails or phone calls related to this matter. Not having this document filed, is now causing property tax implications.
Company Response:
State: TX
Zip: 781XX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/2021 XXXX XXXX XXXX XXXXXXXX XXXX XXXX Address : XXXX XXXX XXXX XXXXXXXX XXXX, CT XXXX XXXX XXXXXXXX Mr. Cooper Loan # XXXX To Whom It May concern : Mr. Cooper has indicated in their most recentXX/XX/XXXX correspondence that the proposed post modification of unpaid principal balance of this loan is {>= $1,000,000} with a property value of {$360000.00}. In that same correspondence you refute any and all allegations of fraud, duel tracking and deceptive practices, yet it certainly appears deceitful, ( and that is putting it lightly ) to state the property value as {$360000.00} when the actual value of the home is {$310000.00}. A {$59000.00} difference is no little oversight. Please know that the value of this loan did not become so inflated without an improper origin. Deceptive practices such as disregarding homeowners ability to repay, high point adjustable rates and excessive fees, created an unsurmountable amount of debt for the borrowers ; and potentially a huge write off for the Mr. Cooper, if foreclosed. Mr. Cooper has consistently conditionally approved a short sale or Deed In lieu, because that benefits the lender, but what about the borrower who was deceptively lulled into a loan that was a against their best interest. A principal reduction modification is necessary in certain circumstances and/or with certain loans like this. With that said I am also making a request for mortgage information. And lastly, the borrower wants to keep their home. Principal reduction is the only resolution that can achieve that goal. Therefore, the borrower requests the modification denial be reconsidered with principal reduction. Please help us to appeal to with Mr. Cooper to reconsider the court order modification. Thank you, XXXX XXXX XXXXXXXX XXXX
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi, I have been trying to work out a modification with Mr. Cooper for the past few months. They have now offered me a modification ( 2nd One ) extending the loan for 15 years with a reduction in interest. Please see attached letter for the exact breakdown. If you amortize the existing loan at 2.875 % for 26 years the payment should be {$1800.00}. I have also been approved for a Mortgage Grant of {$30000.00} thru a nonprofit organization. Mr. Cooper says I can not get the modification if I accept the Grant. Mr Cooper is trying to rip people off. I need to know how they came up with the amount of {$1900.00}. Thank you
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My escrow is always short, I can understand when my taxes and home insurance goes up which would cause my escrow to go up as well as my monthly payment but my taxes and insurance didn't go up and my mortgage payment went up to {$1100.00} to {$1200.00}. My escrow is short XXXX. Please help with this issue and I understand the mortgage company is under a class action lawsuit for stealing money out of customer 's account and escrow shortages.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mortgage company=seterus inc XXXX XXXX XXXX XXXX, CT XXXX Loan # XXXX Try to refinance in 2017 and was denied I was struggling with payments and it was an FHA loan and they did not want to hear me and I was not able to get anything resolved through seterus inc
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX the XXXX, XXXX, I noticed that Nation Star LL dba Mr. Cooper, took an additional {$400.00} from my account. This was done on XXXX separate occasions. I contacted customer service and was told that they purchased flood insurance on my home. I informed them that my home is not in a flood zone. The representative informed me that they received the information from FEMA, and had every right to protect the loan. I asked for the documents from FEMA stating our home was in a high risk flood zone, he said he could not provide it however, they informed me that I was sent XXXX notices that I should have responded to. I informed him that unless he had my signature showing receipt of a notice, he could not make that statement. He sent me to a supervisor the supervisor reiterated what the previous representive stated. I called back the next morning requested a supervisor. After threatening a letter from my attorney and reporting them, as was recommended by FEMA, he sent me the the Standard Flood Hazard Determination Certificate from XXXX ( attached ). Under the comments section of the report dated XX/XX/XXXX. XXXX states that the property is partially within a special flood hazard area and they were not able to identify any structures with the information provided by Mr. cooper and asked for additional information. Instead of Mr. Cooper not doing their due diligence, they purchased private flood insurance on my property at XXXX times the cost of getting it thru FEMA. And according to FEMA mapping department and the reevaluation by XXXX, our home is in zone X, meaning minimal flood hazard and no insurance is required. In addition, according to the FEMA representative FEMA does not insure raw land
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I HAVE APPLIED FOR THE MORTGAGE ASSISTANCE BUT THE SERVICER IS REFUSING TO REVIEW MY FILE THEY ARE REFUSIGN TO REDUCE MY PAYMENT AND RATE BASED UPON MY INVESTOR GUIDLEINES XXXX XXXX.
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A