Date Received: 2021-12-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ok, prior to Covid-19 I was current on my mortgage and then due to Covid-19 payments ceased due to not being able to work. Because of the executive order to stay home I had not made a payment for 18 months. I applied for a forbearance plan to provide temporary relief from making my mortgage payments. I was granted the forbearance and my mortgage was paused. As soon as the restriction was eased up, and work resumed I was willing to undertake the responsibility to make payments as my correspondence indicated. This is still my firm commitment. I am not asking for them to reduce my monthly payment just want them to resume my monthly payments as usual and or offer me a " streamline modification ''. I also, offered them {$20000.00} upfront to work with me. However, the only offer I was given in return was either a Deed in Lieu or a Short Sale. I was Denied the Proprietary Modification. I then filed a complaint with the Attorney General 's Office, and this brings me to file with the CFPB.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: To whom it may concern, My mortgage company Nationstar/Mr Cooper failed to honor loan mod contract, illegal servicing and disclosure etc ... All the above. I have reported to NC and tried to rectify with company but still on going. This has been on going for over a year now est., since beginning of federal pandemic. They forced me into forbearance with foreclosure and credit reporting then sent me an adjusted different loan ( XXXX ) from my original FHA loan mod with penalties/fees, again threatening to foreclose if I didn't agree. they would not let me make my payments on original loan mod and would not service when contacted. Nationstar has had multiple lawsuits for this and other illegal practices as Im sure you know. I will be filing one as well. I am based in NC and they are out of Texas I believe. Can you please recommend attorney or direction concerning this matter? Also please proceed with any action thru the DOJ. I am happy to cooperate in any way. Contact info below. Thank you for your time and consideration regarding this matter-sj XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/20XXXX XXXX XXXX Foreclosure Sale XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX ext XXXX Mr Cooper Account Number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX Please stop the sale of our home. Request attached to this email. Please help, the auction sale is scheduled for XX/XX/XXXXXX/XX/XXXX2021. I am at a critical point of our home ownership. I have in good faith tried to negotiate a modification for the life of my loan that is fair to the investors, servicer, and my family. I do understand that the bank does not have to offer or even extend any modification terms. I am not looking for handouts and we are fully aware of the moral hazard implications do not want to contribute to it. I have utilized both chapter XXXX and chapter XXXX bankruptcy filings to place my family in a financial position to afford the mortgage, and to avoid foreclosure I have reduced and cut expenses in every way possible. I have utilized every legal remedy to save our home. We have been told, by HUD agencies and credit counselors, that our front and rear end ratios regarding our income is sufficient to receive an affordable modification, however, the investor group has rejected every viable option to receive a life of the loan, an affordable mortgage solution to date. OnXX/XX/XXXXXX/XX/2021, if no resolution is in place by that time, our home will be sold. I have exhausted efforts to achieve an affordable mortgage, because the investors, to date, have denied any affordable mortgage for the life of the loan, because they have only extended payment plans that have been temporary and offered no long term solution. If given the chance for a fair solution, we will be able to sustain mortgage payments for the life of the loan. I am now at the mercy of the servicer, the investors, and any efforts that can be extended at this point. I pray that the investor team will have compassion and really work to help us maintain our home with a proprietary mortgage modification solution that is long term, affordable for all the stakeholders to include the investor and servicer. Please help, as this will be my last opportunity to maintain our home. Although I have never received a sustainable modification to date, I am hoping a final effort can be made for a modification on behalf of my family and our family of XXXX is not displaced. Our primary goal is, and has always been, to maintain our home and not displace our family. I realize this is an uphill battle, but I will not be able to be at peace if I do not try to use every possible option until the options have been exhausted for a modification that is for the life of the loan. This issue has created tremendous anxiety and uncertainty, and I have the tremendous weight of this burden to ensure the stability of my family. I feel things are starting to cave in around me now and to have my family displaced during a pandemic is adding more to the fear. If you can make a final attempt for a modification on my behalf, I would like to pursue the optionit is at least worth the effort. Please help. Sincerely, XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX CA XXXX ( XXXX ) XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Have an issue for paying the rest of the mortgage because of the covid-19 and i will be great if i can see any help thanks.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I received a letter from my original mortgage lender XXXX XXXX XXXX XXXX XXXX ) dated XX/XX/2021 which indicated that they were transferring my loan to Nation Star d/b/a Mr. Cooper. This letter stated that the change in servicer would not affect my credit score but it indeed has. This change has caused a 30 plus points drop in my credit score across all three credit reporting bureaus. On XX/XX/2021, I contacted XXXX and Mr. Cooper to file a dispute and the reps told me that the change in servicer should not affect my credit score. Mr. Cooper rep stated that I would receive a result of their investigation within 7 days - I have not received anything from them other than my issue requires further investigation. I also filed disputes with each credit reporting bureau. XXXX and XXXX notified me that the results of my disputes were complete but when I log in to see the results there is nothing there, to show that anything was done. I am desperately seeking help to resolve this matter and I have never paid my mortgage late and now this change has caused such a drastic decrease in my credit score. Please help!
Company Response:
State: NC
Zip: 27703
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Since XXXX I've been trying to get into a loan modification with my mortgage company Mr Cooper also known as nationstar. I have made a number of attempts to make a payment and which they refuse to take less than the amount due. Causing my credit to be heavily affected by all the late charges. Then once XXXX of XXXX hit ( pandemic ) they allowed a forbearance in which I had no money at the time to make a payment and was told that there would be no late charges or no reporting to the credit bureaus which is not accurate. I've noticed that there were a few different charges for inspections etc at about XXXX dollars. Also I had been assisted by government program which paid them {$8000.00} in XX/XX/XXXX and they just turned around, sold my mortgage in XXXX of this year. I was a bit confused because they kept telling me they would not accept any payment amount less than what was owed in which they accepted the {$8000.00} some odd dollars. Now my mortgage is with a new lender that I have no forebance with and my credit destroyed!!!
Company Response:
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am XXXX XXXX and I am submitting this complaint myself. SETERUS INC is reporting late, yet it is closed and the balance is zero as reported in XXXX and XXXX. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. ( SETERUS INC XXXX )
Company Response:
State: CA
Zip: 93940
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX I started to take over out finances and noticed that our mortgage has never really gone down. We started out as XXXX XXXX and then XXXX XXXX was bought out by XXXX, XXXX then sold our mortgage to Nation Star and now we are Mr Cooper. When I asked Mr Cooper about this issue of how our Mortgage of {$56000.00} is only down to {$45000.00} after 16 years of paying. We purchased our home in XXXX and have been making the monthly payment since. We may have got behind on a few payments because of health issues my newborn had when she was born in XXXX but we always made out payments some how. When I looked at the terms of the loan it states we will be paying until XXXX which is 43 years, we only have a 30 year mortgage, therefor we should only be paying until XXXX. Mr Cooper tried to say that right before XXXX XXXX turned the loan over the loan was resigned, this is not true the documents they have have a signature that my husband did not sign, I am not sure who signed those documents but it was not him. Mr Cooper sent me a copy of the files they had on file from this design, BUT could not find information about our loan prior to. I sent them a copy of our original loan and what my husband signature looks like. I am not sure what Mr Cooper did during the turn over but something fraudulent happened because there is no way we have this much to pay on this house. We could have had a better house, its terrible they are taking advantage of people like this. I have spoken to varies other Tax Payers, as I am an XXXX XXXX, XXXX XXXX and they are having similar issues with Mr Cooper and Mr Cooper says they will investigate but they did not, they sent a generic response, they they could not further investigate because they do not have the paperwork from the other mortgage company. I would like Mr Cooper to correct our mortgage to reflect that we only owe what we owe the 14 years of the mortgage. I dont understand how a company can do this to people, its terrible. I have a family to take care of and to continue to pay on this house until XXXX is ridiculous that would be two times what its worth that we would be paying. It makes me sick to think of how many people they are doing this to and they are getting away with it!
Company Response:
State: PA
Zip: 154XX
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage was sold to Mr. Cooper in XXXX of XXXX. In the summer of XXXX we got notice that a reassessment resulted in an increase from {$1400.00} to {$2000.00} a month due to a tax increase. In XXXX we also received notice from XXXX XXXX that our tax payment was late and assessed fees. I contacted Mr. Cooper on numerous occasions, I have the email strings for the contacts. It took months before they would fix the assessment and Im the one who had to contact the city to verify my taxes did not go up. our monthly mortgage is now {$1500.00}. However they will not credit the escrow account for the {$500.00} plus in late fees, penalties and interest. They said they are waiting for XXXX to verify the amounts. However Ive provided the information by email from XXXX XXXX many times.
Company Response:
State: VA
Zip: 23225
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Starting in XX/XX/XXXX, we have continuously asked for help via a forbearance plan due to the fact that my husband was put on furlough from XX/XX/XXXX - XX/XX/XXXX at which time he was laid off. We continued to request the forbearance plan until we had exhausted our time limit, which was XX/XX/XXXX. During this extended period of time, I kept in touch with the company, Mr. Cooper ( which is a brand of NationStar Mortgage ) almost monthly, of which I have written documentation of each date and time I called. On XX/XX/XXXX I was told to call back after XX/XX/XXXX for loan modification or loan deferral program and that yes, the forbearance plan will expire on XX/XX/XXXX. I called back on Thursday XX/XX/XXXX. I asked many questions about the upcoming plan possibilities and was given a choice between the deferral plan and the loan modification. The loan deferral was explained to me as we would begin payments at our original monthly payment ( {$2600.00} ) and the balance of what we owed would be added to the end of the loan without additional interest being added to it and that payments would begin on XX/XX/XXXX. We could also increase our payments to get caught up on escrow within 6 months. The loan modification was explained as being a lower monthly payment ( {$1900.00} ) with the balance being put on the end of the loan and interest being charged on it. I chose the deferral plan and was thrilled it would not start until XXXX XXXX, XXXX. I was told we would be getting a statement in the mail. As XXXX progressed, nothing arrived in the mail but my husband kept getting emails and phone messages with very general messages that said to get in touch with Mr. Cooper. I assured him all was fine. Knowing the payment was due XXXX XXXX, XXXX and we had yet to receive anything in the mail I called Mr. Cooper on XX/XX/XXXX at XXXX. I waited on hold for XXXX minutes with no answer, so I hung up and told myself I would call tomorrow. I did indeed call the next day, XX/XX/XXXX at XXXX pm. I was informed the deferral plan was cancelled as the first payment was due the day before ( XXXX ) and that they would be proceeding with foreclosure and we could apply for a loan modification. I was completely taken aback and in total shock. I asked how we were supposed to know about that due date? I asked if we had anything sent to us via mail or email? I was told " no '' and that we had been sent emails to get in contact with them but those emails contained no details or sense of urgency whatsoever. I plead shamelessly for the deferral plan to be put back into place. XX/XX/XXXX a loan modification application was made while our plea for the deferral to be reinstated was declined. XX/XX/XXXX our loan was still in underwriting XXXX, XXXX, XXXX our loan was still in underwriting but looked as if just the fine details were being worked out and we were probably going to get it. XX/XX/XXXX we would be approved for the loan modification after a 3 month trial period to start XX/XX/XXXX and lasting until XX/XX/XXXX at which time our new loan terms/contract would be sent via XXXX 15 days after last payment. But with the terms of this loan modification we end up paying so much more and our principal went up {$51000.00}. So, our complaint revolves around the fact we were denied the deferral plan because we missed a payment ( by 1 day ) and the reason we missed the payment was because we were never made aware, in writing - mail or email- of the this due date or exact amount due.
Company Response:
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A