Date Received: 2022-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Contacted Mr. Cooper on XX/XX/23 to have my loan put on a 6 month forbearance due to losing my job. Everything was set up via phone call and I was told the forbearance would start as of my XX/XX/XXXX payment. I just received a bill today showing a past due amount and late fee for the XXXX payment. I called Mr. Cooper and they are saying they have no notes saying the loan was ever put on forbearance and that I need to bring the account current. When I asked to speak with a Manager I was put on hold for 10 minutes and then hung up on. All they have to do is pull the call from XX/XX/23 but I don't think they want to.This seems like a total scam to be able to collect fees and foreclose on the properties. This is also now showing on my credit report as a late payment. I need someone to step in and hold this servicer accountable. This company makes money hand over fist buying servicing from reputable mortgage companies and us consumers are stuck having to deal with their predatory practices. PLEASE HELP
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mr Cooper had our loan and was reviewing for a streamline modification, we were current prior to covid. They had 30 days to review and said the decision would be made by end of XXXX. We received letter loan was being transfer in XX/XX/XXXX to another mortgage company. A call was made to Mr Cooper they said decision would be made prior to transfer because the 30 days would be up. The loan was transferred to XXXX servicing. They said its no longer XXXX but another investor no such thing as streamline. Mr Cooper did not complete our modification and now XXXX XXXX trying to foreclose now.. they did not pickup where mr Cooper left off, this should not be on the customer
Company Response:
State: TX
Zip: 76028
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: MrCooper, an unknown to XXXX XXXX company, bought our mortgage on XX/XX/XXXX. They sat on our account for several weeks and did not send a payment invoice. We received an invoice on XX/XX/XXXX, that showed it was due on XX/XX/XXXX and past due after XX/XX/XXXX, meaning our payment was already late before they sent out the invoice. Tomorrow, XX/XX/XXXX, our next payment will be due and we still do not have an invoice for this payment, even though this company bought our mortgage 4 weeks ago. I have asked " Mr Cooper '' to defer payments, give us a payment plan or some other solution besides requiring us to send 2 mortgage payments 5 days apart. I have been told there is absolutely nothing they can do for us, and fees will be assessed for late payments if we don't make these 2 payments days apart.
Company Response:
State: SC
Zip: 29607
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: During Covid I had to reduce costs and spoke with my mortgage servicer ( Mr. Cooper ) about the forebearance option. I was told and confirmed and reconfirmed on multiple occasions that the payments would be applied to the end of the loan and balances and payments with resume to pre-foreberance levels. I was assured that the payments that would move to the end of the loan would and not accrue additional interest during the delay. I was told that the Cares act paid service prodivers to cover the interest. I signed up. 17 months later I ended the foreberance last fall and have since made 4 payments. I just recently looked and noticed that now my payments interest is higher than the principal, which was not the case when the foreberance started. Also I noticed that I owe more than {$25000.00} more as wel ; my balance went fro m {$340000.00} pre foreberance to more than {$360000.00} and I have made multiple payments with about {$6000.00} paid toward pricinpal. So my balance went up almost 7.4 % and I will be paying much more interested over the next years. That is not what I was told. i was told the ermergency stimulus would pay the interest on the payments during foreberance, my balance would not go up and my total interest on the life of the loan would not change. That was a huge lie and I want answers and how to join a class action against the mortrgage service providers to erase this new debt. Finally the mortgage company has told me to just get a modification with the new company that they made over {$26000.00} on and the new company will make at least an additional {$30000.00} on the interest. This is wrong. I want my phone calls realeased from the company to prove they provided disinformation and I want it my loan corrected. But Mr. Cooper just sold it and I received a letter two days ago so they transferred it after i recived the letter. They have not been helpful and diffifult ot reach someone who could explain what went wrong. I did speak with someon in the mitigation department who explained everything, which was the first time I got the real naswers and I was screwed and given disinformation, lies and Mr. cooper and the new servicer will benefit handsomely from increased interest due to the increased balance ( cant get a straight answer on that still ), plus sold it to another servicer at a larger priofit than if I did not have the foreberance. Im sure these scam artists are making billions off of consumers and the funds they receive from the federal stimilus on top. Many have to goto jail. Have we really become that corrupt? Mr. Cooper makes money from the stimuuls to cover the forebearance and gets to charge me as well, and they sold off the loan ant a nice profit. US is really corrupt more than ever, I want justice. Well I was just informed that my loan was transferred to another loan servicer ( XXXX XXXX they havnet a clue of what Mr. Cooper did. Please help with what rights I have and what action i can take due to Mr , Coopers disinforamtion campaign. I want to know if there is a pending class action lawsuti against Mr. Cooper as well as receive my phone conversations. One other note. The website has consistently shown false information on blalaces and payments which never made sense ( like after making payment my pricinipal balalce may go up ). Thanks and best regards XXXX
Company Response:
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Company involved is Nationstar DBA Mr. Cooper and the nature of my complaint is I am being double-billed in transfer between mortgage servicers. On XX/XX/XXXX I made the last payment ( due XX/XX/XXXX ) to the prior servicer XX/XX/XXXX On XX/XX/XXXX I received notice from XX/XX/XXXXthat the loan was scheduled for transfer to Mr. Cooper, effective XX/XX/XXXX. On XX/XX/XXXX I received a notice from Mr. Cooper welcoming me to their servicing of my loan. On XX/XX/XXXX I received an incorrect notice from Mr. Cooper that a payment was due to them XX/XX/XXXX - note that this is PRIOR to the effective transfer date and redundant with payment already made XXXX XXXXXXXX XXXX. I made a manual payment to Mr. Cooper XX/XX/XXXX, for the actual payment that was due XX/XX/XXXX, out of concern that the autopayment process would not be set up in time for the XX/XX/XXXX due day as I had been recently transferred. On XX/XX/XXXX an autopayment to Mr. Cooper did occur. I consequently later called to reverse one of the two duplicate payments, XX/XX/XXXX and XX/XX/XXXX, which were both for the payment due XX/XX/XXXX. Since this reversal Mr. Cooper believes I am one month behind on my payments despite consistent payment at the beginning of every month ever since. The source of this problem is the erroneous double-billing for the payment due XX/XX/XXXX, which was DUE PRIOR TO MY TRANSFER and which had ALREADY BEEN PAID TO THE PRIOR SERVICER I had a 2 hour phone conversation on XX/XX/XXXX during which a representative repeatedly failed to acknowledge my concerns and merely repeated Mr. Cooper 's erroneous information. I was told a manager would look into this and I would hear back. I did not ever hear a response. XXXX weeks later I submitted a written complaint to the company. They again stated they would look into the complaint and I would receive a response in 7 business days. They eventually did respond merely with a reiteration that their information was correct- without actually providing any information to contradict any of my claims- and that my loan payment made XX/XX/XXXX had been applied to the payment which had been due XX/XX/XXXX ( which retains a 1 month inaccuracy which has persisted ever since my original transfer ).
Company Response:
State: NH
Zip: 037XX
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: It is impossible to speak to a human being. I need to speak to a human to resolve my issues. Every time I am transferred to a human I am all of a sudden disconnected. Other times the call is transferred and it goes to an invalid extension.
Company Response:
State: CA
Zip: 94043
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Pursuant to Florida statute 695.26- " No instrument by which the title to real property or any interest therein is conveyed, assigned, encumbered or otherwise deposed of shall be recorded by the clerk of the circuit court unless : ( d ) " The name of the notary public or other officer authorized to take acknowledgments or proofs whose signature appears upon the instrument ''. Section 694.05- '' Any deed or conveyance heretofore executed and acknowledged in accordance with provisions of the act 24,1873, entitled " An Act providing for the acknowledgment of deeds and other conveyances of lands '', shall be held good and valid. Section 694.08- a conveyance can not be validated in the absence of the acknowledgment. Section 679.2031 - '' A security interest attaches to the collateral when it becomes enforceable against a debtor with respect to the collateral, however not until the following condition is meet : 1. " The debtor has authenticated a security agreement that provides a description of the collateral and, if the security interest covers timber to be cut, a description of the land concerned. '' The lack of acknowledgment on the loan modification renders the instrument invalid in this state, the statutes are straight forward. The loan modification does not reflect the legal description to the subject property. Can a mortgage be reform in Florida? it depends on the contract itself ... .if there's a simple scrivener 's error it can be reform, however not in this case. Why? Because the legal description is missing in it's entirely. The instrument must be destroyed and the mortgage must go back to its original status. Under Florida section 697.02 .... " a mortgage shall be held to be a specific lien on the property therein described, and not a conveyance of the legal title or the right of possession. Mr Cooper filed a lawsuit on behalf of the alleged owner of the note claiming a breach of contract based on the loan modification. Mr Cooper has engaged in a frivolous complaint as the loan modification is invalid and never conveyed title to anyone. You can not enforce an instrument where has no enforcement and /or invalid in this state.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX of XXXX I called Nationstar Mortgage, ( DBA Mr. Cooper ) and entered into a pandemic forbearance agreement. In XXXX of XXXX I called Mr. Cooper asking to come off of the forbearance. In XX/XX/XXXX Mr. Cooper stated my forbearance had ended. I had called Mr. Cooper since XXXX trying to make payments on the home, their response was always the only payment they would accept was the entire forbearance amount to bring the account current. I have attached a screen shot dated in XXXX from my Mr.Cooper account that shows my account is not eligible to make payments. I even filed a complaint with the CFPB because of Mr. Coopers reluctance to to provide a forbearance workout plan. Its was my understanding that paying the entire forbearance amount could not be a requirement for Pandemic related forbearance. Because of their insistence that the account be brought current in full and no other option given to us at the time we were in fear of loosing our house and its equity. My family and I made the very difficult decision to sell the home we loved. It went under contract on XX/XX/XXXX. On XX/XX/XXXX We received a e-mail stating Mr. Cooper had approved us for a loan modification that would begin on XX/XX/XXXX. However it was to late as our home was under a binding contract to sell. The sale of our home closed on XX/XX/XXXX and Mr. Cooper was paid in full on the same date. On XX/XX/XXXX 17 days after the account was paid in full and closed I received notification that Mr. Cooper has reported my account as being past due 120 days. I tried very hard to work this out with Mr. Cooper but at every step they refused to except anything except for full payment of all pandemic forbearance payments until I filed a complaint with the CFPB. This reporting of delinquency is in retaliation for me filing the earlier complaint with your agency. It is also my understanding that under the CARES act, payments missed due to being on a Pandemic Forbearance plan can not be reported to the credit reporting agencies.
Company Response:
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have made every payment on time! Mr Cooper lost 2 of my payments. I have tried fixing this with them by providing bank statements to show I HAVE PAID ON TIME. They refused to correct their mistake. They now reported my account as 30 days late. I dont know what to do they wont fix their error!
Company Response:
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: wanted to buy a home listed by a realtor, XXXX XXXX listed in XXXX with the greater XXXX Board of realtors, ( attached ) for XXXX $ and it was advertised that " Seller is willing to do a wrap in this beautiful home... .home is a minor fixer-upper, windows need some scrubbing because of sprinkler water, -- a handy- man special. '' I wanted to buy the home and then help my daughter buy the home from me, as she was a single mom self employed with 4 kids and one with a XXXX and they needed a home. We were told at the title company that my daughter can buy the home directly from the XXXX 's sellers. Both sellers and I and my daughter, purchasers, went to a title company the sellers had work previously in a transaction we were told " did not go through '' because the buyers did not qualify.My daughter lives at XXXX XXXX XXXX XXXX XXXX NMXXXX Nationstar attorneys XXXX and XXXX are still trying to foreclose us in a case fromXXXX! and not settle even in light of the new federal legislation to workout with homeowners. We have lived and payed the house since XXXX. Bought it for XXXX " a handyman special ) and appraised at XXXX with XXXX title insurance. At filing of the lis pendens, in XXXX the house was valued at XXXX for a XXXX 3 bedroom 2 bath house 25 years old, there was a foreclosure sold ( superior property, 4 bedrooms ) down the street for XXXX in XXXX. The owners, XXXX XXXX and XXXX XXXX XXXX have put over XXXX in repairs and plumbing and roof repairs are underway. Nationstar bank and " assignees '' ( XXXX ) Bank is attempting to foreclose on a default judgment they could not recuperate anymore from mortgagors on a loan that is not on record prior the land contract The bank is not even waiting for the judge 's decision on the judicial foreclosure ( we paid almost 50 % of the home cash ) but already sent the home to a company called XXXX ( " assignees? " to work with realtors selling it from under us ) We went to a workout that the bank walked off from after us fulfilling all the requirements for a workout, including a condition that was met with delay from the mortgagors ( quit claim deed in my daughter 's name ) which was beyond our control XXXX did not do good on the settlement despite us going to the settlement ( we were offered prior, the house or the money, we told our attorneys, the house ) XXXX has deposited cash in a trust account which has been deposited in court ( around XXXX as far as we know ) I include a couple of checks but the trust company has to do a 3 way reconciliation and provide the authorities the audit results and some money has been retained by. the suing bank, nationstar. WE paid taxes and home insurance. We are told the land contract has been paid in full.
Company Response:
State: NM
Zip: 87114
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A