Date Received: 2022-04-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Mr. Cooper Mortgage XXXX XXXX XXXX XXXX, TX XXXX Complaint Department XXXX XX/XX/2021 Subject : Mortgage Lender Complaint : Mr. Cooper. I had a 1st and 2nd Mortgage with Mr. Cooper. I had a mortgage with this company for over ( 15 ) fifteen years in which I never had one late payment. The problem came when I received a notice stating that my balloon payment on my 2nd mortgage was coming due. I called up Mr. Cooper that same day to start the process to refinance the 2nd mortgage. I sent them all the docs required as well as a financial statement. This process with all the information literally took them months to process. In the meanwhile I was served with a foreclosure notice for non-payment on the 2nd mortgage. Bare in mind I was continually paying my 1st mortgage on time and offered to continue to pay on the second. The processor I was dealing with told me not to worry about it that they were close to finishing the process. Month after month of continual follow up to Mr. Cooper I was assured that they would have this issued settled and it would not be reported to the credit report agency. I started researching my credit reports and my credit took a large hit due to them reporting to the credit agency. Once it showed up on the report Mr. Cooper called me and told me they couldnt renew my mortgage because my credit score went down and I didnt qualify. Although its hard to prove intent I strongly believe they were holding off closing on purpose so they could take my home from me. These situations are not uncommon with Banks and lending institutions. Its all about the money. I ended up selling my house so they werent able to foreclose in which I have told them time and time again to take the negative report off my Credit reporting agency. To this day they have not. This whole issue is not a fair practice of lenders such as Mr. Cooper and all I ask is take it off my report. Sincerely
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2022-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since my mortgage was sold to NationStar in XX/XX/XXXX, I've had multiple problems with the way that they have serviced my loan and mis-managed my escrow account. In XX/XX/XXXX, I made two large principle payments and gave specific instructions that I did NOT want to pay off my loan until mid-XXXX. Against my instructions, NationStar paid off my loan using escrow funds and refused to send my XXXX real estate tax payment to my county. Since then I have been begging for a final statement of my mortgage and escrow accounts but NationStar has steadfastly refused to provide either of those documents, even after I filed a complaint with CFPB. CFPB closed my complaint without resolution. In XX/XX/XXXX, Nationstar finally admitted that they had botched the posting of several payments and sent me a check for {$710.00}, yet, they continue to refuse to provide any explanation of how they arrived at that amount, how my payments were applied, or how much interest I paid in XXXX. They have also refused to pay interest on the funds that were kept from me for over 7 months.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We purchased our home 37 years ago ( XXXX ) for {$92000.00}. Planning for retirement, over the years, we bought 3 rental properties. In XXXX during The Financial Crisis we lost our employment and we defaulted on our obligations. When we regain our jobs, we hired " XXXX XXXX XXXX XXXX '' to help us restructure and modify the 4 mortgages. HERE IS WHERE THE NIGHTMARE STARTED AND IS STILL GOING ON... The XXXX XXXX XXXX had us faxing updated financial statements for 2 years they charged us {$10000.00} and produced absolutely nothing. See Attached E-Mails. It took 5 years to Modify the 4 Loans, adding an enormous amount of debt. Thing were getting worse by the day!!! We were served a Foreclosure Notice on one of the Properties ( XXXX XXXX XXXX ) We contested the Foreclosure, We went to Trial arguing the Financial Crisis have destroyed our lives. Lender, Servicer and the Courts made a very wise decision by reducing principal and interest by 50 %. The good news is that this Loan has been current ever since and is now in a very good financial health!!! The bad news is that the other 3 Properties are still straggling to stay alive. If this was not enough COVID made it much worse... We are asking Mr. COOPER for help. The Principal on this Loan has Ballooned during the XXXX Financial Crisis. We are retiring and we would like like to sell the property however the total amount due is just too high.
Company Response:
State: NJ
Zip: 07110
Submitted Via: Web
Date Sent: 2022-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I recently paid off my mortgage with Mr. Cooper ( dba nationstar mortgage ). I was told by the loan representatives I needed to pay a {$25.00} loan payoff processing fee in order to receive a pay off amount to pay off the loan. The pay off amount was supposed to be good for 30 days. So I paid the fee. When I received the the pay off quote, it was tens of thousands of dollars off and only good for one daynot the 30 days as they indicated on their website! Completely inaccurate!! It indicated my pay off amount was {$26000.00}. The actual amount owed was {$1300.00}. So why was the {$25.00} fee required? It appears to me that I just needed to overpay the loan and would have been reimbursed the difference. I have repeatedly asked for a reimbursement of the {$25.00} through written emails to no avail. As a matter fact they stopped responding to my requests. I was misled to believe that this fee needed to be paid in order for the mortgage to be paid off. Additionally I had over-paid the pay off and I have requested an accounting for the difference between the overpayment in the actual amounts. While a check was sent, the details were not shared with me. I have attached the pay off quote and associated correspondence with the Mr Cooper mortgage company.
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2022-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I made a payment on my mortgage that brought my LTV ratio on the mortgage to below 80 %, based on the original valuation of the property. ( The property value as since appreciated significantly ). On XX/XX/XXXX, I spoke to a Mr. Cooper representative requesting an end to my PMI payments. I then sent a letter, which, according to USPS, was received by Mr. Cooper no later than XX/XX/XXXX, also requesting an end to my PMI payments. It has been 46 days since they received my letter -- and 54 days since the payment in question -- and in that time, they have made two additional deductions of PMI payments to my escrow account, all while refusing to respond to my letter.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2022-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I owe XXXX by XX/XX/XXXX I'm coming off of forbearance I was denied modification and putting the amount owed at end of loan i ask for additional 2 months because I'm in list for mortgage assistance program and I will hear from them soon
Company Response:
State: TX
Zip: 76133
Submitted Via: Web
Date Sent: 2022-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-23
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Since completion of my XXXX XXXXXXXX Bankruptcy ( ended XX/XX/2022 ), Nationstar / Mr. Cooper has done the following : Inaccurate credit reporting. Credit Reporting Errors. Inaccurate Payment History. Reported incorrectly on credit report and failed to remove the error. Failed to report payments to the credit bureau. Credit reports pulled without knowledge or authorization, and without reason for doing so. Harassing and illegal debt collection and credit reporting campaign designed to pressure the homeowners into paying more than what the mortgage contract allows. I have attached a current copy of my Mr. Cooper Mortgage statement which is not being reported
Company Response:
State: CO
Zip: 80817
Submitted Via: Web
Date Sent: 2022-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Since completion of my Chapter XXXX Bankruptcy ( ended XX/XX/2022 ), Nationstar / Mr. Cooper has done the following : Inaccurate credit reporting. XXXX XXXX XXXX. Inaccurate Payment History. Reported incorrectly on credit report and failed to remove the error. Failed to report payments to the credit bureau. Credit reports pulled without knowledge or authorization, and without reason for doing so. Harassing and illegal debt collection and credit reporting campaign designed to pressure the homeowners into paying more than what the mortgage contract allows. I have attached screenshots of XXXX credit report 's " Mortgage Accounts '' Screen. Mr. Cooper has removed mortgage account which is current. A copy of the current mortgage statement is attached.
Company Response:
State: CO
Zip: 80817
Submitted Via: Web
Date Sent: 2022-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-23
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Since completion of my XXXX XXXX Bankruptcy ( ended XX/XX/XXXX ), Nationstar / Mr. Cooper has done the following : Inaccurate credit reporting. Credit Reporting Errors. Inaccurate Payment History. Reported incorrectly on credit report and failed to remove the error. Failed to report payments to the credit bureau. Credit reports pulled without knowledge or authorization, and without reason for doing so. Harassing and illegal debt collection and credit reporting campaign designed to pressure the homeowners into paying more than what the mortgage contract allows. I have attached XXXX credit report. Page 3 of 9 shows Nationstar reporting history. Page 6 of 9 show the pulling of monthly credit reports without my knowledge. Mr. Cooper was aware that there was a bankruptcy starting on XX/XX/XXXX.
Company Response:
State: CO
Zip: 80817
Submitted Via: Web
Date Sent: 2022-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-22
Issue: Problem when making payments
Subissue:
Consumer Complaint: My grandmother recived a reverse morgage thru champion reverse morgage in XXXX ( a line of credit ). She past away in XXXX leaving me as one of tge surviving heirs to tge property i found her reverse payment and filled out the paper work for life rights as such should be grantted. They have since started forclosure on the home. Charged inspection fees for inspections that never occured, have not kept the property properly maintance to the point that i have done and incurred all charges for maintance and major repairs. Includung major leaks, electirical issues and possiable structual damage, charging for insurance priemiums but stating that i must pay preiums but have no home insurace. My home has now been deemed unfit for habtation making me and my family XXXX withoit warning. I have in the past reached out to champion mortage so to adress all issues to no prevail. Only getting ran around told to call one companie to the next. My grandmother never completed the counseling needed and deemed a must to receive the reverse mortage. Also purchased life credit on the loan which in turn would paY the loan off in full in the event of her death. Not to mention the loan was given under false pretences and should have never taken place putting my granfather as the co- borrower ; whom passed long before my grandmother. I belive in XXXX and the loan counselong never taking place Also the home has mold and what i belive is asbestis in the attic. ALONG WITH BEING deemed unfit they are adding taxes on the life of the loan tgat are also being assesed to myself. I am not able at this time to gather the Property paper work due to it beong deemed unfit aNd not having the appropriTe contact information and endless companie run around to recievive permission to enter the premisses. So i therefore am in threat of loosing my home and all belongings including family pictures and airlooms
Company Response:
State: VA
Zip: 23455
Submitted Via: Web
Date Sent: 2022-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A