Date Received: 2022-08-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Hi, I a XXXX who is not computer literate. I refinanced my home with XXXX XXXX last XX/XX/2022. A few months ago I received a letter saying My Mortgage has been sold to a Mr. Cooper LLC. The switchover was on XX/XX/2022. Before refinancing with XXXX XXXX, I was with XXXX XXXX for 20 years. Both XXXX and XXXX XXXX include your Loan Payoff on the Bill, along with when your next payment is due ( if you prepay in advance ). This New Lender, National Mortgage, Mr. Cooper LLC, puts No Information about Your Loan On The Paper Statement. So, You do Not know where You Stand With The Loan, mortgage. Ive spoken with several of Mr. Coopers Mortgage Staff, and they tell me to go on line? 1st, I have No Way To Get Online. A friend is helping me write this complaint. I would like National Mortgage, Mr. Cooper LLC to put the Mortgage payoff and when the next payment is due on their bills? I cant use the Mr. Cooper App, because I have No Way Of Doing So. I dont use email because its clogged with advertisements. So many, that I had to stop using email. Can You Please Ask National Mortgage, Mr. Cooper LLC to add the Mortgage Payoff and when the next payment is due like real mortgage companies ( such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). By not doing so, many XXXX like me could get into trouble By Not Having This Information. One Last thing, XXXX XXXX gave me the Mr. Coopers New Mortgage Number. So, I set this number up with my XXXX XXXX XXXX Account for Payment. When I finally got the Mr. Coopers New Loan Paperwork, Mr. Cooper added a XXXX in front of the loan number that was given to me by XXXX XXXX as the New Mortgage. Ive already made a payment to the mortgage number without the leading XXXX. Is this a problem? Is Mr. Cooper doing this so they can say they never got the payment. How can a Company change the Loan Number on You? Is this to to make XXXX XXXX make late payments on a loan paid on time? How come Mr. Cooper didnt give XXXX XXXX the correct New Loan Number? Now, I have to go to XXXX XXXX XXXX and have them change the loan number because Mr. Cooper added a XXXX ahead of the loan number. Making it different than the number given to me by XXXX XXXX? Thanks in advance, XXXX XXXX
Company Response:
State: CA
Zip: 90302
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The unverified account indicated below continue to report on my credit report despite several written requests, in violation of federal law. I dated the previous letter I sent to the 3 credit bureaus XX/XX/XXXX, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require this account to be authenticated ( A ). I will take legal action against you if you do not validate this account. Please follow the law so that this situation can be settled quickly. NATIONSTAR/MR COOPER XXXX Date Opened XX/XX/XXXX Balance {$360000.00}.
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX we sold our home and paid off the mortgage held by Mr. Cooper. Paid off the mortgage nearly 30 days ago and still getting the run around on money, our money, that is in the escrow account. Have received the release of lien and still no check from Cooper. Have called numerous times and told it takes 20 days, 30 days, 45 days. It should be illegal for them to hold your escrow money after the loan was paid in full.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Time has already passed but up until now, I havent heard any kind of response from the 3 Credit Bureaus which made me decide to seek assistance from you. They have shown negligence and an act of refusal of complying with my request. I know for a fact that they are to comply with the Fair Credit Reporting Act law, to provide proof, documents, and give definite and accurate responses, within the given statutory time. This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. However, if they failed to do so, they are obliged to remove the account which are erroneous and unverified. Their unfavorable and unacceptable actions have been hurting my credit scores immensely. Please see below the account I am concerned of : XXXX XXXX
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I filed bankruptcy, I experienced a financial hardship due to XXXX, I lost my dad ( a veteran ) due to XXXX, and I was fired from my job. I applied for a forebearance, and I have explained that I am currently experiencing financial difficulties, but I want to keep the home and I am requesting a lower payment. They sent me a refinance, which INCREASED the monthly payment, increased the interest rate, increased the amount owed to be HIGHER than the original amount purchased in XXXX, and started the loan over to a new 30 year mortgage! I REFUSED to and agree and I told them this was predatory lending!! They then stated they would do a " partial claim '' for {$31000.00} and HUD would put a lien on the home and I would owe a " balloon payment '' at the end or the current mortgage, or if I sell them home. XXXX delivered the modification papers on Saturday, XX/XX/XXXX and the interest rate has still changed to 5.5 % ( which is higher than the original 4.25 % ), and it says the loan is now 40 years to XXXX, instead of XXXX which should be remaining and my loan ends in XXXX! My last mortgage statement shows the balance is {$160.00}, XXXX but this paper work says the new balance will be {$210.00}, XXXX!! I do not understand how and/or why they are changing these figures, but it seems like a scam or rip off and they are taking advantage of people due to a Pandemic and financial situations that are out of anyone 's control!
Company Response:
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our loan was transferred to another company during the loan modification process ( XX/XX/2022 ). Now, they are moving up back in the process by denying paystubs saying there are not dates visible or company name visible or even deductions visible. I resubmitted the exact same PDF and they accepted them and moved the process forward and then two days later declined the paystubs again after sending a letter saying the paystubs were accepted. We have called and asked what needs to be done. They have told us to talk to our point of contact, but we can't get ahold of the point of contact. The number is just the toll free number and it goes to everyone. We can't get a definitive answer on what we actually need to do to move the process forward for the loan modification.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I am forwarding the previous email for this matter. This has to be corrected for all 4 credit bureaus once completed correctly. This chaos started as a result of a simple error in XX/XX/2021. Although XXXX payment was received 3 days past my due date of the XXXX and was received XX/XX/XXXX. XXXX payment was reported late and I asked for it to be reviewed as I have 28 days grace period. Lastly, years of payment history of prior mortgage holder late fees are all transferred to my credit file when I assumed the loan. I assumed the loan not anyone else 's negative credit. If this matter persist and continue past the dispute deadline date. I informed the Nationstar that I will discuss the details pertaining to the unfair mortgage practices. Nationstar has included blatant, useless, derogatory credit information on my file. I asked for the information to remove the unnecessary late fee amount that has accrued though outage life of the loan. These unfair handling of credit reporting or lack there of responding to dispute are hindering my credit worthiness. This halted my life for one year where I could refinance, obtain a HELOC loan, or make improvements using equity where necessary. My credit score has plummeted from a XXXX to mid XXXX 's as a result of this error as it was referred to. Documenting me as paying 10 payments or 20 late payments puts me in a very high credit risk category.
Company Response:
State: SC
Zip: 29414
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Improper use of your report
Subissue: Received unsolicited financial product or insurance offers after opting out
Consumer Complaint: I requested a Pre-Approval from Mr. Cooper. I am in the early stages of looking for a home and wanted a generic approval to know what i could start to look for. This should have been a soft pull according to their site and what is done with any Pre-approval done by other companies. Mr. Cooper did not do a soft pull they did a hard pull and are refusing to take that off my credit report. I did not agree to a hard pull, I agreed to a soft pull. the attachment shows i have tried to get this fixed and have gotten no where. I have even had calls where they have refused to acknowledge wrong doing.
Company Response:
State: OK
Zip: 74006
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was approved for a Forbearance XX/XX/XXXX. I was on the Forbearance for 3 Months. I made my Escrow Payment all 3 months as not to be short at the end of the Forbearance. After the 3 Months was up I was told that My Forbearance was invalid because the Forbearance program ended on XX/XX/XXXX. I was also told that I was enrolled into a XXXXXXXX XXXX XXXXXXXX XXXX. That also was not true. Now I'm told that I have to do a Loan Mod. This is going to Increase my interest rate. I can not afford this increase. I feel that it was not my fault that the Mortgage Co Enrolled me into a Forbearance Program that had already ended. I feel at this time I should be allowed to do the XXXX XXXX XXXX just as they Promised They would. Not My Fault. I did everything that was asked of me.
Company Response:
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am on my second payment cycle with Mr. Cooper mortgage and have had a double payment taken out. With just a short amount of research, I know that Mr. Cooper has been claiming they will fix this shortcoming since XXXX of 2021. I believe Mr. Cooper is a deeply dishonest company and Im frustrated to have to deal with this on my second month with them. Especially given the fact that they have a history of taking advantage of their customer base.
Company Response:
State: NC
Zip: 28376
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A