Date Received: 2022-11-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My social security number, drivers license and business ID was illegally used by my sister and husbands tax preparer for their personal gains. I paid him XXXX XXXX dollars on XX/XX/XXXX to help get me some type of aid and assistance that will help my business thrive without the stress of constantly working XXXX hrs a week. Throughout that process of waiting, my fiancs brother stole my wallet not even six months later, due to his lack of accountability in our friendship. I have XXXX growing sons that I work hard to keep out of the realms of the vanity that exist this world. Crazy thing is once I told him No for the first time he steals my wallet and piles onto the compile of defrauding the XXXX and other lenders for illicit. I finally checked my credit score and noticed an extreme amount of inquiries. Just received a business credit report just to see my tax were altered from XXXX til now. Help please.
Company Response:
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a Chase Freedom XXXX credit card in the mail that I never applied for. I know for a fact it was not me as the last name on the card had my previous last name. I called customer service on XX/XX/2022 to have the account closed. I requested for a confirmed email or letter in the mail to ensure that the account was closed, however was told they will provide me a fraud kit, which is not reassuring me that the account is closed and it will never happen again. They also did not reassure me with written evidence that it did notand will notreport the account to any credit reporting agency.
Company Response:
State: CA
Zip: 905XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I filed a police report and disputed this account JPMCB card services Acct # XXXX with XXXX XXXX and XXXX. I also filed a fraud dispute with JPMCB card services and they are still reporting inaccurate information on my credit report. The above account does not belong to me. I do not deserve this negative account reporting on my credit file from the above agencies.
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XX/XX/XXXX Chase Bank {$4300.00} was debited from our checking account. It was noted as a " Debit DDA Check Charge ''. I immediately called the bank and spent an hour or so being shuffled from one person to another. I received no answers to what the issue was due to their being an absence of any dialogue associated with the charge. I made several phone calls over the next few days. On XXXX, XX/XX/XXXX, I was informed an email was sent to the " compliance '' dept and that I would receive a response within 24 hours. That did not happen. XXXX XX/XX/XXXX I called this morning to follow up and was told, once again that an email will be sent to the " research '' dept and it will take 2-3 business days for them to even respond with what may have happened. I am not allowed to even be CC 'd on the correspondence. There was never any correspondence stating that there would be a charge to our account. They just took it. The only thing we think may have happened was my niece was recently scammed and filed a fraud complaint. There were 12 checks cashed within one week. The only connection we have to that is that my mother is on both accounts. My niece received a letter on the XXXX stating the situation was resolved and no further action would be taken. This is, however, only speculation as there are no notes associated with the {$4300.00} charge. We have excellent credit, no outstanding debt and have been in good standing with them for 20 years. I am worried that we will not get our money back.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XX/XX/2022 I bought ten tickets from asap tickets. It was two different reservations. The amount charged to my account doesnt appear on the bank account information. It was XXXX for one reservation and it doesnt show up on my account info and other was XXXX. I dont know why the these payments dont show up in my bank account information. The company name asap tickets charged me XXXX and XXXX and it doesnt show up in my bank account information. I want to complain against asap tickets.
Company Response:
State: NY
Zip: 11230
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Chase sent an email offering a credit line increase pre-approved with no credit check. When I followed the link to the offer the same day it said the offer was no longer available. I sent a message using their secure messaging site and was told there was an issue they were working to resolve and to try again later. I tried again later with the same result and in the meantime received a letter in the mail with the same offer. I called to speak with the customer support team and they told me they didn't have an XXXX for when the issue would be resolved but it would be a few days. I sent them a message again a week later and was told that the offer was no longer available, though both communications I received stated the offer expired on XX/XX/30. I replied explaining that they'd made an offer and had not abided by it and they said since there was no further action to take they would not be responding to additional requests. So Chase made an offer via email as well as postal mail and then failed to deliver what was offered.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I had used CHASE British Airways Credit Card. They charge me {$95.00} Annual fee, and in return Give me XXXX XXXX XXXX for XXXX XXXX XXXX XXXX and XXXX XXXX point for other purchases My complaint is about the XX/XX/2022 thru XX/XX/2022 statement. I spent the following on XXXX XXXX XXXX purchases following XX/XX/2022 {$1900.00} XX/XX/2022 {$2100.00} XX/XX/2022 {$1800.00} XX/XX/2022 {$63.00} Total : {$5900.00} I cancelled one XXXX ticket purchase and thus refunded, the following XX/XX/2022 - {$2100.00} The Net purchases of tickets on XXXX XXXX {$5900.00} minus {$2100.00}, = {$3800.00} Total XXXX points for XXXX XXXX Purchases XXXX XXXX = XXXX Total XXXX points for general purchases during statement period is XXXX Total XXXX points which should be awarded after during statement period should be XXXX plus XXXX = XXXX However, Total XXXX Points awarded was only XXXX I have sent several messages to the Chase Credit Card and they are giving vague answers and not correcting by transferring the additional XXXX XXXX points into my British Airways account to correct the error Please get it fixed so that I can purchase tickets using these XXXX points Even their statement states that I earned XXXX points, but they only transfered XXXX points XXXX XXXX
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: We leased a XXXX XXXX XXXX in XX/XX/XXXX, and had our lease financed through JP Morgan Chase. We just purchased the vehicle from that same bank because the lease was coming to an end in XX/XX/XXXX. We submitted all the forms they requested and a check for {$23000.00}. In the odometer statement we were required to fill out, we wrote our odometer reading of XXXX miles. We just received the certificate of title from JP Morgan Chase and they wrote an incorrect number for the odometer reading. They wrote XXXX miles. Obviously, this is a HUGE problem as it in incorrect. We contacted the bank tonight and spoke with both XXXX, a customer service agent, and XXXX 's manager XXXX, who told us that the bank would re-issue the certificate of title. I wanted to let you know that : 1 ) The incorrect odometer reading significantly reduces the value of the car because it reflects a much more used car than it is in reality, and affects us the consumer after we had meticulously cared for the car and kept it well under the annual mileage limit we agreed to of XXXX. XXXX ) It's incorrect information written on the odometer statement, which according to the document is a false statement and " misdemeanor '' XXXX ) When we called the bank tonight to complain, they asked us to patiently wait for them to send us an affidavit correcting the mileage on the certificate of title. When I asked the agent whether the NY XXXX would accept the document, he did not and did not appear able or willing to research this. XXXX ) We asked to speak with his manager. We again asked whether NY State would accept affidavits. XXXX looked this up and said that an affidavit would NOT be accepted in the state of New York, and that he would work with the titling department at JP Morgan Chase and the NY XXXX to re-issue the title. I am somewhat preemptively filing this complaint. I truly hope that JP Morgan Chase does right by us and fixes the problem. I think nonetheless it's problematic that it's the consumer 's responsibility to fix a problem the bank created out of sloppiness. It's also a concern of mine that without this complaint, the problem won't get fixed to resolution. I'm attaching a XXXX of the title Chase sent as well as an image of our odometer in the XXXX we purchased showing the correct mileage.
Company Response:
State: NY
Zip: 10003
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Insurance fraud due to either incompetent or malicious business practices on claim number XXXX. Chase offers luggage delay insurance through this company. The process is simple and clear : submit specific documents listed on their website supporting conditions of the claim. I have submitted these documents initially, yet the company keeps asking for more documentation in a circular fashion : I provide documents XXXX XXXX XXXX XXXX XXXX XXXX as required and submit. They respond asking for XXXX I respond with XXXX They responding asking for XXXX and XXXX I respond with XXXX and XXXX They respond asking for XXXX and XXXX I respond with XXXX and XXXX And round and round I go up to 6 times now. I always respond within 24 hours, yet they take a week+. This is clearly an attempt to run me around into giving up and/or is completely incompetent. Either way, I am owed my XXXX.
Company Response:
State: IL
Zip: 62521
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/22 I drove out from XXXX to XXXX XXXX to visit family. I went to the nearest CHASE ATM in XXXX XXXX to deposit XXXX in CASH that I did not feel comfortable carrying on me and I expected to use that to cover my stay time in XXXX. At the time of the deposit, it was a normal process, I put the money in, took some time to add the amount, I confirmed, it then shot me out a receipt that stated to confirm you deposit went through please call chase customer service number. I was confused. I checked my account no funds were pending or deposited. Mind you its XXXX I started freaking out I have XXXX kids I need to care for with these funds. I tried to call chase but because it was a holiday it was closed. I was able to get a small loan until they bank opened back up on XX/XX/22 to speak with someone. I called customer service for chase explained what happened and all she was able to tell me was, it will be investigated can take up to 10 business days we dont have any other information. Im kind blown, all the money I brought to care for myself and children i am no longer entitled to until they investigate and can take up to 10 days?! This is so crazy, the lady who helped me was not helpful, very rude and hung up on me after saying I am not bout to argue with you. This is so frustrating, never happened to me before. I wasnt offering emergency funds or anything. I was left with XXXX dollars after this happened. I will never trust a bank with my money again! This made me feel hopeless, I also had to find other ways to get money from family because the bank had no explication as to what happened to mine. Unbelievable!
Company Response:
State: CA
Zip: 90501
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A