Date Received: 2023-01-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On friday XX/XX/23 I deposited a check settlement check for {$420000.00} into my bank account, I was told XXXX would be on hold until XX/XX/23 making {$220.00} available right away! Well on saturday I check my account in the app and it showed that the check hold was released, then put back on hold, and that took my balance to a negative. I call my bank on Saturday and Sunday and get the total run around. On Monday I go into my chase provided app to see if it had updated any, maybe like the balance but nothing. So Tuesday XX/XX/23 comes and I am notified in my app around XXXX XXXX that the hold was extended to XX/XX/23 and to go to my app for further information. I go and check my app and there's nothing no instructions, no info no nothing. So I reach out to my bank and this time it's XXXX XXXX. My bank is closed even the customer service isn't open so I'll call and continue to call I get the automated messages and nothing until around XXXX XXXX. I get my customer service department and they transfer me to the check hold department. During this time I speak to numerous representatives that hang up on me, speak to me in a nasty tone, make promises to help you when they really can't and tell lies over and over again. So at about XXXX XXXX I get this supervisor whose name was XXXX, at this point I have been through multiple people, and multiple supervisors. So this particular supervisor says go to the bank branch and speak to the branch manager and have them pull the active hold report and once they do that, they can verify the funds are there and release the funds because the funds are there! we verified the check. So around XXXX XXXX. I go to the branch closest to me where I actually deposited the check and ask to speak to the branch manager apparently she's not there so I get the branch assistant manager XXXX, XXXX explains to me that there's nothing that he can do because he is in the branch and that everything has to be done by the holds department, and that he was going to call them and see what he can do because they need to " verify the check '', But I was already told the check was verified by XXXX! So I'm at the bank with XXXX until about XXXX and basically nothing is accomplished. In that time of me sitting at the bank I called my lawyer and his office who issued the check and they got me in touch with the department that confirmed that the check was real and that it was issued to me, they also talked to the other bank many times and verified the check was real. So around XXXX XXXX I called the bank again we go through the process of them verifying the check verifying the bank and verifying all the stuff that they claim they need to verify I have already spoken to my lawyer the people who have issued the check to me they have explained to me that I need to speak to the operations department and that either XXXX or XXXX will get back to me and that they need to handle this. I am on the phone at the time with a supervisor who claims her name is XXXX, we sit on the phone for about 45 mins to an hr. And in that time her and I were on the phone I three-way my lawyers office and XXXX asked to speak to XXXX or XXXX and they were unavailable so XXXX says to me and the receptionist XXXX that once I get in touch with XXXX or XXXX give the holds department a call back so that they can verify that the check was given to me and is real. And once I do that they will release the funds because she completely reviewed my account and everything looks good. XXXX calls me back around XXXX XXXX and at this point I called the holds department back as instructed, asked to speak to a supervisor as instructed and I was hung up on so I called back again did the same thing and they were very argumentative and they would not give me a supervisor until I started to yell please listen to me you're a customer I am axing for a supervisor. Once we did I got a hold of a supervisor name XXXX, XXXX and I explain the situation and XXXX then puts XXXX and I on hold and says that he's reviewing my account but there are no notes and that he has to call XXXX XXXX XXXX and verify the check! he puts us on hold and so called verified the check but he's also asking XXXX for all the information of the law firm like the EIN like the address the phone number and then XXXX turns around and calls the law firm! nothing about the check! Were on the phone for over an hr and then XXXX hangs up on us! So at this point it's about XXXX and I'm worried the branch is closing so I called the branch and speak to the XXXX again he then puts me on hold and calls the holds department had me on hold for about 20-25 mins and comes back and says the holds department called XXXX XXXX XXXX and they could not verify the check! I am beyond frustrated at this point so I call XXXX back, he gave me his cell phone by now, and I patch him in as soon as I ask XXXX to say what he said to me XXXX hangs up! At this point I'm beyond lost and not sure what to do anymore! I've talked to so many people that I'm totally lost and at this point I think it's discriminatory at this point!
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Closed card in XX/XX/2022. They allowed a charge to go through that I did not renew for XXXX. I made several unsucessful attempts to contact the charging vendor prior to the charge. Despite those attempts, the card is stating that they allow recurring charges. At time of closing card, it was not disclosed they would allow recurring charges to process. I did not authorize any.
Company Response:
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was in the Chase Bank branch at XXXX XXXX XXXX XXXX XXXX XXXX XXXX I went up to teller to withdraw money from my account. I made small talk and conversation with the female bank teller about where I was going later that evening. Which we both engaged in talk of going out to a strip club and her favorite strip club. I left bank thinking nothing of the small 3 minutes conversation and everything being just fine. Only the next week to find my debit card transactions were being declined and my automatic car insurance was declined even though I had more then enough funds in my bank account. I call customer service and was told my account was placed on a fraud restriction. And told I need to be transferred to loss prevention..I was talked to as if I had committed fraud. And told chase bank was holding my money and had decided to close my account after 3 years with no explanation.. except I would receive a letter explaining more and a check in 30 days. I received letter yesterday. And it says their closing my account and accusinge me of '' inappropriate conduct with employees ''. No investigation, noone contacted me to discuss this or ask me about totally innocent 3 minutes interaction I had with teller. Just closed my account off a absolutely completely random false wild allegations. I'm planning to pursue legal action but I first would like to discuss this with someone at chase bank and file a formal complaint. I was told by a personal banker at another branch she would file a complaint for me and I will be contacted by a chase representative concerning the complaint. I have not be contacting by anyone this far.
Company Response:
State: VA
Zip: 23220
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem with customer service
Subissue:
Consumer Complaint: On the XX/XX/2022 at around XXXXXXXX XXXX XXXXXXXX, I went to cash a few checks at Chase Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX The total of the checks were around {$1700.00}. However, the teller only gave me {$1400.00}. During the transaction, there was a check for {$220.00} that he failed to cash, and he stated that he will try it again. I didn't see anything wrong, and when I was done, I left. When I left, I noticed that the total didn't add up to {$1700.00}, so I contacted the bank. I came back, and the manager told me that the check has already been cashed. The manager also said that the check was cashed after I had left. In other words, the teller stole my money. Since then, I contacted the bank manager ( XXXX ), but since he was going on vacation, he said he will have his assistant manager call me ( XXXX ). It has been over a month, and now they are asking for more proofs. What proof is there to be given when they have the security footage? They acknowledge that theft had occurred by one of their tellers.
Company Response:
State: TX
Zip: 75042
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I received a text message from our bank, Chase, alerting us there had been suspicious activity on our debit card and they were placing a hold on it. I unfortunately clicked the link that was provided and gave some personal information including husband 's ss number and mother 's maiden name. At this moment, I felt something was wrong and exited out of the text without forwarding it. Come to find out, this was a FRAUDULENT text. On XX/XX/2023, an unauthorized party hacked into our bank account and made a fraudulent wire transfer of {$50000.00}. They also moved {$110000.00} from our savings account to our checking account. We immediately contacted our bank, Chase and had the account frozen. I questioned the lady I spoke with ( XXXX XXXX & asked why we were never alerted to this enormous wire transfer either by text, phone call, XXXX mail. She could not answer that, only agreeing that she did see that yes, we were NOT alerted. Also, she told me that there were two attempts to make this fraudulent wire transfer. The first attempt was DECLINED. Apparently someone recognized this as fraudulent. The unauthorized party tried a second attempt and Chase let it go through. We went to the local branch, explained the situation and reopened another account. Between XX/XX/XXXX to this date, XX/XX/2023, I have spent hours upon hours acquiring every bit of information, forms, Forgery Declarations for the bank and numerous trips to the local branch. A police report was filed on XX/XX/2023 & Detective XXXX with the XXXX XXXX, AZ Police XXXX. has been in touch & informed me he is currently going to subpeona the bank for records. XX/XX/2023, Chase sent us a letter stating they are denying our claim stating " we did not take appropriate steps to protect our account ''. There was no notice of consumers right to request documents to see what they relied on to make their determination, no other explanation. ( They said we should set up alerts, but we had alerts on as we have XXXX debits from that account to pay bills and every month when something is withdrawn I received an email alerting me. ) This denial letter was dated XX/XX/XXXX, even BEFORE Chase had all the documentation that they required from us including a XXXX XXXX XXXX. Not only have we been to our local branch at least four times, I have spoken with : the Fraud Dept., the Recovery Team, the Investigation Team, the Claims Dept., the Escalation Dept. and the Fraud Online Claims Dept. I am transferred around, put on hold for hours and then disconnected. We are presently filing this claim with your organization and have already filed a complaint and affidavit with the FTC. Today, XX/XX/2023, we are seeking an attorney. We are also filing a report with the FBI. Chase Bank has given us a complete runaround. They are suppose to protect their customers but instead put the blame back on the consumer.
Company Response:
State: AZ
Zip: 86314
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023, the XXXX XXXX XXXX branch of Chase Bank conducted a three-hour long investigation that concluded that Chase erroneously closed two of my CD accounts, totaling an amount of {$75000.00}, and mailed a check to my previous address. I was told that a check for that amount would be re-issued to me within 10 days. It has now been over 20 days and I have not received the funds that are rightfully mine. I would appreciate your assistance in contacting Chase Bank to look into this eggregious matter, as misappropriation of {$75000.00} represents a hardship to a senior like me.
Company Response:
State: VA
Zip: 22032
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been Chase customer for over XXXX Years. I started with them when they XXXX XXXXXXXX, then XXXX, then Chase. In XXXX of XXXX, Chase sent me a promotion by email telling me that if I visited a branch by XX/XX/XXXX and followed the steps outlined in the attachment, I would qualify to become their private client. I visited a branch and opened a new account on XX/XX/XXXX. The understanding was that after leaving the qualifying amount deposited for XXXX days, they would credit the account with a {$2000.00} bonus. At that time, they must have known that they were going to close my savings accounts. I had a checking account, credit cards -- which they closed in XXXX of XXXX, a premier savings account, a mortgage, and the account that qualified me as a private client, account # XXXX. Chase kept my money on deposit from XX/XX/XXXX and on XX/XX/XXXX, I received a letter from Chase notifying me that they had decided to close my accounts. XXXX days later, I received another letter telling me to ensure I withdraw all my funds by XX/XX/XXXX, XXXX weeks before the account would be eligible for the {$2000.00} bonus. That is a shady and dirty way to treat depositers, especially XXXX who was loyal to Chase for over XXXX years.
Company Response:
State: NY
Zip: 10473
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2022 Deposited money into chase atm of XXXX. Atm took the money than printed out an error receipt. Bank said they cant find money and credited me XXXX back
Company Response:
State: PA
Zip: 19018
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: this is a follow up to prior complaint # XXXX where in my check was stolen and falsely endorsed- i have been told by chase there is nothing they can do for me and even though the check was falsely endorsed. chase opened an investigation file # XXXX and supposedly has contacted the bank that negotiated the check ( citizens bank ) again Chase is telling me the " will not give me my {$10000.00} back. '' which is the reason for this email on XX/XX/22 i wrote a XXXX to XXXXXXXX XXXX XXXX for XXXX the check was stolen and an individual tried to deposit said check all paperwork was filled out with chase to get the money back - it has now been 5 months - i did not give chase permission to negotiate that check to anyone except XXXX XXXX XXXX - again chase is telling me it is my problem- and suggested i call XXXX XXXX which i did. XXXX is telling me they have no information on this claim
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My card was charged at a nightclub in XXXX of 2021. I have been telling my credit card company that I haven't authorized the transaction and asked them for signed credit card receipt. I have asked them numerous times and have sent them written complaint last year. I gave the card to bartender and next day I see charge of {$1400.00}. Bartender might have charged someone else 's tab on my card. Like I said I asked them for signed receipt many times and I haven't been provided that. They reported it on my credit and due to that my score dropped over 100 points. I am hoping someone can resolve this issue. I feel a little helpless in my position and will have to pay the money I didn't spend. I have 4 years of on time payment with this card without missing any due dates. I am a responsible payer but I don't want to pay for something I didn't spend.
Company Response:
State: VA
Zip: 22182
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A