Date Received: 2023-03-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Chase Refused to investigate monthly fraudulent charges by XXXX XXXX and Refund fraudulent charges and shut off fraudulent charges. Since XXXX of XXXX I have been Repeatedly charged {$53.00} monthly on XXXX XXXXXXXX XXXX XXXX ending in XXXX since XX/XX/XXXX by XXXX XXXX XXXX XXXX, a Third party processor company that I CLOSED the account with. XXXX XXXX XXXX XXXX {$170.00} in Bogus Charges on XX/XX/XXXX and verified the charges are bogus and account is closed- but XXXX continued to charge my card monthly AND CHASE WONT STOP THEM- I have reported this to chase several times - this is fraud. I demand CHASE issue a FULL refund of {$53.00} monthly charges since XXXX of XXXX.
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I met with a Chase banker, XXXX and then XXXX XXXX, on XXXX XXXX XXXX CT branch. And he assured me that as a private client, I would NOT be charged any fees. Nevertheless, on my account ending in XXXX, Chase has surreptitiously charged me BOGUS fees for the last several years. They add up to {$160.00}. I spoke to the banker today, the branch manager, XXXX, and she assured me she would refund as much as possible, but urged me to file a formal complaint to recover all of the missing funds. Chase needs to REFUND ME $ {$160.00} for bogus monthly fees including XXXX XXXX monthly fees and {$25.00} ACH and {$35.00} fees that I never agreed to.
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a XXXX XXXX The Studio Leather Messenger Bag from XXXX for {$2100.00} on XX/XX/XXXX. On XX/XX/XXXX I received a email stating that my order arrived however I was home all day and nothing ever came. I think it is very unfair that an order this expensive did not ask for a signature when they claimed that it was delivered, they could have dropped it at the XXXX store it just makes no sense to me. I ordered multiple things from XXXX and never had a problem with them until know I contacted XXXX to see if there is some way they can help they pretty much said no. So then I turned to my credit card since that is literally my last option and submitted a dispute, after a month and some change they denied it as well because Chase decided that XXXX had proof of sending out the package. How is this proof of delivery? It never reached me so I dont understand why Chase is siding with XXXX XXXX its frustrating because I used Chase bank my whole life and I thought they would step up for me and see that this is unfair. Also I cant even make a police report for this because this happened 2 months ago and the whole dispute process lasted so long that I missed my chance. So this is my last option and I never even thought it would resort to this.
Company Response:
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I travelled to XXXX XXXX from XXXX XXXX with some friends for my birthday. On XX/XX/XXXX we had an ATV excursion where we needed to have cash on hand. Neither my friend or I had any pesos with us, and a local told us where we can find an ATM to withdraw money. We found a XXXX ATM right around the corner, my friend volunteered to take out the cash, she put her pin number and everything, but at the very end the money was not dispensed and an error page popped up saying that they atm could not connect to her bank and that she needed to call her financial institution. We thought that maybe her bank had frozen her account because maybe she did not inform them she traveled to XXXX. We needed the cash, so I decided to try the ATM with my debit card since she has XXXX XXXXXXXX XXXX and I have Chase. The same thing happened to me, I put my pin number and everything, I received the same error code. We immediately called our banks and they said since it's a pending transaction that we shouldn't worry and it should disappear. That was not true. On XX/XX/XXXX both my bank statement and my friends bank statement said that the money was taken out from our accounts. We called our banks and made claims explaining to them exactly what happened - we tried to take out cash, nothing was dispensed, but we were still charged. The total that the ATM stole from me was {$170.00} plus an ATM fee that I also filed a claim on, since I did not receive the money why should I pay the ATM fee. My bank gave me a provisional credit for both the money that wasn't given to me at the ATM and for the ATM fee. Yesterday, XX/XX/XXXX, my friend told me that her bank denied her claim and took back the money. I immediately checked my bank account and what do you know, I had a pending transaction for a claim reversal. I did not receive a call nor did I receive a message or email. If my friend did not inform me, I would have never checked my account and I would have never known they denied my claim. On my lunch break I will be calling Chase asking them why in the world was my claim denied and why was I not informed. It is absolutely ridiculous that this was not resolved. There are cameras and I'm sure the ATM does a report at the end of the day of the number of bills it has on hand and what was taken out. I'm highly contemplating closing my account with Chase because of how unprofessional this has been. They told me not to worry and that everything will be okay, and that was a lie.
Company Response:
State: CA
Zip: 94014
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Ever Time I Try To Open Up A Checking Account I Get Denied
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have been trying to get this unauthorized Inquiry off my credit report for months. I have sent in 4 disputes and nothing is being done. I have sent in proof that I myself are submitting the request to have this removed. I have filled for a full file disclosure and never received it
Company Response:
State: NY
Zip: 11356
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My wife and I booked round-trip flights on XXXX XXXX using the Chase Travel Rewards portal ( {$600.00} ) in XX/XX/XXXX, which is associated with our Chase Sapphire Preferred credit card. We later purchased seat selections ( {$110.00} ) and bags ( {$220.00} ) directly from XXXX XXXX on our existing reservation. The flights were on XX/XX/XXXX from XXXX -- XXXX and XXXX from XXXX -- XXXX. On the morning of XXXX, my wife received an email notifying her that our reservation had been cancelled with no explanation given. We did not initiate this cancellation. Since XXXX XXXX does not have a customer service number, we went to the XXXX XXXX desk at XXXXXXXX XXXX on XX/XX/XXXX to find out why our reservation was cancelled. They claimed that if we did not cancel the reservation, that Chase Travel ( our third-party booking agent ) must have. We talked with a representative of Chase Travel Rewards who stated that Chase did not initiate the reservation cancellation. At that point, the XXXX representative gave me a card with a weblink to XXXX general refund dispute department. Because of difficulties communicating with XXXX XXXX, my wife and I chose to dispute the three charges associated with this airline reservation through Chase, as these purchases were made on our Chase Sapphire Preferred credit card. These claims were submitted under Claim XXXX. When submitting this dispute, I selected that the merchant did not tender services. Somehow, Chase changed our dispute type to stating that the cardholder initiated the reservation cancellation, which is incorrect. Because these charges were disputed incorrectly, two of three charges in our dispute ( for {$220.00} and {$110.00} ) concluded with the decision that the charges were valid and that we would not be receiving a refund. The third ( for {$600.00} ) is still pending but the dispute type for that charge was also changed to cardholder initiated cancellation. I have submitted a written request to Chase to re-dispute these charges for reason of merchant not tendering services. However, I am not confident that they will handle this correctly since they did not get it right the first time. I have uploaded two documents. The one entitled " Chase Dispute Resolution '' shows the dispute decision dated XXXX for two of the three charges ( for {$220.00} and {$110.00} ) and XXXX XXXX responses. It should be noted that pages 3 and 6 of this document show the details of the cancellation. The Agent is listed as " XXXX '', which leads me to believe that either a glitch in XXXXXXXX XXXX IT system or a nefarious user may have caused the reservation cancellation to occur. The second document entitled " Chase Dispute Resubmission Request '' is the letter I sent to Chase on XXXX asking for the disputes to be re-opened for reason of merchant not tendering services.
Company Response:
State: MD
Zip: 21113
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter from Chase saying they were closing my account on XX/XX/XXXX. I had signed up for a {$900.00} account bonus in XXXX and was supposed to receive the bonus on XX/XX/XXXX for meeting all the criteria. This was a bait and switch and now they are refusing to give me the bonus and are closing the account.
Company Response:
State: GA
Zip: 30338
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was purchasing a dog from XXXX. Paid a deposit {$100.00} to hold. And {$200.00} for the rehoming fee. The next day when it came to pickup the puppy I paid an additional {$200.00} for regression fee. So a total of {$500.00} was given to the recipient. Ive waited over and hour for pick up. Owner kept asking for shot fees and stating he was not allowed to give dog away till puppy was vaccinated. I had a vet to take puppy to. I told owner it would be handle since it was only rehoming fee that was discussed. Owner kept changing vacuumed names and would not provide the vet information to confirm which vaccines are needed. I then called and reported it to the authorities to report this scam since the owner no longer live at the address they provided to meet at and had not responded.
Company Response:
State: TX
Zip: 76205
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase Bank. Made a deposit at a teller in a large amount. I was advised by the teller there would be a 2 day hold on the check written by my company. My company deposits payroll in my bank each week, 52 weeks per year, so the company and the bank have experience with one another. After 3 days I go to confirm my funds are available and I see they changed the availability. The deposit was made on XX/XX/2023. The bank then changes the date of my deposit suggesting it was XX/XX/2023 and makes the funds available on XX/XX/2023. No notice was provided to me. I only discovered it when I was trying to confirm my funds were available on the date the teller told me. The only amount available to me was a mere {$250.00} of the {$16000.00} deposited.
Company Response:
State: CA
Zip: 94549
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A