Date Received: 2023-03-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I went to a chase ATM to deposit cash, I submitted {$2200.00} dollars all in {$100.00} bills when the ATM swallowed my money and said that an error occurred and that I need to contact the phone number provided on the screen. I called that number while I was in front of the ATM and submitted my claim information in regards to the atm machine, time and all the information they requested. I did not get a receipt from the ATM with the amount i deposited and chase just gave me a claim number. Yesterday when it was one month, chase took {$1100.00} from my checking bank account and therefore I called them and they said there is nothing they can do as they only found {$1000.00} in the atm, now my checking account is on negative and I have no answer on when is my money going to be returned or what can be done in order to solve this issue. They closed my claim yesterday.
Company Response:
State: NY
Zip: 11368
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Regarding my JPMorgan Chase account ending in XXXX. On XXXX I tried to perform 2 Balance transfers to my XXXX cards. One for {$1500.00} XXXX to card ending XXXX and One for XXXX to XXXX XXXX ending XXXX. After over 2 weeks, I called on XX/XX/XXXX to see why my Balances hadn't been transferred. At that time it was disclosed to me that the transfers in question went to the XXXX XXXX where I don't have any accounts, it was further disclosed to me that it would take " Up to30 for them to review my Claim ''. I called again on the XXXX of XXXX to see where in the process the claim was, and was told the 30 days had not passed yet. I called on XXXX to confirm the 30 days had passed and I was due the credit back into my account-including Balance transfer fees and any other potential accrued charges due to their error. During that call, I was informed that yes the review process time had expired and the agent was happy to process my refund, and unfortunately, that will take up to another 7 days. Today XXXX, after being transferred several times I was told by XXXX. XXXX in their Missouri office that " Your claim is still under review ''.
Company Response:
State: MI
Zip: 48842
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been a Chase Bank customer for over XXXX ( XXXX ) years. This past weekend ( XX/XX/2023 ), Chase bank wrote me telling me that they were closing my family accounts with Chase bank. The main account is where my wife 's salary and my salary are directly deposited every two weeks. From this account we do send money to our children at their various colleges. I opened my children 's accounts before my children ( XXXX XXXX XXXX left for colleges ; one at XXXX and the other at XXXX XXXX. Chase gave me up till XX/XX/2023 to close these accounts without any reason. These children are in school and not around to open another account. I have called Chase to express the hardship this action will create on my family. My wife works with XXXX XXXX XXXX XXXX and XXXX XXXX, and I work with XXXX XXXX XXXX XXXX and XXXX XXXX These are the sources money goes into the account.
Company Response:
State: NY
Zip: 11552
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have had XXXX accounts attempted to be opened using my name/SSN/other information. All of the accounts were denied, but they showed up as inquiries on my credit report. No purchases were made as no accounts were successfully opened. I have contacted XXXX to report the fraudulent activity as well as the companies associated with the accounts to report them as fraudulent. Each company stated that they stopped the account/application from proceeding and marked it as stolen. I contacted each company on XX/XX/2023. Each company, along with the date the inquiry appeared on my credit report, are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Again, no accounts were opened and no funds were taken.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, I was contacted by text from JPMorgan Chase Bank saying they detected an usual charge of XXXX dollars at a XXXX and reply yes/no if it was me or not ( I have gotten this message before ). I replied no, then received a phone call that callerID identified as JP Morgan Chase Bank. The person identified themselves as a Chase representative and stated that a perpetrator had my account info and was attempting to transfer money out of my account. They had me log in to my app and showed me that a balance of XXXX in my savings account and told me not to worry, they would stop this transaction. They told me these are the instructions to get the funds back to your account and walked me through a wire transfer that looked like it was going back to my account but it actually went out to a XXXX XXXX account in XXXX Fl. The amount was XXXX, every XXXX I had. It completely emptied both my savings and my checking accounts. I immediately realized what happened and called the number back ( within seconds ) and it went to Chase Customer service. It was the same number as listed on the back of my debit card. They helped me file a complaint, I then went into a branch and filed a complaint and requested a recall of the funds. I continued to reach out after this and the recall was denied because the account it was sent to had no funds available. I called and called and tried to get to someone who would help me but I continued to get the runaround from Chase. They concluded that because the transfer was initiated by me, they could not help me at all and there was nothing they could do. It got escalated several times, but they always just shrugged it off and told me that it was my fault and there was no fraud and they held no responsibility even though the person fraudulently claimed to be a Chase worker and the phone number was Chase and I was tricked. They just apologized for " the inconvenience ''. There was no time between the transfer and my call to make the claim. I went to several branches, I filed a police report and I reported to the FDIC, I have still not been able to recover from this scam as a working mother of 3 children, I have been scraping by. I file multiple complaints with Chase, but they just take the information and ignore me. They say this happens all the time, but there was little to no security to protect me from this. They claim that they sent a text message with a verification code, but I never entered any code to verify this transfer. I told them I would never knowingly transfer all of my money to a stranger and had never made any sort of wire transfer in the 20 years of banking with them, but they do not want to help me or return any funds. I asked them what sort of activity would raise a red flag and they told me all things that are applicable in my case for example, a large amount ( which again completely emptied my accounts ), transfer to an account never used before, outside of normal spending habits. I am financially drowning at this point to support my family and Chase will not help me. Chase doesn't seem to care about their accounts enough to protect them at all. They also do not have any answer or responsibility that the call came from their phone number.
Company Response:
State: LA
Zip: 70003
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had a Chase business complete checking account with Chase that was closed last year. The account number was XXXX. I filed a claim to dispute an ACH payment that was made from that account. On XX/XX/2022 an ACH payment of {$35000.00} was made to XXXX XXXX XXXX to their Chase account number XXXX. The XXXX ID is XXXX. This company was a fraudulent company and has scammed me out of this and more money and never fulfilled the services at all for the {$35000.00}. I filed a fraud report with the FTC and California Attorney General and they informed me to contact Chase Bank immediately to help recover my money since it was sent through Chase ACH. I have lots of additional documentation of this company scamming me and others out of money. They have not responded to 20 plus attempts to communicate and rectify this situation, including XXXX complaints and demand letters. This company has defrauded large amounts of individuals and the FTC and CA Attorney General are both aware and have stated that Chase could assist me in reversing this transaction. However, when i contacted Chase to open a claim I was told that they couldn't help me and to contact the merchant. Are you kidding me? Obviously I have already done this and they are not going to return it. The company 's account is with Chase Bank and Chase should be more than capable of taking this money back from their account with all the documentation I can show them. The FTC stated that they could do this but apparently they just want to turn a cold shoulder and allow their customers to be scammed and defrauded. Please do better for your clients Chase!
Company Response:
State: TN
Zip: 37363
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I received a call from a company Providian bank for outstanding balance of {$3800.00} on XX/XX/XXXX. I called them immediately and told them that i was going to contest it i had my Lawyer at the time XXXX : XXXX. and then i emailed it to them sent me a copy i also contacted for me lawyer and i will be seeing a lawyer on this week. I also made a police report i also told the post office back in XXXX about mail fraud. I also moved to this location on XX/XX/XXXX and i received a letter that i sent to the postmaster General i emailed it to XXXX i lost XXXX govt checks then social security and my daughters XXXX XXXX this month also i lost mail i also made a police report. the other day for identity fraud.
Company Response:
State: MA
Zip: 02130
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Earlier this month I got a letter in the mail saying Chase was closing my checking account on XX/XX/XXXX due to suspicious activity of funds. I have never been involved in any fraud or suspicious activities assumed upon me. I am a XXXX XXXX XXXX XXXX who goes to school, work and home. Ive very upset about this circumstance because I love using Chase and have ever since I was old enough to open a bank account. I called the customer support number, XX/XX/XXXX to see if there was anything I could do. The representative told me I could never open an account with chase again and there was nothing I could do. I dont think this is right and this is why Im filing a complaint. Please help me in not getting my account closed, I havent done anything wrong.
Company Response:
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023, my husband went to Chase Bank located at XXXX XXXX XXXX in XXXX Colorado. He had an appointment to meet with a Chase Mortgage representative to discuss home impovement loan or cash out refi on our home. He met with XXXX XXXX. XXXX asked him what our mortgage payment is. My husband told her that I handle all of the bills. She asked what my name is and then proceeded to login to my account. WITHOUT my permission. No PIN, no verification, no passcode. Just blatantly started scrolling through my bank account to try to find my monthly mortgage payment amount. As they sat together at the bank, my husband called me and said " what did you get at XXXX? '' This threw me off because my husband and I do not have a joint bank account. He does not have access to my banking information and vice versa. She also turned the monitor around at one point showing my private banking information to someone not authorized on my account. I will be closing my checking and savings accounts with Chase and so will my husband. Having an employee access my personal single user account and then sharing that with a non-authorized user is a blatant breach of consumer compliance. I would like to file a formal complaint and request financial compensation for this illegal action against my privacy. I spoke with XXXX XXXX, XXXXXXXX XXXX supervisor, about this and he apologized and said he would escalate to their compliance department. I spoke to him today.
Company Response:
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Wallet with SSN, My Sons SSN, IDs, Cards And More Was Used and Stolen Back In XX/XX/2016. Resolving Full Credit Report Prior To Applying For My XXXX XXXX Please Call Me Urgently For More Information. Thank You Regards, XXXX XXXX XXXX - 15 U.S.C. 1681c-1 and 15 U.S.C. 1681c-2
Company Response:
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A