Date Received: 2023-04-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had {$1400.00} in fraudulently wired from my chase account to another bank. I instantly contacted the bank. They very quickly credited back a {$500.00} transaction made by the same individual. However, even after escalating the issue I never was reimbursed my money. Even knowing that my information and the fact I even banked with Chase along with my cell phone number was stolen from Chase. Below is where I have submitted multiple claims with Chase. I have followed up with everyone and everything possible and still nothing. SentXX/XX/2023 XXXX XXXX FromXXXX XXXX SubjectRe : US Dollar Wire Transfers Inquiry XXXX, XXXX, XXXX DeleteReply Hello, Thank you for contacting XXXX XXXX XXXX. We received your request dated XX/XX/2023 for a wire transfer in the amount of {$1400.00} dated XX/XX/2023. We received your request for a follow-up for this { { wire transaction / reference number } } : XXXX. Here is the status of your request : - Your request to recall the wire was submitted on XX/XX/2023. - We have received a response from the receiving bank that : THIS HAS BEEN TURNED OV ER TO OUR CORPORATE SECURITY DEPART MENT. PLS CONTAC T THEM AT XXXX XXXX W/ QUESTIONS. WE NOW CLOSE CASE - As this recall is due to a fraud/scam, Kindly contact Customer Claims ( Disputes by Phone ) at XXXX Option XXXX to file a fraud claim. We hope this information is helpful. Please let us know if you have any additional questions. Thank you, XXXX XXXX XXXX Original Message Follows : -- -- -- -- -- -- -- -- -- -- -- -- CATEGORY TYPE : Re : US Dollar Wire Transfers Inquiry XXXX, XXXX ATTACHMENTSIZE:XXXX Good morning, Can you please explain to me what their response means? Thank you, XXXX -- -- -ORIGINAL MESSAGE -- -- - We're writing regarding the wire transaction for Account XXXX, dated XX/XX/2023, in the amount of XXXXUSD. This transaction is identified under our Transaction Reference Number XXXX .We are processing the investigation for this wire under JPM Case ID XXXX. Please see response from the receiving bank on your recall request QUOTE THIS HAS BEEN TURNED OV ER TO OUR CORPORATE SECURITY DEPART MENT. PLS CONTAC T THEM AT XXXX XXXX W/ QUESTIONS. WE NOW CLOSE CASE Y R REF XXXX XXXX UNQUOTE XXXX XXXX XXXX If you have any additional questions or wish for an update on the status, please respond to this message or call the Treasury Services Solution Center at XXXX referencing our JPM Case ID. Representatives are available Monday through Friday, from XXXX XXXX until XXXX XXXX ( EST ). Thank you for banking with Chase. JPM Treasury Services.
Company Response:
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I fell victim to fraud. I had received a text asking if I approved a {$5000.00} wire transfer. I then said no. Someone then called me pretending to be a representative from Chase and asking for the one time code that was sent to my phone to stop the wire transfer. Not ever having done a wire transfer I did not know I was not supposed to give the code out there for giving them access to my account to send themselves money. I have filed a complaint with Chase and they denied the claim because it came directly from my account because I technically gave them access without knowing that it was not a real representative. I also have filed a report with the FBI and they said that also was not enough. The amount was for {$2500.00} but after processing fees it was XXXX. I have never made a wire transfer the whole time I banked with the institution, nor have I ever made a payment to the recipient. They said they know its fraud but because I gave them access unknowingly, there was nothing that can be done. I have called and checked in 3-4 times out of the week for an update & as of today somebody from corporate said even with the FBI report XXXX most likely will not be getting it back.
Company Response:
State: KY
Zip: 40509
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I have attempted to get all three credit bureaus to reinvestigate my account and to send me the information I had requested after they investigated. They would send me letters back stating verified every time I have tried to dispute this account due to in accuracies. I have sent this letter asking for this information and have not received it.
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase Credit Card Member Services re-opened an account in good standing that was closed based on another person had called to state per my request. The credit card company did not check with me whether I made the closing request, nor did it asked the caller for written documentation. In opening it failed to activate the credit line and the card works as if closed, such that previous auto-pays bounced back unpaid.
Company Response:
State: MA
Zip: 02140
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had {$3100.00} withdrawn from my checking account in five different payments from XXXX. I contacted Chase 's fraud department and after almost a week they claimed all the transactions were authorized even though I never got notified and wouldn't give me my money back. All five were taken out of my account on XX/XX/2023. Amounts were : {$900.00} {$950.00} {$920.00} {$130.00} {$220.00}
Company Response:
State: NJ
Zip: 071XX
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: {$50000.00} in limbo and no one can provide answersShame on Chase! I made two external transfers {$25000.00} each from Chase on XX/XX/23 to an online savings bank. Usually these transfers show up at the receiving bank in one day. I have made many of these transfers. When it did not show up at the receiving bank by XX/XX/23 I called Chase. After over an hour on the phone the rep finally learned from her supervisor that I was in the wrong department. I needed to be in the fraud department. I was transferred to fraud and after a lengthy explanation a complaint ticket was issued, I was told that the transaction could be reversed if I wanted. However, the agent suggested we wait another day and we agreed to call back if the transfer was not completed by XXXX. The agent said the complaint ticket number would get us directly thru to his fraud department. The next day the transfers were completed and received into the online bank. All good until today Today XX/XX/23 I got an email from Chase saying that one of the transactions was being reversed. Why? I never asked for it to be reversed. I called and was again on the phone for 36 minutes and several supervisors. I wanted to know why they were attempting to reverse the transaction when I had not authorized that. I also wanted to know what, if anything, was happening to the second transaction that was done of the XXXX. This supervisor was not able to answer any of the questions but wrote up another complaint requesting to escalate to a higher official. She would not transfer me up the line. She said someone would phone me within 48 hoursthat was her only option. I told her very clearly that I was not satisfied with that response. Well see if that happens! {$50000.00} in limbo since XX/XX/23 ( 7 days ) and no one can provide any details other than that someone will get back to me within 48 hours.
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have been trying since XXXX to get Chase to write me a letter saying I did NOT have insufficient funds contrary to their notification. They have refused. I had asked XXXX XXXX the afternoon of XXXX XXXX to sell XXXX bonds from my brokerage account and buy US Treasuries with the proceeds. I received a letter dated XXXX XXXX saying I had {$140000.00} in sufficient funds in my checking account, that the payment was rejected and that Chase could charge me an insufficient fund fee, notify credit agencies and close my account. I called to say there was no way that I could have had insufficient funds because the proceeds of a bond sale were to be used fund the Treasury buy. I asked for a letter saying that the notice was in error and their response basically was that they are not charging me a fee. They refused to send a letter correcting this notification. Along the way some agreed to send the letter, but then rescinded their promise. Saying they are not at this moment charging me a fee, notifying credit agencies etc. is not the same as saying I was not responsible or guilty of " insufficient '' funds and Chase should not have accused me of insuffcient funds
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was scammed and took a job that was not real. I was asked to purchase some computers and send them to a holding facility so they could ship them overseas to sell. I made the purchases with my credit card and was provided an account to pay off the balances each time. The credit card company took a couple days to process each payment and then cleared each payment and provided me an updated credit availability. About 2-3 weeks into the job I checked my bank account ( like I do daily ) and noticed all of the payments made from the ( what I guess was a fake bank account ) account they provided had been returned. Now I have more than double what I even had available for credit limit on two separate cards which equals just about {$40000.00}. I was expecting to get paid from this so called job not have it ruin my entire life. I dont have a job because I thought I was doing a job I signed official employment documents and everything but now all numbers are disconnected and communication has ceased and I am stuck with all this debt that I have absolutely no way of paying. I dont understand how the credit card company even allowed me to spend more than double what I even had in available credit limit and they are saying I am liable for the full amounts. They are both credit cards with chase bank.
Company Response:
State: OH
Zip: 44143
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: -- -- - I have been an authorized user on Acct # ending in XXXX for almost 2 years -- -- - In the past year, since XX/XX/XXXX, I transferred {$13000.00} into Acct # ending in XXXX from my own personal accounts. -- -- - On XX/XX/XXXX at XXXX, I withdrew {$3800.00} cash from Acct # ending XXXX at the Teller Counter at the XXXX XXXX in XXXX XXXX CT. XXXX # XXXX Session # XXXX XXXX # XXXX Teller : XXXX XXXX XXXX -- -- - Then I went to the XXXX, CT branch ( # XXXX ) and sat with XXXX XXXX XXXX and I requested my name to be removed from Acct # ending in XXXX ( for a personal reason : I no longer wanted to see transactions that my ex-partner ( XXXX XXXX ) was making on the account that were hurtful, which were multiple transactions pertaining to another woman ). XXXX XXXX XXXX completed my request at XXXX. -- -- - Then at XXXX, I deposited the {$3800.00} cash into my Acct # ending in XXXX at the XXXX XXXX at the XXXX XXXX. Transaction # XXXX Session # XXXX XXXX # XXXX Teller : XXXX XXXX -- -- - I also informed XXXX XXXX of my withdrawal & the breakdown of the amount at XXXX the same day. The money I withdrew was to pay the mortgage on a house that XXXX XXXX and I both equally own. This information doesn't matter, I had the right to take the money and do whatever I wanted with it. -- -- - 15 days later, on XX/XX/XXXX, Chase Bank reversed my CASH deposit of {$3800.00} from my Acct # ending in XXXX leaving my account in a negative balance of - {$2600.00} for over a month now!! -- -- - Not only was the {$3800.00} cash deposit wrongfully taken from my account, but now I can not even utilize my account to pay the house bills that are due. I use the Acct # ending in XXXX strictly for house related bills. -- -- - Someone at Chase Bank made a huge error by not doing their due diligence in researching to see that I was an authorized person on the Acct # ending in XXXX when I made the withdrawal. -- -- - Had I not removed myself from the account and XXXX XXXX went to the XXXX XXXX the next day ( as I was told ) the XXXX XXXX XXXX XXXX have seen my name still on the account and would have told XXXX XXXX there has been no wrongdoing, which there was NO wrongdoing! But because I removed myself from the account the same day I made the withdrawal, no one but XXXX XXXX XXXX was aware that I was fully in the right to make that withdrawal and no one did their homework FIRST OR even contacted me and no one in the claims department did their job properly to see that I was fully in the right to make that withdrawal. -- -- - And now here I am fighting for a month and waiting for the CASG that was wrongfully removed from my Acct # ending in XXXX
Company Response:
State: CT
Zip: 06902
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed hard inquiries on my credit reports that I did not make. XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XX/XX/XXXX, jpmcb - XX/XX/XXXX and XX/XX/XXXX. These were all unauthorized. Theres also a credit like with XXXX XXXX appearing on my XXXX XXXX report I also did not make.
Company Response:
State: TN
Zip: 37207
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A