Date Received: 2023-07-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Marcus Goldman Sachs closed my account and is delaying funds being transferred back to external accounts they finally returned XXXX to XXXX account but have not returned funds to XXXX account they are stating they can not return transferred funds from the account cause XXXX is not a bank but they were able to receive the funds. They stated XXXX would have to put claim in for funds XXXX response is there wsd no errors made and Marcus Goldman Sachs can transfer funds back into account. MARCUS GOLDMAN SACHS WILL RESPOND ACCOUNT WAS CLOSED AND REQUEST COMPLAINT BE CLOSED BUT THEY WONT RETURN THE REMAINING FUNDS BACK INTO XXXX ACCOUNT
Company Response:
State: NJ
Zip: 08817
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX NC, XXXX XXXX XX/XX/2023 Subject : Dispute Reasoning Letter - Request for Immediate Deletion of Unauthorized Inquiries from Consumer Report Dear Sir/Madam, I am writing to formally dispute the presence of certain unauthorized inquiries on my consumer report maintained by your agency, which violate my rights as a federal protected consumer under the provisions of 15 U.S. Code 1681c-2 and 15 U.S. Code 1681b. I request that you take immediate action to delete these items from my consumer report in accordance with the applicable laws and regulations. As a diligent consumer, I have thoroughly reviewed my consumer report and discovered the presence of inquiries that have been reported without my written consent, thereby contravening the provisions outlined in 15 U.S. Code 1681c-2. This violation is not only a breach of my privacy rights but also undermines the fundamental protections guaranteed to consumers under the U.S. Constitution. Moreover, in accordance with the " saving to suitors '' clause as prescribed in sections 41 ( 3 ) and 371 ( 3 ) of title 28, U.S.C., I am asserting my rights to seek resolution of this matter through appropriate channels. The fraudulent reporting of these inquiries is in direct violation of the principles enshrined in the U.S. Constitution, which upholds the sanctity of individual rights and protections. I kindly request that you promptly investigate this matter and initiate the necessary steps to delete these unauthorized inquiries from my consumer report. It is crucial that your agency takes immediate action to rectify this error, as the presence of these inquiries is not only inaccurate but also has the potential to impact my creditworthiness and financial well-being. Please find my information below for reference : Name : XXXX XXXX Address : XXXX XXXX XXXX, XXXX, NC XXXX Email Address : XXXX I expect your full cooperation in resolving this matter expeditiously, within the prescribed timeframes as defined by the Fair Credit Reporting Act ( FCRA ) or 30 days from this document 's date. Failure to comply with these legal obligations may leave me with no choice but to pursue further action to protect my rights as a consumer. I would appreciate a written confirmation acknowledging receipt of this dispute letter and providing an outline of the actions you intend to take to address this matter. Furthermore, I request that you provide me with a copy of my updated consumer report once the unauthorized inquiries have been removed. Thank you for your attention to this matter. I trust that you will handle this dispute with the utmost diligence and professionalism, adhering to the legal guidelines and your responsibilities as a consumer reporting agency. Yours faithfully, XXXX XXXX
Company Response:
State: NC
Zip: 28110
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Signed up for a new savings account at Marcus by Goldman Sachs - I made a small deposit and received an email notification that my money was received in the account. I followed their guidelines when signing up for the savings account. There is no minimum balance required. I have great credit etc as well. WHY AM I BEING REFUSED A SAVINGS ACCOUNT??? They closed my account two days later WITHOUT ANY NOTIFICATION to me. I spoke to a customer service rep. and a supervisor and BOTH refused to explain or tell me why my account was force closed. They told me they do not have to provide a specific reason. They also said they can't guarantee they will allow me to open up an account if i try again. I WANT TO KNOW WHAT IS GOING ON AND WHY I, A CONSUMER AM NOT ALLOWED TO OPEN A SAVINGS ACCOUNT with MARCUS by GOLDMAN SACHS!!! I WOULD LIKE A RESOLUTION. I WILL ALSO BE SENDING EMAILS AND XXXX MESSAGES TO THE CEO, COO and other top executives until someone shows some professional courtesy and explains to me why my account was closed WITHOUT NOTICE and WHY it was CLOSED. PLEASE HELP
Company Response:
State: IL
Zip: 607XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I opened an account with Marcus in early XXXX. I had an unexpected bill come and tried to withdraw money to my checking to pay for my daughters birth bill. They told me I couldnt and were extremely rude on the phone. I instructed them I want to close my account in the second week of XXXX. I was then called back and told I couldnt close my account nor get my money. I was transferred to a supervisor and was given a confirmation number and everything. The supervisor apologized, but they still did nothing. Fast forward to today and I still have no update on my account being closed, they locked my account, and still have not given me any information on when the account would be closed. I was giving seven to ten business days which passed a long time ago. I call everyday and they STILL said they had no update. Absolutely unacceptable when I have a considerable amount of money in the account. Something needs to be done, going a month and half without any information is not okay. A bank should not be allowed to hold your money hostage when a customer request the account to be closed. I have no avenue to get my money which I think seems highly illegal. The banks name is Marcus but is owned and ran by Goldman Sachs.
Company Response:
State: RI
Zip: 02908
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a monitor on XXXX, but the package arrived damaged. So, I returned the package through XXXXXXXX XXXX XXXX pick-up service. After XXXX picked up the package, I was given a return confirmation paper. However, even after the package was delivered to the XXXX return warehouse, they did not issue my refund. I raised the first dispute, but it failed. After contacting XXXX, they told me I had to wait 60 days since the return before receiving a refund. Frustrated, I started a second dispute, but it also failed. When I contacted XXXX again, one of the supervisors informed me that they had already issued the refund. However, due to the open dispute, the refund got blocked. They advised me to contact my bank and ask them to resolve the dispute. So, I submitted all my evidence, including the email from XXXX stating they received my package and would issue the refund. Despite presenting strong evidence, my dispute failed once again the latest dispute id XXXX.
Company Response:
State: CA
Zip: 94555
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Company = Marcus by Goldman Issue = contractual obligation not met on {$100.00} cash promotion on {$10000.00} new money deposited with the bank for 3 months was not paid out due to a technicality in timeline ( despite multiple confirmation before, during, and after the promotional period by a representative of the bank that the account was qualified and met the requirement for the promised {$100.00} interest => hence the verbal contractual obligation mentioned ) Steps taken by myself= Multiple calls to the customer service center : Firstly, to confirm that the XXXX in deposit on XXXX was eligible to meet the bonus requirement in early XXXX given it was not on my mobile application. The representative confirmed the promotional was visible and active on her end but re-enrolled me per my instructions to be safe given my issue viewing it in the app. Then at least 2 more times during the promotional period ( XXXX ) with concern that I was not able to see the status of enrollment in my Marcus application. All three times, Marcus representatives confirmed to me in a recorded line that all requirements were met for the {$100.00} bonus in the system and I will receive the payment if I maintain eligibility until XX/XX/XXXX. On XX/XX/XXXX ( two after weeks after the end of the promotional period XXXX ), I once again reached out to the customer service center regarding the missing {$100.00} cash payout. The representative informed me verbally that all the requirements have been met and the delay was driven by a technical issue for which she raised a ticket for me. I called back again in 2 or so weeks later on XXXX and the representative informed me that she also sees the promotional requirements are met but since there was already a ticket raised on my behalf there was nothing she can do. But she did confirm I can move my funds now without endangering my eligibility given I was advised not to do so by representatives in the past. It was not until I checked in on XXXX, that the representative informed me that given XXXX my money transfer into a CD account with the same bank on XX/XX/XXXX made my {$10000.00} deposit on XXXX ineligible for the promotion and XXXX the first representative I talk to did re-enroll me but at a later date XXXX than the funds hit my account on. But this is a technicality that I refuse to accept because I kept my funds with the bank under the confirmation and promise of the additional {$100.00} of interest for the period 3 moths. Steps taken by Marcus representatives following my complaints since XXXX thus far= I was told in the last call with a supervisor on XXXX that the guidelines in an email I received in XXXX should have been clear about the timelines I was expected to deposit funds and not move funds to a CD account which I did. But I have since disregarded this email given instructions and confirmation from a Marcus representative in XXXX and throughout the 3month promotional period. Two tickets have been raised by Marcus representatives for my issue since XXXX : first one was resolved without posting the customer ( myself ) of the finding, which I assume was the timeline technicality that made my account ineligible for a promotion. Second ticket is raise for review on XX/XX/XXXX but no promises were made for any resolution.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I opened an Apple Card through Goldman Sachs on XX/XX/2023. I was given a {$10000.00} credit limit and began using the card as my primary credit card while on vacation. I charged about {$3500.00} in purchases, well below my limit and paid the card off in full well before it was due. Without notification or explanation my account was restricted. I was rejected from using the card for any purchase. I contacted customer service on XX/XX/XXXX to find out why my card was restricted. The representative could only tell me it was under review and that they would escalate my concern. I contacted them again on XX/XX/XXXX and XX/XX/XXXX and each time I was told the same thing that my request for an explanation could not be addressed by them and they could not get a supervisor on the line to explain. I can not understand why I would be denied credit after being extended a credit card with a significant limit that I promptly pay. This is terrible customer service.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Account says restricted for safety purposes. Contacted customer service limited an vague response that will resolve in a couple of days. No resolution no response no contact outside of my text messages. I prepay account spend over {$500000.00} per year.
Company Response:
State: CA
Zip: 92629
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I tried to access my savings account with Marcus today and I noticed I have been locked out from my account. On XX/XX/XXXX I tried to withdraw my money from there and it hasn't been transferred to my checking account yet. I don't know what is going on, I tried to call them multiple times, but they don't explain to me why my account was blocked and they are not being helpful. They said they will reach out to me in 1-2 business days, but in the meantime I don't have access to my money and I can't do anything but wait.
Company Response:
State: WA
Zip: 98007
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: The unauthorized transaction happened on XX/XX/2023 XXXX. The item was purchased on Apple online and pick up in the store ( XXXX XXXX Apple store ). As soon as I saw the notification, I reached out to the Goldman Sachs Apple support team. I told them it was an unauthorized charge. The charge was disputed and I had all my card numbers replaced. Few days later, the transaction still went through and someone picked up the item in the store by using my ID. My dispute got rebilled several times till now. Got a report from Goldman Sachs showing details that I made the purchase and picked up. Seems like the thief has all my personal information including my name, address, phone number, card number, and even my XXXX address. However, I was never there when the item was picked up. I do not own the item, and I do not know who has it. The person used guest checkout when making the purchase. The support team from Goldman Sachs refused to do further investigation. ( XX/XX/2023 ) I made complaints on XXXX and CFPB. I also went to my local authority to file a report. However, officer there said that I needed an affidavit letter from Goldman Sachs stating that this transaction was a fraud. I reached out to GS support and asked about the affidavit letter but the person said she couldn't help me with that. I didn't know who to reach out. I held on the report and waited to see if XXXX or CFPB would push them to do more investigation. But no. ( XX/XX/2023 ) One of the GS support team manager reached out to me earlier today said that he saw the complaint on XXXX and told me that there's nothing else they can do unless I provide additional evidence or I can just file a report to my local authority. He couldn't even tell me what kind of additional evidence I can provide. I told him that I want to file a police report and the police officer so that they can know what actually happened that day in the store. The police officer told me that I need an affidavit letter from GS stating that this transaction was a fraud, so that they can start with the investigation. But the GS manager refused to provide the letter. I don't understand the logic here. GS wants me to file a police report and provide additional evidence, but they refuse to let the progress start. I even filled out FTC Identity Theft Affidavit report. I now have all the documents ready for filing the report, except for that affidavit letter.
Company Response:
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A