Date Received: 2019-09-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Initial line of credit was in the amount of {$34000.00} in XXXX and interest only. In XXXX I requested a modification for a fully amortized loan and the payment was {$220.00}. An automatic bank draft was set up and payments have been deducted since. The loan balance is still at $ 32,000.00+ after 14 years ( unbelievable ). Because of the {$32000.00} balance, the payment has slightly decreased over the years to {$100.00}. Fifth Third Bank has been applying the remaining {$120.00} to interest as opposed to the principal. This was not authorized by me and I assumed that the remaining amount of the payment would be applied towards to the principal as this has not been an interest only loan since XXXX. This is usury, unethical and illegal. I do not have $ 120.00+ each month to pay interest on a loan that interest is already been paid. Are they charging interest in advance? I am a senior citizen and this is unreasonable and unfair. I have now paid over the amount of the initial loan, but yet, I still owe {$32000.00} after 14 years and was told that the loan should be paid off in XXXX. You do the math, I don't think that I'll be around in XXXX. They have taken advantage and something needs to be done. If you can't do anything, I am going to continue until someone can.
Company Response:
State: AZ
Zip: 85213
Submitted Via: Web
Date Sent: 2019-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-04
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XX/XX/XXXX I purchased a motorcycle. I had my loan financed through a bank called MB Financial. Around sometime in XX/XX/XXXX, they merged with 5/3 bank. I was never informed of this. Today ( XX/XX/2019 ), I checked my credit score and noticed my motorcycle loan with 5/3 was delinquent. This was very surprising to me for several reasons. 1 ) I had set up auto-pay using their online tool. 2 ) I had never received a phone call alerting me of the first notice of delinquency. 3 ) I also never received a letter notifying me of delinquency. I called 5/3 bank and immediately brought my account current. I was told the following information over the phone : - MB Financial and 5/3 bank merged in XXXX - Apparently what I set up was not auto-pay, but some other confusing form of payment, even though I scheduled future payments - The phone number they had listed on my account is a phone number that has never had any association with me. I have no idea whose phone number it was, this would explain why I never received a phone call - I then asked why since they verified they had my personal cell phone on file, they made no attempt to call that number. I was told they need verification from the individual first in order to call regarding delinquency. If this is the case, how and why were they able to call the other phone number with no association to me? - I asked why I never received a letter to notify me of delinquency. I was told " I don't know '' - I was then informed my motorcycle is being searched for by a repossession team. - I was told to file a complain with the FTC regarding the 80 point hit to my credit score and negative remark on my credit report - I was told because of my calm demeanor, that they would most likely be willing to work with me - I then called back to confirm I could get someone to alert the crediting bureau of the mistake - I was on the phone for 47 minutes being transferred 3 times to different departments - I was told under no circumstances, would an adjustment be made to my credit report on good faith, and that the only way they would be willing to help me out would be to provide them with proof of payments I made to the account during the months it was delinquent. This is obviously impossible, and I never made payments those months because 1 ) I assumed auto pay was working as intended 2 ) I was never notified via phone call or letter that my account was delinquent. Overall I can't even describe how upset I am at the way this bank has treated me as a customer. I would like to have my situation resolved and the adjustment made to my credit report due to the way the collections department handled the situation. Finally, visiting their online payment / account viewer portal, I see absolutely no notifications that my account is past due / delinquent. No messages, or alerts in the alert section.
Company Response:
State: NC
Zip: 27609
Submitted Via: Web
Date Sent: 2019-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello XXXX XXXX here. My MTG was bought from MBNA by Fifth Third Bank. Had an insurance claim start under MBNA, they sent me my check and withheld 10 % until completion of work. For another check after Fifth Third Boght my MTG and. Now they won't release funds until I have signed contracts and W-9 s from the previous contractors. Well that's not right. They should not be able to apply their method to work done while they weren't the MTG holder. Now they want me to call back contractors and get this paperwork for jobs completed months ago. Not to mention some of that paperwork is in any garage because the house is a mess and all the furniture is in my garage. Now they are essentially telling me to get paid check receipts and send to them and maybe that will work. Maybe? This is crazy I have an $ XXXX home with a $ XXXX MTG and forget forget about the $ XXXX insurance check, I've upgraded $ XXXX in this home that they hold as the asset. Now they are holding {$11000.00} until I get this paperwork. I'm sure I'm not the only one they do this to? Just jerking me around to keep my money. Absolute scumbags. Go stop them from screwing homeowners. It's kind of your job! As you can see from the pics attached the work is moving along nicely. What's done : Floor and walls and basement Drop ceiling basement HVAC Basement Refinish Hardwood 1st floor New banister and railings Drywall completed Ceilings and walls painted Installed hardwood in Master bedroom instead of replacing carpet Paint Master Bedroom Left to do : Master bath Tile Tub and shower. It's incredibly frustrating to be treated like I'm stealing the money and to not be trusted as grown adult. Just stupid.
Company Response:
State: NH
Zip: 03079
Submitted Via: Web
Date Sent: 2019-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For several years I have been paying 53 Bank an additional amount of money XXXX {$200.00} or more ) over the interest amount on my home equity loan. Since XX/XX/2019 I have been paying an extra {$400.00} in addition to the interest payment on my XXXX Bank home equity principal. The interest rate has been XXXX percentage since XX/XX/2019. Although I am paying on the principal, the interest on this loan does not appear to be going down. I called 53 Bank today, XX/XX/2019, to inquiry why the interest being charged on the home equity loan is not going down, but keep increasing. XXXX Bank response was that the interest amount they are charging me is based on a certain amount that they charge per day. The amount that they are charging me for interest does not appear to be based on my principal balance, which should make the interest lower and more money going toward my principal. I feel that 53 Bank maybe charging me more interest than they should on this loan. They have probably been doing this for a long time, because I used to complaint to them about the same thing with my home mortgage which I have paid off.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2019-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/2010 my grandmother, XXXX XXXX passed away. I was told that all grandchildren are on her inheritance trust. After she passed away the trustee told me I was not on the trust. I requested the trust document several times. No one has produced the trust document or any information concerning the trust. I contacted the trustees bank and was given the run around as well as contradicting information. The trustee, XXXX XXXX XXXX would of had to forge my signature to reopen or distribute the money goods. I never was notified or signed any papers concerning the trust. I found out that XXXX passed by noticing antique furniture in a siblings townhouse. I was left out of a trust approxite value of XX/XX/2010, XXXX XXXX plus investments. Could you investigate the trustees bank and trust account? 5th and 3rd Bank is the trustees personal bank and possible active trust account. The beneficiaries and trustee refuse to answer any of my questions or request. Please help with this issue. I looking for an attorney, but have to reach out to attorneys in Illinois and it's hard to do this with confidence. My contact number is XXXX.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2019-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: XX/XX/2019, I went into XXXX XXXX in XXXX XXXX Indiana and I also tried to open an account with XXXX XXXX and Fifth thirdbank, at XXXX. I wanted to just open a regular certificate of deposit. The banker told me that I owed two banks from XXXX and that i would not be able to open an account until it is paid off. I am starting a new job in the area and I can't open an account anywhere. I tried to open a checking account and savings at fifth third and they told me the same thing
Company Response:
State: IN
Zip: 46360
Submitted Via: Web
Date Sent: 2019-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage loan through XXXX bank. My loan was for more than 80 % of the value of the house, therfore requiring me to Escrow with XXXX. In XXXX of XXXX, they ran an escrow analysis on my accounts and according to my analysis I owed {$2200.00} per month to cover my loan, interest, taxes, etc ... I recieved a call from a debt collector from XXXX on XX/XX/XXXX indicating that my XXXX first payment was past due and was wanting to make collection at that time. I thought this was a mistake because my mortgage payment is set to auto draft from my bank at the begining of each month. I have never been late on a payment in my life. According to XXXX bank, my escrow was re-run in XXXX of XXXX and they found that my balance was roughly {$14000.00} short. This caused my monthly Mortgage payment to go from {$2200.00} a month to {$4100.00} a month. OVERNIGHT! The reason for the error is that when they calculated my escrow in XXXX, they FAILED to include my hazard insurance for the year, they miscalculated my taxes for the upcoming year, and they issued me a check in XXXX telling me that i had overpaid the previous year and that the extra money was mine to spend how i wanted .... When they re-ran my escrow analysis ONE YEAR later, they realized their mistake and doubled my mortgage over night. my options are to come up with {$14000.00} cash before XX/XX/XXXX or have my monthly note go from {$2200.00} a month to {$4100.00} a month.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2019-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of 2018 my monthly payment increased by around {$450.00}. Then again the next month and after that. When speaking with 5/3 it took quite a few transfers to find someone to shed any light on this. A woman finally told me that my escrow was around negative {$4000.00}. I was shocked and couldn't understand how, because I had never missed a payment and had a fixed rate mortgage. My taxes did increase when the home was reassessed after I purchased and applied my homestead exemption, but my mortgage also increased, which I always paid. I asked them about a letter I had received around XXXX of 2018 from my Homeowner 's Insurance being cancelled due to non payment. When I called my Homeowner 's Insurance company, they said it had just been paid and to disregard the letter. It turns out that after pressing the 5/3 representative about the missed/ late Homeowner 's Insurance payment she discovered that 5/3 paid the bill twice within a matter of weeks. It turns out it's my responsibility to recover the over payment and return it to 5/3 bank. I did call the Homeowner 's Insurance and was issued a check, which I took to 5/3 bank but they're branch representatives are not very familiar with their mortgage and especially not their escrow departments. I thought it would be very simple to pull up my account and see any discrepancies. The woman I talked to was very reluctant to give me any information and even refused to admit that it was a mistake to pay the Homeowner 's Insurance twice. I was told that an escrow analysis would be done at the end of the year! At the 5/3 branch the woman I sat for hours with, never actually spoke with anyone over the phone, she could only contact them through online chatbots. While I was waiting, two more customers were in the lobby complaining about escrow problems. I started to feel like this is very common with 5/3 bank. They wanted me to deposit the whole check, even though it was for more than the remaining balance of the shortage. I decided to take the check and keep the money instead of continuing to overpay each month AND give them the check and HOPE that when they finally did an escrow analysis that I would finally get my money back. I was told by the woman at the bank that I would be contacted by phone by someone from the escrow department within 5 business days. I was never contacted by phone. I only received a letter confirming that I would still need to continue to pay the extra money. They did reduce it but it would just be spread out over a longer period of time. I KNOW that 5/3 is COMPLETELY responsible for this debacle. I have had to put off paying other bills to keep up with higher mortgage payments. My credit has been harmed by this to the point that it will take me years to repair with absolutely no sympathy from this company. I'm POSITIVE that people lose their homes due to this type of irresponsible " accounting '' for lack of the correct term. It will be a miracle if I can ever straighten this out and be refunded the money that I have overpaid WITH interest. I pray that a more responsible mortgage servicer acquires my account. 5/3 does NOT belong in the mortgage industry.
Company Response:
State: FL
Zip: 34232
Submitted Via: Web
Date Sent: 2019-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: ***This was a dispute letter I filed with my Fifth Third Bank in regards to my account being drained of {$2000.00}. I supporting documentation, as mention below. Fifth Third denied my dispute stating the transfer was valid despite approximately 40 pages of evidence I submitted that was ultimately dismissed with prejudice. I have edited out all identifying information such as name, account number, address, Social Security number, etc** On XX/XX/XXXX at approximately XXXX, I received a text message on my cell phone from XXXX XXXX thanking me for changing my password. Shortly thereafter I received 700+ text messages within a span of 30 minutes which locked up my phone. Fearing that every account I have was now compromised I began changing passwords as quickly as I could to limit the damage. Within the 700+ text messages I found the unknown party was going for my 2-factor authentication codes, allowing them access to not only financial sites but also sensitive information on XXXX and XXXX accounts. I was able to lock down the most important accounts within 20 minutes of the breach. I confirmed with my wife REDACTED that she was not on the XXXX XXXX website prior to changing all passwords. On XX/XX/XXXX I discovered a {$2000.00} withdraw pending from my Fifth Third Checking Account REDACTED to a payee listed as XXXX XXXX XXXX bearing account number REDACTED. The XXXX XXXX XXXX account was added as a PAYEE ; a service we have never used before to pay bills or transfer funds. Neither my wife nor any of my extended family bank with XXXX XXXX XXXX. We immediately went to our local Fifth Third Branch in REDACTED and opened new accounts and put holds on the old. We were advised by Personal Banker REDACTEDr to dispute the {$2000.00} payment once it cleared. During this time frame I attempted to contact XXXX XXXX XXXX both by phone and social media, but they declined to speak with me as I was not an account holder with them after providing my name and State of residence along with the account number. On XX/XX/2019 I disputed the now-cleared withdraw with Fifth Third Bank customer service under case # REDACTED and were advised it would be investigated with an Investigator being in contact if more information was needed. In the mean time the identity thief opened up an XXXX XXXX checking account along with a XXXX credit card under my name. I began freezing our credit through the Big Three to prevent further accounts being opened fraudulently. On XX/XX/2019, REDACTED called Fifth Third Bank to release the hold temporarily so that we could withdraw our direct deposit funds to pay bills. XXXX was advised by customer service that there was no update on the dispute case. The funds were placed in our new checking account and REDACTED contacted Fifth Third Bank once again on XX/XX/2019 to reinstitute the security hold. On XX/XX/2019 I received a letter dated XX/XX/XXXX from Fifth Third stating the {$2000.00} payment was determined to be valid and that the dispute was closed in the banks favor. A customer service representative at Fifth Third Bank advised my wife and I that the Investigator made contact with XXXX XXXX XXXX and reported the account to which {$2000.00} was paid was under my name, REDACTED. On the evening of XX/XX/2019, I was on the phone with XXXX XXXX XXXX fraud line pleading my case that account REDACTED had no connection to me, other than having {$2000.00} of my money from Fifth Third Account ending in REDACTED. I spoke with REDACTED out of the XXXX, Maryland XXXX Fraud Department for approximately one hour. REDACTED was able to find the account and located the {$2000.00} payment that was credited on or about XX/XX/XXXX. REDACTED asked if I lived in Missouri to which I answered no, I reside in REDACTED. I gave REDACTED my name, date of birth, and cell phone number to compare against the XXXX XXXX XXXX account in question. Although he could not legally tell me the account holders name or phone number, REDACTED stated my name, SSN, phone number, address, and date of birth were in no way attached to the XXXX XXXX XXXX account ending in REDACTED. REDACTED advised I needed to file a dispute with Fifth Third Bank. I advised REDACTED that I had already filed a dispute with Fifth Third and that it was found to not be fraud according to their investigator. Perplexed, REDACTED continued to look into the account and found no notes on the XXXX XXXX XXXX account in which a Fifth Third Investigator had reached out in regards to fraud. I wish to dispute the ruling of case REDACTED due to the following : 1 ) On XX/XX/2019 I was a victim of a security breach on my personal and financial accounts including, but not limited to : Fifth Third Bank, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX. The only known financial lost I have suffered thus far is {$2000.00} withdrawn to make a payment against XXXX XXXX XXXX account REDACTED. 2 ) I did not authorize any payment to any XXXX XXXX XXXX account, including but not limited to account REDACTED 3 ) Fifth Third Bank advised the dispute from XX/XX/XXXX was found to be invalid and closed due to XXXX XXXX XXXX advising the account was under the name of REDACTED. 4 ) Upon contacting XXXX XXXX XXXX independently on XX/XX/2019, I was advised account REDACTED listed owner did not match my name, date of birth, SSN, address, state of residence, phone number, or email. REDACTED of XXXX XXXX XXXX Fraud Department advised there were no notes under the account in which any investigator made contact to confirm ownership of the XXXX account ending in REDACTED. REDACTED completed his report while I was on the phone with him and advised it was being sent up to his superiors but that I needed to reach out to Fifth Third Bank. 5 ) At this point I am being told by one large organization to file a dispute with a second large organization that dismissed my claim with no valid reason given. Attached to this dispute appeal is all paperwork I have gathered in regards to this breach, including but not limited to credits report showing I do not have nor have ever had a XXXX XXXX XXXX account, credit or otherwise. As a two-decade account holder with Fifth Third Bank, I perceive I am being given the cold shoulder with no explanation of why because I am not a multi-million dollar organization or account holder. I have had no problems with Fifth Third Bank in the past 20 years and have entrusted them with my lively hood. As a person wiser than myself once said, The Bank of Trust can only accept deposits ; there are no withdraws. As a XXXX XXXX that has served for over 13 years in both REDACTED, I take my oath of Integrity very seriously. To be told an investigation took place and later independently discover the findings are based on falsehoods is, in lesser words, disturbing. Being on this side of the witness statement and trying to prove a negative is a lesson in humility that I do not wish upon anyone. The probable cause that I have submitted of fraud has been dismissed with prejudice and now my family will suffer due to someone elses transgressions. Despite what I have discovered on the evening of XX/XX/2019, I will withhold judgment and await an appropriate response to the above listed claims. Thank you for your review of this matter.
Company Response:
State: OH
Zip: 45103
Submitted Via: Web
Date Sent: 2019-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-25
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Repeated calls ( 12 ) throughout the day ( XXXX-XXXX ) every day of the week/weekend for the the last 3 1/2 days. I am 7 days late on a Master card ( issued by fifth third bank ) payment due to medical problems resulting in early/unexpected retirement on XX/XX/2019.
Company Response:
State: OH
Zip: 44641
Submitted Via: Web
Date Sent: 2019-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A