ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7613076

Date Received: 2023-09-27

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: This is a response to the previous claim XXXX. Please do not mark as a duplicate. I have attached the identity Theft report. My apologies, I thought I attached it the first time. There was no email or fax number provided for to send it.

Company Response:

State: AL

Zip: 36092

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7611504

Date Received: 2023-09-27

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: XXXX XXXX sold the account to Midland credit Management for XXXX and now MCM has tried to force me to pay for the entire amount after the fact. MCM has threatened to sue me and called me over and over again until I changed my number and challenged the debt. They said they provided XXXX goods and services and have no contract for the debt to them by me and refused to give me a copy of the amount of actual cost for the account as they are trying to unjustly enrich themselves for a debt they bought for XXXX dollars. The debt that was bought was not actual debt I owe them and on XXXX they verified that the debt was not from or by them and they just bought it from capital XXXX and will sue me for collection of it

Company Response:

State: MA

Zip: 02302

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7611337

Date Received: 2023-09-27

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: XXXX. On XX/XX/XXXX, XXXX XXXX XXXX XXXX accessed my XXXX consumer report without my knowledge or consent. XXXX XXXX XXXX XXXX did not have a permissible purpose to access this information and are in violation of the FCRA. XXXX. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, Midland Credit Management XXXX accessed my XXXX consumer report on XXXX different occasions without my knowledge or consent. Midland Credit Management XXXX did not have a permissible purpose to access this information and are in violation of the FCRA.

Company Response:

State: WA

Zip: 981XX

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7611328

Date Received: 2023-09-27

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Midland Credit Management Inc Has been harassing me on the phone & in person and contacting me late hours off the night and early mornings without my consent and harassing me and telling me they will distort my credit history & information in a negative way for any account I don't own and that has been dismissed and closed. I never signed a contract or done business with Midland Credit Management Inc. This manner that was done breaks ( FDCPA ) practice Act. I don't own this account and account is closed due to ID theft. The account amount was dismissed & Closed. I'm not responsible for this account & inaccurate amount. I'm requesting that MIDLAND CREDIT MANAGEMENT INC CLOSE ACCOUNT, MY INFORMATION FROM ALL THERE DATA BASES AND DISMISS THIS CASE. FDCPA Practice by Midland Credit Management Inc was Broken.

Company Response:

State: MD

Zip: 21239

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7611212

Date Received: 2023-09-27

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I have been disputing it for months, but they have never responded to me for the high and predatory charges on my account, Midland refuses to send the documentation of this account that they bought that was disputed for the charges that exceed those allowed, they only send a Bill, I require the documentation original account of this account, including a complete breakdown of the account ( including applicable interest rates and APR ) and a complete record of all credits and payments attributed to this account. In addition, there are specific inaccuracies related to my credit report. I think the amount you declare and collect is wrong.

Company Response:

State: MN

Zip: 55076

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7611197

Date Received: 2023-09-27

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have requested documents from the Bureaus! And I have been ignored!

Company Response:

State: TX

Zip: 78572

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7609576

Date Received: 2023-09-26

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: NO proof of paid fund is available. just keep getting the run around. I have a documents from XXXX XXXX court house saying was dissolved

Company Response:

State: FL

Zip: 32303

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7609455

Date Received: 2023-09-26

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: On XX/XX/2023, the date in which I wrote and sent certified mail/letter to Midland Credit Management informing them that I am disputing their claim and requesting validation in which I am allowed to under the FDCPA. I requested validation of the debt they say I owe and requesting proof that I am indeed the party they are asking to pay the debt and to show proof of a contractual obligation binding on me to pay said debt to them. I did NOT request a validation of my address, or proof of address, but a request for validation made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I requested that if the office was unable to provide the proper documentation as requested, then I will require 30 days to investigate the information and during such time that all collection activity must cease and desist. Informed Midland that if the office fails to respond to the validation request within 30 days from the date of their receipt, that all references to the account must be deleted and completely removed from my credit file and a copy of deletion request shall be sent to me immediately.

Company Response:

State: CA

Zip: 93611

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7608652

Date Received: 2023-09-26

Issue: Problem with a company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: XXXX XXXXXXXX is reporting 2 account for XXXX XXXX opened back in XXXX XXXX. One account is open an a good status the second is charged off. After I pulled my credit report and found out.I contacted the credit Bureaus and I file a dispute requesting proof, evidence of why they open 2 account same day and validation of the debt, I did the claim over the phone and also by mail. I did contacted the community bank too, and after customer services pulled my info the told the charge off account was open with a different address they transfer me over to the fraud Department they listen my request and asked me to send a mail to formal start a dispute, I was also contacted to a Collection company who claim to own the account I request the same thing and the only send me a letter asking me to pay the debt, not one has been provide my request. Also if they sold the account to another company why they are reporting to my credit. How come 2 accounts was opened under my name same day and I was only aware about 1 account, even XXXX XXXX Retail Store confirmed that in their system show I have 1 account in good stand they are fail to provide any information. I am requesting proof of the 2 credit applications with validation of the debt and any documents relate to those 2 accounts or t hey need to delete the second account.

Company Response:

State: CA

Zip: 91745

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7603984

Date Received: 2023-09-25

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I have previously disputed with XXXX, XXXX and XXXX regarding several accounts which I found inaccurate. Up to date, I have received no response nor proof that they are doing proper investigation with my dispute. They ignored my rights to obtain an accurate credit report. They are non compliant with the FCRA. These erroneous reports badly hurt my credibility. I'm certain that my rights as a consumer protected under the law have been violated by this inaccurate information.

Company Response:

State: FL

Zip: 33916

Submitted Via: Web

Date Sent: 2023-09-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.