Date Received: 2017-08-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I created an account with coinbase about 2 months ago. I put some money into some virtual currency, and I also verified my identity through their system. I sent them all the information they requested, and I had no problem so far. I have not tried to access the account from different places or anything. However, about a week and a half ago I tried login into my account and I kept getting an error regarding my account being disabled until I provided more information. The error reads : Dear XXXX Your account has been disabled. Please contact us at XXXXXXXXXXXX immediately and provide us with a copy of a photo ID and proof of your current address to regain access to your account. Respectfully, The Coinbase Team I tried reaching out to them by the email mentioned there, but they had an autoreply that was directing me to a different portal. I contacted there twice. Three days after I got a response saying that they are investigating the issue. It 's been 3 days more and there is still no response. I email them back and they do n't reach back to me. I have no other mean to communicate with them. It is just really inconvenient that this happens right when the price of bitcoin is high. I feel like there is no other means I can use to contact them and I am not sure what else to do.
Company Response:
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2017-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: two wire transfers were done yesterday and neither one is in my coinbase account yet Pending ACH Debit ORIG CO NAME : COINBASE.COM/BTC CO ENTRY XXXX SEC : WEB IND ID : XXXX ORIG ID:XXXX Link to more information in a new browser window. {$5000.00} Pending ACH Debit ORIG CO NAME : COINBASE.COM/BTC CO ENTRY XXXX SEC : WEB IND ID : XXXX ORIG ID:XXXX Link to more information in a new browser window. {$5000.00}
Company Response:
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2017-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: coinbase are asking for a sms code but my phone is not receiving a code since they updated my number but the wrong number was updated so i want it to be reupdate to the System as XXXX im only XXXX that 's why my account was shut down i want to acsess my fund to another adress please update the number i want to acsess to my bitcoins i left and they are not responding or helping in any way
Company Response:
State: MD
Zip: 20706
Submitted Via: Web
Date Sent: 2017-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: {$4000.00} wire transfer to coinbase.com my account.. they have not credited my acct with the funds. and the actually rejected it. and said they were sending back within 1 business day.. they have never sent it back as promised.. its been 2 days now.
Company Response:
State: TX
Zip: 78213
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, This complain is regarding Coinbase. I have over {$10000.00} cash that I have wired to my Coinbase account. They have indicated that they have accepted the wire and credited my USD wallet. I also have over {$8000.00} value of Litecoin and Bitcoin that I have purchased. Here 's the problem : I ca n't access any of it. They wo n't let me purchase more bitcoin. They wo n't let me take the money out. They wo n't let me do anything with it. They indicate ( via automatic notification ) they need to verify my identity. I have given them all the information they have asked for including a photo of my California Driver 's License. I requested help from support on XXXX XXXX, XXXX. No response from them other than an automated response that says " Due to increased volume it may take several days to receive a response. '' I have read online on other forums that other people are having the same problem. They are n't getting a response after waiting weeks. I do n't have weeks to wait to use my own money. It 's not right that I ca n't access it as they claim I should be able to do. Please help!
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello On XX/XX/XXXX th I purchased Bitcoin through Coinbase with funds withdrawn via my credit union. The transaction was acknowledged on XX/XX/XXXX taking 5 full days and the funds seem to be in coinbase but there is a two tier problem, the second half which involves fraud. The initial amount deposited was {$1000.00} however shortly after my buy/sell option under the account setting shows 'buys disabled '. This has been going on for 3 weeks and I can not get the status to change. I have read various community blogs and many coinbase clients are saying they do respond but it takes a while. Nothing happened so I opened a ticket with coinbase on their support website only to repeatedly get the same response which was the robot did n't understand what I was asking or finally a response saying to leave a message on their support page. I did that at least 8 times and still no response thus my request for your help. The second part of this it where the fraud comes into play. XXXX XXXX of BitCoin Pro Trade XXXX AND XXXX XXXX XXXX ) contacted me and I honestly do no remember how he got to me. He seemed very knowledgeable and tried to help me move my account from disabled status. On XX/XX/XXXX he called and gave me three sites in New York that host Bitcoin ATM machines and told me to go to any one to withdraw my funds. Every location was at least 3 hours from me. He also tried having bitcoin deposit small amounts of coin into my checking account and asked me to verify when they post in my account. The amounts were small i.e., XXXX, XXXX etc. The amounts did not immediately post so he told me to call my bank to see if they were in 'pending ' within my account. Being a credit union my bank said they would not post for 2 to 3 days. The account was still stuck so he said the only way to help was for me to deposit another {$1000.00} into my account and he asked if I use pay Pal which I do not. And furthermore I told him I do not have the funds to do that. So he said he could n't help me but the one way left was to purchased XXXX gift cards from XXXX XXXX and give him the numbers on the back of the card. I did a quick check of XXXX cards and found they were used to deposit into cryptocurrency accounts so it sounded feasible to me. OnXX/XX/XXXX I purchased the cards using a credit card and called him with the numbers. Needless to say I can no longer reach him and my account is still disabled. I called my phone company and they verified that he had blocked my number. So now I 'm stuck with a {$1000.00} disabled account plus {$1000.00} credit card bill and needless to say I 'm very angry at myself but furious at him for taking advantage of my naivete. So now I 'm stuck with a {$1000.00} disabled account plus {$1000.00} credit card bill and needless to say I 'm very angry at myself but furious at him for taking advantage of my naivete. I want to get the word out about his name and contact phone numbers for him. I did find a XXXX XXXX site on the internet listing the XXXX number but can no longer locate it ... I 'm wondering if perhaps the site has been taken down. Are you at least able to help me get my coinbase account to function? This has been going on for so long and still no response from XXXX people.
Company Response:
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I got two emails from Coinbase on XX/XX/XXXX telling me that my two wire transfers, {$4000.00} & {$5300.00}, have been rejected because of a name mismatch ( my wife, XXXX XXXX, was the sender ) and so were sent back to the bank. But I looked at the bank account and personally called the bank to confirm. Coinbase did not wire funds back to the bank. I have repeatedly tried contacting Coinbase via XXXX, email, and phone without success. This wire transfer reversal should not take this long. What 's even worse is that the Coinbase website states that a wire transfer will only take one business day which is completely dishonest and misleading.
Company Response:
State: NY
Zip: 14624
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX XXXX I requested a withdrawal of XXXX eur from my Coinbase account to my bank account. Coinbase sends me an email indicating that the money would be in my bank on XXXX XXXX. Today I still do not receive it in my bank account. I contacted the Coinbase support team but received no response
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX the XXXX I withdrew {$390.00} out of my Coinbase account to go into my XXXX XXXX XXXX bank account. Its now XXXX the XXXX and it still says my transfer is pending. I 've emailed support twice over the past two weeks for a transfer that should only take 2-5 days. And I 've gotten zero response of what is going on and why its taking so long. My accounts email is XXXXXXXXXXXX
Company Response:
State: WV
Zip: 259XX
Submitted Via: Web
Date Sent: 2017-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-14
Issue: Other service problem
Subissue:
Consumer Complaint: Hi, This complaint is in regards to the company called Coinbase. I have a registered account with them. Basically, I have moved to another country ( XXXX XXXX ) and the only way you can log into your account is by verifying it via a text message. Since I moved, my number has changed too. I have sent them at least 3 to 4 emails saying that I have changed my phone number. The issue is the only way to change your number is you need to go through an ID verification process, which I have tried numerous times to complete. However, my ID is a passport and not a simple photo ID which is all they accept. So finally the only way to change it is to contact Coinbase, which I have done several times as mentioned above. The only response I have received is automated messages and nothing else. Now, recently I was able to locate my American phone number. I have then tried to log in but everytime I try they do not send the verification code. I am 100 % sure that it is the right number as well as I never had a different U.S. number. I have sent them an email about this too but I have yet to hear back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A