Date Received: 2018-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coinbase My account has been locked for over 2 months with no response for the company. Ive sent multiple help tickets and called with no response. Coinbase Help ticket number : XXXX
Company Response:
State: GU
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX i wires {$9000.00} to coinbase/XXXX and as of today XX/XX/XXXX i have not received my deposit in my account. My bank confirmed the transaction was completed onXX/XX/XXXX. Tracking XXXX XXXX Sent to : Coinbase, Inc XXXX XXXX XXXX # XXXX XXXX XXXX , CA XXXX I emailed XXXX support on XX/XX/XXXX and got a response that they were will get back to me. Then on XX/XX/XXXX i called support and were told that they will eacalate the issue. Then XX/XX/XXXX i called again and was told there was nothing they can do for me and i will just need to wait.
Company Response:
State: CA
Zip: 955XX
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Bank wire deposit on XXXX-XXXX-17 and the money was never a credited to my account on coinbase I 've numerously emailed support and they 've never responded except for automated emails and it 's been over a month call the bank in XXXX XXXX XXXX a week after the bank wire deposit and they confirm that the money was deposited in New York but yet coinbase will not credit my account as far as I 'm concerned it 's wire fraud the amount of the bank wire deposit is XXXX
Company Response:
State: UT
Zip: 847XX
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Sunday XXXX XXXX 2018 at XXXX - I get an email stating my order for XXXX $ worth of BCH was canceled by one of my debit cards on file with coinbase Sunday XXXX XXXX 2018 at XXXX - I get another email stating that my order for XXXX $ worth of ETH was filled in the amount of XXXX ETH Sunday XXXX XXXX 2018 at XXXX - I receive yet another email from coinbase stating that You have successfully sent XXXX ETH ( worth {$760.00} USD ) to XXXX using Coinbase. Now at this time I was nowhere near a terminal to make these transactions. The person/persons that ordered the ETH on my account sent the entire sum of my ETH including the XXXX ETH I already had in the account off of Coinbase in a matter of 4 minutes leading me to believe it was done through there api
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: To whom it may concern, I have an issue with missing deposit payment in my XXXX account. More than 10 days ago ( XX/XX/XXXX ) a friend of mine transferred XXXX Euro from his XXXX XXXX based bank ( XXXX credit card ) yet I have n't received anything in my Coinbase account yet, however the transfer results successful from his side since XX/XX/XXXX. Considering the fact his account is in XXXX XXXX ( XXXX ) and currently Coinbase accepts transfers from US and XXXX only ( according to their website statement ), I assume this transfer will never arrive to me. Although I want to know when the amount will be returned to my friends account? I have tried to contact their team countless times via their official website ( case ID : XXXX ), phone ( waiting on the line for hours ), official XXXX account ( created topic and contacted their staff ). So far I do n't have any feedback where this money is and when they are planning to accredit/return it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I have been using Coinbase for the past 2 months. I was able to buy, sell and move digital currency without issues. Suddenly they start to ask for additional information and now they are withholding around USD XXXX of my money on the USD wallet. I can not transfer to my bank account, can not buy cryptocurrency, essentialy I have no access to the money. Ive created a case with them # XXXX on XX/XX/XXXX and no response. The customer support is awful.
Company Response:
State: FL
Zip: 33446
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I transferred XXXX euro to my Coinbase wallet. On XX/XX/XXXX I received a message that my deposit would be reversed, because " the name of the bank account does not match the name entered on the Coinbase account ''. Coinbase claimed the funds would be returned to the sending bank within 1-2 business days. By XX/XX/XXXX the money still had n't arrived at my bank account, so I filed a support ticket, asking when the XXXX euro would arrive. I only received a auto-reply from support. On XX/XX/XXXX the money still had n't arrived, so I called their support number and I talked to a support employee called XXXX. I shared with him multiple screenshots as proof of the situation. He told me he was unable to resolve the problem and that my ticket would be escalated to a specialist. They would follow-up with me, as soon as they had an update. Support ticket numbers are # XXXX and # XXXX On XX/XX/XXXX I responded to the ticket, asking for a status update, but still have n't heard back from them and the money still has not arrived.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase, a bitcoin exchange, charged my card 5 times for a total of {$410.00}. These were unauthorized transactions that happened over a month ago. Every time i reach out to them they said they can not issue a refund and dont know where my money went. Ive contacted them over and over again.
Company Response:
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Problem : I am not receiving the Secondary Verification Email so am unable to move coins to wallet. The Coinbase system requires verification via 2 emails before it allows removal of coins from XXXX XXXX to XXXX XXXX. At moment I have 2+ XXXX stuck in the vault and XXXX of XXXX also stuck in a vault. Narrative XX/XX/XXXX I set up a XXXX and XXXX vault verified using the Secondary email address. XX/XX/XXXX as a test I transferred some XXXX in the vault and back out again where the Secondary Verification Email was sent to the address in question and used for verification. Assuming all was working fine I then transferred all my XXXX holding from Wallet to vault. XX/XX/XXXX I attempted to make a withdrawal out of the XXXX vault to my Coinbase wallet as I wanted to make a transaction.XX/XX/XXXX I hadnt received the Secondary Verification email, so I assumed the system was busy, so I cancelled the transfer. XX/XX/XXXX I tried to make 2 withdrawals but again had the same issue. Not receiving Secondary Verification email to enable me to verify transfer. XX/XX/XXXXI contacted Coinbase support via email and received an initial automated response giving general advice on the vault service and then a follow-up mail from Coinbase re-iterating the advice in the automated emails. I responded that the advice wasnt addressing my issue regarding not receiving the Secondary Verification Email. I try to telephone Coinbase base but give up after holding for 27 minutes XX/XX/XXXX Receive response from Coinbase saying it maybe a spam issue and to add Coinbase to safe senders XX/XX/XXXX. I added Coinbase to safe senders as requested and try to withdraw again. I still do not receive the Secondary Verification Email. I email Coinbase support telling them I still am not receiving the Secondary Email 1XX/XX/XXXX Coinbase support responds asking me to check my spam folders. I respond saying I have checked and my spam folders are empty ( I send screengrab to show this ). I request we move on beyond the Spam. I call Coinbase support and explain it is not spam issue as I receive some types of email on the Secondary Email address ( receive new device confirmation, but not Secondary Verification emails or Reports ) they say they will request a specialist to look into it and get back to me. Coinbase send me a generic working with specialist to address email in response to telephone call. Tried XXXX withdrawal. Do not receive Secondary Verification email for this other vault either. So now can not withdraw from XXXX vault either ( Initially, this had worked, I previously received Secondary Verification email, now it doesnt work anymore ) XX/XX/XXXX Coinbase support responds to email thread that they are working with a specialist to resolved this and will follow-up as soon as they have an update XX/XX/XXXX I havent heard anything back from Coinbase Support, so I request an update via email XX/XX/XXXX Coinbase support responds with generic support volume and Vault information. I respond re-iterating that I am not receiving the Secondary Verification Email and attach correspondence to that date and telling Coinbase if not resolved by XX/XX/XXXX. I will make a formal complaint Coinbase respond that they will forward my case to a Subject Matter Expert who will get back to me shortly.XX/XX/XXXX Try more withdrawal attempts. Still not receiving Secondary Verification Email for XXXX or XXXX vault.XX/XX/XXXX Still awaiting Coinbase to contact me and resolve.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2017, I wired {$10000.00} to Coinbase from my XXXX XXXX XXXX business account. A couple of days later, I received an email from Coinbase saying my fund was reversed due to name mismatch. Now It has been about 40 days, I never received my money back. I tried to contact Coinbase thru phone call and email, but NEVER got replied. I checked on XXXX and found hundreds of people having the exact same issue just like me. I believe it is absolutely illegal for a company holding hundreds of thousands customers ' money for such long time. And Coinbase they never reply your inquiries. That 's why I 'm filing a claim here trying to get help. Thanks.
Company Response:
State: NV
Zip: 89113
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A