Date Received: 2021-02-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had a reoccurring charge with XXXX. I lost my credit card and Comenity bank issued me a new card with a new number in XX/XX/XXXX. On XX/XX/XXXX I was charged $ XXXX> I did not give my new number to XX/XX/XXXX but Comenity bank did> I did not give them permission to give my number to anyone. They told me it is their policy to give my number to companies that I have reoccurring charges. I don '' t think they should have the right to give my credit card number to anyone without my permission regardless of previous transactions. I thought the credit card companies were supposed to protect me not the venders.
Company Response:
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is the second time I have complained about this. See Complaint # XXXX, from last year. Comenitycapital/BjXXXX This credit card/ bank is reporting incorrectly. I have mailed the company a letter that states the account is being reported incorrectly. This account is being reported on my XXXX Report as a charge off. This account should be reported " Included In Bankruptcy ''
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made a purchase on XX/XX/20 for {$16.00} using my Comenity credit card. A few days later I attempted to create an account online so that I could pay the balance. The website did not work so I used the automated phone service to establish my account and pay the balance. It appeared everything was fine. A week or so later I find out Comenity charged me an additional {$18.00}. They say I did not provide the correct routing numbet and/or account number from which I paid the balance so they are charging me the penalty of {$18.00}. I did not provide incorrect information. I asked Comenity to provide me the routing number and account number I provided them hen paying my bill and they REFUSE to provide thst information. I refuse to pay an {$18.00} penalty fee when they refuse to provide proof that I SUPPOSEDLY entered incorrect information. I have approx 7 pages of email exchanges I've had with Comenity.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I recently obtained a copy of my credit report and found the item to be in error. I want to dispute the following inaccurate information that appears on my XXXX credit report. The error which prompted this credit report dispute includes late payment on XX/XX/2016, COMENITY BANK/XXXX. I am kindly requesting COMENITY BANK/XXXX to remove this late payment from my credit reports. Doing so would sincerely be appreciated and represent an invaluable gift to my family and me.
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: . My identity has been compromised by somebody that I do not know. Please feel free to give me a call if you have any questions or concerns.
Company Response:
State: GA
Zip: 31088
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I recently checked my XXXX credit report and was SHOCKED to see a claim by Comenity CB/XXXX that I did not meet my obligations. I have paided my XXXX credit card to XXXX balance. In fact, yesterday, I received a NEW XXXX card in the mail. So, first I want to know why this information is on my XXXX account ( I want it taken off ) and second, if my payments made to XXXX were SO bad, then why did XXXX send me a NEW credit card. This just does not make logical sense.
Company Response:
State: DE
Zip: 19958
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This balance stems from a problem with an associate at the store while it was still open and the manager advised he would fix and credit the incorrect charges to my account.
Company Response:
State: TX
Zip: 78006
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Community Bank calls me on Sundays and after XXXX on a daily basis and as early as XXXX est. The calls are annoying and beginning to be involved in harassment. They call at least 10 times a day. This is call harassment and I would like it to stop immediately.
Company Response:
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-14
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: I had a credit card through Victoria Secrets and they closed my account without my knowledge. And I was updated on my payment when they closed the account. I only owed XXXX out of a XXXX balance. And I was not told what or why it was closed. I got this card to help with my credit do to we are going to try to buy a house in XXXX.And I really don't think this should be on my credit I didn't close it .They let me spend money on it one more time then sent me a new platinum card and then I tried to use it and they said the account was closed. I called them to see what the problem was and they said they closed the account. I said why she said they would send me a letter .That I never received so I am disputing this on my credit. I no longer have the card so I don't have the card information the last four digits of my account is XXXX exp date is XX/XX/XXXX and it was closed on XX/XX/XXXX with a balance of XXXX and bought things the week before this. So I just think that it would only be the right thing to do is to take it off my credit..
Company Response:
State: TN
Zip: 37923
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello I had an Victoria Secret Credit Card account, of 2019 I closed it no longer wanted it It is all Paid in full but i am still getting Late fee Charges, and it is getting Billed to my Credit report.
Company Response:
State: MI
Zip: 48532
Submitted Via: Web
Date Sent: 2021-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A