Date Received: 2018-12-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Today with a credit balance due me on my account of {$39.00}, I directed in writing that Barclaycard send me that balance and close the account. They've closed the account but REPEATEDLY AND EVASIVELY refused to state that they've sent me my {$39.00}. ( I closed the account because Barclaycard has the worst customer service of any credit card I've ever had and this issue is typical. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XXXX, XXXX, payments were made by XXXX from XXXX XXXX to Barclays, XXXX says they where paid, Barclays says they returned them why I do not know, I do not have the money, it is in Barclays hands last with confirmation from XXXX, each tells me to call the other. Now I am in default and fees and more late fees, this is a real problem now in the holidays, Please advise, My credit score has been knock down by 100 points. I will look to the courts next, Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: They continue to report the information on my credit report incorrectly - I have reached out to them and all three credit bureaus on at 3 occasions via certified letter return receipt and they refuse or choose to not even respond. I believe this is due to religious discrimination so I am now reaching out to you to have them correct my three credit reports and report the account as current as I am disputing the reporting as being inaccurate according to my records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2018-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX has been non-compliant with removing the unverified account BARCLAYS BANK DELAWA Date opened XX/XX/2015 which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that BARCLAYS BANK DELAWA was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-29
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for the Barclays black card back in XX/XX/XXXX. I was told i was denied then due to delinquent car loans, not enough consecutive on time payments with XXXX XXXX and XXXX XXXX. The gentlemen told me if i got the car loans removed or fixed and at least 6 months of on time payments then I would get approved. on XX/XX/XXXX I applied again, since the last application I got the car loans removed and several fraudulent accounts removed as well ( 2 car loans and a credit card ) that were not mine. The girl i called with the reconsideration line rejected me saying she could see no more car loans existed and that I had on time payments dating back to XX/XX/XXXX but i got denied due to a charged off card in XXXX, short sale house in XXXX and XXXX XXXX card over the limit. My XXXX XXXX card is {$88.00} balance of {$600.00} currently, my ability to repay creditors has greatly improved since the credit one charge off, my divorce in XXXX which i couldn't help was the reason by court order why i had to sell the house as a short sale. I am being deceived by barclays card when I am simply trying to fix my credit, now that I am more financially responsible and secure I believe i should have access to a great card. I want a honest reconsideration not a millennial telling me how I ran my life and putting Barclays in a deceiving position.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit score because I am looking to rent a house, and I saw this unrecognized name of a bank I haven't heard of before. I am reporting it as fraud because this wasn't me and I have never heard of this bank name before. Inquiry from XX/XX/XXXX Bank This inquiry could stay on my credit card report until XX/XX/XXXX. Institution Information Brclysbankde XXXX, DE XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Upon reading the letter I sent to BarcleyCard, you will know the reason why I chose to file a dispute with BarcleyCard. Initially, I called BarcleyCard to discuss the filing of the dispute and found it was impossible to communicate with their representitives. Their representitves may be able to barely communicate in english, but certainly are not able to understand what the meaning of the words coming out of their mouths actually is. I requested to speak with a supervisor that can actually communicate in english, and was told none are available. Then two days later, a supervisor who can speak english called me, and she provided me a fax number to send the dispute documentation to. I attempted to fax the information to them, as that was the only form of communication they provide, there are no email or mailing addresses they could provide me. I asked the supervisor if there was a way for me to call her back if needed, and she told me I would have to call back to speak with the representitves that can not communicate in english. I told her that was unnacceptable, she said I have no other options. So, I made the first attempt to fax in the documentation and BarcleyCard 's fax memory was full and it did not accept all of documentation, which I have the fax confirmation to prove. I called back to the non-english speaking representitves, and they told me the dispute was removed because I failed to send in the proper documentation. I attempted to fax the documents the second time, and the documents went through, as I have the fax confirmation to prove that. I then received a message from BarcleyCard that they were going to drop my dispute again, because I failed to send in the documentation. I notified BarcleyCard of their severe incompetance in this matter, and then they sent me a message stating they now have the documentation. Since then, BarcleyCard has sent me multiple letters stating that I have failed to send in the documentation, so they are yet again going to drop my dispute. You will notice in the letters Barclaycard sent me, that they claim they have made multiple attempts to contact me, which is true. However, what they didn't say is that they tried calling me un-announced while I was at work, and couldn't take the calls. When I did have the chance to call back ( within 15 minutes of their call ), the only option was to call back to the non-english speaking representitves, the english speaking supervisors were not able to be spoken to. I contacted BarcleyCard again ( via their website, as seen in the attachements ), and told them I will be filing a complaint with Mastercard. So, today I called MasterCard to file a complaint, and found out that Mastercard now uses representitves that can not communicate in english either. However, the non english speaking Mastercard representitve was able to tell me that Mastercard will not get involved in the matter or help me in any way, that I had to deal with BarcleyCard only. If you listen to the recorded conversation, you will notice that the representitve had a taunting attitude with me, that Mastercard representitves name was Ther from the XXXX. Feeling abandoned and completely helpless in this situation, I did a little research and found consumer finance.gov. I will upload all of the documentation to your site to prove everything I have mentioned here. Please help me to get this dispute resolved with BarclayCard as their incompetance is frightening! I can not believe the United States Government allows this stuff to occur! I have many hours of my time invested in phone calls, faxes, and messages, just to get to where it is now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I was notified on XX/XX/18 via credit monitoring service about a fraudulent inquiry appearing on my credit for Barclays Bank. I immediately called to advise them the inquiry was fraudulent and was advised their systems were down and that I would need to call back. I was alerted on XX/XX/18 that an account was established with Barclays Bank with XXXX XXXX. I advised it was fraudulent and the representative advised that only one declined transaction was attempted and that the account would be closed right away. I also submitted a dispute with the credit bureaus and received a response that Barclays determined the account was mine and it now had a balance of nearly {$4000.00}. The account was opened with a fraudulent address in XXXX, AZ and with a fraudulent phone number. I have never lived anywhere other than TX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2018-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-26
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/XXXX, I received a follow up on a complaint to Barclays Bank for deceptive lending practices amongst other things. In the response from XXXX. XXXX XXXX, he indicated Barclays does not perform credit line reviews during the balance transfer solicitation period which is indicated in the WRITTEN response occurred XX/XX/XXXX - XX/XX/XXXX. Fortunately, I have located additional balance transfer offers on my account PRIOR to Barclays soliciting me to use my credit line. Ive attached 2 samples as evidence to support the deceptive practices. I previously raised this issue in XXXX and Barclays corrected the issue by restoring my credit limit. To top it off, I have to wait for 3 minutes to talk to a representative from the Office of The President. The wait time solidifies Barclays servicing practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34654
Submitted Via: Web
Date Sent: 2018-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-24
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was never late on my payments. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again. Account Name : BARCLAYS BANK DELAWA Account Number : XXXX Date : XX/XX/2015 Amount : {$19000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2018-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A