Date Received: 2020-01-31
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I had three credit cards with Barclays. An UBER card, an XXXX XXXX card, and an XXXX card. The UBER card is the only one I had been using and it was the main credit card I used on a daily basis. In late XX/XX/XXXX, I got a letter from Barclays saying they had closed my XXXX XXXX card due to inactivity. So I went online to see what was going on and found out they had already also closed my XXXX card. Now this was a big deal to me because the XXXX card had rewards on it worth over {$1000.00}. So I called Barclays customer support the next day and ended up having to talk to a manager. The only thing the manager told me was Barclays could close my credit card without notice for any reason. And as much as I tried to get her to comment on the rewards I had, she would not comment on them. Then I notice in Barclays terms and conditions for the XXXX card that they had a mailing address set up for customers who wanted to make a formal complaint. So I wrote a letter and mailed it via USPS certified mail. Ive been waiting for over a month and have not received a response. The letter I sent Barclays is attached. It includes more detail such as the fact that I was checking the Barclays web site every month using Barclays mobile app for the XXXX. And even after Barclays closes your credit card, there is no notice in the app that the card has been closed. The card account just shows up completely like a normal account. So there was no way for me to realize the card had been closed. Ive got screen shots of Barclays XXXX app included in the letter that shows this. And there is an XXXX card account statement included with the letter showing the amount of rewards I had in that account. The USPS tracking number for the letter I sent Barclays is XXXX. If you check the USPS web site you can see I mailed it XX/XX/2019 and Barclays received it XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2020-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-31
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: Hello, I've opened this complaint in regards to a dispute on my Barclays XXXX credit card that was not resolved. To provide a brief summary, I purchased airfare for XXXX XXXX through a 3rd party, XXXX XXXX, on the date of XX/XX/XXXX. This was for a one way XXXX-XXXX flight on XXXX XXXX, departing XX/XX/XXXX. I used a combination of XXXX Points and cash, with the remainder charged to my XXXX credit card. I have attached this evidence along with my confirmation from XXXX, showing I paid/booked the airfare through XXXX XXXX. Since I was not able to select a seat during this third-party booking, I used the confirmation number provided by XXXX XXXX to import this trip into my XXXX XXXX account. I then selected a 'Big Front Seat ' in the amount of {$40.00} ( having already purchased the airfare through XXXX XXXX ) and provided my Barclays XXXX credit card to XXXX for the {$40.00} seat charge. I never received a confirmation screen or email from XXXX for the seat selection, and I was incorrectly charged {$180.00}, rather than {$40.00} for the Big Front Seat. Essentially, I was charged a second time for the airfare that I already purchased through XXXX XXXX. I did not book this airfare through XXXX, and there is no reason for XXXX to charge me for the {$140.00} additional airfare amount. I spent a considerable amount of time with customer service reps from both XXXX ( both phone/email ) and XXXX XXXX, who pointed me in each others direction in trying to resolve this. Neither would take any responsibility for trying to help fix my problem. I have attached a lot of documentation including the confirmation I received from XXXX XXXX for the airfare, and emails from XXXX XXXX where they admitted that I had booked the airfare through a third party and not directly through XXXX. Ive also attached credit card statements with the XXXX and XXXX XXXX charges. My complaint is with Barclays, and also XXXX since they charged me for the airfare a second time ( onto my Barclays credit card ). I realize this case is slightly complicated, but I have pursued every other avenue I could think of before filing my CFPB complaint. I opened up an official credit card dispute with Barclays, and was told to mail my documents in to support my dispute. I mailed them in and eventually Barclays denied it saying I failed to provide proper documentation. I do not agree, because I provided proof that I was charged twice for the airfare I purchased through XXXX XXXX. Feel free to contact me if you need additional information or documentation for my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97213
Submitted Via: Web
Date Sent: 2020-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX I was redeeming rewards points on my Barclay Card Mastercard account.I was given the option to choose from several products & choose XXXX XXXX XXXX XXXX XXXX. When I placed my order I was charged a {$4.00} S & H fee for each item which I gave my card number and placed the order. I did not order any other products, or agree to any future charges or shipments. When I received another shipment of products on XX/XX/XXXX I looked at my card account and found that my card had been charged {$85.00} on XX/XX/XXXX and XX/XX/XXXX ; as well as {$110.00} on XX/XX/XXXX and XX/XX/XXXX. I called Barclay Card and requested to dispute these charges, I was told that I needed to contact XXXX XXXX XXXX directly. When I spoke to XXXX at XXXX XXXX and explained that I did not want any of the products and that I would be returning fr a full refund, I was told that it was too late and that I had agreed to receive all products when I ordered my first product. I did not sign any agreement to receive these products and my card has been charged {$410.00} plus interest, which I am unable to pay due to my limited income and my XXXX spouse. I have returned all products to XXXX. Can you please assist with this issue. I have also logged and dispute on both companies website and received no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19018
Submitted Via: Web
Date Sent: 2020-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-30
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I had requested literally years ago that my Miles & More Mastercard account with Barclaycard be closed. I had been repeatedly told that it was, in fact, closed, and my XX/XX/XXXX annual fee was cancelled. But today I received an email alerting me to a forthcoming payment. I logged into the system to discover that not only was this account not closed pursuant to my repeated requests in writing and by phone, but that I had been assessed an annual fee in XX/XX/XXXX and XX/XX/XXXX. The lack of any other activity on this account, of any kind whatsoever, for years, is demonstrable evidence that I was misled into believing this account was closed. I attempted to contact Barclaycard th is morning, was told 'this account was closed, ' and when I confronted them with the most recent statement as well as the record of the XX/XX/XXXX annual fee, I was told that suddenly they were having a system error and that I should call back later. This is unacceptable. I want : -M y XX/XX/XXXX annual fee of {$79.00} refunded. -My XX/XX/XXXX annual fee cancelled. -This account permanently, actually closed, for good, and to never hear about it again. The fact that a major credit card issuer can not comply with a consumer 's request to close an account in good standing with XXXX balance is an outrageous indictment of their ability to ma intain basic systems of account servicing and customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11570
Submitted Via: Web
Date Sent: 2020-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-30
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I got a call from XXXX claiming to be an attorney wanting to serve me legal paperwork to collect an 11 year old debt that was charged off. I was asked to call back XXXX and when I did I was told I was being sued for theft regarding a Barclays credit card. I was also told that there would be a lien placed on any property I owned and garnishment of my wages unless this debt was immediately paid. They had my full name and last 4 digits of my social security number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95688
Submitted Via: Web
Date Sent: 2020-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-30
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I keep getting phone call from this company called XXXX XXXX XXXX. They call incessantly and leave treating messages such as : We will be contacting your employer to garnishing your wages ; we are in the process of garnishing your tax refund, we are going to take possession of your vehicle and such. I called them back asking them not to call me anymore and every communication should be done via official mail. They keep calling me using different phone numbers and threatening me. They are trying to collect an old debt which is past the statue of limitations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2020-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclays card increased annual fee and when the card was cancelled did not Refund the fee/s.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98503
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2019, I received a charge of {$1000.00} ( statement ending XX/XX/XXXX) on my Uber Visa card that is managed by Barclaycard. This was a merchant charge completed by XXXX XXXX XXXX. In early XXXX, I contacted Uber regarding this charge and requested to dispute it. On XX/XX/2019, Uber provisionally credited by account {$1000.00} ( statement ending XXXX ) while the matter was disputed. I managed to resolve the issue with the merchant and on XX/XX/2019, Uber rebilled the {$1000.00} to my card ( statement ending XXXX ). XXXX XXXX XXXX also credited me {$500.00} as the original charge on XXXX XXXX should have always only been {$500.00}. On XX/XX/2019 I received another charge of {$1000.00} to XXXX XXXX XXXX ( statement ending XX/XX/XXXX ). I first contacted the merchant XXXX XXXX XXXX and confirmed that they did not authorize the charge nor did they receive payment from it. I have been in contact with Uber Visa since XXXX regarding this matter and in good faith have been told several times that this charge is verified as erroneous, that it would be " escalated '' to receive credit and to wait 7-10 days. I have done this for several weeks in good faith as I've been told in good faith they would fix this. I have been given a number of case # 's for this issue including CIS XXXX. Each time that I call back, I am told that I am wrong about this and that both charges somehow cover one provisional credit. I then re-explain the entire matter and am again confirmed that the charge is an error and that it will be fixed. Each call after the first 2, I have requested and been denied the ability to speak to a supervisor. I am at a complete loss as what to do next. This is not a fraudulent charge but error on Uber 's part but at this point ( about 6-7 weeks of phone calls and escalations ) they are not doing anything about it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On a trip to XXXX on XX/XX/2019, I had an eight hour layover in XXXX. I used my credit card in a few places, however they were 12 ATM withdrawals that I did not do. 4 at one bank in 4 minutes on XX/XX/XXXX, and the other 8 at another location bank in 8 mins on XX/XX/XXXX. A transaction every 60 seconds. I actually left XXXX early evening in the XX/XX/XXXX. Initially the credit card company credited my account and told me it was a computer glitch, then they reversed it and put the charges back on my card. I have called them numerous times and tried to explain I was in XXXX when the withdrawals were done in the XX/XX/XXXX. I even used my card in XXXX. I was told by a supervisor that I could have given someone my card to use and then they brought it over to XXXX. Its absurd what I have gone through with Barclay. I have even called one of the Barclay banks in the XXXX where one of the ATM transaction was done but they told me Id have to go through my bank in in the US. I know the banks in the XXXX would have cameras so if someone did use the atm with a cloned card they could be identified. I just cant get a sensible person at Barclays to talk to. Our many conversations go round in circles with them telling me I probably gave my card to someone to use. I have been with Barclays for several years and Ive never missed a payment or had an issue, but they are just refusing to help me with this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a credit card with Barclays US. I had a purchase of XXXX on XX/XX/XXXX. It had a 0 % interest if paid in full by 18 months and expiration date was XX/XX/XXXX. As of the statement dated XX/XX/XXXX, the remaining balance was XXXX on the original purchase of XXXX. The total remaining balance, the deferred interest charges this period and deferred total interest were all mentioned in the XXXX statement. In order to avoid paying interest, I made a payment of XXXX on XX/XX/XXXX, but still the bank charged me an interest of XXXX dollars on XX/XX/XXXX XXXX statement. When I tried contacting them, they said I had other purchases and the usual blah blah blah. Finally I was able to convince them that I had paid the remaining balance subject to deferred interest. In the next statement they had credited the interest back, but gave no explanation as to why they charged me. I was able to resolve the issue, but I still want to pursue this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77079
Submitted Via: Web
Date Sent: 2020-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A