Date Received: 2020-02-24
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I have a Barclays XXXX and Barclays Uber CC they have placed a block on both cards. I have sent the information requested and Im sending it along with this document again to no avail
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33308
Submitted Via: Web
Date Sent: 2020-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclays credit card selected the charges for our Property Taxes to the XXXX County Treasurer IN ERROR AND ARBITRARILY as a disputed charge ( original charge posted XX/XX/XXXX for {$1900.00} ). I never disputed those charges. I have asked for the dispute to be provided to me, and was told that there is not one. Barclays initially paid the County Treasurer for those charges, and then on XX/XX/XXXX the amount of our property taxes ( {$1900.00} ) was charged back to the company that processes payments for the XXXX County Treasurer - XXXX XXXX XXXX. WE WERE NEVER NOTIFIED OF THE CHARGEBACK, OR CREDITED BACK FOR THAT AMOUNT. I called Barclays customer service twice after receiving the delinquent notice for our property taxes and was assured that the charges had been paid and that nothing was amiss. Only after numerous emails and phone calls with the credit card processing company, XXXX XXXX XXXX and the XXXX County Treasurer and after finally receiving a copy of the actual chargeback, was I able to get someone at Barclays to research this chargeback further. I was then told on XX/XX/XXXX by Barclays fraud department, that for unknown reasons the amount of {$1900.00} was classified as fraudulent and charged back to the merchant XXXX XXXX XXXX. At that point I was assured by XXXX ( the lady I spoke to at the fraud department ) that the charge back to XXXX XXXX XXXX will be reversed and that the payment will be received but it might take 30 days for the process to be completed. On XX/XX/XXXX I faxed a letter to Barclays office of the President explaining this situation, after talking again to Barclays customer service department, as we were still accruing late charges on the overdue payment after XX/XX/XXXX. Customer Service Case # XXXX, executive case # XXXX. My case was assigned to a lady at the office of the President who has credited my account for the late charges we accrued up to XX/XX/XXXX ( {$240.00} ), but has made absolutely no effort to help me in making sure the payment of {$1900.00} has been submitted to XXXX XXXX XXXX, as I was told, so our Property taxes are paid. My phone calls are not returned, they have not provided me with a tracking or confirmation number for the payment, even though I have left messages letting them know that the money has not been received. There has been no follow up, no written communication, or reply to my email to the Office of the President. After many emails and phone calls with the merchant XXXX XXXX XXXX, I was informed on XX/XX/XXXX that the payment has NOT been received. And no credit has been given to my account for the amount of {$1900.00}. I have already paid Barclays for the charge on my credit card for that amount ( that was charged on XX/XX/XXXX ), as our credit card balance is paid in full every month. It has now been 37 days since the chargeback was supposed to be reversed and 50 days since Barclays Bank has had my {$1900.00} and has not returned them, even though they have acknowledged this has been their error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98275
Submitted Via: Web
Date Sent: 2020-02-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-22
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Barclays Uber Visa changed their terms of using the card, as well as the way of using the points. They sent an email about how this change will occur. In their email they talk about Uber Cash, which is a term created by Uber/Barclays and I apparently didn't understand what it means. I thought it as a re-branding of their products, which happens time to time. I want to use my points, which worths around {$1300.00}, but they force me to use all this money for uber drives, which is not possible. I was planning to buy a ticket and visit my family, instead, this change made me helpless. I believe the change they implemented hurts people and make the company profit way too much. I believe this kind of changes damages trust between the companies and the customers. Thank you for the help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20814
Submitted Via: Web
Date Sent: 2020-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In XX/XX/XXXX a charge appeared on my Barclay Master Card for {$31.00} to XXXX. The charge was incurred in XX/XX/XXXX. I informed Barclay via a written dispute. I disputed this inXXXX, the same month the charge appeared on my account. This month ( XX/XX/XXXX ). Barclay notified me that they tried to call me to get my permission to close the account. According to Batclay, this is the only way to remove this bogus charge. There are 3 things wrong wrong with this : ( 1 ) Banks dont need customer permission to close charge accounts. ( 2 ) An unauthorized or fraudulent charge can be removed without closing the account. ( 3 ). Barclay didnt try very hard to call me for my permission because I never got a call from them. In short, this appears to be a dodge to avoid removing a bogus charge from my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2020-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-21
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I opened a Barclays XXXX credit card ending in XXXX on XX/XX/XXXX to earn XXXX XXXX points on my purchases. On or around XX/XX/XXXX, I noticed that I could no longer use the miles that I earned from my Barclays credit card, therefore I stopped using my credit card. This is not the first time I've encountered an issue with Barclays. In XXXX, it took approximately 6 months for my XXXX points from a different credit card to be awarded to my account. Understanding that there has been a pattern of XXXX ineptness from Barclays Bank Delaware, I waited a while to see if the problem would fix itself. On XX/XX/XXXX, I received an email notifying me that my XXXX XXXX rewards account had been involuntarily terminated and my rewards forfeited. After reading through the relevant terms and conditions, I do not see a provision where my rewards account can be terminated and my rewards points forfeited. As I earned approximately XXXX rewards points through this credit card, industry expert " XXXX XXXX XXXX '' values these at approximately {$850.00}. Additionally, I paid an annual fee for this card in the amount of {$95.00}. Since I can no longer earn rewards on this card that is heavily advertised as a rewards credit card, it does not seem right to pay Barclays Bank Delaware a fee when I can not use the rewards. It seems like this product has been deceptively advertised as a rewards card when Barclays XXXX their vendor can confiscate my rewards without any warning while also charging me to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14221
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX Consumer complaint against BARCLAYS BANK PLC ( dba Barclaycard Ring Mastercard ) and XXXX XXXX ( dba XXXX ), individually and together. Dear Consumerfinance.gov : I am making two consumer complaints that your agency can group as one or choose to select the appropriate party that is under your agencys regulatory jurisdiction. Regardless, I wanted you to understand how these two consumer driven businesses related to each other and how these businesses, as individual entities, and together as a group, acted in an unethical manner to blatantly deny my legitimate claim to funds. Consumer Complaint I am grouping Barclays Ring Mastercard ( Barclays ) and XXXX ( XXXX ) together here because both parties appear to have participated in a coordinated, or mutually beneficial manner, to : 1. Hid Barclays and XXXX incompetency, or possibly corrupt business practices, to charge me, the consumer, for items it knew I did not receive. 2. Withhold funds owed me and/or my Barclays credit card account for XXXX own enrichment. 3. Extort payment and interest from me by Barclays to recover alleged loses as a result of its own incompetence, corrupt business practices, or failure to obtain, through proper financial channels, reimbursement for funds provided XXXX. I have attached 15 documents sequentially marked spanning XX/XX/XXXX to XX/XX/XXXX, the nearly five-month period in which I tried to have my refund complaint resolved by Barclays and XXXX. The documents chronicle the facts of this case. Those being that my initial purchase from the XXXX via a charge on my Barclays credit card, for a XXXX XXXX XXXX XXXX XXXX priced at {$1200.00} was proved never received by me and reimbursement for this charge denied me by both Barclays and XXXX. I spoke with dozens of customer service representatives, likely spending nearly 35-hours on the phone trying to resolve my credit issue. I have personal notes on practically every single call I made. Two such handwritten notes are included in the documents I have supplied. Other documents offered for review to Barclays and XXXX, such as a XXXX XXXX Police Department report on the missing XXXX phone and building security videos -- -both underscored my claim that the XXXX cellphone shipment never reach my address. History Barclays and XXXX, first rejected my claim based on false statements that both parties knew, or should have known, were untrue : The XXXX cellphone shipment had reached my address and XXXX verified delivery. Based on my independent investigation with XXXX shipper XXXX, I proved XXXX erred. XXXX notified Barclays I was owed a full refund, as documents here prove. Further Barclays errored in rejecting my initial refund claim by blindly accepting XXXX erroneous claim that it had verified I received the computer in question, when in fact, a missing cellphone was the basis of my complaint, not a computer. Had Barclays dealt with me fairly and competently, it would have noted XXXX error and rejected its counter-claim. Barclays and XXXX initial goodwill cooperation was soon sidetracked by petty squabbles between the two corporate giants. Each party blaming the other party for the failure to remove the charge on my credit card ( plus credit card interest ). In the end, after two and a half months into the second dispute opened by Barclays, Barclays informed me it were abandoning efforts to retrieve my reimbursement. Barclays argued it should not have opened the second dispute investigation because that opportunity had expired. But, it was opened by Barclays and given its own new case number. Further, had Barclays handled the first dispute in a competent manner, there would not have been a need for a second dispute. A Barclays customer representative also stated Barclays would not remove the erroneous XXXX charge of {$1200.00}. Instead, I would be charged for the XXXX phone I never received because Barclays had not been reimbursed by XXXX for the cost of the XXXX cellphone. There is more. Barclays, I was also told, would continue to charge me interest on the {$1200.00}. The Barclays letter to me washing its hands of resolving the invalid this dispute, recommended I pursue credit by contacting the Merchant directly. I tried that approach. When I did, a XXXX representative stated XXXX will not return my fund to me ( to pay-off the Barclays charge ). XXXX, she said, would only return the funds to Barclays, something XXXX had failed to do after numerous attempts. Thus, XXXX is retaining, for its own enrichment, {$1200.00}. Complaint Resolution As a consumer, I am requesting your intervention on my behalf to : 1. Direct XXXX to perform a speedy full refund to me by direct check or via Barclays charge card service, 2. Prevent Barclays Mastercards outrageous attempt to fraudulently bill me {$1200.00} plus interest, for a product it factually knows I never received and that through its own incompetency and possible corrupt business practices, allowed XXXX to extract from my account. 3. Advise both Barclays and XXXX against any acts of vengeance, such as directly, or indirectly, damaging my credit or through other possible nefarious business practices. Attached Documents The following 15 attached documents, each with a brief annotation, support my claim against Barclays and XXXX. These documents and facts contained therein, are known to Barclays and XXXX. 1 Original XXXX purchase order ( XX/XX/XXXX ) for a XXXX XXXX XXXX XXXX XXXX. Cost : {$1200.00} 2.Barclays letter ( XX/XX/XXXX ) regarding opening a dispute investigation with provision credit to the account of XXXX XXXX based on consumers claimed ordered product was never delivered. 3, XXXX email letter ( XX/XX/XXXX ) alleging proof XXXX product ordered was delivered. XXXX states that XXXX did deliver a XXXX XXXX XXXX and XXXX XXXX keyboard to my address. I never ordered those products from XXXX and therefore, obviously, those products are not the subject of my dispute. No definitely proof is presented by XXXX proving delivery as XXXX claims. 4. Based on XXXX email letter ( XX/XX/XXXX ), Barclays writes me ( XX/XX/XXXX ), denying my claim. Barclays closes investigation and reapplies interest charges for XXXX cellphone. Barclays reverses charge even though my complaint was nondelivery of a XXXX cellphone, not a computer. 5. XXXX XXXX pursues proof of non-delivery of XXXX cellphone ( with assistance of a Barclays supervisor ). Follow-up with XXXX proves XXXX cellphone shipment was delivered and, in fact, considered lost by XXXX. XXXXXXXX further claims XXXX never asked if shipment was proved delivered and did not initiate an insurance claim for the lost shipment. Based on this new information, XXXX is requested to reopen case ( XX/XX/XXXX ). 6. XXXX customer service representative email ( XX/XX/XXXX ) confirms XXXX can not account for XXXX cellphone or its delivery. XXXX reimburses XXXX for XXXX phone cost. Email states processed refund. This is the first attempt by XXXX to refund cellphone cost. 7. XXXX email notice ( XX/XX/XXXX ) confirms refund attempt. Unfortunately, refund is unsuccessful. XXXX claims Barclays rejected XXXX effort to reimburse my account. The claim is repeated after subsequent failed attempts. 8 XXXX refund notice ( XX/XX/XXXX ) regarding second attempt. Refund process is unsuccessful. XXXX claims Barclays rejected XXXX effort to reimburse my account. 9. XXXX refund notice ( XXXX regarding third attempt. Refund process is unsuccessful. XXXX claims Barclays rejected XXXX effort to reimburse my account. 10. XXXX customer service representatives email ( XX/XX/XXXX ) acknowledges continued refund problems with Barclays. XXXX customer service representative offers to reimburse me in full via a check from XXXX. 11 XXXX XXXX XXXX ( XX/XX/XXXX ) to Barclays requesting a second provisional credit on my account and an investigation be initiated based on proof that XXXX phone ordered from XXXX was never delivered and due to Barclays blocking refund from XXXX, alleged by XXXX. 12. XXXX XXXX notes ( XX/XX/XXXX ) regarding phone conversation with Barclays customer service representative who tells Barclays will continue dispute investibation. New case number given to investigation. 13 Barclays letter ( XX/XX/XXXX ) stating it is, suddenly and without warning, abandoning efforts to have XXXX reimburse me for the nondelivered XXXX cellphone. Barclays states time has lapsed for opening a second dispute. Yet, Barclays officially reopened the dispute two and a half months ago with a closing date for the case of XX/XX/XXXX. Letter states I should follow up with merchant XXXX for the refund. 14. XXXX XXXX notes ( XX/XX/XXXX ) regarding Barclays refusal to continue investigation. 15. XXXX XXXX notes ( XX/XX/XXXX ) following contact with XXXX customer representative regarding my refund, as Barclays directed. XXXX customer representative states XXXX will not send me a refund check. XXXX will only make a refund if requested by Barclays. I explain Barclays directed me to get refund from XXXX and that XXXX has previously offered to send me a refund. Agent is unmoved. Please let me know if you have questions or need more information. Thank you for your assistance and look forward to your assistance in resolving this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Attachments : 15
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90049
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX, I opened a XXXX XXXX Credit card. Before officially joining I called the Barclay credit card company to go over the details of the credit card. I talked to XXXX and she stated that after 1 year on my anniversary date of opening the card I would be assessed an annual fee of {$99.00} XXXX that would be at the end of XX/XX/XXXX and done automatically XXXX. On my first statement in XX/XX/XXXX I was already assessed a {$99.00} annual fee instead of on my anniversary date of XX/XX/XXXX. On XX/XX/XXXX, I called Barclay and talked to XXXX regarding my annual fee. She opened case no. XXXX. She said to call back in 10 days to see if the annual fee was waived since they told me initially it wasn't due until the following year. On XX/XX/XXXX, I called Barclay and talked to XXXX. She said my case was still pending and someone would contact me. On XX/XX/XXXX, I called Barclay and talked to XXXX. She said I have to pay the annual fee and they will not waive it. I told her when I first opened my card they said the annual fee would not be due until one year later. I received a letter from Barclays stating they were unable to assist me with my rewards issue. I don't see anywhere on my application paperwork that I was assessed an annual fee as soon as I opened my credit card. When I called to inquire I was told it wasn't due until the following year. They should honor that initial call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96797
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My name is XXXX XXXX and I am the victim of fraud, the result of this fraud is 1 unauthorized account on my credit report that I did not authorize to be open, and did not apply for ( Barclays Bank US ). I have filed the necessary legal documents under the FCRA 2009 605 ( b ) to request Barclays US to cease and desist all reporting of these fraudulent accounts. I have also been in contact with the Attorney Generals Office of California XXXX XXXX who I will be sharing correspondents with, along with XXXX XXXX my attorney. Again, please cease and desist all reporting of these fraudulent accounts as they were opened by this bank negligently, and fraudulently under fraudulent pretenses.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2019 I contacted XXXX from XXXX XXXX to secure a bus for my cruise group. I informed him it would be between 35-55 people would give him final number as date gets closer. We had conversations on and off XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. He asked for my credit card only to hold the date nothing would be charged. I signed no agreement, no contract. I gave him no verbal or written authorization to charge my card. I was assured that we were getting a big enough bus to hold all of my group including luggage as we were leaving to go on XXXX XXXX. I was assured it would be taken care of. We were promised a bus that was to arrive at the XXXX XXXX in XXXX by XXXX XXXX on XX/XX/2019 in order for us to make our XXXX check in. I asked for a one way ride for my group as to everyone was not leaving XXXX after the cruise. Everyone was finding their own way back to either hotels or airport. I was quoted XXXXpp plus whatever tip they wished to provide the driver. My husband and I were complimentary. On the morning of XX/XX/2019 I called company and told them I should have 46 people and that we would be in the lobby at XXXX to wait for arrival of bus. We were told it was all good to go. At XXXX 3 ten passenger vans pulled in. I started questioning one of the drivers and he started yelling and getting very beligerent. I asked to speak to the manager and was told that he would call me and to not worry about it. At this time I started to get upset because I was in charge of 46 people and their way to the boat. It all went down hill from there. The vans were not big enough for my group and their luggage. The driver was talking to the office and kept telling them that these three vans were not enough that they have to send more vans. About XXXX two small XXXX SUV 's pulled in and said they were going to transport some people and their luggage. Still not enough room. I did not order this and this was not what was promised. SOme of the group started ordering their own XXXX 's in order to make it in time for check in. The vans and the XXXX SUV 's left the hotel saying they were sending another van for the people that were left at the hotel. I kept calling the office and was told 10 more minutes. Finally at XXXX my husband who was left behind called for 2 more XXXX to pick up remaining passengers. XXXX people to start 3 took their own XXXX 2 were complimentary 8 paid for their own XXXX to the port for a cost of XXXX 1 XXXX with no car seat so we were responsible for 32 people XXXX XXXX XXXX XXXX receipts XXXX Gave driver {$300.00} cash My problem is now XXXX XXXX unlawfully cahrged my Mastercard {$1100.00} and {$130.00} I have been arguing with XXXX since the day it happened. We were going to close card the same day but when I called in to tell them they said use it on your vacation and call when you get back. Well we did that and by the time we got back all these charges were on our card. We called in to dispute it and was told to write letter and send in documentation. We did that and it was denied. We called every week and kept getting the run around, asked for a manager and their never was one available, They denied claim again and was told teo resend in letter to open it, we did that two more times and it keeps getting denied. On XX/XX/XXXX finally was able to get to Supervisor XXXX after 90 minutes on the phone. She informed us that the Merchant used XXXX to get the charge approved and we should call XXXX. We called XXXX and nothing is showing up. We sent in letters from people in the group telling their side of the story. We all saw the same thing. XXXX will not help they said the Merchant does not want to give money back. How can they get paid for a service that they did not provide. We have been with this credit card company for a long time and never had a late payment or issue. Can you please help us get our money back. I am attaching some documents for you to see,.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2020-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I received a call and was convinced to purchase a vacation package from XXXX XXXX XXXX. Due to issues with obtaining my passport, I called to cancel the vacation on XX/XX/XXXX as outlined in the XXXX XXXX XXXX disclaimer. I spoke to a representative named XXXX and was told I would receive a refund in 5 to 10 days but never got it. After following up with XXXX and being ignored, I called my credit card company, XXXX, to file a dispute. On XX/XX/XXXX I spoke to XXXX at XXXX and he suggested I wait another 10 days and call back if a refund was not issued. On XX/XX/XXXX I filed a formal dispute with XXXX for the transaction in the amount of {$1300.00}. Attached are responses to my complaint from XXXX dated XXXX XXXX stating that they would not assist me even though they contacted the wrong company, XXXX XXXX XXXX, during their investigation. On XX/XX/XXXX I reached out to the BBB, followed their complaint process, worked with a rep named XXXX XXXX at XXXX and again received responses that XXXX will not assist me in resolving the matter. It is obvious to me that XXXX XXXX XXXX is using unethical business practices as they ignore calls, drop phone calls, do not respond to emails, and have an inoperable website that does not allow customers to make contact. However, I thought my credit card company, being the giant that it is, would provide better protection for consumers like myself who have done everything possible within the prescribed guidelines. I now question the business practices of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27703
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A