Date Received: 2020-08-16
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: An electronic payment of {$320.00} was transmitted to Barclay 's in the on XXXX by XXXX XXXX XXXX XXXX. Barclays ' repeatedly refuses to credit my acount and continues to try to charge me interest on the money it has already been paid. Proof was submitted verbally, and in writing over 5 times that the payment was made. Each time a contact is made, Barclay 's says it can not correct the problem because requested information is missing. I confirmed several times that Barclay 's has the information it requested. In several calls, reps refused to connect me with a supervisor. on XXXX XX/XX/2020, at XXXX I spoke to Supervisor XXXX ( XXXX XXXX ) who confirmed Barclays has the info, and has had it since XXXX. On XXXX XX/XX/2020, XXXX sent me the same letter, refusing to credit my account. There are at least two cases set up with Barclays to address this problem. The case numbers are XXXX and PYT XXXX I do not know if I am being discriminated against due to my status as a Senior citizen, or if this is a more widespread, business practice. I encourage the Federal government to initiate a broad investigation to determine if this a pattern and practice of Barclay 's. It is difficult to determine if this is outright fraud, or just monumental incompetence
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2020-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-16
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My name is XXXX XXXX, I have a barclay XXXX XXXX credit card ( acct XXXX ), and a bill of {$110.00} was due on XX/XX/XXXX. I used chase bill pay to pay in advance and the check was delivered to barclay on XX/XX/XXXX. however, the check was not processed immediately, and i checked regularly between XXXX to XX/XX/XXXX and it was not posted on the website. Because it was near the end of the day on XX/XX/XXXX and i still don't know if the payment will be processed, and i didn't want to get assessed a late fee and interest, i ended up paying a second payment of {$110.00} through barclay website and it went through. I then contacted XXXX to stop the first check since i have now made 2 payments. barclay ended up assessing a {$39.00} return payment fee when they finally process the first payment check. i've tried to contact barclay to see if they waive the fee given my situation, and they would not do it. i feel i'm getting penalized for something that's not my fault as a customer, i have the best interest to make sure barclay gets their payment on time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85298
Submitted Via: Web
Date Sent: 2020-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: To Whom It May Concern, I receive a letter from Barclays in the mail regarding a credit card application is open. I did not apply for a credit card call Frontier Airlines Credit Card. The consumer reporting agency as XXXX. Daye XX/XX/20 Application # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07631
Submitted Via: Web
Date Sent: 2020-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had a fraudulent charge on my credit card on XX/XX/XXXX in the amount of {$440.00}. I reported it and cancelled the credit card and received a new card. I received a letter in the mail confirming the fraud investigation and stating that I was eligible for a credit. I called in the beginning of XXXX as I never received the credit and they stated that the fraudulent charges had been removed from my account. The fraudulent charge still shows up on my account. I have paid the bill for this amount and am expecting a credit in the amount above. I called them again today XX/XX/XXXX and they don't seem to have any record of any call in XXXX. They are doing nothing to reimburse me the amount of the fraudelent charge. I have to wait on hold 30 to 45 minutes each time I call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95928
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On my Uber Barclay credit card I had a lot of rewards sitting in the rewards center. Specifically {$420.00}. I'll pass over the fact that I'm XXXX about how the rewards were cash back but then they said I could only use them on Uber ... so that's the reason so much money was sitting in the rewards. On XX/XX/2020, somehow, all the rewards were redeemed to an unknown account : all my {$420.00} in rewards were stolen/fraudulently taken. I reached out to Barclay to solve the issue but they said since the money is in the reward section and has already been pulled out by Uber this is a problem I have to solve with Uber. With Uber, they are slow walking the issue and coming to no solutions and even being very rude to my persistence in finding a solution. It's been 2 weeks now and heard about this more official complaint channel so I'm going to give this a try.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have a credit card with Barclays. On the XX/XX/XXXX I had submitted a form on my account with them for a potential {$1000.00} credit line increase. They approved it immediately. Later in the day I got a notification from my credit monitoring company telling me that there was a new hard inquiry on my report. I checked my report and there was one from Barclays. When I had submitted the form there was nothing stating that they were going to pull a hard inquiry. So Barclays did not have my authorization to pull the report. Any other credit card company that I have gotten credit increase has not pulled a hard inquiry. Had I known that they were going to do that I would not have asked for the increase and would have applied for a new credit card with a different lender. I contacted Barclays and told them they never had my approval to pull the report and something needs to be done about it and they said oh you asked for us to review your credit so we need to pull your report, so sorry but it is what it is type of thing. ( Note this was said in the email I have attached, it says that they need to pull one, it doesnt say that they already did, so there is some discrepancy there ) Since I never authorized it I then went to XX/XX/XXXX to dispute the inquiry on my report but they said they cant do anything about it and I need to contact the credit company, which as mentioned I did and got nowhere which is why I am filing this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90638
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX XXXX, a debt collector, called my husband 's business cell phone seeking to speak with me. They purportedly believed the number to be mine. They stated to my husband that I had owed a debt for a Barclays Juniper credit card that was supposedly opened in XXXX and defaulted in XXXX. My husband let them know that he would discuss the matter with me, as we were not married until XXXX and he had know knowledge of such a debt. Frankly, neither do I, I don't recognize the account, and have had prior issues with family members opening and operating accounts in my name. My husband and I requested that they send evidence of the validity of the debt, and they sent a letter on their letterhead identifying Barclays Juniper, the amount of {$1300.00} as owed, and a settlement offer of {$750.00}. My husband and I each spoke with XXXX XXXX XXXX on XXXX and advised them that the letter they send in no way indicated evidence of a valid debt. We requested a signed credit agreement, list of charges, etc, which they refuse to provide. They claim that they do not have to provide such evidence. On the letter they sent, there is a provision stating that information about the original debt may be obtained by written request. I have requested this in writing, but only today, XX/XX/XXXX, not even four full days after first being contacted about this matter. Yesterday, The collector once again called my husband on his business cell phone, this time threatening legal action if the matter was not immediately resolved. My husband once again stated that the information they provided was in no way evidence of a valid debt, and that we would not settle some phantom debt, that we would need to see evidence that the debt was valid. The exchange became heated and the collectors threatened that we will be responsible for more than {$3000.00} in legal fees when they serve us. Today, my husband received yet another call on his business cell phone, from a person claiming to be a XXXX XXXX ( AZ ) process server advising us that we will be served court papers today. This is deplorable, as they refuse to provide evidence of the debt, and are now apparently taking us to court. I am hard pressed to think that they are within their rights to refuse to provide evident of a debt that we do not acknowledge, and actively contest. As such, we seek the intervention of your agency. We have also filed a complaint with the New York Division of Consumer Protection as the address shown for the collector is within New York State.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85381
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I left XXXX, XXXX on XX/XX/2020 and moved to XXXX, XXXX for a temporary stay about two weeks. When I was at the airport waiting for my flight to XXXX XXXX, XXXX on XX/XX/XXXX, I noticed that there were some unauthorized transactions on my credit card, which I always brings with me. I called the Barclays Bank immediately and they said they would reverse the charges. The unauthorized transactions happened between XX/XX/XXXX and XX/XX/XXXX. Most of them happened in XXXX, XXXX and some were from online store. In total, it was about {$400.00}. By the way, I went to XXXX XXXX for a personal trip between XX/XX/XXXX and XX/XX/XXXX, meaning I was not even physically in XXXX, XXXX, making it impossible for me to make the transactions. A fews day later, I received the credits for all unauthorized transactions. However, about 10 days ago ( On XX/XX/XXXX ), I got a letter from Barclays Bank saying there are three transactions which were made with the chip.The total amount is about {$160.00}. They said my card had to be present to make chip transactions and decided to put the related charges back on my account. As I said before, I was not in XXXX and I can prove that either with the receipt from a hotel or the GPS location on my XXXX XXXX. The Barclays Bank is accusing me of making the transactions which I never did and refused to drop the unauthorized transactions. This is ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95125
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I never applied for this account or give approval Barclays bank Please remove.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A