Date Received: 2020-10-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Booked a trip on Frontier Airlines from XXXX to XXXX on XX/XX/2020 for {$450.00}. As flight was going to be in XXXX, and we were in the midst of a pandemic, I specifically asked if tickets would be refundable if I was unable to travel due to Covid19 and was assured they would be. 3 days before trip was going to be made, we were informed by our employers that if we went to Florida we would be required to quarantine for 14 days when we returned. We could not afford to be out of work for 3 weeks so trip was cancelled. Frontier attempted to get me to accept a credit for future travel but I refused and told them I wanted the full refund that I was promised and they agreed. 4 weeks later there was still no credit to my card so I called Frontier and was advised that a credit was issued on XX/XX/2020. My credit card, which is a frontier airlines master card through Barclays bank, still had no credit so I called Barclays and disputed the charge. They promised to do an investigation and reversed the charge. On XXXX XXXX the charge once again appeared on my statement and when I called Barclays and spoke to their rep they xfer me to Frontier where I spoke to XXXX agent # XXXX and his supervisor XXXX agent # XXXX who stated they would not issue a credit because Barclays charged back the {$450.00} So it appears that Barclays, and their airline partner Frontier, are playing games with my money and pointing the finger at each other with me stuck in the middle. Nobody will give me a straight answer and I am exasperated. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03820
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I put in a dispute to BarclayCard and was denied. I sent a letter to the fraud dept with all the documents supporting my claim. They denied my claim due to it was passed the 60 days of purchase. We did purchase in advance but since this was a vacation we did not know fraud had taken place until be traveled on XX/XX/XXXX. Immediately once we returned we send a letter to Barcaly explaining the fraud with all the document supporting our claim. I put in a dispute for the full amount of {$1600.00}. I charged a vacation through a travel agency XXXX/XXXX on XX/XX/XXXX for XX/XX/XXXX XXXX, XXXX. {$1600.00} was the cost for 4 nights hotel only. Before arrival in XXXX, I called the resort several times directly and they confirmed they had my reservation. I also confirmed my reservation on XXXX website and it showed my reservation was active and paid in full. However, we flew to XXXX on XX/XX/XXXX and upon arrival at the resort to check-in, they informed us that XXXX XXXX canceled our reservation on XX/XX/XXXX. We never contacted XXXX XXXX to cancel ( nor did they refund our payment ). We had just traveled from the US to XXXX for 12 hours and since the resort was not paid by XXXXXXXX XXXX we were forced to pay a 2nd charge directly through the resort for the exact same reservation from XXXX/XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32708
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Numerous times I've had to call Barclaycard because their automated pay system had issues and did not properly bill us. In one instance it billed on the XXXX when the payment was due on the XXXX, Barclay marked this as 30 days late, even though they took the payment, as they apply all payments after the due date to the next payment cycle. This causes issue with customers and the support staff as the custom is typically unaware of this until it shows up on their credit report. There are no notifications otherwise. Their support staff is not very knowledgable on some of their practices so when I called in XX/XX/XXXX and stated that I started a new job, while asking if it was ok to pay on the XXXX, they told me that it was ok. It was not OK though as they reported me 30 days late again. This business practice is not right. If someone is 5 minutes late then they should not be punished for years on their credit report ( Yes, they told me that a minute past 7 on the XXXX would result in a 30 day hit to my credit ). I have disputed the reports numerous times and only twice have they fixed it. Yes, twice because I've had to deal with them on multiple occasions. They've also falsely reported on my credit other times without fixing it. This was in XX/XX/XXXX and XX/XX/XXXX. Note : They fixed the one in JXX/XX/XXXX, but did not fix the billing so the XX/XX/XXXX statement will show it kept carrying over to other months. I would suggest no one ever do business with this company because they will make your life an endless nightmare if anything happens that sets you back. You can take responsibility and try to make things right, but they will not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77520
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: A credit card was opened in my name without my consent. I never received a bill from this company and once I realized what happened I immediately closed it. I have reached out to the company for a letter to take the error off of my credit report and they refuse even though I told them it was fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91321
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/XXXX, I've received what appears to be a targeted email that reads the following : " Whether you are at work or working from home, home schooling or learning online, you have a lot on your plate. We think you deserve a break. So, order a meal for yourself or send one to someone else. And, when you use your XXXX XXXX XXXX XXXX XXXX XXXX Mastercard to place 3 orders with XXXX XXXX, XXXX, XXXX, XXXX or XXXX, from XX/XX/XXXX until XX/XX/XXXX, you'll earn a {$20.00} statement credit. '' The email contained my name and the last 4 digit of the credit card for which the offer is targeted for. I went ahead and completed three purchases with XXXX XXXX with the card in the month of XXXX as per terms of the promo. And now it's XX/XX/XXXX, more than 110 days have passed after the end of the promotion period, I still have not received the statement credit on my account. The last statement closing was XX/XX/ no nothing. Between XXXX and now, I've called and messaged the credit card issuer multiple times, and each time I was told to wait for the next statement. I called again today, after holding for 20 minutes, talked to an agent, she acknowledged I was entitled to the statement credit yet was not able to tell me when I'd see it getting posted despite the email says " Statement credits earned will appear on your statement 6-8 weeks after the end of the promotion. '' Thus I'm filing a complaint to expedite this process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75075
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: they have been charing me all these ridiculous balance tranfers fees for years which were way too high and way out of line I finally am able to the account off I paid XXXX less asking for at least a XXXX interest back they charged way too interest over the years on these balance transfer fees all my charges are all paid and the rest of XXXX is part of this crazy interestet over the years I have contacted here corp offices and its been a month none of there employees want to help atl one of the ladys called me 3 weeks and have not heard a thing since then this corp office employees horrible have no clue what they are doing I am upset and want my at least a XXXX of my intesest back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84041
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2020 I made a payment using my banks bill pay but I made it to the wrong account. I made it to Barclays Bank ( my XXXX credit card ) instead of XXXX XXXX ( for my house payment ). It was in the amount of {$2400.00}. I noticed the error a couple of days later and called Barclays bank and the gentleman I talked to said that they could reverse the payment back to my checking account with XXXX XXXX XXXX. He said it would take 7-10 business days. So when nothing had happened 2 weeks later I called them back and the gentleman I talked to then said " oh, no we can't do that. '' So I called XXXX XXXX XXXX to see what they could do and they said that Barclays would have to issue the refund. I made several calls to Barclays bank and just kept getting the run around. When I would ask to speak to a supervisor I would get put on hold for an extended period and sometimes get hung up on or the supervisor wouldn't be of any help. After I don't know how many calls I was told that I would have to have a conference call with Barclays bank, XXXX XXXX XXXX and me to solve the problem. On XX/XX/2020 I had that call with XXXX XXXX, Payment Processing Center at XXXX XXXX XXXX, and XXXX in the Settlement Depart. at Barclays Bank. XXXX said that they would refund the payment within 7-10 days ( see attached letter ). On XX/XX/2020 I received a call from XXXX and she let a message on my phone asking me to call her or Barclays Bank. I tried to call her on the number that she call from and the message said " sorry we can't speak with you, we will call you back '' but there was no way to leave a message. So I called Barclays Bank and they couldn't connect me to XXXX but said that the records said the the payment stood and they couldn't refund it. A few days later we received a letter from Barclays Bank dated XX/XX/2020 ( see attached ) saying that our payment inquiry has been resolved and we will see an adjustment on our next statement. When I didn't see an adjustment we called Barclays Bank back on XX/XX/2020 to find out why. They couldn't tell me. I called XXXX XXXX XXXX to see in they could call them and get the answer so we had another conference call with them. XXXX from XXXX XXXX XXXX was on the line and we first talked a gal whose name we couldn't understand and she just told us what the report said so we asked for her supervisor who was XXXX and he said the same thing - couldn't give us a reason that they couldn't refund it so we asked for his supervisor who was XXXX and she finally just said that it had been too long and that I didn't have enough credit left on my card to cover the refund. I told him that if they had done this months ago I did have enough credit. Today if they would do it it would only put me over my limit by {$600.00}. Because of our financial situation XXXX XXXX XXXX twice advanced us the {$2400.00} so we could make our house payment. Now we owe XXXX XXXX XXXX {$2400.00} and we don't have it and we were told it would be credited to our account by Barclays Bank and now they are going back on their word.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased for 2 rooms at the XXXX XXXX XXXX for 2 nights onXX/XX/XXXX. The total charged on my Barclaycard was XXXX for the rooms in XXXX. As listed on my cc receipt the charge was by XXXX XXXX. The XXXX XXXX XXXX was closed on those dates due to the COVID pandemic. I contacted XXXX by their customer service number to discuss my options. No calls back, I placed a support ticket requesting what i should do. After over 3 weeks of no response, XXXX also XXXX communication on their website and phone message instructed to cancel the reservation on their website and then place a support ticket. I canceled reservation and placed another support ticket to get a refund XXXX XXXX was that they were not able to refund my money due to their booking agency not refunding the money. I continued to reach out to XXXX to get the booking agency name or get any information but they responded they could not provide the booking agency name and I would not be getting a refund. I joined a XXXX group Scammed by XXXX for support and help to get my money back and stared the chargeback process with Barclay on XX/XX/XXXX. A letter was sent to Barclay Card and continued to follow up. A letter dated XX/XX/XXXX was mailed to me, stating Barclay could not see in my favor because my reservations said nonrefundable. No one even called me about additional information .As stated in Barlcay 's letter when I opened up the chargeback : Generally the information you have already provided us is enough. However we may contact you for additional information to ensure that we have the strongest case On XX/XX/XXXX after finding out the chargeback is denied, I call Barclay to get some information as to why. No one can tell me anything only that XXXX provided information On this call I asked to have my case flagged for a callback from a manager or case investigator. The agent today suggested I write another letter and provide additional information which i did. I provided to XXXX and Barclay card documentation from the Hotel that no payment was made, reservations are cancelled with no fee and the hotel was closed and additional info. So Barclay has to see that this is valid. I did receive a chargeback from Barclay in XXXX but XXXX disputed that and was charged back to my credit card. The letter sent by Barlcays, stated that the merchant supplied documentation that details what the transition represents. It is also stated that Barclay is unable based on the documentation to pursue credit. No one from Barclay called me. After reaching Barclay again all disputes were being handled through the mail only. I sent another letter on XX/XX/XXXX, again requesting the documentation and asked it to be reopened. They reopened and that was denied on XX/XX/XXXX. I continue to dispute the charge and believe I am entitled to a chargeback. The company XXXX also XXXX did not provide services contract. To further complicate things during a pandemic, communication from them said to cancel the reservation on their website and then place a support ticket. A large majority of XXXX have refunded the customers whether refundable or non refundable reservations. Who would every book a hotel reservation nonrefundable and not expect to get their money back if the hotel is closed. A non refundable reservation protects the hotel incase I decide to cancel. I cancelled because they were closed. I regret cancelling the reservation but that is what I was instructed to do by XXXX and as I believe XXXX is acting fraudulently in handling refunds to its 700+ customers that are only get money back through chargebacks. They even offered a voucher but after I continued my Chargeback didn't hear back from them. Based on customer experience with using the voucher or should say denial of the voucher, not confident in this company. How can so many people have the same issue with a company. Currently XXXX XXXX website is not active.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: In XXXX, 2020, I was on a XXXX XXXX, with my husband. I applied for a MasterCard to purchase a ring and earrings. On XX/XX/2020, at XXXX XXXX I purchased the two items ... .however, 20 minutes later I actually returned the ring because it was too SMALL on my finger. The clerk said that if I returned the ring, she would then recharge me for the ring, BUT {$100.00} LESS, so that when I returned home I could take my ring and have it sized. The first transaction was for {$4400.00} ... ..the ring was {$1400.00}. At XXXX XXXX, on XX/XX/2020, I was recharged for this same ring, {$1300.00}. This is background and this is not in dispute. HOWEVER, WHEN THE VERY FIRST BILL CAME IT STATED THAT MY TRANACTION AMOUNT WAS FOR {$5000.00} ... ... .... {$700.00} TOO MUCH. I DIDN'T PURCHASE ANYTHING ELSE AND THEY HAVE NEVER PROVIDED ME WITH A STATEMENT SHOWING THE PURCHASES. I HAVE REPEATEDLY ATTEMPTED TO CLEAR UP THIS MATTER WITH THIS COMPANY TO NO AVAIL. I HAVE REPEATEDLY ASKED FOR A BILLING STATEMENT FROM THIS FIRST MONTH, SHOWING THE PURCHASES. AGAIN, TO NO AVAIL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48127
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Hello Sir/Ma'am, On XX/XX/20, I submitted a payment from XXXX XXXX to Barclays Bank Delweare ( BarclayUS.com ) in the amount of {$1000.00}. To this date that I'm contacting you regarding my concern, Barclay Bank has not applied the money toward my account, and further declared they can not find it and thus will not refund my payment. In the course of nine months, I have submitted proof of payment from chase over ten times. Barclay Resolution department has spoken via three way confirmation with XXXX XXXX confirming that the payment was in fact made, and that I have been given any physical proof of payment which is available. I have been given several case numbers by Barclay Bank Resolution center which I will provide below : XXXX SUPERVISOR XXXX XXXX XXXX XXXX XXXX XXXX ON XX/XX/20 XXXX from the Barclay Resolution center stated to me that he determined the payment was applied to the wrong account by Barclay bank. He further stated the last two digits of my account number were entered incorrectly by Barclay and it would be adjusted. After a week went by after speaking with XXXX, I received a letter from Barclay Bank stating my case was closed again with no resolution. On XXXX I called Barclay resolution to see why my case was closed, I was told the payment was not received once again. When I reminded the resolution employee XXXX from her department had said it was applied to the wrong account, I was told they could not find it anyway and thus my money was simply gone with no responsibility on the part of Barclay. On XX/XX/20 I followed up once again on a three way call with a XXXX Claims representative ( XXXX ) to the Barclay Resolution Center. We spoke on a three way conversation with XXXX from Barclay who stated he can see the proof of payment from XXXX, but could do nothing to resolve my issue. Once again XXXX was reminded from the claims specialist working for XXXX XXXX on the three way call, that the payment was made and all proof has been submitted confirming payment. After 9 months, Barclay Bank informed me they will not refund or apply my payment and it has been lost at my cost. I have provided the written proof they requested, I have gone to the Branch to gather proof as they have requested as well as having them speak with XXXX XXXX claim specialists who have determined and provided proof of the time and date the payment was sent and received by Barclay Bank. Despite this proof, Barclay still refuses to refund or apply payment to my account. Thank you for any of your time in helping me to address this issue. This has been a very draining time for me and my family with all that Barclay Bank has put us through. Respectfully XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08859
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A