Date Received: 2023-08-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: They letting a store atm keep extra charging me fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28054
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Back in XX/XX/2021 I was denied the option to access my account, order a new card, and file a dispute. Being told there was nothing I could do I did just that. Bank of America restricted me from accessing my XXXX benefits. There were several occasions I attempted to access my account, but the representatives in the company back then were rude and never helped my requested services. I went into the bank and they informed me that they do not deal with unemployment XXXX, Bank of America accounts. After getting financial advice, and being informed that I could still file a claim for those funds I called in XX/XX/XXXX to get information on how to file a claim and dispute the transactions that had been done from XXXX. Being assisted by a representative in the claims department i began a dispute went through the verification process and XXXX minutes after the call began I was disconnected. I called in a second time went through the motions of verification process again after the verification was excepted I was able to update phone numbers and add other information as far as Security questions and email addresses and XXXX minutes into the call the call disconnected. I called in a third time I went through the updating of the number and the email. I answered the security questions and when the verification process was about to begin, I was told that the system is not allowing the verification process to be done, and I have to go into the bank and show XXXX forms of ID. I inquired on what I was supposed to say when they ask or informed me they dont deal with XXXX and I was told not to tell them I was being verified for XXXX. Just let them know I was being verified for a prepaid card and they wouldnt know what to do, I was on the phone for a total of about an hour and XXXX minutes and this is similar to the issues that I went through back in XXXX when I decided not to continue the banking relationship with them. I want to file a claim that Bank of America is still Denying XXXX customers access to their funds. My funds were stolen from me, and Bank of America is ensuring that this process is time, consuming and frustrating, and I am being made to jump through hoops to file a claim. It should never, and has never with any financial and institution, been this hard to resolve a dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92113
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This has been going on for a few years now since the start of my XXXX benefit there's been nothing but fraudulent charges and I'm basically expected to just go without while they take their time and make sure that I'm not lying well they just sent me a letter about XXXX weeks ago saying that they owed for appeal that I had overturned in XXXX and that they were going to be sending me back my fees and XXXX and they've only given me back my fees. Still haven't got the XXXX charge back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was a previous customer representing a company using Bank of America. I noticed one day XX/XX/2023 I wasnt able to login on the app to check balance. Then I went to the near branch office and was instructed to call Bank of America and learned the account had be closed. And that I wasnt able to withdraw funds after account had been closed. I reached out to bank several times asking to release hold of funds. Due to the fact I have bills coming up and a family member dear to my XXXX with XXXX XXXX XXXX. I ask the bank to at least let me withdraw my funds and we go out separate ways but Bank of America is refusing to release my money after me pleading that I have bills and a close family member fighting for their life. I view this matter as being bullied by a monster and would definitely NOT recommend anyone to bank with a greedy selfish monster. I believe this is a hate issue and a slap and spit in the face to me and the XXXX community. Its not right and is very unfair and selfish and definitely unjustified. If a job has to pay money owed after firing someone why is it a bank can hold money on a account they have CLOSED without any of my acknowledgment
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75232
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Called today at XXXX XXXX to find out the status of my dispute concerning XXXX. I spoke to XXXX in the XXXX XXXX Credit Card Dispute department. I asked her why I wasn't given full credit when I initially made my claim ( on XX/XX/2023 ). Her answer was nonsensical. I asked to speak to a manager. She said she had XXXX on the line. Then I did not hear anything and repeatedly said " XXXX? '' and " XXXX? '' Then I hung up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made the payment on time and by due date on the BOA account. I paid by check in XX/XX/2023. There should be no " late '' notations, or any fees on my account. I paid {$4.00} back last month ( XX/XX/2023 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Money taken from my account multiple cards on my account that were not authorized by me I open reopened my transactions up for 2 years and they still just keep telling me the same thing for 2 years pending pending pending and they gave me money back on to my account for no reason then give me no reason why but won't look at my claims or honor my claims I reached out to them many times I sent them documentation they still continue to not want to extend the hand back and the lawsuit that they were just in that sounds a lot of familiar with mine they just gave me back XXXX in {$1.00} Bank of America Miss interpreting fees and they took out of my account and they didn't start giving me anything back until I opened up my claim again but they don't want to look at my claim and they want to honor my claim and they've been taking money from me from day one I don't know but somebody there's leaking information or giving people 's information away because I don't know where these cars came from and they will use on my account and towards my name and my account and I needed that money when I have had any independent I'm a single mom I have XXXX XXXX they don't care about any of that and I filed so many hardships and complaints it's not even funny well over a XXXX still no outcome or no nothing I don't think making America should be getting away with taking people 's money because they're still doing it they've been doing that to me and then putting mysterious money on there and not telling you reason why and all of them just keep telling me misleading information and I feel like I need an attorney this is not right what they do to hardworking people holding their money keep they never let you get the money when you have anything you always put a hold on you then they take out all these extra fees for what and they don't stop the bad people that are compromise your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92543
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Bank Of America has been creating bogus accounts and keeps calling me for their products or other related banking inquiries. the recent account was created without my notice, without my consent, without my permission, etc. here is the account info : Account # XXXX XXXX XXXX on XX/XX/XXXX, received the attached letter. Next, another account was created in the same fashion, without my permission or consent. The account number for this debit card is XXXX valid thru : XX/XX/XXXX, with a security code. please see the second attached document for their letter. Bank of America was called multiple times at XXXX XXXX XXXX XXXX, and told about these letters and accounts, to be closed immediately. All calls ended with the bank associate confirming the closure and indicating that no further incidents like that would happen. But again, it did happen. this is a record for XXXX XXXX, to make sure that if any financial fraud happens under these bogus accounts, or any other Bank of America account under my name, I, XXXX XXXX have never authorized Bank of America to open any accounts with my name on it. Regards, XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, MI XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48439
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received two Debit cards in the email from Bank of America that was unauthorized. I don't even have an account through Bank of America. I was at the bank this morning for XXXX XXXX while they helped me report 2 fraud claims which I have the numbers. I called XXXX as well and they have been helpful to provide me with how to do this. These 2 accounts were opened in XXXX of XXXX and Bank of America said they closed these and reported them as fraud -- which im not afraid will effect my credit/score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I contacted XXXX and XXXX XXXX on XX/XX/2023. It took me four phone calls to reach a representative. Once I reached a representative I was hold for 10 minutes. I provided all my information to identify myself for the phone call and was provided unprofessional treatment on the phone call. I was told in previous phone calls with an attorney XXXX and the representative on the phone that the case on this debt would be dismissed 3-4 business days after the XXXX XXXX payment of {$1000.00} as agreed in payment plan. The letter of dismissal was sent via US mail on Tuesday, XX/XX/2023 and XXXX and XXXX is claiming they sent a letter of dismissal to XXXX XXXXXXXX on Wednesday, XX/XX/2023. When I asked for an update today I was provided rude and dismissive treatment. I was then placed on hold and told that we sent the letter of dismissal to XXXX XXXX in the mail and through a fax but that " we are still awaiting the judges signature. '' XXXX and XXXX XXXX is retaliating against me and not having this case dismissed in an expedient manner because of my previous complaints with the CFPB against Bank of America and XXXX and XXXX XXXX. When I stated that we are on a recorded line and that I have filed complaints with the CFPB and will file a further complaint with the CFPB, the representative said " do you have anything else to discuss? '' and promptly hung up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A