Date Received: 2023-08-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: For XXXX years money was taken out of my account and I was charged for fees that I shouldn't have been charged for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73401
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mortgage is an ARM. Bank is required to send an estimate of the new payment. In XXXX, the interest rate adjusted for the first time, but the bank failed to give ( correct ) estimate before the first payment at the new rate was due. XX/XX/XXXX Bank sends letter stating " new monthly payment '' will be at an " Estimated Interest Rate [ of ] 3.000 % '' and the " Estimated Total Monthly Payment [ is ] {$7900.00}. '' XXXX Bank sends letter that LIBOR will no longer be used and the bank will let mortgagee " know in advance about any rate changes, including when they'll start and how they'll impact the payment amount. '' XXXX Bank sends letter reaffirming " new monthly payment '' will be at an " Estimated Interest Rate [ of ] 3.000 % '' and the " Estimated Total Monthly Payment [ is ] {$7900.00}. '' XXXX Grossly contrary to previous letters, Bank statement reflects new Interest rate of 7.500 %, and a Total amount due of {$11000.00}. XXXX Requested a bank rep, over the phone XXXX, to send a copy of the letter stating 7.500 % would be the new Interest rate and {$11000.00} would be the new Total due. XX/XX/XXXX Bank instead sends copy of XX/XX/XXXX letter reaffirming " new monthly payment '' will be at an " Estimated Interest Rate [ of ] 3.000 % '' and the " Estimated Total Monthly Payment [ is ] {$7900.00}. '' XXXX Again requested a bank rep ( XXXX XXXX, over the phone XXXX, to send a copy of the letter stating 7.500 % would be the new Interest rate and {$11000.00} would be the new Total due. XXXX states the previous letters are just " estimates. '' However, mortgagee replies and points out that the letters also state, " If the index changes by the time we calculate the exact amount of your new interest rate and payment, that amount may not match the estimate above. IF THAT HAPPENS, WE'LL SEND YOU ANOTHER NOTICE WITH THE EXACT AMOUNT OF YOUR NEW INTEREST RATE AND PAYMENT XXXX MONTHS BEFORE YOUR FIRST NEW PAYMENT IS DUE. '' XXXX states the bank sent no such notice and she will escalate, but no further contact from the Bank was received on this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90277
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: # 1 ) We are a victim of the {$35.00} overdraft fee ( not once but twice in XX/XX/XXXX ) settlement that Bofa made with CFPB. Attached news article regarding this. We have been a loyal customer for more than 15 years and yet when asked them respecfully to waive the fees they declined, despite escalating it to the rep 's manager ( XXXX - id XXXX ). Her manager XXXX wasn't available to discuss the matter. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX XXXX Below is an excerpt from the article : " Bank of America eliminated all non-sufficient fund fees and reduced overdraft fees from {$35.00} to {$10.00} in the first half of XXXX. As a result, " revenue from these fees has dropped more than 90 percent, the bank said in a statement to XXXX XXXX '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - # 2 ) We have also been charged {$12.00} " Monthly Maintenance Fee '' - the minimum balance was {$750.00} - at some time it was raised to {$1500.00} - we kept thinking it was the former out of habit and we were out of country for 3 months in XXXX when we were charged this fee 3 times. The rep was able to refund us the fee for 1 month but refused to do so for the other 2.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX, I became aware that my personal information was used to open and make charges to a credit card with Bank of America between XX/XX/XXXX and XX/XX/XXXX. I was made aware of this, now closed, account when my credit was checked by XXXX Bank for a loan application I recently submitted for a home equity line of credit which was denied due to the impact of this fraudulent account on my credit score. I immediately contacted XXXX for a 3-agency credit check and saw the BofA credit card listed as an account that was opened with a {$20000.00} credit limit that was maximized and never paid, resulting in a balance of over {$46000.00} that was ultimately written off. This account was not opened by me, and I have never held any bank accounts or credit cards with Bank of America. However, my husband and I did make an inquiry with Bank of America about a potential mortgage refinance in XXXX of XXXX for our rental property at XXXXXXXX XXXX XXXXXXXX in XXXX, North Carolina. We did not move forward with an application because we ended up finding a better refinance option with XXXX Bank ( formerly XXXX ) which originated in XX/XX/XXXX. I am not certain whether this inquiry with Bank of America was associated with the resulting fraudulent BofA credit card account that was opened in XXXX of XXXX. Since this discovery, I have taken the following steps : 1. I placed a credit freeze and filed disputes with all three credit bureaus. 2. I have filed an identity theft report with the Federal Trade Commission ( copy enclosed with this letter ). 3. I filed a police report with XXXX XXXX ( report # XXXX ) at the XXXX, XXXX Police Department. 4. I sent a letter via certified mail on XX/XX/XXXX to Bank of America to formally dispute this account and request substantiation for all efforts made by Bank of America to confirm my identity prior to issuing this credit card ( copy enclosed with this letter ). My dispute with XXXX resulted in the account being deleted from my file, however the disputes both XXXX and XXXX were closed with the statement " we verified that this item belongs to you. '' However I have not bee furnished with any of the evidence substantiating this determination by any credit bureau or by Bank of America. I have never been contacted by a Bank of America representative by mail, phone or electronically other than an acknowledgment of my dispute dated XX/XX/XXXX. However on XX/XX/XXXX, I received the very first correspondence from a debt collection agency ( by letter from XXXX and XXXX, XXXX. ) regarding this matter. I will be sending all of the materials listed above to this agency to dispute the claim with them as well. I rarely apply for credit of any kind and may not have known about this account if it had not been for the recent inquiry with XXXX Bank. Please note from my file that I have impeccable credit history aside from this fraudulent account. I understand my rights under the Fair Credit Reporting Act to " obtain documents related to fraudulent accounts or transactions from a creditor and to block them from my credit report. '' Despite my repeated request, I have not be furnished with any substantiation to negate my claim that this account was not opened by me and is the result of identity theft. Thank you for your help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28031
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I hope this letter finds you in good health. I am writing to bring to your attention a concerning issue regarding an unauthorized account that was opened under my name with Bank of America. I have made repeated attempts to resolve this matter with the bank directly, but unfortunately, I have not received a satisfactory resolution. I discovered that an account had been opened under my name without my knowledge or consent. I immediately contacted Bank of America to report the unauthorized account and to request its closure. While I was assured that the account was closed, I am still facing ongoing issues due to the reporting of suspected fraud associated with this account. I wish to emphasize that I had no involvement whatsoever in the opening or operation of this account. The account was opened without my knowledge or consent, and I have never provided any personal information or electronic signature for this purpose. The bank 's assertion that my electronic signature is linked to this account is deeply concerning, as electronic signatures can easily be fabricated by unauthorized individuals. Despite my repeated attempts to clarify the situation and provide evidence of my innocence, I have faced challenges in having this matter resolved. The reporting of suspected fraud on an account that I had no involvement in is damaging to my financial reputation and security. I am deeply troubled by the fact that the only evidence the bank has presented is an electronic signature, which, as mentioned earlier, is not a valid basis for maintaining this record. I kindly request your intervention in this matter to ensure that the fraudulent account is unlinked from my name and that any reporting of suspected fraud is removed from my records. I believe that this situation not only affects my financial standing but also highlights a vulnerability in the system that allows unauthorized accounts to be opened and wrongfully attributed to innocent individuals. I appreciate the work of the Consumer Financial Protection Bureau in safeguarding consumers ' rights and interests. I hope that you can assist me in resolving this issue and restoring my financial well-being. Enclosed with this letter are copies of documents that support my claim of unauthorized account activity. Thank you for your attention to this matter. I eagerly await your response and hope for a swift resolution to this distressing situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55422
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened a BanK of America credit card earlier this year and I travelled XXXX to engage in my normal lime of work as a XXXX XXXX with a XXXX XXXX. During the travels, I used the Bank of America credit card several times, after which the card was frozen. I called Bank of America several times to get the freeze lifted which they could not do. Eventually the card was closed. Not wanting to damage my credit ( yet locked out of my account ) I paid the remaining balance of {$1300.00} on XX/XX/XXXX, and hoped all would be well. And it was, until Bank of America 's autopay also withdrew the very same final balance amount of {$1300.00} on XX/XX/XXXX from my checking account. Thus, my account was overpaid by {$1300.00}. On XX/XX/XXXX I was back in the North Carolina area and I visited a bank branch to verify my identity and sort out this situation. The manager promised that my {$1300.00} would be returned within 10-14 days. That did not happen, and since then I have been calling Bank of America representatives weekly to try to troubleshoot the situation. Some say I should just be patient. Others say there is still a fraud alert on my ( closed ) account and perhaps that is why the cash is not being returned. Every company representative I call - about 10 so far - has promised to help and vows to get the money returned to me in 10-14 days. Yet nearly 2 months later I am unable to find anybody capable enough of resolving this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27604
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: My wife and I opened XXXX checking accounts on XX/XX/XXXX. The accounts were our " house '' account XXXX and " groceries '' account XXXX. When we opened the accounts, we were required to hold an aggregate average daily balance of XXXX or we would be assessed a {$25.00} fee each month. The fee is only assessed once regardless of the number of accounts. We added XXXX more checking accounts " billpay '' XXXX and " savings '' XXXX on XX/XX/XXXX that were also linked so that their balance was included in the aggregate daily balance. We were assessed no fees through XX/XX/XXXX because our aggregate balance was above {$10000.00}. My wife added a fifth checking account " XXXX '' XXXX in XX/XX/XXXX. However, when the bank added the fifth checking account, the customer service agent changed which accounts were linked. There are XXXX boxes the customer service agent has to check to link and include the accounts in the aggregate balance calculation. The agent setting up my wife 's account did not check them both which caused the billpay, savings, and XXXX account to all have their own individual {$10000.00} requirement ( {$1500.00} in the case of the nana account ). As a result of this customer service error, the bank assessed fines on those XXXX accounts intermittently from XX/XX/XXXX to XX/XX/XXXX ( when we realized the error ) totaling {$1200.00}. I discussed this error with a customer service representative and my understanding is that if the accounts had been correctly linked per the original agreement, we would never have been assessed a fee on these accounts. We should have only been assessed {$120.00} in fees ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) on the house account XXXX account. The bank has refunded {$75.00} in fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I filed two disputes first on XX/XX/2023 for {$200.00} and second dispute was on XXXX was told that it may take up to XXXX to hear a response and that the merchant has XXXX to respond however it is now XX/XX/2023 and I have had no update and Im being to that the merchant has until infinity to respond in addition I was told no credit has been issued even though the merchants have not responded to confirm nor deny the legitimacy of the disputes because i have more than eight disputes as a customer to the bank that has many issues I want to be fairly treated Ive never been explained nor told there is a limit on legitimate disputes and I basically cant file a dispute even if Ive been a victim of theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30311
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: As per the original complaint, XXXX XXXX XXXX XXXX sold me a service using false information and when I attempted to use the warranty a year later, they informed me of the real rules and services. Except, even under the 'actual ' rules, they failed to provide timely service, with a contractor keeping me hanging for 6 weeks. I tried to resolve with them; tried to book additional services that they rejected immediately, and ultimately asked for a full refund and a cancelation of my contract. They refused. Bank of America did nothing to resolve ; I reached out to the FTC and CSPB, and was assigned XXXX XXXX from BofA to resolve. I just received a letter of denial and was on a call this morning ( XX/XX/17 ) at XXXX ; BofA stated in the letter they did not receive information from me, while on the call the agent told me they had informed me from the start that they could not recover as it was after 90 days. If this were true, why did they ask me to work to provide a massive amount of evidence, go through all the steps again, and require me to get an order from the FTC/CSPB to spend these months with 30+ faxes, 11 emails, and 6 not returned phone calls for this matter? Bank of America is just as guilty of not telling the truth as XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Bank of America issued credit card I did not apply for. It was being mailed to NY. I have not lived in NY for 20 years & never lived in that area. They never questioned it. They should have contacted me immediately. Especially as I already have a card with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A