Date Received: 2023-09-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: BofA closed my account on XX/XX/ I wasnt able to get my funds out of the account. I have claims that shouldve been paid due to fraud in my account. The claims are still in review, that has nothing to do with the funds in the account presently. This bank has caused me to be in default with my bills. I need my money immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28037
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I was called last week by a executive names XXXX claiming to be returning the fee I paid XXXX back to my account, it has not been sent back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: BOA closed my accounts on XX/XX/2023, following their investigating of disputed charges. After having not received my funds I went to the local branch Bank of America XXXX XXXX XXXX XXXX, NJ XXXX. I went to them on XX/XX/XXXX. Together with the associate we called risk security at which point I filled out a hardship case. I was told that I would get my money within five business days. I clarified the amount that I was expected to get for both my checking and savings account and was told I would receive a certified check. Today on XX/XX/XXXX, I was told that the account is still under review and any check that I receive would be through the mail. The fraud charges for which BOA was investigating totaled {$460.00}. In the meantime they are holding my money amounting to sum {$12000.00} in both my checking and savings account. BOA has every right to close my accounts ; however they have no right to keep me from my money for over three weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07840
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 a fence contractor XXXX XXXX of XXXX asked me to XXXX him {$3500.00}. The payment options were XXXX or cash to obtain village permit and materials before beginning the construction. I thought the bank would protect me from fraud or fight the other bank on my behalf to get my money back especially if there was a scammer and fraud involved. They have not even tried. My bank ( Bank of America ) said there is nothing they can do but as his bank ( XXXX XXXX ). They should have protection against scammers and fraudulent transactions. People like him should not be protected. His account should be over drafted or frozen not protected. The fact that I have to be the one fighting instead of the institution is unacceptable and unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60068
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Several weeks ago I deposited 5 checks I received from the internal revenue service as my employee retention tax credit refunds. The funds were placed on hold for 10 days and when i spoke to the bank today they said the checks from the irs were fraudulent. This is a preposterous claim and totally untrue. The bank Bank of America closed my account and refuses to give me the funds back or even the checks I deposited
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Dear Manager of BANK OF AMERICA, I hope this message finds you well. I am writing to address an ongoing issue regarding my account with BANK OF AMERICA, which has been a source of concern since XX/XX/2023. On that date, I took the initiative to settle my account by making a payment of {$800.00}, as per the guidance provided by your representatives. At the time, they assured me that within 30-45 days, the remaining balance would be removed from my credit report. Regrettably, despite my diligent efforts to resolve this matter, I have encountered significant challenges in achieving a resolution. It has come to my attention that XXXX has already removed the disputed account from my credit report as per our agreement. However, the other major credit reporting agencies have failed to update their records, continuing to report an inaccurate balance of {$1800.00}. This discrepancy is both perplexing and concerning. I am fully aware of my rights as a consumer, including the right to dispute inaccuracies directly with the creditor. In pursuit of a resolution, I have made numerous requests for documentation over the past few months, but unfortunately, these requests have gone unanswered. To clarify, when I settled the account, the outstanding balance stood at {$2200.00}, and I promptly paid {$800.00} as agreed upon. It is crucial to emphasize that the current situation represents a direct violation of my consumer rights. I hereby demand an immediate and unequivocal deletion of this erroneous account from my credit report. I believe this is a fair and just request given the circumstances surrounding our prior agreement. I kindly request your prompt attention to this matter, as it is negatively affecting my financial standing. I am hopeful that we can swiftly resolve this issue and rectify the inaccuracies on my credit report, thereby upholding the integrity of my financial history. Thank you for your immediate attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Around XX/XX/2023 someone open an account under my name. They close my previous account and open a new one. I went to the bank because I received a debit. The debit card cant activate because it was not registered to the system. XX/XX/XXXX I received a letter from back of America that I open a Credit card and its not approved. My credit decrease XXXX points.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XXXX and XXXX - XX/XX/XXXX - called my employment often giving a court case and stating that I was being sued for a credit card debt from XXXX. They were awful in how in they communicated with both me and my employers. They harassed me and would not provide me with any information. They threatened that I would be served tomorrow if I didn't pay today. I called back and asked for their contact information for their business- XXXX and XXXX XXXX They would not give me everything. Said I should already have it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I went to make a purchase on my debit card and it was decline, after several attempt to purchase and being decline ; I contacted the bank by phone. The representative stated that everything was fine and it appeared that a new card was being issued, so i went to the bank to withdraw and find that my account was being closed and that I can only put money in, but not withdraw. I was given a number to call, but was unable to make contact due to the weekend. I followed up Monday morning, both in person and by phone too no avail. After the bouncing around by the bank, I was finanally told that my account was being closed for a deposit made and that I want receive my money out of my account until XX/XX/XXXX by cashier check. I was not given an option to close out my account and due to my bankruptcy this cause my case to be dismissed for non payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After returning from a trip to XXXX, New York on XX/XX/XXXX, I received a notification that my credit card statement was available, and that the balance was much higher than it usually is. Upon carefully reading through the charges, I discovered that a cash advance was made at an ATM on XX/XX/XXXX in the amount of {$500.00} by someone other than myself. Because my credit card has been in my possession the entire time and I do not typically request cash advances ( especially in that amount ), of course I immediately called to report the fraud, dispute the charge ( claim # XXXX ), and have my credit card replaced. No less than four times, my dispute has been resolved with the resolution being " unable to pay ''. The most recent resolution document states that I " admitted that the charges were valid '', which I absolutely did not. I have spoken with supervisors and have made good faith attempts to speak with loyalty/retention specialists. I have banked with Bank of America for eighteen years and will absolutely sever ties with this institution if I am not absolved of the {$500.00} that was stolen from me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40517
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A