Date Received: 2015-10-19
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Ally Bank refused to transfer a matured CD IRA account by trustee to trustee transfer as I requested well in advance. They failed to disclose a signature guarantee requirement. They made me take it as a distribution causing needless delay, loss of interest income and red tape in my doing a rollover. They benefited by the delay in having the money for an additional number of weeks. They admitted being arbitrary and unnecessary in requiring a signature guarantee when they already had a signature agreement on file.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2015-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-19
Issue: Improper contact or sharing of info
Subissue: Talked to a third party about my debt
Consumer Complaint: I am not the person in debt, but my sister is. I received a call today from XXXX, asking for my sister by her full name. When I asked who they were, they said " I 'm sorry I can not disclose that information. '' When I asked " Why do you need to talk to my sister? '' they said " It is a private matter. Can you please pass a message? '' And when I asked how they got my information they said " We got it with some software. We ca n't disclose how. Do you know her? Can you pass a message? '' I then told them that I am a third party and they should not be speaking to me and then hung up the phone. They have now spoken to my sister and the company insisted that it is OK to call me, even though my name is not on the loan.
Company Response: Company chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2015-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-19
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: On XXXX/XXXX/2014, I requested a wire transfer from my savings/brokerage account at XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, IL XXXX, to my Ally Bank, XXXX. XXXX XXXX, XXXX XXXX, PA XXXX individual checking account in the amount of {$3000.00}. The funds were drafted and I was charged a wire transfer fee of {$25.00} on the same day. The wire reference number was XXXX. I confirmed the XXXX and routing number to be the correct values with both institutions. XXXX claims that the funds were accepted, Ally Bank claims that they never received them. XXXX claims that they can not recall funds after they have been sent, Ally claims that they can not credit funds without a wire transfer receipt. I am at the end of my rope, and would appreciate any guidance that you could provide.
Company Response: Company chooses not to provide a public response
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2015-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-15
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: My brand new car was totaled back in XXXX. I received a statement, after my insurance made a pay out and additional money was released to Ally financial because I had an extended warranty on the car. There was a remaining balance of XXXX and some dollars because I was not aware of the need for gap insurance at the time I purchased the car. The statement they sent said that the next payment that was due was for XXXX XXXX, 2018 in the amount of XXXX. The next thing that I received from them, was a letter threatening to take action against me and my co-signers credit because they claimed I owe them a {$360.00} payment that they said was then 2 days past due. I spoke with numerous people trying to get answers and resolve this issue and got disconnected from them several times when I asked to speak with supervisors. I was told to " disregard '' the statement I had received and that the letter threatening my credit is what I should pay in full. When I ask why that statement was sent if I was to just disregard it, no-one answers me, or I get spoke over and redirected to make the payment, and reminded of the threat to my credit for not making the payment.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 15108
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-15
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I was XXXX of those professionals hurt when the housing economy totally collapsed. I had purchased a very expensive XXXX XXXX XXXX XXXX pickup with diesel etc. Loan amount began at nearly XXXX. Payments were okay when I made XXXX per year. After losing the income after housing collapse, {$770.00} payments were very difficult but I struggled XXXX four years to get payments made. I was often far behind and always eventually caught up all payments when a job completed. ( I was now a self employed XXXX ). I was up to four months behind on several occasions, even offering to voluntarily surrender the truck. They always showed patience and eventually got all their money when a job would finish. I finally got paid down to the last XXXX payments ( around XXXX ) and explained to customer service/ collections that as soon as the next job finished I would bring it current. For the first time, i had about XXXX in postive equity in the truck. I certainly did not want to lose it now. I starting getting suspicious recently when collections would robo- call and I would try to answer and no live person would come on the line. After 3 weeks of rain delays I finally finished a job and was due to collect and be able to bring payments current. That night my truck was repo-ed from my driveway. Now, trying to speak to a live person and try to redeem my vehicle is impossible. Calls to redemption department at Ally always go to hold for 1-2 hours. Usually you will eventually be told to try again later. Meanwhile you get notices your car is going to auction, but you still ca n't get a live person. Once there was equity in my truck, they want the truck.,, not my payment.., This is blatantly unfair to have no way to talk to reasonable people! XXXX XXXXXXXXXXXX
Company Response: Company chooses not to provide a public response
State: TX
Zip: 775XX
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: This is the second time we have had to file a complaint against Ally Financial. Once again our vehicle loan was paid in full. And again Ally will not release the title, saying additional monies are owed. Our previous complaint filed with you resolved the issue, hoping to meet with the same result this time. We need our title
Company Response: Company chooses not to provide a public response
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-13
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: I 'm trying to buy a leased vehicle from a friend who has leased it. The lease term is over and Ally Bank told us what to do so that I can own the vehicle. I sent the Bank Checks to Ally Bank exactly the way they instructed. It 's been a month and Ally Bank will NOT release the title to me even though they CASHED the Bank Checks two days after they received it, on XXXX XXXX, 2015. When you call the XXXX number, they transfer you to " customer service '' and the call actually gets transferred to some XXXX company, totally unrelated to Ally Bank! I really need some help to get the title to this vehicle as they CASHED the Bank Checks and are now avoiding my calls.
Company Response: Company chooses not to provide a public response
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2015-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-12
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: Yes we my wife bought a car and in order for her to get the car I had to sign in on the note as well. Right now we are separated and have been for a year she got a rent house to stay along with my son and I 'm paying child support as state order we both had jobs that downsized which changed our income tremendously and I 'm staying with my sister and husband. Now I 'm trying to get a place for myself to live but GMAC has a suit on me and I was denied a place to live because of it with no idea of the suit.My name is XXXX XXXX XXXX, XXXX ... XXXX XXXX XXXX XXXX XXXX, Texas XXXX ... XXXX ... ssn XXXX. But the return on the automobile was vouluntarily on my wife part because she got a better car for the prices and it was stated to her to do that..my its affecting everything I want to do..it just killing me to get ahead here.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75098
Submitted Via: Web
Date Sent: 2015-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-12
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I am being reported as 30 days past due by Ally Financial for XXXX incorrect months to all three of the major credit bureaus. I was told by Ally Financial that I fell behind 30 days past due for the month of XXXX but it is currently being reported for the month of XXXX and XXXX. I have been contacting them since XXXX in regards to the mistake and they have failed to fix this as it still shows the incorrect months. I disputed the information with them again on XXXX XXXX and it is now XXXX XXXX, 2015 and they just keep telling me they are working on it. According to the ( Fair Credit Reporting Act ) a company has 30 days to respond to a dispute and they have still failed to do so. I was never 30 days past due as my account was refinanced with them and all months were rolled over to the new contract. They are taking their time to correct the error and has not did anything to fix the issue and only makes excuses to buy more time.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2015-10-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: Hello I am a current customer of yours. I contacted Ally collections dept today ( XXXX/XXXX/15 ) and spoke with a woman by the name of " XXXX ''. I spoke with XXXX about an issue relating to an late fee that was suppose to be adjusted about a month ago and it wasnt. XXXX was VERY RUDE AND UNPROFESSIONAL! Everytime I would try to explain things to her I would get cut off. She wasnt a good listener at all! When she was speaking to me she acted like she was speaking to a child or something and I let her know that I am a grown woman and she needs to learn how to speak to customers. I explained to her that I had called about a month ago and spoke with a supervisor about this adjustment. She told me No You Havent! She went on to belittle me because there were payments on the account from last year that were insufficient. She went as far as being very disrespectful about me speaking to another rep prior to speaking with her about an extention. She said well its in your notes that you asked the other rep why was she asking so many questions in order to get an extention. She said its been 3 years since you 've had an extention so the policy changes! I told her well I do not know anything about how your policies work I was just asking the other rep is it necessary to ask all these questions in order to get an extention! She said well we doing this for your benefit it do not really matter to us we are tying to help you out and if we need to ask questions we will! I told her XXXX XXXX XXXX that the conversation I had with the other rep isnt any of her concern nor do we need to be discussing what I spoke about with the other rep! I told her we are suppose to be speaking about this late fee that is suppose to be adjusted! XXXX said well im not doing anything about the late fee not being adjusted! I said ok let me speak to your supervisor! She said well ill just put in a request so you can speak to oneXXXX I said no I want to speak to your supervisor Now! She acted as if her supervisor was in a meeting. She I cant just put a supervisor on the phone to speak with you! I told her that is a Lie Ive called plenty of times and requested a supervisor and they were immediately put on the line with me! She knew she was being very rude and didnt want anyone to know about it! So I argued with her continuousily and she finally put a supervisor on by the name of XXXX. This woman did a way better job in fixing the problem I called about. But what needs to happen is this XXXX person needs to be fired! She did not try to fix the problem she wanted to argue and belittle the customer! I told XXXX I had been having problems making full payments due to me being in the hospital for several months for XXXX complications. She wasnt concerned at All! She said by you making these partcial payments you arent doing anything for your account! We dont care about you calling in and asking for extentions they arent doing anything for you we want the money! So with that being said she is as low as they come! She does not need to deal with customers at all! Her behavior was unacceptable! She needs to be terminated im sure im not the only person who has had this problem with her! Its people like her who makes it hard for the entire company! She makes the entire company look bad! Never should you argue with a customer! I though you guys needed to know about this person! I will be contacting others over your company about this issue!
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75702
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No